Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
Plussat: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Plussat: "Everything was amazing! Crew was helpful, thoughtful and kind."
Miinukset: "Nothing. It was great. Strongly recommend."
Plussat: "Great seat, cabin crew was fine."
Miinukset: "Too much confusion trying to just find a shower in the lounge"
Plussat: "The crew was super friendly."
Plussat: "Food was good. Good leg room. Smooth flight."
Plussat: "The crew provided excellent service and the food is really great."
Miinukset: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Plussat: "Perfect service, never had a more pleasant and attentive crew"
Miinukset: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Plussat: "Crew very helpful. Seat roomy."
Plussat: "Service was excellent. Premium economy seats well worth the few extra $$."
Plussat: "Very comfortable and nice atmosphere"
Plussat: "The crew was excellent."
Miinukset: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Plussat: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Plussat: "Very respe tful staff."
Miinukset: "Dirty restrooms."
Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Plussat: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Plussat: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Miinukset: "No entertainment. Still a long flight for kids."
Plussat: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Miinukset: "Not applicable"
Plussat: "Professionalism with friendliness of the crew and the service provided."
Miinukset: "No issues with flight and boarding."
Plussat: "Courteous and professional flight attendants"
Miinukset: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Miinukset: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Plussat: "Excellent and original Japanese meals"
Plussat: "Excellent food. Lots of food, drinks. Comfortable plane."
Plussat: "Crew was very pleasant"
Miinukset: "Food was fair, not great."
Plussat: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Miinukset: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Plussat: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Plussat: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Miinukset: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Plussat: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Plussat: "Everything was perfect! Thank you for a great experience!"
Plussat: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Plussat: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Miinukset: "I think it would be good to put more food that is geared to a more international palate."
Plussat: "The flight attendants were very kind and attentive."
Miinukset: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Plussat: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Miinukset: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Plussat: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Miinukset: "No complaints!"
Miinukset: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Plussat: "This flight was just pretty routine."
Miinukset: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Plussat: "Last minute accommodation for Muslim meal was awesome!"
Miinukset: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Plussat: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Miinukset: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Plussat: "Entertainment was excellent"
Miinukset: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Plussat: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Miinukset: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Plussat: "Crew was very pleasant professional and caring."
Miinukset: "Seat bottoms could be more comfortable."
Plussat: "The service, food, entertainment, everything was perfect. Thanks so much"
Plussat: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Plussat: "Attention given to each passenger by flight crew."
Plussat: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Plussat: "A sense of quiet efficiency. On time and courteous."
Plussat: "Again seats space could be better. Crews were very attentive."
Miinukset: "Other passengers reclining their seats could be a nuisance..."
Plussat: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Miinukset: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Miinukset: "Nothing much"
Plussat: "I can say all the crew was amazing"
Miinukset: "They are doing excelent job."
Miinukset: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Plussat: "The crew Were exceptional ."
Miinukset: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Plussat: "Arrived on time."
Miinukset: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Plussat: "Seats with entertainment"
Plussat: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Plussat: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Miinukset: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Plussat: "Got bumped to Business Class"
Miinukset: "I liked everything"
Plussat: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Miinukset: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Plussat: "Food was pretty good. Loved the Weiss ice cream bars"
Miinukset: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Plussat: "The flight attendants were nice, attentive and joyful!"
Miinukset: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Plussat: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Miinukset: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Plussat: "Spacious and clean"
Miinukset: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Plussat: "It’s worth it to pay a bit more for the extra legroom seats."
Miinukset: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Miinukset: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Plussat: "Excellent attention to service and comfort."
Plussat: "Not much"
Miinukset: "Not as good as they were once"
Plussat: "Ontime, airline stewards were excellent and tv entertainment very good"
Plussat: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Plussat: "friendly staff top Service top Inflight"
Miinukset: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Plussat: "friendly staff top Service top Inflight"
Miinukset: "old aircraft, no usb or power point charging. choice of 5 movies"
Plussat: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Miinukset: "It would be great it the seats were leather so that plane would feel more cleaner."
Plussat: "Crew was friendly and whole on ground process was efficient."
Miinukset: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Miinukset: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Plussat: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Plussat: "Staff managed to change seating due to height. Very accommodating."
Miinukset: "Entertainment console dated. Sound very crackly. Video images not sharp."
Plussat: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Plussat: "Service was best in class"
Miinukset: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Miinukset: "Old plane. Old in flight entertainment."
Plussat: "Reasonable price"
Miinukset: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Plussat: "Consistency of service, efficient"
Miinukset: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Miinukset: "Seats are tight and hard"
Plussat: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Miinukset: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Plussat: "The cabin attendants kept us well hydrated."
Miinukset: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Plussat: "Consistently good food."
Miinukset: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Plussat: "Flight on time"
Miinukset: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Plussat: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Miinukset: "Beware of babies on board."
