Low cost aircraft for business class pricing. Poor seat comfort. Basic food. No entertainment system. Almost no room for carry on.
We had to take a bus, and walk on the tarmac, it was windy and if we had paper or passports on hand they could fly away. They left us in the hot bus with no AC until the driver went and found the crew members to give us the okay to get on the plane. Once on the plane, the crew were there for No help, our kids wanted to drink water so they said there is cold water in a bottle for sale at 3 euros but as we asked for regular water with ice, they gave us warm water and said they had no ice. what a heck? the official Austrian airline company that was giving water with no ice? my kids wanted the regular pretzels given away in aircraft fares we have been in, and Austrian airlines did not have anything free, everything was for sale. With that experience, we will NEVER take Austrian airlines ever in our lives and will tell everyone we know about this disappointing experience. Even the cheapest companies like EasyJet had better services.
Rude staff late departure uncomfortable seats no entertainment
More space . Several delays , boarding process and security extremely disorganized and time consuming
I was very pleased with everything.
Plussat: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Miinukset: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Plussat: "Good amount of leg space"
Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Miinukset: "Was very satisfied with everything."
Plussat: "Leg room was good. I am 6ft 2in"
Miinukset: "Seat bottom could have been better. I have a honey bottom"
Plussat: "The crew was super friendly, food was great and entertainment on board was a great selection."
Miinukset: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Miinukset: "Terrible food and service"
Plussat: "Friendly crew with a wide range of entertainment options"
Miinukset: "Smoother boarding. Was great once on board."
Plussat: "On time, nice breakfast"
Miinukset: "Not enough leg room, same as everyone"
Plussat: "Service, yr air hostesses are so polite."
Miinukset: "Food was too little for dinner and breakfast both"
Miinukset: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Plussat: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Miinukset: "long layover before my next flight to Chicago"
Plussat: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Miinukset: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Miinukset: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plussat: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Plussat: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Plussat: "Staff were always courteous."
Plussat: "Enough legroom for economy"
Miinukset: "Basic food - poor in fight entertainment"
Miinukset: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Plussat: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Miinukset: "See previous comments"
Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "The crew were so kind!"
Plussat: "Boarding was easy, on time"
Miinukset: "Crew's attitude for any request was snobby and harsh"
Plussat: "Everything was going to at"
Miinukset: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Miinukset: "The flight was delayed and I lost my luggage."
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plussat: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Miinukset: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Miinukset: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Plussat: "Very nice and polite crew, great service."
Miinukset: "Regular breakfast was just a muffin and nothing else :("
Plussat: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Plussat: "The food was excellent and the business class layout was perfect."
Miinukset: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"
Plussat: "Comfort seat. Good mouvies"
Miinukset: "The aircondition was to high. I was almost frozen."
Plussat: "I liked the extended leg room in front row of economy class."
Miinukset: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Miinukset: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Miinukset: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Plussat: "I like the service,was great, flight was smooth,great team!!!"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Transit in Munich airport was terrible, staff is rude! Sitting on row 53 was bad the food was not enough.
Luftansa over booking canceled my flight 2 days before I left, so I called to reschedule but didn't answer, so I had to cancel. This has ruined my vacation plans and I already had to pay 3 days for a hotel reservation in Barcelona. I don't think I'll ever book this flight again in my life.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
They could have used some air conditioning it was ridiculously hot
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Plussat: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Miinukset: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Plussat: "The crew was great,we had the last seat."
Miinukset: "Better seats,better food."
Plussat: "Crew good, food good, plane clean"
Miinukset: "Temperature on plane was warm."
Plussat: "I'm tall so the suit was somewhat uncomfortable."
Miinukset: "Other than the tight space I have no other complaints."
Plussat: "Very friendly crew, great seats in economy with lots of legroom."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Fly is Ok"
Miinukset: "Fly is Ok"
Plussat: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Miinukset: "Food was mediocre."
Plussat: "Very friendly and accommodating"
Plussat: "Everything went well with check in, staff were nice and always there with drinks and food. I got to where I was going safely"
Miinukset: "Flight was almost an hour late. Not sure why. It didn't set my schedule off so no complaints there."
Miinukset: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Plussat: "Review for Eurowings"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "More legroom and great crew"
Miinukset: "Food quality has gone down. A lot."
Miinukset: "Boarding at Bologna was a nightmare. The Check-In lines opened late; the number of desks open was limited; took over an hour to check in for flight"
Miinukset: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Plussat: "Comfortable seats, nice they still give a snack"
Plussat: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Miinukset: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Miinukset: "50 minutes late"
Plussat: "Friendly staff amazing boarding experience"
Miinukset: "No vegetarian options for food"
Plussat: "The staff is on point classy folks the stewardess, are very nice and and prompt."
Miinukset: "The food is terrible extremely bland and no flavor. Needs to maybe be revamped"
Plussat: "On time."
