Etsi halvat lennot reitille Oregon $[7232-Helsinkiin

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Miinukset: "Nothing"

Plussat: "The crew"
Miinukset: "The seat space and food"

Miinukset: "This is the last time I perches a flight ticket from you."

Plussat: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Miinukset: "Great"

Plussat: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Miinukset: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Same crew. Really nice flight smooth and professional"

Plussat: "Nothing"
Miinukset: "Totally chaos and personal unprofessional and with very poor behavior."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Everything was fine except for the comfort."
Miinukset: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."

Plussat: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Miinukset: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."

Plussat: "The crew was very friendly."
Miinukset: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"

Plussat: "Seats were comfortable in Economy section. Crew provided drinks regularly and dinner and snack were adequate. We received special assistance from staff at the airport and that was really appreciated."
Miinukset: "All airlines seem to serve pasta or chicken options. It would be nice to have other selections."

Plussat: "food was great. Flight staff was attentive, Flight was on time, and plane was clean. Awesome experience."

Plussat: "Water and juice served all the time"

Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."

Plussat: "Asked for an extra pillow - handed that straight away. Excellent food - loved every meal, both portion and quality. Boarding process was smooth too. Pilots are always great."
Miinukset: "Would have been nice to get upgraded to premium economy since they had seats available."

Miinukset: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Plussat: "Many bathrooms, crew constantly came around offering juice and water."

Plussat: "Everything went well."
Miinukset: "Nothing."

Plussat: "Great crew good seat room"
Miinukset: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"

Plussat: "I like the way there crew treat with friendly smile"
Miinukset: "The long wait lay off"

Miinukset: "The ticketing when purchasing a ticket from NEW YORK is very unclear and even though we wanted a JFK ticket, the NEW YORK search showed a ticket for NEWARK NJ so my step dad ended up going to the JFK airport - An elderly man who has trouble with English and no one was willing to help him to rebook his ticket. Not only that - the Lufthansa people VOIDED his entire ticket including the second leg because the agency wasn't picking up for a rebooking so the entire ticket cost was lost - $1200 - GONE! We couldn't even get him a one way ticket so he could use the return part of the one he bought. This is an absolute customer service disaster. This man lost all his money, he saves up all year to go see his family. That's an ugly way to take advantage of people."

Miinukset: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"

Plussat: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"

Miinukset: "No entertainment during the whole flight at all."

Miinukset: "I didn't got the seats i asked for in the check in."

Plussat: "The crew was great and loved the pre boarding with my children."
Miinukset: "That had to be the most uncomfortable flight to France I have been in. There was no leg room at all."

Plussat: "Clean, friendly environment, friendly staff."
Miinukset: "Little space. No wifi. The food was from a Russian vendor, which is good, except the bread rolls where puffy and from the freezer. I don't think it was butter, more like margarine."

Plussat: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Miinukset: "Wish economy seats had power outlets to charge phones and tablets."

Miinukset: "No entertainment system at all - no movies, no music and no WIFI"

Miinukset: "To be waitlisted till gate openes"

Plussat: "there was no entertainment - but it was a very short flight. Food was ok, service was great"

Plussat: "The pilots were very good as always"
Miinukset: "1 there was a baby screaming for about 5 hours next to me and the crew didn't do anything to help calm him down. I couldn't sleep or watch tv, neither my neighbors. Food: they served food without any drinks. I had to wait starting eating for another 10 min when they served water. Entertainment: there is no Russian language as an option."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Crew / entertainment / wi-fi access / comfort all exceeded my expectations!!!"

Miinukset: "It was hit on the plane and no way to regulate airflow"

Plussat: "Love being able to watch whatever I want on the entertainment screen. The crew was very considerate and helpful to passengers. This plane had the restrooms downstairs which really reduced congestion."
Miinukset: "The "dinner" meal was really not good. The lunch meal was OK. I remember much better food being served several years ago when I last flew Lufthansa."

Plussat: "Everyone is very very nice!"

Plussat: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Miinukset: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."

Plussat: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"

Miinukset: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."

Miinukset: "crowded plane unfrindly staff no choice of meals long wait on board"

Plussat: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Miinukset: "Poor attitude and service in US from United flight attendants."

Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Plussat: "The crew."
Miinukset: "The time between flights."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Plussat: "very nice crew"
Miinukset: "my baggage was lost"

Miinukset: "I congratulate the KLM crew!"

Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"

Miinukset: "Flight got delayed 30 minutes"

Plussat: "Slow service."
Miinukset: "Better communication!"

Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "Just the cabin crew being nice"
Miinukset: "Punctuality KLM is always late"

Plussat: "yes"
Miinukset: "not really"

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Miinukset: "Not enough leg room"

Plussat: "Light snack and complementary wine"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Miinukset: "Nothing special"

Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Plussat: "The entertainment options were good."

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Plussat: "On time"

Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Plussat: "quick and relaxed"

Plussat: "The sandwiches were simple yet just the right touch, on all four flights."

Miinukset: "suitcase didn't turn up, although connection was quite tight"

Plussat: "Great food"
Miinukset: "Sears we're toooo small"

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Same as above"

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plussat: "They flew full speed to catch up with the delays."
Miinukset: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Plussat: "In general, it was ok"
Miinukset: "Yet again it was flight delay from KLM side."

Plussat: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Miinukset: "Only 1 drinks round on a 3h flight."

Miinukset: "Helpful flight attendant, kind check in attendant"

Plussat: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Miinukset: "Newer movies"

Miinukset: "at least offered free water."

Plussat: "Safe polite crew"
Miinukset: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Miinukset: "We paid for meals that were NOT delivered"

Plussat: "The movie section and food were very good"
Miinukset: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."

Plussat: "For a middle seat, it wasn’t bad"
Miinukset: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."

Plussat: "Didn't seem to take long. Crew was friendly. Landing was great."
Miinukset: "I assumed we got a meal, but perhaps I'm mistaken there."

Plussat: "No problems. I was satisfied"

Plussat: "The stand was really kind."

Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Plussat: "Most everything"
Miinukset: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."

Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."

Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Miinukset: "Legroom."

Miinukset: "I didn't like having to buy alcohol or anything extra on an international flight."

Miinukset: "No food or even water"

Miinukset: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."

Plussat: "Efficient processing of passengers onto aircraft."

Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("

Plussat: "The food and service were great!"

Miinukset: "Not enough characters to express my disappointment."

Plussat: "Crew were pleasant."
Miinukset: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."

Plussat: "Transfer desk was remote but once found, staff was very good"
Miinukset: "Haven't made it yet due to late flight/missed connection"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Flight attendants were courteous and professional."
Miinukset: "Only offered coffee and tea during meals."

Miinukset: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"

Plussat: "Quick friendly service."
Miinukset: "Ran 15 minutes late"

Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Plussat: "Friendly crew, overall excellent flight, excellent food"

Plussat: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Miinukset: "Faster arrival"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Plussat: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Plussat: "The service was terrific and the flight was quick and easy."
Miinukset: "Geneva airport was a zoo! Oslo was very nice."

Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Fine, uneventful flight."
Miinukset: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "Introduce meals even to economy class"

Plussat: "as advertised - premium economy"
Miinukset: "no complaint or concern"

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The flight was not sold out so middle seat was vacant-"
Miinukset: "The customs agent was slower than slow.. This is no exaggeration -/everyone on our flight, the following flight, and a few of the flight after that went throug the other line before we did. We do not know if she is training , being rediculously conscientious, being too social or a power/control thing. We had plenty of time, I feel sorry for people who had tight connections. LOTS of people switched lines but we didn't know it would continue to be rediculous. There are stairs to climb from the gate which will be a problem for people with any physical issues ( bad knees). The plane took off late and this time we were nervous with a tight connection in Stockholm Location of Gate display is slower than most airports and we were told It changes at the last minute. We will avoid the Oslo airport in the future."

Miinukset: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Miinukset: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."

Plussat: "Crew was good. I didn’t eat anything"
Miinukset: "Seats were very cramped"

Plussat: "Great crew, everything was pretty much on time. Probably the best and fastest flight we've been on to Europe."
Miinukset: "The airline doesn't provide food and there wasn't time on the layover to get any. We were prepared, but others might not be."

Plussat: "Plenty of room, good entertainment"
Miinukset: "Some kind of complementary dinner, madness there’s no food on a long haul"

Plussat: "They cancelled our flight the day before our flight"
Miinukset: "Not having our flight cancelled the day before"

Plussat: "Really friendly flight crew, great talking with our kids."