Plussat: "Crew was outstanding"
Miinukset: "No sound on my entertainment system"
Plussat: "Spacious, comfortable seat"
Plussat: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Plussat: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Miinukset: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Never let me on flight bc of Covid requiremrnts
Miinukset: "Didn’t even take off!"
Plussat: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Plussat: "The crew was great."
Miinukset: "Food wasn't that great."
Plussat: "Crew was terrific. Great service. New aircraft are comfortable too."
Miinukset: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Plussat: "Service and entertainment"
Miinukset: "On boarding and on time departure"
Plussat: "Yes very"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "Crew was great. TV Entertainment system was excellent."
Miinukset: "Seats for its along way"
Miinukset: "Excellent service !!!"
Plussat: "Crew was nice, attentive and very helpful"
Miinukset: "More leg room"
Plussat: "The entertainment was excellent, the seats very confortable"
Miinukset: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Plussat: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Miinukset: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Plussat: "seat space with leg room."
Plussat: "The crew was very friendly throughout the 7-hour flight."
Plussat: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Miinukset: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Miinukset: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Plussat: "Great service from all staff ,"
Plussat: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Miinukset: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Plussat: "No proper meal provided"
Miinukset: "PROPER comfort zone not provided at all"
Plussat: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Miinukset: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Plussat: "air hostess very nice polite five star"
Miinukset: "seat alloted"
Plussat: "It was on time."
Miinukset: "The food sucked."
Miinukset: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Plussat: "Good leg room. Food was best airline food I've ever had....... By far"
Miinukset: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Plussat: "FLIGHT ATTENDANTS WERE WONDERFUL"
Miinukset: "CRYING BABY BUT I UNDERSTAND THOUGH"
Plussat: "Generally courteous in-flight staff"
Miinukset: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Plussat: "Qatar is a reliable airline."
Miinukset: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Miinukset: "Chairs a little too small for long flights...."
Miinukset: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "The crew was friendly and very attentive."
Miinukset: "The plan was very hot and made the experience less than desirable."
Plussat: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Miinukset: "The food ,however, was disappointing again."
Plussat: "Food OK"
Miinukset: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Plussat: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Plussat: "Crew attention and care"
Miinukset: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Plussat: "Good food includes veg."
Plussat: "No flight No refund"
Miinukset: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Plussat: "Staff were friendly, food was good, and the plane was nice."
Miinukset: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Plussat: "Everything was good."
Miinukset: "More movies, no wifi, better food"
Plussat: "Quick, easy boarding and nice crew with professionalism."
Miinukset: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Plussat: "Absolutely nothing!!!!!!"
Miinukset: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Plussat: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Plussat: "Movie selection was good."
Miinukset: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Plussat: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Miinukset: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
Miinukset: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
Plussat: "I was unable to board the flight so there is nothing to talk about."
Miinukset: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Miinukset: "Lower the price and keeping up the good work!!"
Plussat: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Miinukset: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Plussat: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Miinukset: "Honestly i think there are not much space for each passenger."
Plussat: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Miinukset: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Plussat: "Crew was very efficient and boarding was easy."
Miinukset: "The flight was late."
Plussat: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Miinukset: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Miinukset: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Miinukset: "flight lates as always"
Plussat: "The crew had their hands full. Very friendly throughout the flight"
Miinukset: "Comfortable legroom and newer movies"
Plussat: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Miinukset: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
Plussat: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
Miinukset: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
Plussat: "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
Plussat: "Air hostesses service"
Miinukset: "Food quality"
Plussat: "crew was courteous and highly helpful. food was good, served hot."
Plussat: "Very professional"
Plussat: "It’s tough to make a 15 hour flight in coach very pleasant, but with the seats and entertainment system in the 777, it was really fine. I recently took a 6 hour flight on Wow airlines in a A320 and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant."
Miinukset: "I wasn’t crazy about the meals on the flight. A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good."
Plussat: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Miinukset: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Plussat: "Good customer service."
Miinukset: "Could have used one more snack and more water although should have maybe asked. Dinner was good though."
Plussat: "The movie selection + the crew was friendly."
Miinukset: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
Plussat: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Miinukset: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Plussat: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Miinukset: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Plussat: "Other than loading and lack of information, the in-flight service was world class."
Miinukset: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Plussat: "I liked the crew, the food, comfort. Everything made my travel experience great"
Plussat: "Food was great. Crew nice"
Miinukset: "All good"
Plussat: "The flight staff was very curteous and helpful, that made a difference with the trip."
Miinukset: "The touch screen technology on the onflight entertainment was pretty bad. The movies played fine with no issue but navigating through the entertainment console was a pain since the touch screen responsiveness was so bad."
Plussat: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
Miinukset: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Plussat: "The flight attendants were professional and attentive."
Plussat: "The crew is nice. You can order snacks in between meals."
