Plussat: "All was super!"
Miinukset: "All was great!"
Miinukset: "Flight attendant didn’t smile @ all, it was like we are on her way."
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plussat: "We made it safely to our destination."
Miinukset: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Miinukset: "Nothing in time"
Miinukset: "Being on time"
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Miinukset: "Horrible customer support"
Plussat: "Helpful crew"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Crew were efficient and friendly."
Miinukset: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Miinukset: "would not check my bag to final destination"
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Miinukset: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "Friendly crew, tons of meal options, good price."
Miinukset: "Checked in luggage is only 20kg, there's no entertainment in flight."
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "Very efficient, quick"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Miinukset: "Boarding tool a lot of time. We departed late"
Plussat: "Shorter trip"
Miinukset: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Miinukset: "They should have entertainment online at least by the app"
Miinukset: "I had to pay to check my carry on when there was more than enough space in the cabin. It’s a rip off to be honest. My first experience with European airlines and this was the worst. It was uncomfortable as well"
Plussat: "No frills, but for a quick trip it was excellent. Lots of leg room"
Miinukset: "They lost my stroller"
Plussat: "The flight left on time and arrived early, the staff were pleasant and friendly."
Miinukset: "The cabin was a bit grubby."
Plussat: "The flight arrived without crashing. 100% survival rate."
Miinukset: "Cattle call. Couldn’t check in early. No gate announcement until 15 minutes before boarding closed, so had to wait in central area then rush to gate. No policing of unruly gate area. Seated in middle seat that didn’t recline. Had to check in via app prearrival at airport to avoid £55 fee per person. Basically the UK version of Spirit Airlines, but worse."
Miinukset: "Without any advanced notice, Ryanair charged me 130 Europes for checking in at the counter and one piece standard luggage. It was a short flight which was less than 50 minuets. I will never fly with this airline and I will warn my friends and family about my bad experience with Ryanair."
Plussat: "Nothing. They treat people like animals."
Miinukset: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Plussat: "The disembark at stansted was fast and passport control was easy."
Miinukset: "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."
Miinukset: "Flight was delayed"
Miinukset: "Delays over and hour after we were loaded in plane. No food or drinks offered for their delay"
Plussat: "The price at booking was great! the flight crew and the flight itself were excellent. Arrived 15 minutes early."
Miinukset: "The online check in was not working, and kept rejecting my wife travel documents although correct! Thus ended up checking in at the ticket counter, and that cost me almost $200. Convenient for the airline!"
Plussat: "Great connection. Efficient birding. Pleasant staff. Got the delux package which gives you extra leg room, extra baggage and priority boarding which came to about $125.00 for the entire ticket for a three hour non-stop flight from Barre in southern Italy to Madrid. Great value! Pleasant flight. Much better than I was expecting!"
Miinukset: "€21 to print out my boarding pass. They tell you that you have to print out your own boarding pass when you book on line but since I was traveling I didn’t have a printer."
Plussat: "Got to my destination eventually"
Miinukset: "Flight was delayed over an hour. No explanation or announcements. Everyone just stood and waited for allto board for an hour. They could have told us why we running late."
Miinukset: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Plussat: "It was exceptionally inexpensive"
Miinukset: "It seemed like if you weren't paying close enough attention, you'd get nickel-and-dimed for every little thing that most airlines just take care of automatically"
Miinukset: "Flight was an hour late without notice. I payed for selected seating and was not seated with my husband, I payed more for my luggage than the air fair, had to pay for water. Pushing for product sales. The most unrelaxing ride I have ever been on. And complicated checkin online."
Miinukset: "Everything about this experience was terrible. They charge you for bags that will clearly fit in the overhead bin and under your seat. None of the boarding crew communicated with each other, so even though two members approved the size of my bag, the woman checking boarding passes didn't believe them, so she kicked me out of line and I had to pay anyway. They even sell scratch tickets to passengers on the plane, how cheap and sleezy can an airline get??"
Miinukset: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
Miinukset: "Great Workers and they showed lots of pride in there work."
Plussat: "Nothing to brag about really"
Miinukset: "The plane was 30 mins late setting off. Food as an extra was terrible. And the seats are narrow and uncomfortable."
Plussat: "Short flight"
Miinukset: "I had problems with my boarding pass. The person at the counter was not just unhelpful but actually rude. The boarding process was a mess!"
Miinukset: "The entire experience with Ryanair was bad. Once I checked in for my flights, I was never given an opportunity to print out my boarding passes which created myself and 5 friends to pay 18 euros to print the boarding passes out at the airport. The "boarding pass" button didn't even work. The gate agent was not friendly at all and wasn't helpful. I tried calling Ryanair to dispute the boarding pass charge and their customer service was even worse. I will NEVER take Ryanair again."
Miinukset: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."
Miinukset: "Had to pay 150 euros for checking at airport, even after paying extra foe seats and luggage. Boarding area is like a cattle landing shute. Ryanair is NOT suitable for american tourists in Europe. A poor experience."
Miinukset: "We waited for an hour on the tarmac. It's critical that if other passengers aren't on time we close the doors and go so we leave on states time. Otherwise we miss it as we did and had to wait an hour. I realise my flight was cheap however timings are global whether no frills or not!"
