We were travelling with an infant in row 24. Since our seat couldn't recline, but the people in front of us had their seats reclining, there was hardly any space for us to come in an out for diaper changes every couple of hours, or just to take the baby around the flight. maybe the crew can provide a coloring kit and/or a simple toy for infants to keep them busy
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The entire team is very helpful
Best hospitality and cheerful staff so far, made the long trip soo much better. equipment a bit old and hard to use controls slow and archaic needs much overdue update, food selection was good, great hospitality probably fly with again
The food quality could be better, especially Asian vegetarian and Non vegetarian options, the communication with the crew could be better, There could be more variety of entertainment options especially for teenagers.
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Not Worth for business class price .
The flight didn’t even happen.
Plane took off without waiting for all passengers coming from connecting flight. We arrived at the gate 15 minutes prior to the flight and it was already closed. We got rebooked and have to wait 11 hours at the airport. No free wifi, no free lounge, almost no free Annemities. Terrible experience, and no one seems to care
Plussat: "The crew and the seat !"
Miinukset: "The food because of coronavirus the service was scaled back"
Miinukset: "Very poor job . I had bad experiences."
Miinukset: "Great service, friendly team and most importantly great food"
Miinukset: "If they use the new business class seat."
Miinukset: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Plussat: "The crew is cery helpful, professional and the food is amazing"
Miinukset: "Wifi shows up and u get connected but does not work"
Plussat: "Perfect was everything"
Miinukset: "Prices was high"
Plussat: "- Friendly crew - Good overall"
Miinukset: "- Media devices is obsolete with bad barely working touch screens, plus my screen holder was broken - not adjustable. - Old style two-pin audio connectors (making hard to connect your own headphones), it's good that I had an adapter. Though port was malfunctioning anyway and I had to readjust it once in a while or I could not hear anything. - Censored movies, with such censorship it is practically pointless to watch some movies. - Leg room is far from generous (economy class)."
Miinukset: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Plussat: "Food and entertainment was great"
Plussat: "The food, crew & entertainment system"
Miinukset: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Plussat: "Friendly staff,"
Miinukset: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."
Plussat: "Good service everywhere"
Plussat: "Everything was exellent"
Plussat: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Miinukset: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
Plussat: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Miinukset: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Plussat: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Miinukset: "Very Bed earing headset."
Plussat: "Surprising level for such a short flight."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Great flight and awesome entertainment"
Miinukset: "The food is too small"
Plussat: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
Plussat: "I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Plussat: "Avoiding my to go Israel Delta monopoly is fading"
Plussat: "The Lounge is the hands down best lounge on the planet. Service on the plane is great, the entertainment options are better than most (including live tv)."
Miinukset: "Flight and Baggage delay"
Plussat: "The food quality is down. It used to be better in terms of quality and quantity"
Plussat: "Food was very good"
Miinukset: "the smell of the airplain was very bad"
Plussat: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
Plussat: "Limitations to 20 kg when travelling"
Plussat: "Nice new plane"
Plussat: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Miinukset: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Plussat: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Miinukset: "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
Plussat: "Everything from check-in to coming back home was great. The most friendly crew, clean cabin and lavatories. The food was excellent and plenty. The best part was that I could check in 2 luggages per person in addition to the carry-on!!! Yes 2 pieces! Can't forget the little pouch they give you with slippers, socks, tooth brush kit, ear plugs, and the sleep mask for your eyes. By industry standard, the head phones are better than most other. You feel like a first class traveller in economy when you compare to a similar booking with other european airlines."
Miinukset: "Because of the fact that they are a part of star alliance I thought that we would be stacked like economy cargo as done with lufthansa, swiss, sas, austrian etc., but turkish airlines completely lives up to and is the star in that alliance, something their partners can learn from."
Miinukset: "Refused to refund cancelled flight"
Miinukset: "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
Flight was delayed The gate was changed 3×1 time to a 20 minute walk from the original one. The crew seem to be tired and not motivated. Definitely not what you expect from first class flight.
Old plane. Delayed but no apology. Not great
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
The flight attendants gave very clear instructions to the folks whose carry-ons had to be loaded in with checked baggage.
Baggage delayed even though both the flights were delayed.
Plussat: "The boarding was quick and the plane departed early."
Miinukset: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Plussat: "Super friendly crew they were not mask Nazis it was nice"
Miinukset: "Super friendly crew they were not mask Nazis it was nice"
Plussat: "Crew was very friendly and took good care of the passengers"
Plussat: "Crew was extremely friendly, service was great, and dinner was awesome"
Plussat: "Crew was excellent, seats are never excellent"
Miinukset: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Plussat: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Miinukset: "The food was mediocre, to say the least."
Plussat: "Seat comfort"
Miinukset: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Plussat: "No food, late by hour"
Plussat: "Good snacks, comfortable flight."
Plussat: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Miinukset: "It was delayed"
Miinukset: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Plussat: "Chairs was comfortable"
Miinukset: "I had a kid kicking my chair the whole flight."
Plussat: "Crew was very kind"
Miinukset: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Plussat: "Great service from ground and flight crew."
Miinukset: "Not comfortable on today’s packed planes"
Plussat: "Staff tried to be helpful"
Miinukset: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Plussat: "Early arrival"
Miinukset: "Seats still tight"
Plussat: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Miinukset: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Plussat: "Costmer service great"
Miinukset: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Plussat: "Flight was fine. They were especially generous with the snacks."
