Delta has always been great
Flight was excellent. Crew was very professional.
The Skywest crew in Cedar City (CDC) did not accept our luggage and said it was too large. They reported us as "No Show," which was completely FALSE. We were not informed of any restrictions beforehand as to luggage size and had no alternative other than return home to switch luggage. There were also road closures to the airport, requiring a detour that took much longer than the drive would normally be. We missed the flight from CDC to SLC; therefore, missed the connection from SLC to SEA. There was no refund nor compensation. Plus, the crew on ground were demanding and rude.
I never took this flight and was never able to cancel it in Kayak’s system! I will never book through Kayak again. The flight was probably fine. Next time I will only book with the airline directly. I would caution anyone else to do the same.
They made us check carry ons despite the entire aircraft overhead space being empty
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
Plussat: "Crew was the best experience, the seating was trash my back was killing me."
Miinukset: "Better seats? Lol"
Plussat: "Pilots and crew were amazing"
Miinukset: "It was perfect"
Miinukset: "There is always just too much talking and announcements on the flights now."
Plussat: "Great social distancing and Delta supplies MULTIPLE sanitizing options!!"
Miinukset: "The mask mandate needs to be voluntary ADA violation"
Miinukset: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Plussat: "Crew was great, food was tasty"
Miinukset: "A little bit more leg room and newer sits"
Plussat: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Miinukset: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Plussat: "The friendliness of the passengers and most of the crew."
Miinukset: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Plussat: "Flight attendant in first class was amazing."
Miinukset: "It was perfect."
Plussat: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Miinukset: "Delta One is a bit jaded on this flight."
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Miinukset: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Miinukset: "Going to Delta today to see if they can help me...we'll see!"
Plussat: "Wheelchair waiting at gate, very easy transit"
Plussat: "The movie selection was good"
Miinukset: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Plussat: "clean plane, crew was very friendly."
Miinukset: "no dessert in meal"
Plussat: "The chargers worked in neither airplane."
Miinukset: "The chargers worked in neither airplane."
Plussat: "Total Experience of Flying on this Airline ."
Miinukset: "No Comment."
Plussat: "The professionalism of staff"
Plussat: "Crew and boarding were great, which I expect from a premium carrier like delta."
Miinukset: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Miinukset: "Flying into blizzards suck, don’t do it"
Plussat: "Loved having phone and computer outlets!"
Miinukset: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Plussat: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Miinukset: "To pay for food and a drink!! Please bring them back!!"
Plussat: "Love the hospitality and the staffs kindness"
Miinukset: "They lost my bag."
Plussat: "Seats and snacks were ok"
Miinukset: "Entertainment wasn't that good. Small screen, headphone input didn't work on my seat."
Plussat: "Flight on time"
Plussat: "Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak"
Miinukset: "Pasta on board is heavy, lighter meal option is preferred"
Miinukset: "Seat, did not get upgraded"
Miinukset: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Miinukset: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Miinukset: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Plussat: "Porsha. The best flight attendant ever. Not"
Miinukset: "Liked everything"
Miinukset: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Nothing People were sick with no masks. I got COVID Food was terrible. Uncomfortable Lufthansa got really bad
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Lufthansa is on strike and this flight was cancelled
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi."
Plussat: "Flight was on time"
Miinukset: "Very rude crew, I asked for water and I was told to get and help myself"
Plussat: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Miinukset: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."
Miinukset: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Plussat: "The crew were really friendly and made sure we were looked after."
Plussat: "Having a seat on the plane after it being delayed over 5 hours,"
Miinukset: "Leaving on time."
Miinukset: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "great over all experiance. Don't let the other negative reviews put you off"
Plussat: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Miinukset: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Miinukset: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Plussat: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Plussat: "Crew was pleasant."
Miinukset: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Plussat: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Plussat: "Boarding was fast. Crew was good. Comfort level was good."
Miinukset: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Plussat: "Not go your a day off"
Miinukset: "Your programmers don't know what they're doing"
Plussat: "Good connection time and easy to get through security"
Miinukset: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Plussat: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Miinukset: "Nothing noted..."
Plussat: "The planes are comfortable, the crew are always nice and polite and have smiles on there faces."
Plussat: "Very good service.."
Plussat: "Sweet crew with a lot of patience."
Miinukset: "The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch."
Miinukset: "food seats were not equipped with personal TV screens"
Plussat: "We left an hour late. Pilot made up most of the time in the air."
Miinukset: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plussat: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Miinukset: "Would have liked better movies. Small point."
Plussat: "The same"
Miinukset: "Nothing to be mentioned everything was good"
Plussat: "The boarding process made it easy to find my seat and get settled in."