Miinukset: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
Miinukset: "There was no entertainment system built into the seat back"
Plussat: "Entertainment choices, wine, charger"
Miinukset: "Food Choice and Alcoholic choices"
Plussat: "Food and attentive staff"
Miinukset: "Got stomach ache after eating the food."
Plussat: "Smooth, delay-free travel from take-off to (smooth) landing on the tarmac! The pilot has some skill to make it like a gliding landing without bumps!"
Miinukset: "Cathay Pacific does not participate in TSA PreCheck."
Plussat: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Miinukset: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Miinukset: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
Plussat: "Friendly staff"
Miinukset: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Plussat: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Miinukset: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Plussat: "Service and courtesy"
Plussat: "Entertainment system"
Miinukset: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."
Plussat: "Love the plane, seats"
Miinukset: "Food has gone down"
Plussat: "I liked the smothered flight and the management of time that the crew implemented"
Miinukset: "The food was almost not edible . I would feel guilty feeding it to my dog"
Plussat: "Customer service"
Miinukset: "The guy in front reclined for the whole 14 hour flight so I didn't have much leg room."
Plussat: "The business class seating is all lay flat and all seats are isle seats."
Miinukset: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Plussat: "Service in wheel chair people"
Plussat: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Miinukset: "I know it's an airplane, but even so, the food was astonishingly bad."
Plussat: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Miinukset: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Plussat: "Slightly wider seats"
Plussat: "Quick boarding and friendly staff"
Miinukset: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Plussat: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Miinukset: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Plussat: "Seat comfort amenities crew"
Miinukset: "No vegan meal options"
Plussat: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Plussat: "Flight crew is great"
Miinukset: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Plussat: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Miinukset: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Plussat: "IFE Snack - bacon quiche Service"
Miinukset: "Stink The usual cramped seating Long wait to deplane"
Miinukset: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Plussat: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Plussat: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Miinukset: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Plussat: "Fantastic Service On time Easy boarding"
Plussat: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Miinukset: "If only I could afford business class :("
Plussat: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Plussat: "It was a good and pleasant flight"
Miinukset: "The food was not good and it was not enough"
Plussat: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Plussat: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Miinukset: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Plussat: "Overall ok."
Miinukset: "Ancient plane in bad need of a refurb."
Miinukset: "cramped seats. a miniscule snack, with no napkin to clean up with"
Plussat: "Known quality and reliable service It was all right."
Miinukset: "Entertainment is bring your own screen if you want to see the programme"
Plussat: "Qantas crew were amazing. Entertainment offered was excellent."
Miinukset: "Not suitable meals for a long flight. E.g. Chili dogs way too messy, garlic bread should not contain garlic! Was charged an additional $35 per seat to get seat assignments 24 hrs before. Then, seats not together & changed again before flight. Why the fee for nothing?"
Plussat: "Helpful service and comfortable seats"
Miinukset: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Plussat: "Staff were friendly."
Miinukset: "The plan was older and the seats were uncomfortable and cramped compared to other long haul flights I've been on. I paid extra to fly with Qantas because it's usually a better experience but this was poor compared to past flights. My tray table was broken and kept falling down. My boyfriend had a lot of technical issues with his TV. Boarding was done poorly as it was a bit of a free for all. And the food was very bad."
Plussat: "Crew was amazingly helpful in all my enquiries"
Miinukset: "All amazing nothing to complain about it"
Plussat: "Short flight . It's ok"
Plussat: "Service and food was pretty good."
Miinukset: "Didn't care for the movie selection. Not much of a variety."
Plussat: "Easy boarding. Good seats. Good entertainment."
Miinukset: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Plussat: "Dinner meal"
Miinukset: "Seat in last row very uncomfortable"
Miinukset: "Did not have any meal for the 2h45m flight"
Miinukset: "Delayed Boarding and they didn't say anything."
Miinukset: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Plussat: "Good meal - pasta"
Miinukset: "Expensive flight"
Plussat: "Need new planes"
Miinukset: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Plussat: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Plussat: "Loved the two cords in the seat behind me and the iPad idea"
Plussat: "- The kindness of the crew members - The food - The entertaining aboard"
Plussat: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Miinukset: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Miinukset: "Because of an equipment problem, we missed our connection. Qantas booked us on an American Airline flight six hours later for the LAX to JFK segment. It was a much smaller plan, no food included, and the seats we paid for were not provided."
Plussat: "Wine and speed of service was excellent. Friendly and approachable crew."
Plussat: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Miinukset: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"
Miinukset: "Quick service"
Plussat: "Great service as always!"
Plussat: "Warm service, provide healthy high fiber choice of food"
Miinukset: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."
Plussat: "great flight and staff very nice and helpful. Arrived early even better"
Plussat: "Entertainment selection was good, that was about it."
Miinukset: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"
Plussat: "Friendliness and punctuality"
Miinukset: "Not enough room. More head reclining"