The seats were very comfortable and staff was very friendly and helpful!
Easy boarding on small plane.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
We missed our flight from Heathrow to Miami because our flight from Oslo to Heathrow was canceled. According to British Airways, they had given several days notice that it was canceled, but there was no message from Kayak or Chatdeal that the flight had been canceled. After several hours in the Oslo airport trying to contact someone from British Airways, we learned that SAS was handling the communications for British Airways. They were able to rebook our flights from Oslo to Heathrow and then Heathrow to Miami on Friday July 15th. Hopefully those flights will not be canceled, and if so we would hopefully receive immediate notice from chat deal with new reservations, but from our experience with Chatdeal that type of notice seems to be very unlikely. Because British Airways had given notice that our flight from Oslo to Heathrow on the 13th had been canceled, the airline would not pay for our 2 days in a hotel waiting for our flights on the 15th. Based on our experience here, I would never book flights through Chatdeal again.
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "It was a horrible experience"
Miinukset: "Everything could have been better especially the staff"
Plussat: "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
Miinukset: "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
Plussat: "Good friendly and efficient crew"
Miinukset: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Plussat: "Not much, but I guess I finally got to my desitination"
Miinukset: "They cancelled 2 of my flights in one weekend. We will not use American Airlines again, even if it's the cheapest option."
Miinukset: "did not deliver baggage to Glasgow"
Miinukset: "going through customs at the airport until barcelona takes in inordinate amount of time."
Miinukset: "Connecting from Paris CDG through Chicago O Hare incoming flight to Paris was delayed by 1 hour resulting with our flight delayed. Connection at O’Hare was terrible had to take the bus from one terminal to the other which added to our delay and frustration"
Plussat: "Did good job"
Miinukset: "Bigger seats in economy"
Plussat: "Very good service"
Miinukset: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Miinukset: "No legroom in 17 E"
Plussat: "Very attentive first class stewardess. Loved the comfort of the seats and extra legroom in first class."
Miinukset: "Wish wii was free. At least for first class."
Miinukset: "The options for the lactose free diet were not very good and I was not given an alternative snack to the ice cream they provided to the others."
Plussat: "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
Miinukset: "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
Plussat: "Ample leg room, and a comfy, wider seat than British Airways."
Miinukset: "No food on nearly 6 hour flight. Attendant would purposely bash me with drink cart every time he passed to remind me my arm was in HIS aisle. No entertainment at all on flight. At least the seats are bigger than BA."
Miinukset: "Flight delayed 3 hrs!!!!"
Miinukset: "6 hour mechanical delay"
Plussat: "CREW GOOD AIRPLANE CLEAN"
Miinukset: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Miinukset: "Might have been the least friendly flight attendants I have ever encountered"
Plussat: "The seating arrangement and the friendly nature and helpful service of the attendants."
Miinukset: "Everything was great"
Plussat: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Miinukset: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Plussat: "American reminded me why I always chose to fly with them and not other airlines. Kind fly crew, prompt notifications, Mobile Boarding Passes, quick check-in process and more. I loved it!"
Plussat: "The crew was very nice and did a good job of keeping the passengers informed of delays"
Miinukset: "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
Plussat: "Ease of check in"
Miinukset: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Plussat: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Miinukset: "Everyone was really good"
Plussat: "nothing, didn't happen"
Miinukset: "The process of trying to rebook using a third party purchase and a code share ticket."
Plussat: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Miinukset: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Plussat: "Comfortable seats, boarding was quickly and departed on time. Staff was very nice and courteous"
Plussat: "Trip non stop"
Miinukset: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Miinukset: "very nice seats."
Plussat: "smooth flight, great crew, decent food with beverages, good entertainment selection with nice screens to watch movies"
Miinukset: "just a tiny bit cramped"
Plussat: "not much"
Miinukset: "not much"
Plussat: "Flight crew was courteous Seat was as comfortable as an airline seat can be"
Miinukset: "BULKHEAD seat did not have entertainment. Had to go in search of water"
Plussat: "Snacks and Beverage"
Plussat: "On time."
Miinukset: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Miinukset: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Plussat: "Everything smooth. No hang ups"
Plussat: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Miinukset: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Plussat: "arrived alive"
Miinukset: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Plussat: "No internet on long light!!!!"
Miinukset: "Airline gate attendent gave us the wrong information for the connecting flight and we nearly missed it"