Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Nothing. Flight was amazing"
Plussat: "Services is good ."
Miinukset: "Food can be better"
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Miinukset: "When its rain we shouldn’t walk to the air plain"
Miinukset: "All of the less than good, obvious!"
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Miinukset: "Delay due to strike"
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Miinukset: "Everything was OK"
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Miinukset: "The plane is so old..,"
Miinukset: "Don’t be late"
Plussat: "No delay and nice staff"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Miinukset: "The plane was very hot"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "I love the food"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "Very friendly service!"
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
More good and new movies and music
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
I was charged €60 to check in a bag on this ticket. It was not a cheap ticket! Outrageous!
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Our family booked three seats. The entertainment screen in front of one seat froze on the third hour of flight. Even though I complained about it to two crew members, they promised, but in reality did not try to resolve the situation. I guess the attention to passenger needs could be improved. I appreciated if one of flight attendants could replace the broken screen with any other way, for instance, coloring book or a notebook for a child, who was left w/o working screen. Otherwise, FINNAIR is a fantastic company ! Thank you !
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
No complaints at all. The flight was terrific
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Plussat: "Crew was friendly and efficient."
Miinukset: "Seats were pretty uncomfortable."
Miinukset: "More leg room."
Plussat: "Plenty of legroom, friendly crew"
Miinukset: "Delays were not communicated at all. Plane was very old with no seat back entertainment or in flight magazine. A large piece of the plane fell off on takeoff and hit a passenger in the head. The crew tried to jam it back in place but it was obvious it would not stay put. It fell off two more times."
Plussat: "Staff friendly at all junctures check in gate and in flite"
Miinukset: "Bus gate, long wait, small seat for price i paid, food very mediocre,"
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Miinukset: "It takes a long time to get your luggage. Traveling with a child is really a challenge"
Miinukset: "We were traveling with 1.5 year old child and we had to leave our stroller at the entrance to the gate and got it back with the rest of the luggage, needless to say we had to carry our child all the way to the plane and then to the baggage claim. Why can't it be taken and given back at the entrance."
Miinukset: "Better menu service and comfort"
Plussat: "Plane was great ."
Miinukset: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Plussat: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Miinukset: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Miinukset: "No leg room at all. No complimentary drinks like domestic travel."
Plussat: "Pilot amazing, crew pleasant"
Plussat: "The seats were comfortable, and I like the large windows with the tinted glass."
Miinukset: "The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card."
Plussat: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Miinukset: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Plussat: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Miinukset: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Plussat: "Beautiful new plane, decently comfortable and spacious seats for economy. In air movie selection solid - can’t go wrong with dumb and dimber EVER"
Miinukset: "No WIFI on long flights (which likely have business travelers traveling in the middle of a business day) is a very big No-No in 2019. Especially on a brand new planes there is no excuse, the pre ordering of food on the flight is a fine idea just ensure the all interfaces to book the flight makes this VERY clear that’s required."
Plussat: "Nice big comfi plane"
Miinukset: "Return trip on 787 tiggt Seats"
Plussat: "Modern plane"
Miinukset: "8 hour international flight and they dont offer free water? Staff boorish and entertainment limited but works well."
Plussat: "Crew was very nice and attentive. Seat was comfy. Sat in the middle of the Premium Cabin, last row, end seat."
Miinukset: "Had to walk 3 days to get to the gate. It was a joke. I didn't see any golf carts transporting anyone down to those gates. All I kept thinking about is ," Im glad I'm not an elderly person or I would never make it to the gate". Shame on this airline. They need to do something about this."
Plussat: "I like that it left on time and arrived on time"
Miinukset: "Crew was unprofessional and sloppy no amenities"
Plussat: "Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most."
Miinukset: "The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!"
Miinukset: "Delayed 4 hrs Inflight entertainment down for 9hr flight Have to buy water!"
Miinukset: "15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late"
Plussat: "Flight was smooth, seats were comfortable with more than the usual leg room. TV screens were large and free. Overall it was a great flight."
Miinukset: "My wife and i paid the minimum to board so of course we didn't expect any amenities. But i would think that coffee and especially water would be complimentary anywhere. We were fine without food but I mean how do you have an 8 hour flight and not offer water to passengers unless they request to pay for it."
Plussat: "The staff was nice and friendly."
Miinukset: "I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service."
Plussat: "On time, efficient, courteous, professional and arrived early!"
