Etsi halvat lennot reitille Azerbaidžanista $[7232-Helsinkiin

Plussat: "It was crew amazing"

Plussat: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Miinukset: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."

Plussat: "Seat was not comfortable"
Miinukset: "Seats"

Plussat: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Miinukset: "In-flight entertainment films were a bit limited"

Plussat: "Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions."
Miinukset: "I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food)."

Plussat: "Flight arrived on time."
Miinukset: "Boarding was unnecessarily chaotic."

Miinukset: "Foot rests in economy - better ventilation options airflow"

Miinukset: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Plussat: "Good movies good food"

Plussat: "Food was good enough."
Miinukset: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."

Plussat: "As above"

Plussat: "The food and the entertainment"
Miinukset: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Miinukset: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."

Plussat: "I love the food and the movies"

Plussat: "The service was excellent, staff helpful and understanding."
Miinukset: "No business class priority boarding, no assistance available with transfer."

Plussat: "Excellent service. Very tasty food."
Miinukset: "Too many voice announcements, interfering with the entertainments system."

Plussat: "All."
Miinukset: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"

Miinukset: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Plussat: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Plussat: "Food and service in business class were exceptional."
Miinukset: "Lie-flat seats hard as plank boards!"

Miinukset: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Miinukset: "My bag was lost"

Plussat: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Miinukset: "A little pricey."

Plussat: "Food"

Plussat: "Perfect service. Perfect food. Best lounge. Flawless"

Plussat: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Miinukset: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"

Plussat: "Comfortable seats, good food"
Miinukset: "Nothing"

Miinukset: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Plussat: "Fantastic journey no problems at all thanks kayak....."

Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Plussat: "Nothing Really Nothing"
Miinukset: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Plussat: "Nothing"
Miinukset: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Plussat: "E"
Miinukset: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Plussat: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Miinukset: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Miinukset: "My entertainment set didn't work"

Plussat: "Quick assistance when connection flight messed"
Miinukset: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"

Miinukset: "I could not use my ticket I was trying to extension date but customer services terrible"

Plussat: "their services in the plain and they are very discipline as well"
Miinukset: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Food was great."
Miinukset: "Long waits, poor communication, either too warm or too cold"

Plussat: "Turkish is always consistently excellent"
Miinukset: "I liked everything. They are very accomodating towards passengers with special needs."

Plussat: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Miinukset: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Plussat: "The services was excellent."
Miinukset: "Delay around three quarter an hour."

Miinukset: "Nothing"

Plussat: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Miinukset: "The flight was cancelled and I still didnt receice my refund."

Miinukset: "The flight was cancelled and I still didnt receive my refund."

Plussat: "It's good to flight public transit long time I'm the food is really bad pouring food"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Nice crew"
Miinukset: "More comfortable seats"

Plussat: "The food was good and was served with professionalism.It was an excellent service no doubt."

Miinukset: "Everything"

Miinukset: "Very long flight"

Plussat: "Movies and bathrooms"
Miinukset: "1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT."

Plussat: "The boarding was a pleasant experience and we got to check in our hand luggage."
Miinukset: "The vegetarian food options were a little strange."

Plussat: "Aircraft and crew"
Miinukset: "Food"

Miinukset: "First leg was delayed out of Belgrade so I missed the connection to Washington"

Plussat: "Nothing. It didn't happen."
Miinukset: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."

Plussat: "no drama ....just good, timely service."
Miinukset: "The seats are tight and sitting on the aisle is a bit uncomfortable for me but I didn't pay extra for a better location."

Miinukset: "You can’t go wrong with Lufthansa."

Plussat: "To not have 3 hours delay or at least be notified ahead of time"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Efficiency"
Miinukset: "Na"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Miinukset: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."

Miinukset: "A little older aircraft and seat was very warned"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "airplane comfortable"
Miinukset: "luggages were split and still lost can not find at the mean time"

Plussat: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Miinukset: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."

Plussat: "Made up most of the time. Latrobe leaving due to queue."
Miinukset: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."