Miinukset: "no seat tilt"
Plussat: "operated by Lufthansa. Very efficient. Clean and comfortable"
Plussat: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Miinukset: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."
Plussat: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Plussat: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
Miinukset: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."
Plussat: "Stressed out crew. No pillows."
Plussat: "Very professional. Excellent service. Very good food (for a flight)."
Plussat: "comfortable seats, attentive attendants"
Miinukset: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."
Plussat: "The flight wasn't full. I was given a window seat with an empty seat next to it. I was able to move around and relax. There were lots of movies to choose from. The food was decent for a flight."
Plussat: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Miinukset: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Courtesy and friendliness of staff."
Miinukset: "The cheapo headphones"
Plussat: "Quiet and comfortable for a regional, one hour flight."
Miinukset: "Getting bussed all over the airport ."
Miinukset: "The food wasn't good. The beef goulash was chewy and a piece of gristle got caught berween my teeth which I had difficulty removing. For lunch I had a pizza margarita and nothing else. Something else like an ice cream cup would have been nice. I tried to check in a second bag online and was unable to do so. I paid $75 at the check in counter which is exhirbitant compared to other airlines. my brother paid $100 for a bag which was 9 pounds over the limit- that's outrageous!! The person at the check in counter had difficulty with the credit card machine and we waited over 20 minutes to resolve the issue."
Miinukset: "I AM A HANDICAPPED CUSTOMER. MY FIRST FLIGHT FROM BOLOGNA TO FRANKFORT WAS FINE. NO PROBLEMS. WHEN WE LANDED IN FRANKFORT THEY WOULD NOT LET ME OFF THE PLANE SINCE THERE WAS AN ERROR HAVING A WHEELCHAIR AND A LIFT TO MEET THE PLANE. I SAT ON THE PLANE FOR 45 MINUTES BEFORE THE ISSUE WAS RESOLVED. I GOT TO THE TERMINAL AND WE WATCHED AS THE PILOT CLOSED THE DOORS OF OUR CONNECTING FLIGHT 35 MINUTES PRIOR TO TAKE OFF. NEEDLESS TO SAY WE MISSED THAT FLIGHT. WE WERE BOOKED ON A LATER FLIGHT WITH UNITED. THIS CREATED MORE PROBLEMS THAN I HAVE SPACE TO WRITE. I AM 70 YEARS OLD AND HANDICAPPED. YOUR INCOMPETENCE CAUSED MY WIFE AND I NUMEROUS PROBLEMS I WILL NEVER FLY YOUR AIRLINE AGAIN. I KNOW THIS WILL FALL ON DEAF EARS. I WOULD APPRECIATE A RESPONSE."
Long delay, minimal crew engagement but comfy plane.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Miinukset: "Late departure. Rush to connect."
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "The plane was very hot"
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "No reading light in my seat..."
Plussat: "Everything is alright"
Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Miinukset: "Didn’t happen."
Miinukset: "The movie selection did not seem extremely varied."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Miinukset: "Dutch sub titels would be nice."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Miinukset: "Nothing to be honest . All positive."
Plussat: "Thankful for coffee being served without charge. Not all airlines do that."
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plussat: "great choice of entertainment content, friendly crew"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Miinukset: "The bags where damaged from the staff"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"
The plane was filthy again
Paid for priority boarding and then had to wait on a buss to get out to the plane so priority boarding was not possible.
6 hour delay due to staff shortages and passengers/ the airport were given no information from Ryanair. Once on the flight it was comfortable and lots of refreshments were available.
Everything was okay on this flight. It was on time and I could do the transfer to my next flight to Marseille. I had however problems with the luggage in the second flight. They charged me 45 euros for my my second piece of luggage (it was a small backpack) because I did not have purchased the priority. The backpack was like a handbag. This policy is really unfair!!
Flight departure delayed which resulted in me almost missing my connection
Fast, good loads in and out, totally worth of price.
The announcements in Bologna are very bad. We almost missed our flight. But the ground crew was very nice and helpful!
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Plussat: "No it wasn't comfortable, a regular seat."
Miinukset: "- The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all"
Plussat: "Excellent value."
Miinukset: "Random seating allocation is a farce."
Plussat: "Arrival Gate position in Seville was perfect for a quick exit."
Miinukset: "The wueue for priorty boarding was twice the size of normal. Rip off."
Miinukset: "What is the point of buying priority boarding if everyone gets on the plane at once.. 9 euro for 3 bottles of water says it all to."
Miinukset: "Having to walk and wait is not the way to run an airline. We even paid extra for priority and there is no difference Ryan should learn from Southwest Airlines."
Miinukset: "All good"
Plussat: "Not a lot very basic"
Miinukset: "Now I know the meaning of Cattle Class"
Plussat: "Boarded on time, crew polite and friendly."
Miinukset: "Seating cramped and uncomfortable as usual with Ryanair."