Miinukset: "Short flight limited beverage choice, but pleasant underbooked flight."

Miinukset: "Seat comfort"

Plussat: "Straightforward and friendly crew."
Miinukset: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"

Plussat: "Fantastic free entertainment options"
Miinukset: "Seats & leg room could be more spacious for such a long flight"

Miinukset: "First time flying transcontinental without a meal service. Purchased a “pizza” that looked nothing like the picture. One drink service over the course of 7 hours. Brutal."

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "We were in an exit row....great legroom."
Miinukset: "Every food item cost extra. On a 7.5 hour flight I expected some food service. Overhead bins were cramped."

Plussat: "On time. Luggage arrived to destination."

Plussat: "Entertainment. Greeted with water bottles during boarding."
Miinukset: "Rude flight attendants. Beverage service came once over an 8 hour flight and the only food options you had to pay for. Not even a snack for that long of a flight."

Plussat: "On time"
Miinukset: "In flight service was not exist They charge high fee for the checked in luggage."

Miinukset: "I’m 5’4” and didn’t have any leg room & my small carryon didn’t fit under the seat. It was also way too warm. A free snack would be nice for the people who are on a tight budget."

Plussat: "The flight was relatively uncrowded and the selection of movies/shows/music was excellent."
Miinukset: "Far too many additional costs. This is the only overseas flight I've been on tbat did not serve a meal with the flight without paying an additional fee."

Plussat: "Staff were very pleasant. Happy there is now a direct flight from PDX to KEF"

Plussat: "Efficient travel from PDX to CDG European Union passport check/entry was well staffed and competent Pricing was competitive"

Plussat: "Nothing"
Miinukset: "No one at ticket counter in Portland OR; it was closed. I was late - my fault, but there was no one there to help, answer questions or be of service. The on-line information was inadequate re airport arrival time. I used a third party carrier which I will not do again."

Plussat: "The entertainment options on board of this plane are great. Kids are welcomed with a bag with toys and crayons."
Miinukset: "The crew is not particularly caring. They are nice but we travelled with a toddler and the seat rests in between seats don’t lift. Try to let a toddler sleep on a single seat... They offered no help. The plane was too hot when we were boarding. Their commercials for Iceland are relentless."

Plussat: "Good price, staff was friendly and accomodating. Free in flight Wi-Fi and entertainment."
Miinukset: "There was no food provided for the length of flight."

Plussat: "Moved to emergency row, lots of room"
Miinukset: "Very dry in the plane, hard on my sinuses"

Plussat: "The seat was comfortable and there was enough space and It was clean. I enjoyed the short films about activities in Iceland"
Miinukset: "The food offerings were cold, dried out and expensive. I had brought me own so it was ok for me. 2 beverages services on a 7.5 hour flight seemed not enough"

Plussat: "Nothing"
Miinukset: "We boarded the plane and sat on the tarmac for 1.5 hours before having to disembark due to a mechanical failure. We were told by the Iceland Air supervisor inside the terminal that no one would miss their connecting flights. Not true. We were also told that if anyone did miss a connecting flight, everything would be taken care of and ready to go once we reached Iceland Not true. The crew didn't hand blankets out to everyone who needed one. A single beverage was offered for an almost 8 hour flight. No snacks or meals. The attendants were the least friendly and helpful of any I've experienced. They didn't make sure bags were stowed. They didn't check to make sure seat belts were on. I don't even know why the airline bothered with attendants. They did nothing."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "Entertainment system Restrooms"
Miinukset: "Paying extra for food and beer"

Plussat: "Friendly crew, punctual and organized boarding, ontime departure and arrival. Quick luggage."
Miinukset: "First class seats don’t adequately recline to make sleep more comfortable."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Service was great, plenty leg room, restrooms were kept clean for the entire flight."

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Miinukset: "No leg room"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "Great crew and entertainment."
Miinukset: "Flying across the ocean and not even peanuts given as complimentary. :/"

Plussat: "On time"
Miinukset: "My luggage got ripped/torn. The Glasgow ground staff was not helpful. Left with a torn luggage bag."

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "Cost was good."
Miinukset: "Not enough water served. Minimum serve."