Plussat: "Great aircraft"
Miinukset: "Waiting for arrival gate"

Plussat: "Entertainment was good"
Miinukset: "Food and drinks were far in between. We were on Delta for an international flight and they almost didn’t stop offering stuff to us. I had a another man with broad shoulders like me next to me and had to spend the next 9 hours leaning to the other side to fit. Asked for help to find a different seat even if I had to pay for an upgrade and was told I couldn’t do that after the flight had started"

Miinukset: "One of the crew members was rude to me"

Plussat: "Good service"

Plussat: "Crew were friendly"
Miinukset: "Nothing"

Plussat: "Liked how many bathrooms were on board and amount of water served. Lots of entertainment selections!"
Miinukset: "I wish there would have been additional snacks or candy available for purchase. That being said, I was delighted with the drink service-I always had water available which was much appreciated!"

Plussat: "Professionalism of the crew"
Miinukset: "tight sits"

Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."

Miinukset: "Flight was delayed and LH had booked too tight a connection (55 minutes) so we missed our flight and had to stay overnight. I was unable to check in on line due to bad wifi and was assigned the last row of seats that don't recline."

Miinukset: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."

Plussat: "The flight crew was exceptional in handling a medical emergency on the flight."
Miinukset: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."

Plussat: "The food and service was good. Check-in was smooth."
Miinukset: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"

Plussat: "I love the comfort and the space in the airplane"

Plussat: "Nothing in particular"
Miinukset: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."

Plussat: "Entertainment options were great and always make the flight go by faster."
Miinukset: "Seat was broken and didn't recline, stewardess had zero interest in assisting. She could have simply told me she was putting in a work order. Only one food was option available, the stewardess offered zero solutions for people with allergies to the option provided. The general theme was that the crew wasn't eager to please."

Miinukset: "Also, just one meal and no snacks served on a 7 hour plus flight"

Plussat: "On time"
Miinukset: "They ran out of food choices, so I had to go with mushroom pasta."

Plussat: "On time"

Plussat: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Miinukset: "Not so friendly crew"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "The food was not good."

Plussat: "Friendly service and good food."
Miinukset: "Long flight"

Miinukset: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."

Plussat: "everything was ok ."

Plussat: "Good service, free beer and great in flight entertainment"
Miinukset: "Not friendliest crew"

Plussat: "Quick flight"
Miinukset: "Overhead space too limited, grumpy staff, bad food options"

Miinukset: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"

Plussat: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Miinukset: "Seat space and entertainment"

Plussat: "Crew, food and seat were all perfect."
Miinukset: "The plane was very very cold."

Plussat: "The colors of the plane and the relaxed uniform"

Plussat: "Crew was great!"
Miinukset: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."

Miinukset: "Need more spacing between seats"

Plussat: "."
Miinukset: "."

Miinukset: "I'm only 5'4" and felt like a stuffed sausage in those seats. I've never experienced such little leg room and I don't know how taller people even sit in those seats. 90% of the screens were not working at all and were burning hot to touch. Also, what's up with the spray they use along as they walk along the overhead storage bins (insecticide?). We all had to cover our nose/mouths as they walked by. Will completely avoid FlyDubai for any future flights."

Plussat: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Miinukset: "Nothing I can say.It meets my satisfaction."

Plussat: "the flight was pleasant and the airport terminal was empty. Pure joy."

Miinukset: "The crew could have been friendlier and nicer."

Plussat: "Friendly service"

Miinukset: "To Give water to the passengers, Make entertainment free of charge."

Miinukset: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"

Plussat: "There was nothing to like in this flight. Terrible experience!!!"
Miinukset: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."

Plussat: "All good"
Miinukset: "No water service Thats all"

Plussat: "Staff are very accommodating and nice."

Plussat: "Nothing"
Miinukset: "One of the worst flight experience I have had. both website and boarding pass say go to terminal 2 but flight is actually from terminal 3.no offer of assistance, no offer of how to get to terminal 3 . Rude ground staff with zero ability to manage the complaint process."

Plussat: "Helpfulness of checkin staff, as I was running late due to a traffic accident."

Plussat: "Nothing"
Miinukset: "I'll never ever be involved with Kayak, FlyDubai, and that pathetic Flight Network again. In thirty-two years of international travel to 80+ countries, I have never dealt with such nonsense. Thanks to all for ruining my holiday"

Plussat: "was good"
Miinukset: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"

Plussat: "Service everything"
Miinukset: "Nothing"

Miinukset: "Many people on board were watching video without headphones. It was very annoying and hard to sleep."