Miinukset: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Plussat: "I liked that I wasn't disappointed."
Miinukset: "Bathrooms could be cleaner. A good bathroom deodorant could also help"
Miinukset: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Plussat: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Miinukset: "The seats were very uncomfortable for such a long flight. Simply terrible."
Plussat: "Very family-friendly"
Plussat: "comfortable seats, good entertainment, good attentive service"
Miinukset: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Main issue was the food was not as expected, it was a problem with kids food. Entertainment was also with No update movies, more of them classic or old."
Plussat: "Service was great , flight attendant very courteous"
Miinukset: "Small leg space"
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
The plane caught fire and was evacuated. Massive luggage delay.
Delayed 1 hr due to AA schedulung takeoff during notam closed runway period for mowing. Sat at gate for 1 hr. Many people missed connecting flighta
There was a delay of more than two hours
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
The flight attendants are on their cell phones, no concern for the customers. We had 4 legs and all 4 were late. What ever happened to timeliness.
Having food and entertainment
My first airline trip in 4 years. Normally I’d fly Virgin or Jet Blue, but this was the best fare and schedule for me. I figured I could suck it up for 4 hours. My seat was upgraded without my asking for one and I was very pleased with the entire trip. No issues whatsoever. Arrived early. Awesome crew. There was a time when I would not even consider American Airlines. Now I will definitely do it again. Great flight. CLT to LAX 09.04.21
Miinukset: "No beverages available to even purchase ! Ridiculous!"
Plussat: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Miinukset: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Plussat: "We appreciated being upgraded to first class using my segments."
Miinukset: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Plussat: "First class, good food, quiet and comfortable"
Miinukset: "People traveling with "emotional support animals" should board LAST, not first"
Miinukset: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Plussat: "On time"
Miinukset: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Plussat: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Miinukset: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Plussat: "Direct flight from Sioux Falls to Dallas"
Miinukset: "We turned around due to equipment issues and had to spend the night. While American picked up the tab, instead of staying at one of the hotels on-site, we were shipped via bus to a low-rate hotel roughly 45 minutes away. Did not feel safe that night!!"
Plussat: "On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home"
Plussat: "Pleasant and attentive crew"
Miinukset: "Great ! Next time please confirm seats before boarding"
Plussat: "0ntime quick boarding"
Miinukset: "cost to check baggage"
Plussat: "The fight was fantastic."
Miinukset: "Baggage claim took an hour"
Plussat: "Crew was nice."
Miinukset: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Plussat: "USB port at seat. Smooth ride and landing. Complimentary wine."
Miinukset: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Miinukset: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Plussat: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Plussat: "With my frequent flier status, I get some perks on American, but by using the Boeing 777 instead of the Airbus BA uses, we had comfortable coach seats, easy boarding and good entertainment."
Miinukset: "Food is still just okay, but after all, it's coach."
Plussat: "Entertainment options"
Miinukset: "Subpar , cramped flight the entertainment was the highlight"
Plussat: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Miinukset: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Plussat: "Nice people to fly with"
Plussat: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Miinukset: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
Plussat: "Crew was great. All flights and connections on time and easy."
Miinukset: "Food - better to stick with basics in coach. Entertainment - too conservative boring."
Plussat: "There was surprisingly a great amount of legroom"
Miinukset: "First plane's engine caught on fire."
Plussat: "Quickness of flight once up in the air"
Miinukset: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Plussat: "The new clean plane. The pilot and crew were great."
Miinukset: "Flight cancelled American Airlines aircraft old 30+ years No AC No entertainment"
Miinukset: "Lax arrival delayed"
Miinukset: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"
Plussat: "Take off was on time, and landed early."
Miinukset: "The woman boarding us asked me to combine my small items into one - and that was not the issue, it was her demeaning tone, and that there were several other passengers she had already let on with more than two consolidated items. Seats were very tight"
Plussat: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Miinukset: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Plussat: "Slept very well in business. Great crew!"
Miinukset: "Self check-in staff at Seattle was not that helpful."
Miinukset: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Plussat: "Comfort and quick boarding"
Miinukset: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Plussat: "The wifi service and very enthusiastic flight attendant!"
Miinukset: "The food was bad"
Plussat: "The service was excellent, and we arrived ahead of schedule."
Plussat: "The crew was very nice and warm"
Miinukset: "The entertainment was poor and not visible from everywhere (understandable from an old plane)"
Plussat: "Brittish Airways is so professional, treats everyone as if they were in first class, served great food, and loved the open bar the whole flight!"