Miinukset: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Miinukset: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Plussat: "We landed"
Miinukset: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"
Plussat: "Almonds as a snack. Pleasant crew."
Miinukset: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Plussat: "boarding was smooth crew great and service was good"
Miinukset: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Plussat: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Plussat: "On time and helpful"
Miinukset: "Nothing. Delta is the best airline in North America"
Plussat: "Snack choices updated aircraft"
Miinukset: "No entertainment options"
Miinukset: "There was a kid screaming on both flights and t was not a good time"
Plussat: "For once the food was good"
Miinukset: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Plussat: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Miinukset: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Plussat: "Had a great experience on my flight. All on time, and connections were great."
Miinukset: "One hour late after a stay over already 4 hours."
Plussat: "On time. Funny pilot"
Plussat: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Plussat: "Good flight, professional people."
Plussat: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Miinukset: "Food wasn't so great & coffee as with most Airlines is terrible."
Plussat: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Miinukset: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Miinukset: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Swift clean friendly on time
They canceled our flights but they flew anyway.
Miinukset: "The touch screen did not work properly"
Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Crew were great"
Plussat: "Very professional"
Miinukset: "Lost luggage"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Miinukset: "not really"
Plussat: "My seat at the window was great and the staff really friendly and courteous!"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Crew was good"
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Everything excellent. Comfortable seats in business."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "Good Experience"
Miinukset: "Nothing much"
Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Good flights. Good prices."
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "Very friendly and helpful personnel."
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "Everything - Checkin, crew, food, entertainment"
The plane was delayed so we missed our connecting flight.
There was no flight. It was canceled. We were rebooked, but we are not sure if Kayak helped us or if it was SAS.
I ordered a vegan meal months in advance. The meal never came and they tried to give me chicken. I told the attendant and she said nothing she could do, someone must’ve messed up so I had nothing to eat. She was very rude about it and did not apologize or anything, just said “handed them all out already” and walked away. Another attendant eventually came over and I asked her for some help and she was able to provide me with some snacks and she was very kind.
Very smooth flight. Everything great. Staff is very good.
The staff between IAD and Copenhagen was not friendly
Plussat: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Miinukset: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Plussat: "To reach the goal."
Miinukset: "Food. Time."
Miinukset: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "that there was a water and a blanket on each seat!"
Miinukset: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Plussat: "Seating room, food, and service"
Plussat: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Miinukset: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Miinukset: "Landing was hard but that is always the case."
Miinukset: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Plussat: "Plenty of room on this flight. The plane was about half full."
Miinukset: "Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh."
Plussat: "No problems. I was satisfied"
Miinukset: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Miinukset: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."
Plussat: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Miinukset: "Seats itself uncomfortable for long flights. Boarding process could be better."
Miinukset: "Flight delayed and we sat on tarmac for 2 hours"
Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Plussat: "Prompt boarding, early departure and early arrival."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Miinukset: "No food or even water"
Miinukset: "late. support afterwards was awful."
Miinukset: "Everything, the service was terrible the food was terrible, we will never fly SAS again."
Miinukset: "Internet page for buying excess baggage was difficult to understand."
Miinukset: "I would like more checked baggage allowance."
Plussat: "Internet not working. Horrible."
Plussat: "Seat room good. Food very good. Flight attendants excellent."
Miinukset: "Nothing comes to mind at this time."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Plussat: "Quality of service and equipment"
Plussat: "It was a clean plane and entertainment was good."
Miinukset: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Miinukset: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Plussat: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Miinukset: "I didn't get a window seat and it was a little bit tight."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Miinukset: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Plussat: "Introduce meals even to economy class"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "Flight was Ok"
Miinukset: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Plussat: "All was very good!"
Plussat: "The flight was fine. No issues except it was late. Not a big deal."
Miinukset: "My bag was soaked and my clothes inside - top layer and some second layer items were wet. Some colors bled into other garments and they are ruined. Really not happy my bag was left out in the rain in Germany."
Plussat: "Entertainment options great, crew very helpful"
Miinukset: "The gate switched last minute. The crew was late, as the reason for the delay"
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
The staff were excellent, very helpful and efficient
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Boarding and online chkin was very good, food was not to the expectations.
They just let people fly without properly using the required mask
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Plussat: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Miinukset: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Miinukset: "they lost our luggage very inconvenient"
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Flight attendants were very nice"
Miinukset: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Plussat: "Boarding this large plane went relatively quickly and orderly."
Miinukset: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Plussat: "nice drink selection on board flights"
Miinukset: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Plussat: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "leg space in plane"
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "Panamá airport is a disaster, unorganized and dirty"
Miinukset: "Panamá airport"
Plussat: "All female crew in the cockpit - awesome."
Miinukset: "Non reclining seats"
Plussat: "Croissants instead of pretzels was a nice change of snack"
Miinukset: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "Average flight"
Miinukset: "Food on AF montreal - paris flight and totally rude stewardesses"
Miinukset: "Boarding more than 15 minutes late. Departure on time, though"
Plussat: "The crew was nice .."
Miinukset: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Plussat: "Overall very good on time flight."
Miinukset: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."
Plussat: "The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf."
Miinukset: "Seat didn't recline as much as needed and was no in flight entertainment."