Plussat: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."

Plussat: "Short stop over, direct flight"
Miinukset: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."

Miinukset: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."

Plussat: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Miinukset: "The food was plain. The flight was also delayed by an hour without any communication."

Plussat: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"

Plussat: "We got to sit in the front"
Miinukset: "The flight was delayed more than two hours and there were no TVs on the plane"

Plussat: "Everything was great"

Miinukset: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."

Miinukset: "I didnt arrive to manila yet my flight canceled today two time im still in dubai this is not acceptble poorr flight"

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "Nothing to mention here."
Miinukset: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"

Miinukset: "Screen not working. 7F"

Miinukset: "the check in and boarding took almost 2 hours of waiting in line... the flight itself, you had to pay for everything including water... nothing was included... and it was an extremely rough flight... I thought the pilot was going to crash twice once when we started our decent and once when we landed"

Plussat: "Plane was under half full"
Miinukset: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"

Plussat: "The time when we reach Baku good time to check in hotel"
Miinukset: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"

Plussat: "stewards"
Miinukset: "no screens bad AC bad food"

Plussat: "Cheap"
Miinukset: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"

Plussat: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Miinukset: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"

Plussat: "relatively clean"
Miinukset: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."

Plussat: "relatively clean"
Miinukset: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."

Plussat: "I made it to my destinations (Amman and Dubai) safely."
Miinukset: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."

Plussat: "Nothing really"
Miinukset: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"

Plussat: "though we were delayed and had to change the flight r luggage arrived with us"
Miinukset: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"

Plussat: "nothing"
Miinukset: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"

Miinukset: "This is not exactly a low cost airline because FlyDubai charges egular prices for BEG-DXB flights, therfore, passagers should be offered a complimentary drink and food on a 5 hours flight for the price we paid."

Miinukset: "This airline was terrible. They treat customers with no respect. It was uncomfortable, dirty and service was poor. They came once with the cart and charged even for water on a 4 hour flight. The expensive sandwich was old and stale. Entertainment system didn't work. I would avoid this airline at all cost."

Plussat: "The most terrible airline ever, paying $25 at airport to get boarding pass. Junk airplane, bad service with no meal . Tiny seat,"

Plussat: "Everything very good"

Plussat: "Everything on time and well organized."
Miinukset: "On-flight entertainment or wi-fi (even paid one) would certainly help"

Plussat: "The crew was great and the flight was on time."
Miinukset: "Seats were a little tough."

Miinukset: "The temp on the lane was hot. And no food without charge."

Plussat: "Boarding was fast and the ticket price cheap"
Miinukset: "Entertainment or food, one of them"

Miinukset: "they want to take extra money because i had a small bag from Duty free!!!!"

Miinukset: "The seats were very cramped and lopsided which made for a very uncomfortable flight. The flight was completely packed and upon landing we were kept on the plane for an additional 45 minutes which made people very irritable. The food quality was not good."

Plussat: "On time! Even arrived early"
Miinukset: "Pre-selection of Sears, and I could not add my frequent flyer member"

Miinukset: "It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant"

Plussat: "no comments"
Miinukset: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"

Plussat: "Pleasant flight"
Miinukset: "Could not understand the English announcements. Need better audio quality or better grasp of English without foreign accent. Would have appreciated complimentary coffee and tea."

Miinukset: "The seats were so mashed together i could barely get in from the aisle, there was an unexplained three hour delay, and no food service."

Miinukset: "Seat change at the last moment. I picked a window seat, but got a middle seat."

Plussat: "The flight was comfortable and on-time."
Miinukset: "You need to realize that not always a person who buys the tickets is also a person who can check-in from home and print boarding passes. My parents don't have a printer at home and 15 euro for printing boarding passes at the airport is a lot of money for some! And where does this price come from anyway? Absolutely ridiculous practice. They were also disappointed that everything was for money, including coffee. Come on!"

Plussat: "Short flight"
Miinukset: "Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing"

Plussat: "Despite paying for luggage in Venice my wife was charged a second time for checked bags €55 per bag."
Miinukset: "Despite paying for luggage in Venice my wife was charged a second time for checked bags €55 per bag."

