Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Everything was just perfect, extremely polite staff, excellent service, food was great and best of all flights and connections were on time.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
the wheelchair service was denied to me because they couldnt see it on my ticket but i had pleaded for it. the turkish airport and san francisco airport easily gave me a wheelchair without asking questions while delhi was being harsh about it.
The flight didn’t even happen.
Plussat: "Flying Business with them couldn’t have been better. The 10 hours flight didn’t feel that long thanks to the first class service"
Miinukset: "Th flight from Istanbul to Saint Petersburg though was in an old Airbus 319-100 that should be retired or upgraded soon. Unfortunately I lost my Vaccination Card boarding this last flight. Is there any way I could get it back?"
Miinukset: "there is little time for lay over in turkey going to Egypt one hours is not enough."
Plussat: "Crew was awesome."
Plussat: "my flight never happened I am still sitting here waiting over 24hours later..."
Plussat: "Good movies good food"
Plussat: "Entertainment and punctuality"
Miinukset: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Plussat: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Plussat: "Service and attentiveness"
Plussat: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Miinukset: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Plussat: "Crew were so patient"
Miinukset: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Miinukset: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"
Plussat: "Istanbul Airport has good facilities and F&B options"
Miinukset: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plussat: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Miinukset: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Plussat: "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
Plussat: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Plussat: "They offer 3 meals"
Plussat: "love the wine/food for, the long haul flights and a good selection of entertainment!"
Miinukset: "still dont get why plane seats can't br designed to be mildly comfortable."
Miinukset: "The lost 3 of my bags"
Miinukset: "Not enough bathrooms. Very long lines to go to the bathroom."
Plussat: "good food, enough leg room"
Plussat: "The experience was great."
Miinukset: "Everything was good the service, the staff was professional."
Plussat: "The airline crew excelent"
Miinukset: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "We arrived safely and on time"
Miinukset: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Plussat: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Miinukset: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Plussat: "Comfortable plane Good food Excellent entertainment options Friendly service"
Miinukset: "Turkish flights always seem to be late in boarding"
Plussat: "Free wifi for business class HD movies + good quality DENON headseat"
Miinukset: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Miinukset: "boarding the treat you like animals"
Plussat: "Best entertainment system I have seen on a flight, bar none. Appreciated the USB port for charging"
Miinukset: "Transatlantic flight had smallest seat I have seen on a long-haul (fine on the shorter leg)."
Plussat: "See above. The food was excellent"
Miinukset: "Our seats did not recline"
Plussat: "Boarding staff was very friendly, & kind people"
Miinukset: "There is no TV Late around 40 min."
Plussat: "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."
Plussat: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Miinukset: "Boarding was slow, and my baggage never made it to my final destination from connector"
Plussat: "The flights attending."
Miinukset: "The waiting time for next flight."
Plussat: "Great short flight, even with a meal!"
Miinukset: "Everything was good"
Plussat: "I love the comfort and hospitality offered by the Turkish"
Like every other airline it appears that Iberia may be having some problems getting into the air. We initially got a text message stating that our flight had been cancelled due to a labor action. Within a few minutes we got a second email reversing the flight cancellation so we were back on schedule. The flight did occur and there were no problems from BOD to MAD.
Need to improve customer service experience and also onboarding experience
Was unaware of level. Booked Iberia. They made us pay for bags, no water, no blanket, crowded check in. All in all the worst
lost my baggage still havent got it back. other than that it was fine
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
English language entertainment options.
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
It was a good flight with a very friendly crew👌
Service and kindness of crew could be improved substantially!!
Plussat: "Flight was on time."
Miinukset: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Plussat: "Premium economy is a great way to travel"
Miinukset: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Plussat: "Nothing. Iberia wouldn’t let me on the plane."
Miinukset: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Miinukset: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Plussat: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Miinukset: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Miinukset: "Still waiting for luggage 2 hours after arriving."
Miinukset: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."
Plussat: "On time!!!"
Miinukset: "Long walk to our gate."
Plussat: "Good legroom."
Miinukset: "Disorganized boarding."
Plussat: "helpful crew, fast boarding"
Miinukset: "We had to walk onto the tarmac and climb up stairs to board the plane carrying our luggage and small child."