Plussat: "Upgrading to Comfort Plus provided a more comfortable seating for the long flight. Service crew was good. Plane was clean."
Miinukset: "Movie selection was mediocre. Food selection was okay, but could have been better."

Plussat: "Leg room was better than most airlines (which is a big for me as I am nearly 6'3" or 191.5 cm). The service was generally friendly and good."
Miinukset: "There aren't anymore customary meals - you must pay for literally everything on the flight (except water). Moreover, the prices of everything are generally what you would expect - high. Though I cannot complain too much as the overall price of the flight was generally very good."

Miinukset: "First time for an international flight where we weren't given food. Not even a snack. That's a bit ridiculous to me. Everything else was okay."

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "Even though the flight was so inexpensive, nothing was skimped on. Though there were no complimentary food options, all entertainment was free!!"

Plussat: "Amazing crew. Departed and arrived on time."

Plussat: "Crew"
Miinukset: "Decaf tea"

Plussat: "Being relatively on-time was nice for a change."
Miinukset: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Crew seemed friendly and considerate"
Miinukset: "Flight from SLT was delayed by weather, so our flight left almost one hour late."

Plussat: "The crew did a great job."
Miinukset: "Seating is very uncomfortable."

Miinukset: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."

Plussat: "amazing seat and awesome crew couldn't ask for more"

Plussat: "Arrived early with great service which is most important when flying."
Miinukset: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."

Plussat: "The seat was cormfortable and the entertainment was dope!"
Miinukset: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Miinukset: "Bigger seat"

Plussat: "The most cramped seats ever"

Plussat: "The free movie"

Plussat: "WiFi"
Miinukset: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."

Plussat: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Miinukset: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."

Miinukset: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."

Plussat: "Everything was ok."
Miinukset: "very little service"

Plussat: "Crew is very nice, we were on time and baggage didn't get lost for once."
Miinukset: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."

Plussat: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Miinukset: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"

Miinukset: "Seats are really uncomfortable. My lower back hurt by arrival time."

Plussat: "Quick boarding"
Miinukset: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."

Plussat: "N/a"
Miinukset: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."

Plussat: "A nice uneventful trip"

Plussat: "TSA PRE√ went fast and easy."
Miinukset: "Seats are miserable to try to sleep on an overnighter."

Miinukset: "Seats smaller than before."

Plussat: "Flight was one time. Flight crew was also polite and attentive."
Miinukset: "Plane was more cramped than the flight to Portland, even though both planes were 737's."

Plussat: "Crew was nice."
Miinukset: "Ran out of sandwiches on PDX to CLT leg. ☹️"

Plussat: "Entertainment Captain Food"

Plussat: "Nice clean plane prompt w drinks and food great attendants"
Miinukset: "Nothing. All was excellent"

Plussat: "Entertainment and meals"
Miinukset: "Crew could of been friendlier"

Plussat: "Very efficient crew. Pleasant enough"
Miinukset: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"

Miinukset: "Holding pattern over Dallas for 45 minutes."

Plussat: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."

Plussat: "Ticket agents at all airports were helpful and very considerate."
Miinukset: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."

Plussat: "Nothing"
Miinukset: "Every single bit. Was horrible and the crew was just aweful."

Plussat: "Friendly staff ice landong"
Miinukset: "No leg room & I am only 5'6' & slim."

Plussat: "Snacks"
Miinukset: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."

Plussat: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Miinukset: "Nothing."

Plussat: "."

Plussat: "Timeliness"
Miinukset: "Nothing"

Plussat: "Entertainment and great beverage options"

Plussat: "Comfort, convienience. Great service. Will fly again."

Plussat: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"

Plussat: "Comfortable seats"
Miinukset: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"

Plussat: "The flight attendants were super nice. The flight went smoothly."
Miinukset: "Let's get some tvs on the backs of the seats!"

Plussat: "Pretty comfortable"

Plussat: "I like that they had a TV show showing at no extra cost"
Miinukset: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."

Plussat: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Miinukset: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."

Plussat: "Nothing"
Miinukset: "Ticket agent would not let me pay for up grade was first flight for me to fly with my wife she sat in first class while I was at the back of the plane!! And there was a seat available for me in first class he just wouldn't let me have it I would not recommend American to any one"

Miinukset: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."