Plussat: "Very little"
Miinukset: "5 hour delay. The airlines did not attempt to offer customers drinks or food. On flight everything costs except water. Rude customer service counter, rude flight attendence. Will not fly with Ukrainian International Airways again."

Plussat: "It's a direct flight to Kyiv and was the cheapest when I was buying. Passengers with kids have priority boarding which was great as it's a late night flight."
Miinukset: "The plane is old and the seats are extremely tight. They had no pillows, no eye shades or toothpaste to offer even upon request! No entertainment system - no screens in the seats. The food was very basic and for wine, they charge 3 eur/bottle! No USB ports to charge or electricity outlets - so even if you have a tablet to entertain yourself - it only lasts until the battery dies."

Miinukset: "Many people missed the flight because the flight leaves at 00:30 and there was no notification that it is one day earlier than many have expected. I traveled to the airport on Thursday evening to get on the flight at 00:30, but was told that the flight left the previous night. There could have been better notification about the dates to avoid that confusion. That did not help anyone!!"

Plussat: "I was greatly dissapoined in the service Boryspil terminal provided, bad, disgustion attitude"
Miinukset: "The booth for self-check in and receivivg the Baording pass does not work appropriately, NO airline person to help/advice. If you failed, go and PAY for this service, which originally was oncluded into the ticket price! What was a suprise to see on the baording pass that your ticket allowed only hand luggige!!! No indication about this "great" service" at all, when I was buying this ticket! Never in future will use UIA"

Miinukset: "Food was offered only when charged extra. This was not informed beforehand."

Plussat: "Nothing really stood our for me, but the crew members were kind enough. They were present to answer any questions when necessary. Clear instructions."
Miinukset: "Everything was fine. Wish there were more free food options instead of just water."

Plussat: "Airline crew clearly well knowledged, prepared and polite before, during and after flight."
Miinukset: "No snacks provided."

Plussat: "the usb charge, the movie, the food"
Miinukset: "He was too late, and the confort"

Plussat: "Non stop flight"
Miinukset: "There was no space for my hand laggage at all. Many people brought 2-3 big bags. Food was really bad. Not enough water. No entertainment . 10 hours in hell."

Miinukset: "Every thing is very bed. I will never recomend UIA to any one. It was a night mare."

Plussat: "Nothing! The crew at the airplane ( stewardess ) were very aggressive and unpleasant!bad experiance for a frequent traveler around the world . I also was shocked that the company charge 12 dollars for innocent passengers who didn’t check in in advance !!!!"

Plussat: "Comfortable, good pilot, quick boarding"
Miinukset: "No food, no entertainment, tried to charge extra for checked luggage"

Plussat: "Crew was nice and doing the best they could"
Miinukset: "Online checkin is required to avoid a fee but the online software is not great"

Miinukset: "We couldn't fly because of serious health problem of my pregnant wife and no one cancelled our booking and even didn't provide partial refund. It is the worst customer service I've ever met."

Plussat: "The gate area was large enough for the waiting passengers, the legroom on the flight was sufficient for my 6'5" husband, and flight attendants were very polite and helpful."
Miinukset: "We boarded a bus to take us out to our airplane, got off the bus at the plane, and then were told to get back on the bus to return to the terminal. No information as to why, no announcements. We waiting for a few minutes on the bus before returning to the gate, again without any notifications. Once back at the gate, they just said to wait for information, but the flight would take off. It eventually did, and the pilot told us what the delay was (air traffic control and weather at the arrival destination), but no one in the terminal let us know that."

Plussat: "OK"

Miinukset: "See above comments about the connection issue at Kiev."

Plussat: "Everything was OK except at frankfurt it took 25 minutes to get from the plane into the terminal. FRA airport operations was VERY VERY slow and seemed quite inefficient. I assume UIA does not have access to a gate and jetway at FRA, but the transfer from plane to terminal added about 25% more time to the overall trip time."

Plussat: "Nothing special"
Miinukset: "Small plane."

Plussat: "Nothing"
Miinukset: "1230AM flight from JFK to Kiev...cancelled at 12AM..."mechanical issue"... "we will refund you, or rebook you, but you must call 1800 #"...call #...no we wont refund you..not cancelled just delayed 24 hours, but you need to be rebooked..uh..if it's delayed there is no reason to re-book...also, the same flight was cancelled 24 hours before for same reason..stay away!"