Plussat: "Departed on-time and arrived early--no hiccups whatsoever with luggage, check-in or boarding."
Miinukset: "Comfort isn't comparable with other airlines, but you cannot beat the value--worth it on any flight less than a few hours."
Plussat: "The price"
Miinukset: "It was uncomfortable It was late"
Miinukset: "They airport boards did not work so my original flight was missed"
Plussat: "Nothing expect that it was a direct flight and despite leaving late, we arrived on time."
Miinukset: "The plane was uncomfortable, the staff was rude, boarding was a NIGHTMARE, check-in was stressful, everything seems to cost extra, and take off was delayed due to a passenger not feeling well and being unsure whether or not we could fly with him on board."
Plussat: "Crew on plane were nice"
Miinukset: "Flight was hour and 20 minutes delayed with no communication of why. I was stuck in an underground hallway with other passengers that whole time. Paid extra to catch this earlier flight and because of delay I still missed my plans in Rome. Seats are squished together. Absolutely no room. Nothing was complimentary and food we purchased was gross. Will never fly Ryanair again!"
Plussat: "I was made to pay for my carry on bag ostensibly because it was too large. The person ahead of me and the person behind me in the line had the same size bag and were not charged for their bags. The employee definitely had an anti-american attitude. I never want to fly on this airline again. Boarding and disembarking from the plane was like the great wildebeest migration on the Serengeti. No thank you."
Miinukset: "2 days before our flight we received an e-mail telling us to pay for our bag or we would have an excessive charge. Also, if we didn't print off our boarding pass we would pay a 17 euro fee for each ticket. It's a bit hard to print things while on vacation. This airline is LAME."
Miinukset: "Plane was half hour late and they refused to post that it was delayed. We landed 30 min late. We also SLAMMED into the Tarmac, felt very close to a crash landing. It was a scary. I have never had such a violent landing. Couldn't have been good for the plane. All the passengers were clearly worried. Not the way you want to stay a trip. Not comfortable w this trip, probably wouldn't recommend Ryan. It also feels like your on a subway car in the sky."
Plussat: "The whole experience was smooth and painless, and considering it's a budget airline, no real complaints. But you have to remember this is a budget airline so this is no-frills to the extreme-- you pay for things you are not accustomed to flying "normally." (See below)"
Miinukset: "We were fortunately well informed, so none of this was surprising or a major obstacle to us, but remember: Absolutely *nothing* is included. You must pay to check baggage, and by weight (regular or "large" ... "Large" being just a typically full, full sized suitcase) and must pay online in advance or the price to do so at the airport is ridiculous. You must pay for ANY refreshments on the plane-- no free pretzels, no free water. Pack snack/buy drinks past security if you can't go without. Expect to pay extra for anything other than a seat (assigned seats are extra) on the plane and you won't be disappointed."
Plussat: "The people in the flight was very nice and boarding with no problem at all. But that's about it"
Miinukset: "The staff is very nice and boring with no problem but my biggest problem was booking the flight so I set it up and it changed I was supposed to fly out of the Salvador Dali Rome . airport instead getting there to pick up my back from my first find out my flight was at another airport and having to rush to get there on time costing me more money than half the ticket. And then find out for what I said I guess you're my phone to have my luggage paid for it I had to pay for that and I didn't have enough cash on me. So the overall experience to get there with everything changed on my booking through kayak was an absolute nightmare. I almost missed my flight I almost couldn't get my bag on the plane and it would have screwed me on all the other flights and everything I had set up for the week. The flight itself is fine the landing sucked I mean really sucked and I've flown a lot of places I haven't felt that heavy of a jerk since I was in a race car taking a turn"
Plussat: "nothing really. the price was ok."
Miinukset: "the service, the seating, all the added fees"
Plussat: "Quick boarding, flight almost on time, clean plan, nice crew"
Miinukset: "Not so comfort seat"
Plussat: "Smooth and safe flight"
Miinukset: "Took forever to board."
Miinukset: "I got charged €78 because they said that u have to check in online coz nothing on the booking or even the confirmation ssys that but they hide it in between the line in order to get more money so thats the worst thing i had in my whole life"
Miinukset: "I understand this is a budget airline, but there is zero transparency regarding fees for luggage. My fiance and I were forced to pay more for our luggage than we even paid for our tickets! Additionally, the processes in place to pay for luggage are completely inefficient and time consuming. If you can avoid traveling with this airline, I would suggest you make sure to book with someone else. Absolutely worth spending a bit more money to avoid the experience we (and almost everyone else on our flight had)"
Miinukset: "The seats are unconfortable, and the boarding is very slow"
Miinukset: "The ripoff off Ryanair on check-in!!!! Newer again Ryanair"
Miinukset: "Everything. We were stuck 3 hours on a hot plane with no air conditioning for "technical problems" and they gave us no information as to what was going on. They also charged us for water and let two people off the plane. Very terrible experience I am extremely disappointed to say the least."
Miinukset: "they make me pay 50€ for carry on bag cause us Carry on standard is a little bigger than EU. there is alot of room can fit my bag in the air plane but they just want more money"