Plussat: "Direct connection"
Miinukset: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Plussat: "Boarding was straightforward"
Miinukset: "The flight was delayed by 1hour and 45 minutes. Luggage arrived after waiting more than 30 minutes at the carousel"
Plussat: "Honestly nothing, apart from welcome smile from crew..."
Miinukset: "dirty, overcrowded, seats even closer in my opinion (Boening 737-800), broken window cover, bad smell"
Plussat: "Cabin staff was polite, the flight was short."
Miinukset: "The check in process is absurd. I did not have a chance to check in on my phone beforehand, so I waited in line to check in at the desk. At my turn, the woman behind the desk was annoyed with me for not checking in and told me I had to go speak with another office (though she did not clarify why) and then come back to her. The airport was small, so lines for check in, security, this other office, and those seeking food were all merged into one large group. This second office didn’t open for another 40 minutes so I was thankful I’d arrived early. Standing in line, those around me all figured out why we were there: this was the line to pay extra fees. Apparently if one doesn’t check in beforehand, there is a fee. Ok, I had a few euros left. Nope, it was €68.20 to check in at the airport desk. I took my receipt and went back to the first line, she printed me a boarding pass and I was able to get through security. The fee to check in at airport was more than the cost of my ticket."
Plussat: "The few were incredibly amazing they were very friendly and educated, always there to help."
Miinukset: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Plussat: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
Miinukset: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
Miinukset: "Check in was chaos"
Miinukset: "The person at the gate during the boarding was rude and unethical. I was asked to place the suitcase in the special cage to measure it and despite the fact that it fit the lady asked me to send it as cargo and pay. I had to call a supervisor to show him it fits. Even so the lady argued about. I have taken a picture and threaten to sue the company for harassment and unfair business practice. Jack Dauber"
Miinukset: "We are being transferred by bus to Ovda. The airport will be shut for the sabbath and nobody knows yet how we will get to Eilat which is a further 45 minutes away. We weren't given food, nothing. I still have to pick up urgent prescription medication from an available pharmacy before I get home. Horrible experience. What's worse Eilat Airport is closer and weather OK there today"
Plussat: "the flight was comfortable"
Miinukset: "Long wait on the plane when we landed when we were standing and some people felt sick during the wait During the flight not even a free cup of water or tea"
Miinukset: "They could have had some kind of entertainment but the price was cheap."
Plussat: "the flight and the flight crew were quite good and professional."
Miinukset: "The way we were gathered up like sheep at the departure lounge. There was one person who acted like a mini hitler, scolding people if they dared to cross the line. An unpleasant experience."
Plussat: "The boarding was efficient flight"
Miinukset: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Miinukset: "Everything they simply SUCK!!!"
Plussat: "Ryanair gets you there."
Miinukset: "No food to choose from and very expensive"
Plussat: "If you are flying Iceland air it's for the great value, the friendly and courteous crew, and the chance to see the Icelandic landscape from the air. We did not try the food for sale."
Miinukset: "Boarding and transfers in Reykjavik can be quick and chaotic, leaving little to no time for the food purchases and bathroom stops you probably need. Also don't plan on having access to a large selection of current entertainment. Plan ahead."
Miinukset: "Had to pay 50 extra since did not check in online"
Miinukset: "annoying web site. annoying weight restrictions."
Plussat: "dont expect features and comforts for a cheap flight!!"
Plussat: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Miinukset: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Plussat: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Miinukset: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Miinukset: "Search was changed to the 14th with me noticing and I mistakenly booked it. Costumer service was unreachable."
Plussat: "Friendly staff"
Miinukset: "Delay by two hours"
Miinukset: "We have never flown Ryan Air before and are not from Europe. We booked or flight one day prior to the flight and were shocked to show up at the airport and pay 90 euro to check in at the airport. This is simply a price gouge. I understand a small, nominal fee for this but not 90 euro! That is asinine. I will purposely avoid Ryan Air in the future as this leaves a bad taste in my mouth."
Plussat: "Flight was excellent!"
Miinukset: "Too much flight crew communication during night time: Rayan air time for souvenirs shops, coffee breaks... At night a little less break ins will be fine. I know it´s a company policy but if you don't do check in first, I think 45€ its a little bit expensive. :)"
Miinukset: "Environment not clean and sloppery service"
Miinukset: "Ive been charged for every thing: bags, airport check in fee, even water. i ended up spending 200 euro more then i expected, which basically means i could have found a cheaper flight. flight was delayed in 2 hours. we stoon in line for boarding for half an hour from the time they announced boarding until they actually boarded us. Leg room is poor, seats do not lean back. Servicewise it felt like the crew is more about profit then the customers comfort: bright light was on the whole flight so it will be comfortable for the crew to sell drinks and food. selling products and advertising over the loud speakers etc."
Plussat: "Flight was on time and comfortable."
Miinukset: "Standing in line before boarding."
Plussat: "Loved the crew! Super friendly and funny :)"
Miinukset: "Nothing in particular...all was expected for a budget airline!"