Miinukset: "Downgraded from business to economy. Flight was operated by a Brazilian charter airline. A special meal I require was not delivered so only snacks for 8 hours."
Plussat: "I liked the Inflight Entertainment System, the 787 aircraft. The cabin crew were pleasant. I particularly liked the price. Only gave food 1 star because I didn't want to pay $45 for meal service. Really should be able to mark it NA."
Miinukset: "Departed over 90 minutes late. Captain said it was due to late inbound flight although aircraft was at gate at scheduled departure time. We started boarding almost on time and then sat in airplane about 90 minutes."
Plussat: "Smooth ride. Wide variety of snack options. Convenient charger for my electronics."
Miinukset: "Wish I knew I’m advance the importance of choosing a non-middle seat. The middle seat for 9+ hours was pretty miserable."
Plussat: "Superb jets."
Miinukset: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."
Plussat: "The Dreamliner is a great plane and it's as comfortable as you can expect from an Economy flight. Entertainment options are limited but sufficient. Check-in and boarding are very efficient. Overall, flying Norwegian is a good experience."
Miinukset: "- Dehydration: In a 12 hour flight, there wasn't any single drink offered outside of the meal ones. Seriously, 12 hours without bringing water to people? It's great to have higher air quality for better jet lag, but water is prime in that regard. It seems to be a recurring pattern in this flight, no water service. Of course, you can just go and walk up to them and ask for water, but chances are you will get frown at for the annoyance. - Upset staff: Another passenger was seating on my seat when I boarded and asked me to swap places so that he wouldn't have to move. I agreed, and I notified the flight attendants of the change so they knew where to take the meals. I thought I was being nice to them, but I still got rolling eyes and lost stares whenever they came for meal service and they had to revisit the situation. I don't get it."
Plussat: "Nice and ckean airplane. Smooth travel"
Miinukset: "We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food."
Plussat: "Flight was on time, and comfortable."
Miinukset: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."
Plussat: "Plane was clean and modern with tv for every seat"
Miinukset: "Meal was not included in an 8 hour international flight. Even a water or snack was a price."
Miinukset: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Plussat: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Miinukset: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
Plussat: "The flight was on a nice modern 767, clean and I was lucky as a tall person I had no one next to me. So I was relatively comfortable. Tickets for a flight from London to JFK were very cheap. USB port to keep phone charged was nice, but whats the point with no WiFi available?"
Miinukset: "I felt this was a bait and switch offer. Cheap price offered, but no checked in baggage included nor any food and drinks or snacks. NOTHING. Flight attendants basically ignore you the whole flight unless you purchase on the flight or in advance. Very poor choice of movies, all old movies. And no WiFi whatsoever. All of these are major inclusions on trans-Atlantic flights, and were not visible when purchasing this flight. I thought it sounded too good to be true. To be honest, if this were all included up front, I couldve brought on-board food and drink for the flight. I dont like being nickel and dimed on everything. Charging over $50 for a checked in bag is ridiculous. At least if it were for $25 like every other flight, I wouldnt of minded."
Plussat: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Miinukset: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Miinukset: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Miinukset: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Plussat: "I watched broad city so that was ok"
Miinukset: "It was freezing cold - passengers actually huddling together, wearing all their clothes, sleeping in crouch position. No blankets offered, or available and attendants were quite grumpy when asked. Asked for veggie meal before hand. This was treated as an imposition. When it arrived, it was pretty terrible and I decided not to eat it. Gave it to a fellow passenger who had been overlooked and was hungry. We boarded 7 hours late. We were given notice, but we were also required to come to the gate or miss our flight no later than 11:00 (check in shut at 12:00) this meant all of us spent an overnight at the gate. Plane boarded very early AM. No one apologized or offered any accommodation. Pilot actually told us about how frustrated he was, asked us to go out of our way to accommodate his crew. Some merit in this, except that passengers paid for their seats, and the crew were not particularly nice to us. Long story short: I cannot recommend."
Plussat: "The plan was on time both ways. They came around with water several times."
Miinukset: "The plane was old. The inflight entertainment didn't work and for a 7 hour flight that wasn't great. There was food served but the chicken & beef fished were terrible."
Plussat: "Convenient, reasonable Well staffed and pleasant Boarding handled well"
Miinukset: "Slight delay on take off"
Plussat: "787 dreamliner was ok"
Miinukset: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."