Plussat: "Quick boarding"
Miinukset: "The lack of water offers during the flight"
Plussat: "Hola todos estuvo ecelente"
Plussat: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Miinukset: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Plussat: "Finnair landed their plane so smoothly...."
Miinukset: "Seating and not so friendly"
Plussat: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Miinukset: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Miinukset: "old plane not comfortable"
Plussat: "seat is comfort"
Miinukset: "Entertainment Screens did not work. Charged for drinks."
Miinukset: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Plussat: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Miinukset: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Plussat: "Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age."
Plussat: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Miinukset: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Miinukset: "5 hours delay"
Miinukset: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Plussat: "Only nonstop flight from Madrid to LA"
Miinukset: "Iberia, please renew your crew or give them some hospitality training"
Plussat: "Flight on time"
Miinukset: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Plussat: "On time. Great service."
Plussat: "Great space between seats, and very nice staff"
Plussat: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Miinukset: "The air conditioning was too cold. I was sneezing the whole trip."
Plussat: "Check in was easy"
Plussat: "On-time with excellent service. Clean."
Miinukset: "No issues."
Plussat: "Most all aspects were excellent"
Miinukset: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."
Plussat: "Everything was delightful, definitely my best ever flight!"
Plussat: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Miinukset: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Plussat: "My family (four of us) flew FinnAir (Iberia) to Madrid and back and found the service outstanding. The flight crews were top notch, the takeoff and landings were smooth and even, as were both flights, the food was fine, the entertainment was great, and the seats were roomy and comfortable. Overall, a superior experience to any U.S. airline I have ever flown. I would fly them again any time. Five stars."
Miinukset: "On the return flight from Madrid, we ended up having to board the plane from the tarmac, which was interesting. I can remember decades ago when that was done, but it was a first for us. We checked our luggage, so it was no problem for us, but some passengers had to lug big carry-on suitcases up those staircases. I'm not sure what passengers with disabilities had to do to board. I don't think it was the airline's fault, but it was a little out-of-the ordinary."
Plussat: "Everything. I made a mistake in thinking sandwich was for free and flight attendant did not hesitate to take it back without charging me for it"
Plussat: "The in-flight entertainment system was good."
Miinukset: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
The plane was filthy again
We had a connecting flight both with Ryanair - both delayed nearly missed it.
1h30 hour late with no infomraiotn in MAnshester Air port.very bad organisation
Fast, good loads in and out, totally worth of price.
Plussat: "Patricia, our flight attendant, was kind and accommodating. Props to her!"
Miinukset: "Ryanair operations at Bordeaux Airport is extremely poor. I arrived 2.5 hours early and still stood in line to check in for an hour because two flights were checking bags with TWO EMPLOYEES! It's 120+ people, and they needed more people working! The flight leaving 20 minutes ahead of us was still checking people in 30 minutes from their departure time, so truly this was on whoever is managing this airline at this airport. I will never fly with RyanAir again."
Arrived early at destination😎
Due to Covid-19 checks and paperwork and not being in the EU anyone directions could have been clearer, I saw people who were very nervous and panicky.
Plussat: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Miinukset: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Plussat: "Terrible crew rude and impolite"
Plussat: "Although we were over a how late leaving the cabin crew were professional and polite. An absolute credit to the company."
Miinukset: "Make all seats non-recline and more sturdy, I don't want to be able to feel the person behind leaning on it or their knees pushing through into my back."
Plussat: "Next just to check if a person say that they have paid luggage . Just to have a look. Not just jump to you have to paid. I would have paid for something I had already paid for. That’s all. Not only was it a waste of time for me and for them as well. As the air hostesses had such attitude."
Miinukset: "I know the customer is not always right but it would not kill them to check if someone say something."
Plussat: "The crew was very nice but somewhat disinterested. Perhaps because their average age was 14?"
Miinukset: "The whole luggage thing is a nightmare! Ive never gotten SO many pre-flight messages! I kept paying MORE Euros, for an already overpriced flight.....and never was really sure what I was paying for??? And STILL had to smash one piece of luggage into the other??? I think ill do easy jet next time!"
Plussat: "It took off and landed"
Miinukset: "Ryanair is always the worst flight, so many corners cut"
Plussat: "Cheerful staff."