Plussat: "The flight arrived to Kyiv on time."
Miinukset: "The crew was very rude this time (more rude than previous flights with UIA)."

Plussat: "It arrived on time"
Miinukset: "The smell in the toillet"

Plussat: "Old plane's for the price of a European airline with new plane's"
Miinukset: "Their scales to weight the luggage are fixed to show more than actually is to overcharge the extra weight even my hand luggage was overcharge even that I came all the way from Mexico Madrid London.... and without any troubles on the connections but here it is a scam very unfriendly staff I felted humiliated will try to avoid this airline in the future as more as possible"

Plussat: "The crew was okay"
Miinukset: "In the check in the attendant humiliated me in front of all passengers. This is because he was not willing to allow me to go with hand luggage because the weight was 7.4 kg and not 7 kg. When I tried to moved stuff to the computer bag he refused."

Miinukset: "Entertainment bad quality machines"

Plussat: "How the plane was boarded in the drizzly weather.Organized when loading people on the transport buses. Bag check was organized and extremely courteous. A service that I have not seen in the United States in years. Care was given to safety when the plane was boarded. Very well organized operation there in Dnipro for UIA. Fantastic team you have there."

Plussat: "Food and crew were ok, slightly better than expected."
Miinukset: "1. They cancelled my flight and offered to fly me out a day earlier or a day later. Not a big deal as it was my vacation, but still annoying. 2. They changed my seat when the boarding started in spite of the fact that I had my boarding pass already. My confirmed seat was 9A and they moved me to 35G, which was the very last row on board and the seat did not fall back, so I spent 12 hours in one rigid position. 3. After the boarding, the plane did not take off for 2 hours without any explanation or apology. As a result, we spent around 12 hours in the plane instead of 10. 4. As a result of the delay, I almost missed my connecting flight. I had 20 minutes to get off the plane, take my new boarding pass for the next flight, and board. I can't describe how stressful and chaotic this all was. Other people also had the same problem and there was a huge line and a huge mess. The airport staff was very disorganized and unhelpful. I had to yell to get any attention and a new boarding pass. And then I had to run to catch my flight. 5. Unfortunately it's not surprising that my luggage did not arrive. It was early morning on Saturday (just past midnight) and my suitcase delivered on Tuesday evening in spite of the fact that there are flights between Kiev and Tbilisi twice every day. The worst is that nobody was giving me any information - Tbilisi airport, Ukrainian Airlines via website (online tracking) or telephone. They did answer my email saying that they will try to find it, but then went silent. The Tbilisi airport speculated that probably my suitcase never boarded the plane in JFK and it might be still stuck in New York. 6. Finally, a number of items were stolen from my suitcase - a handbag and a few pieces of clothes (blouse, tights, underwear). Clothes were brand new and had tags on them, but the handbag did not."

Plussat: "Direct and efficient"

Plussat: "The flight was affordable and you could check one bag free."
Miinukset: "Unfortunately our luggage was delayed several days both ways of our trip. When we called the airlines they couldn't give us any information or any help. We just had to give an address and hope for the best. In the meantime we had to buy clothes and toiletries and got zero reimbursement from the company and not even an apology. This is a budget airlines. If you want food you have to buy it. The only thing your given on board is one cup of water for a 3 hour flight. There are no tvs and the legroom is very tight."

Plussat: "We were served drinks in paper cups! No plastic. Attendant said credit card machine did not work but then used it for others. Tried to overcharge by 12 euro and did not bring back change."
Miinukset: "Plane was too small for so many passengers. I asked for window seat and got middle! Airline people should speak better English as job requirement."

Plussat: "Air crew was courteous and helpful."
Miinukset: "Airline arbitrarily cancelled my return flight reservation, had to repurchase a seat at the airport. Steve"

Plussat: "Not sure why they had to serve dinner at 2:00 am and keep everyone awake. Suggest to skip and go with some snack."

Plussat: "The service was pretty good, flight attendants were helpful"
Miinukset: "Very old planes with extremely outdated entertainment systems and very narrow seats."