Plussat: "The aircraft is new and for the most part clean. However my table was sticky and dirtty."
Miinukset: "The crew is the rudest, least service oriented i have ever experienced. i will do my best to find another airline before flying with this one again."
Plussat: "Boarding by seat number made boarding go smooth"
Plussat: "Staff were very attentive. Food was good. 787 is amazing to fly on. So smooth"
Miinukset: "Check in was a little slow."
Plussat: "Lots of space Seat is comfy Great crew New planes No frills...plastic glasses and cutlery"
Miinukset: "Seat didn't lie flat TVs can shine in your face while trying to sleep"
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Plussat: "Fácil abordaje"
Plussat: "The crew on board was nice. The crew in the terminal however were not very pleasant."
Miinukset: "The seats were incredibly uncomfortable. This was due to them being hunched forward a bit, which made sitting on them for the 1 hour flight uncomfortable. More comfy chairs would be great."
Plussat: "Crew were funny"
Miinukset: "Slow boarding, having to stand in line and wait for the plane without being able so sit down. Flight was late also"
Plussat: "Crew good, kind and helpful."
Miinukset: "Did not realize that we could only bring 1 carry one. Had to pay for water."
Plussat: "Boarding from both front and back of plane made it faster and easier"
Miinukset: "Flights were delayed"
Plussat: "the crew was nice"
Miinukset: "the chairs are not very comfortable"
Plussat: "The crew was unprofessional and the flight was delayed for 3 hours"
Miinukset: "The crew to have better training and for the plan to be on time"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "Enforced separation of hand luggage taken to hold at gate due to lack of space. Parked miles away from terminal on arrival. The usual budget airline issues."
Miinukset: "Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!"
Miinukset: "30 minute delay"
Plussat: "I was very impressed first time user and will use again"
Plussat: "Fast boarding, nice crew"
Miinukset: "The flight should’ve taken 1.25 hours. Ended up arriving in Berlin 3 hours later. Seats are very crammed"
Plussat: "Staff were all frjendly"
Miinukset: "The plane came in early and we boarded on time but didn’t take off until 22;25"
Plussat: "All the rest was fine I was happy with you service"
Miinukset: "The delay in on way going and coming back the only issue"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Miinukset: "We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken. Over all bad experience"
Plussat: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Miinukset: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Plussat: "Nice crew"
Miinukset: "45 minute delay"
Plussat: "Fast flight"
Miinukset: "Standing around 30 minutes in gate before boarding."
Miinukset: "Ridiculously hot in the airplane before departing"
Plussat: "Flight crew was nice"
Miinukset: "Paid 47 each to check a carry on bag that we thought we could take on the plane. Almost missed the plane because security line took over an hour to get through. The man at the counter that checked our bag was rude and talking to someone else that he worked with almost the entire time he was waiting on us. Won’t be flying with this airline again."
Plussat: "The plane was ok."
Miinukset: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Miinukset: "I missed the flight,because not enough time"
Plussat: "Only crew was good, everything else was horrible"
Miinukset: "Dirty plain, delay"
Plussat: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Plussat: "I thought the food was good."
Miinukset: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."
Plussat: "The fact that I landed"
Miinukset: "It was awful no leg room no air worst plane ride of my life"
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Super Easy for a traveler with simple expectations."
Plussat: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
Miinukset: "Nothing much..."
Plussat: "Absolutely nothing."
Miinukset: "My flight was cancelled three times, I spent an entire day of my vacation wasted in an airport. I ended up having to take a bus to my final destination and the worst part of it is that Air Berlin refuses to reimburse me over $400 for the flight that never occurred."
Plussat: "La aerolínea es puntual, me gustó el proceso de embarque, a pesar de tener varias filas, fue ordenado."
Miinukset: "Cobran todo, obviamente es una aerolínea low-cost, pero podrían dar por lo menos un vaso con agua."
Plussat: "I like the ease of this airline"
Miinukset: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Miinukset: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Plussat: "There was not one thing I liked from the flight, everything was poor"
Miinukset: "From the flight attendance to the plane everything was terrible"
Plussat: "Fares were very low, boarding was smooth, several seats were empty."
Miinukset: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Miinukset: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
Plussat: "Did not try food or entertainment, but it's a great value flight. Professional staff and flight times were spot on."
