Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
It was fine. No food nor entertainment since flight was short
They did not let me get on the plane because to enter Korea I had to have the K-eta which I did not have, I did and it arrived 45 minutes after the plane took off. Because you cannot check in through the web page nor do you notify me of the document. If they had let me get to Munich. I would have been able to complete my trip and not have missed the flight to South Korea
The trip was very good..I loved that I received notifications all thru the trip.
It was the screen on this flight that was bad. It would randomly turn off and change. It was unresponsive. This was the 12 hour flight that the screen annoyed me
Lufthansa personel and cre were proffesional. They try to help as much as they can.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
This was a United flight. Seats were way too small. Zero space for bags. My toddler and I were crammed in the middle back of tnr plan with no option to upgrade. Food was awful. Crew was late getting to the plane - it was just pure hell.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Great leg room in economy and the entertainment system has lots of options, I watched a few docs with David Attenborough. the flight crew were wonderful and helpful. I was really impressed with the food, both the main meal and the snack prior to landing. Some of the best food I have had on a flight! Great job Air Canada!
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
All luggages got lost, one of them had my dad’s 3 month supply of medicine (hence we had to check), and none of the Lufthansa nor United customer service have been helpful. This is outright horrible… Will always try to avoid Lufthansa whenever I can from this point on
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Miinukset: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Plussat: "good crew ok food for airline"
Miinukset: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Plussat: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Miinukset: "Boarding could be a little bit more organized"
Plussat: "Lufthansa always great. Comfortable seats, good and safe service."
Miinukset: "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Miinukset: "The best"
Plussat: "Very friendly crew, great seats in economy with lots of legroom."
Plussat: "Seat was comfortable and cool."
Miinukset: "Everything else"
Plussat: "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Miinukset: "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Nice entertainment selection"
Miinukset: "Too many snacks, food was low quality, flight was delayed with no reason given,"
Miinukset: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Plussat: "From stevards to comfort, everything was just perfect!"
Miinukset: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"
Plussat: "Touch screen is sharp and responsive."
Miinukset: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Plussat: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Miinukset: "Food and boarding"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Plussat: "The plane was very good , the hospitality was very good b"
Miinukset: "Every thing in Lufthansa was horrible"
Miinukset: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Miinukset: "Was assigned worst seat on plane. Engine vibration on seat back"
Plussat: "The Crew was very attentive und friendly! The flight was in time"
Plussat: "Service was professional"
Miinukset: "Food veriety"
Plussat: "The staff was so accommodating and friendly! Great trip!"
Miinukset: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Plussat: "The staff was professional all the way from check in to boarding to flight attendance ..."
Miinukset: "I liked everything .. everything was done professionally."
Miinukset: "The business class seats is exactly like the economy seats"
Miinukset: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Food was just OK. Crew was nice."
Miinukset: "The München terminal by the gate has two antic wending machine that work only with cash. Nothing around once you pass security in that part of the terminal. Internet wasn't working either. Poor Germans, they lack ideas and money.... Then the plane had issues, we left 2 hours late because some Computer on board malfunctioned. Many people lost the connecting flights. Overall, I will avoid this airport, and flight path in the future."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
3.5 hours delay will ruin any day!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "Friendlier crews"
Plussat: "Overall a nice and good flight"
Miinukset: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "I congratulate the KLM crew!"
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "The crew"
Miinukset: "Seat comfort"
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Miinukset: "old screens and entertainment system leg room to small"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Miinukset: "Bag was lost"
Plussat: "Very friendly staff"
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "quick and relaxed"
Plussat: "The included snacks and the seats."
Miinukset: "OLD plane without comfort or entertainment"
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Impossible de s'enregistrer en ligne avec Finnair
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Flying is like a bus transport in the 3rd world
Total rip off. Does basic economy mean you pay for the ticket but no guarantee you will fly????
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
It was impossible to pre-check in and our seats assignments were terrible. Flight from Houston-to-Chicago was over three hours delayed. The flight from Chicago to Houston was also delayed, once again were seats assignments were all over the place. This was not a good experience.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Excellent staff and good in flight service
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
This was a short flight of about one and a half hours in economy. Everything was as expected as a short flight in economy class.
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
The staff between IAD and Copenhagen was not friendly
Did not like anything about the flight Did not get economy plus that I paid for
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The flights and food were good. no problems there."
Miinukset: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Plussat: "The was knowledgeable, but customer acumen sucks."
Miinukset: "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."
Plussat: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Plussat: "Seating room, food, and service"
Miinukset: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Plussat: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Miinukset: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"
Plussat: "No problems. I was satisfied"
Miinukset: "The flight good bit it’s always crappy when you loose your luggage"
Miinukset: "No food or even water"
Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Miinukset: "The seats were very uncomfortable"
Plussat: "Efficient processing of passengers onto aircraft."
Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Miinukset: "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"
Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Plussat: "Smoothest landing I've ever experienced."
Miinukset: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "The flight crew were very nice and helpful.."
Miinukset: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Miinukset: "Seats with too little space."
Plussat: "we landed 20 minutes before schedule"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Miinukset: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Plussat: "they were quick and apologetic"
Miinukset: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Plussat: "Flight was on time, boarding was efficient."
Miinukset: "No free snack? Come on. What is this, wizzair?"
Plussat: "Nice meal, friendly staff"
Plussat: "Introduce meals even to economy class"
Plussat: "Nice crew"
Miinukset: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."
Plussat: "Was told to collect our luggage and buy a new ticket!!!!"
Miinukset: "Wasn't allowed to board connecting flight"
Plussat: "great plane and food and crew"
Miinukset: "cant pre book luggage way too expensive for bags"
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Miinukset: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Miinukset: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Plussat: "Staff was friendly"
Miinukset: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Plussat: "Easy upgrade to business"
Miinukset: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Plussat: "Easy embarkation, helpful staff."
Miinukset: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Miinukset: "2 hr delay on a 2 hr flight"
Miinukset: "Over crowded boarding area - delay at departure"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Miinukset: "Entertainment system was not working on all seats"
Plussat: "The crew and the food were great!"
Miinukset: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Miinukset: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Miinukset: "Great experience"
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Miinukset: "Boarding at CDG was awfully slow"
Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Miinukset: "It was great trip thank you Air France"
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Plussat: "Service and crew are great"
Plussat: "Liked the transfer"
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "The staff was very nice and friendly"
Miinukset: "One hour delay without any information on embarking and another hour in the plane before departure"
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Miinukset: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "Todo muy bien Volvería a viajar con ellos."
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Miinukset: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "Boarding sevece was very nice and helpful Thanks so much"
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "All female crew in the cockpit - awesome."
Miinukset: "Non reclining seats"
Plussat: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Miinukset: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."