Miinukset: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Plussat: "Friendly stuff, good price."
Miinukset: "Delay at the airport, also didn't take off anytime soon. We were sitting for over half and hour in the plane. Seats are very cramped too. People over 1.80m / 6 foot have to book an extra seat with more space, otherwise you won't have an convenient flight."
Miinukset: "The heat, insane air con not working"
Miinukset: "An hour delay"
Plussat: "My own boarding was went ok"
Miinukset: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Plussat: "Very little"
Miinukset: "I tried to check in on line but their website had major issues. When I arrived at the airport, Ryanair hit me with a 40 Euro surcharge for not checking in on line. Worst airline I have ever experienced in my 40 years of airline travel."
Plussat: "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Plussat: "I got there eventually"
Miinukset: "4hour delay, disorganised"
Miinukset: "Two hours delay"
Plussat: "The most relaxed Ryanair flight I have ever been on"
Plussat: "Cheap fare"
Miinukset: "I didn’t receive an email confirmation for my flight. When it was time to check in at the airport I was greeted with a scowl and was told I needed to pay 80€ per ticket because I didn’t check in 2 hours before. In all my flying I have never heard of this kind of policy. They were uncompromising and rude. They also demanded an additional charge of 50€ for my checked bag which should have been 1€, apparently, had I complied with the unknown terms."
Plussat: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Miinukset: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Miinukset: "Delay was make rest of trip worse cos my other communication away without me. And I have to find alternative way"
Plussat: "Fast, efficient, no stress So Glad that Ryanair did away with unallocated seating No passport control at Liverpool meant my time from landing to home including picking up checked luggage was 20 mins."
Miinukset: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Plussat: "Short cheap flight"
Miinukset: "Nickel and dime charges for EVERY "extra" Flight was 1/2 hr late!"
Plussat: "Nice crew, good care of passengers, flight on time, new and comfortable planes"
Plussat: "Crew was nice"
Miinukset: "Super delayed, made me Miss my train connection"
Plussat: "Cheap! That's why we book right? The actual flight was fine!"
Miinukset: "Security and immigration lines were massively busy and incredibly disorganized. The solution was just to delay the main flights. And weird up stairs then downstairs again to get to the plane. Happens!"
Miinukset: "Allocation of seats saw my wife in 5c and myself in 31d. 31e was vacant."
Plussat: "It was in time."
Plussat: "I liked that my priority seat meant early and quick boarding. The crew was friendly and competent. The plane was clean. I had no checked luggage so traveling was not stressful. Overhead bins seemed roomy enough."
Miinukset: "Nothing is free - not even a coffee on the early morning flight. Might be that I've been spoiled with American airlines. Not crazy about having to check in and purchase seat online. It seems the seat selection - from basic economy - should be included in the ticket price. Again, maybe spoiled by American airline companies."
Plussat: "Efficient takeoff procedure and left and arrived right on time"
Plussat: "Nothing. It is hard to imagine businesses advertise on the plane. Why would any reputable business want to be associated with this company?"
Plussat: "I'll never buy tickets in ryanair again. Did not tell us we could show the boarding pass in the cellphone, they literally robed us, thats robbery"
Miinukset: "Didnt like nothing everything awfull, 15 euros to print a boarding pass when the ticket cost 60, no way"
Plussat: "I paid for priority boarding only to find out that everyone loads the same bus and makes a mad dash for the airplane to get on. The first 90 people with carry ones get their bags ons so because I was beat by 90+ to get on the plane, I lost my place to put my luggage in the overhead. Why did I pay priority in the first place?"
Miinukset: "Priority boarding is a scam."
Plussat: "Great experience overall! Softest take off and landing Ever!"
Plussat: "We were " made" to put our bags in the hold. We accept that after 90 passengers this is usual, however on this occasion we were tight for time and the other queue boarding the same flight, that came to the gate late were not "asked" to put their carry on bags in the hold. Poor service Ryanair, what would happen if we refused? It was done in an unfair manner and when questioned we were brushed off with a mumbled response. We will look at other low-cost airlines in future."
Plussat: "Incredible cheap fare, but watch out, the airline has plenty of hidden tricks to extract you more money."
Plussat: "The team was nice."
Miinukset: "DELAY on this route is very normal appearance."