Miinukset: "Plane was full of young party goers on their way to some vacation spot in Croatia. They partied on the flight, drinking, listening to loud music, standing in the aisle the entire flight, being obnoxious, loud and disrespectful to other passengers. Crew did nothing to stop this behavior."
Plussat: "The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane."
Miinukset: "The long wait to board our plane especially when it was so hot and clammy."
Plussat: "Cheap and fast flight."
Miinukset: "No check in luggage is included and they don't tell you that when you're ordering tickets for a connecting flight. If you don't order check in luggage when purchasing the tickets they will charge you double the rate at the counter. Ripoff!"
Miinukset: "2 hours delayed"
Plussat: "The flight was fairly cheap"
Miinukset: "The seats are cramped and uncomfortable. There seemed to be constant runway delays."
Miinukset: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Plussat: "Everything worked out fine for me because I arrived early and went through the process. Checked my bag and went through security to hop on the plane."
I arrived at Schiphol Airport 3 hours before my flight and queued outside the airport for at least an hour before ever setting a foot inside the actual building. I understand the staff shortages but I never expected things to be as bad as they were. I missed the flight because I was still behind 100’s of people waiting to get through security when my gate closed. I had a connection as well that I obviously missed. I ended up paying €170.00 for a hotel and had to buy a new flight home the next day.
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
I like the whole process very convenient.
Fast, good loads in and out, totally worth of price.
Miinukset: "They Said I can t fly . Wtf !"
Miinukset: "Travelers need to be informed better about Ryanair's baggage restrictions."
Plussat: "It was affordable"
Miinukset: "Customer service"
Plussat: "Destroyed one of our suitcases after charging us 50 to carry it. Baggage people were less than helpful. Will avoid them in the future"
Plussat: "Flight was on time."
Miinukset: "Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement."
Plussat: "Quick on-time departure. Friendly crew and a spanking new aircraft."
Miinukset: "Paid for baggage and Ryanair lost my bag. No one really seemed to bothered by it, either. Was told to file a claim in 3-4 days."
Miinukset: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Plussat: "crew was as helpful as they could be"
Miinukset: "not having an assigned seat having to wait in line and wasnt able to board til everyone else boarded, wasnt sure i had a seat for over an hour"
Miinukset: "There’s nowhere to put anything. Usually there’s a pouch to put your stuff in. That would be helpful."
Plussat: "We arrived alive"
Miinukset: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Plussat: "Comfortable seats and cabin for a short flight and friendly crew"
Miinukset: "Added way to many costs for EVERYTHING. We were the only ones in line to check a bag and it took 30 minutes to do so because the computers needed to be turned on. The seats were uncomfortable and felt unclean. And we think it was absurd to pay to sit with someone you book a flight with."
Plussat: "Seat was surprisingly comfortable, even with me being 6'0. Legs had a little room to spread out."
Miinukset: "No free drink. The flight was delayed by 15 minutes, and the board didn't update on boarding time until the plane got there. First time flying ryanair, so I didn't want to leave to get a drink. Ended up paying a few euro's because I was so thirsty on the flight."
Plussat: "We got to the airport three hours prior to our flight and hey didn’t even have the check in counter open. They only do it an hour prior. So we had to sit there and just wait. Then they do not provide gate number until about it 20 mins before boarding. It’s saves you some peace of mind purchasing priority but the seats are cramped and I just found it to be a blah experience"
Plussat: "Qick boarding"
Miinukset: "Loud German passengers talked loudy amd ywlled to each other over three rows for the entire flight."
Miinukset: "Flight cancelled just a day before departure."
Miinukset: "My return flight was cancelled, and the customer service chat line is not available during the posted open hours"
Plussat: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
Miinukset: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
Plussat: "quick on time flight"
Miinukset: "too many extra charges"
Miinukset: "A lot of turbulence and late boarding."
Plussat: "On time, organized and cheap! Boarded from front and back. Great idea! I wish all airlines did it that way."
Miinukset: "seats were a bit flimsy but still okay for a short flight. Be careful of luggage restrictions but may got on with a slightly bigger bag then was advertised."
Plussat: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Miinukset: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Miinukset: "Late. No announcements. Tight seating."
Plussat: "Head steward was very solicitous of my husband who was experiencing first signs of food poisoning. Allowed him to stand at front while passengers were boarding to get fresh air. Checked on him several times during the flight."
Miinukset: "Overcrowded and no leg room. Knees were up against the back seat of seat in front. There was NO SOAP in any of the three toilets! When I asked attendant the apologized but didn't have any. Gate person pulled us out of boarding line to make us check our bags even though our bags were smaller than most everyone else's carryons. We were the only ones that were checked. Can't help but feel that we were profiled as Americans.traveling."
Plussat: "RyanAir has incredibly comfortable seats with TONS of leg room. They were very polite, and lovely!"
Miinukset: "I didn't like having to pay for water. I also have a carry on size bag that fit in all other airline overhead compartments. Ryan air has smaller maximum size bags meaning I had to check my bags for quite a fee."
Miinukset: "Takes economy flight to a whole new level of economizing. No space, no recline on seats. But it was a short flight."
Miinukset: "Packed us in to prepare us for boarding like cattle. The plane landed, unboarded and boarded us so quickly that there was no cleaning between flights. Even the cost savings wasn't that great."
Miinukset: "You don't know your gate until right before your flight. Then you stand in line quite a while before boarding. They said to get to the airport 3 hours early for security but the people weren't there to take our bags so we spent that hour sitting outside security. You have to pay for any drinks even soda."
Plussat: "Price Ok flight Boarding was fine"
Miinukset: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"
Plussat: "Very clean."
Miinukset: "Was an hour late leaving because it was late arriving in Amsterdam. Gate updates weren't helpful."
Miinukset: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Miinukset: "Couldn't change the flight from10pm to 10am same day. Didn't expect a refund for the flight, but also Couldn't get a refund on ANY of the EXTRAS I'd booked for checked bags, preferred seating or early boarding. The were rude on the phone after waiting 3 hours on chat to talk with them. Will never fly with them again."
Plussat: "I liked that they boarded the plane from the front and back. It makes the loading process go so much smoother. The planes were clean and new."
Miinukset: "Everything was fine."
Plussat: "Cheap air fare"
Miinukset: "Not even water to drink on plane"
Plussat: "The crew on board were pretty jovial and pleasant"
Miinukset: "I was told while boarding I had to give up a small carry-on ("because there was no room"). I travel every month and NEVER have had to give up that item. It was awkward and difficult to sort out the stuff I had to take out of the bag for security sake. When I got on board the bins overhead in my area - I took a picture - were empty. I am disgusted by this treatment and the lying of the RyanAir Amsterdam ground staff. Unacceptable. These people should be penalised."
Plussat: "The crew was friendly and helpful. I like that food was offered, even though I was on a fairly brief flight."
Miinukset: "Many passengers had to check carry-on luggage just before boarding because there was not enough space. Also, the space inside the plane is the smallest I have seen. Getting in and out of your seat during the flight is very difficult and awkward,"
Plussat: "Can't argue about price Planes were within 20 minutes of expected arrival time"
Miinukset: "Slow slow slow boarding, took forever. Too many people with big carry on bags that they were unable to stow, holding up the entire aisle. It was an evening flight and the lights were dimmed, but then the crew started blaring loud dance music before selling scratch cards: seriously annoyed the majority of the plane that was sleeping!"
Plussat: "Cheap flights within Europe if you follow all the rules."
Miinukset: "Fees for everything make value with this airline a challenge. Cramped seats."
Miinukset: "It was very difficult to locate the check in and boarding gates even with the directions."
Plussat: "The price of the flight."
Miinukset: "We started boarding and were taken to a hall to wait. Then we were taken on a bus and then we finally boarded. The waiting period was very annoying. They should have started boarding when they were actually ready to board. Also, not enough luggage space for the amount of passengers."
Miinukset: "Did not used.mistake on the date of flight purchase. Explained to Ryanair the day of purchase for change to the date.no change nor refund of my money. Free money to Ryanair. Bad experience for me. Thanks"
Miinukset: "We had priority and the forgot to give us seat assignments. We missss our flight despite being there 2 hours early due to security (not Ryanairs fault). But it took us 3 hours to be reticle ted because they use a subcontracted staff who was closed. We were told to get our baggage and recheck, after waiting 50 minutes were told that our bags made our original flight-even thought that is against FAA regulations. Went back to ticketing and the Sipervisor told us that our bags did not make the flight and to go back to get them. Another 45 minutes and we were again told that they made the first flight. Happily they actually were at our destination when we arrived. Never again. And we paid more in change fees Han the ticket cost"