Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
Easier website to navigate
This flight never happened, but Kayak would never know that because they refused to help me. If you're reading this, stop using Kayak and go directly to Google and search for flights. Then if possible, book direct through the airline. Save yourself the time, money, and pain and avoid Kayak.
Only one thing I didn't like it because my baggage stock on Germany
The airport and Luftanza were understaffed. It was slow going.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Couldn't change passenger, had to ignore this flight and lost 500€. Never Kayak again!
Not enough connection time
Short flight with some turbulence. No food or drink offered anymore on this short leg (they USED to give water or soda). Worst part was waiting 45 minutes after landing at DRO for the gate to open so we could get out (apparently, it took special forces to move the other plane--which wouldn't start). THankfully, they left the air on, so we didn't get hot. Good chat with my seat mate.
The crew was very nice, 👍 We had it one food option.
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
Plussat: "Everything went well and pleasant."
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Plussat: "Crew was very good. Food was OK."
Miinukset: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Plussat: "Amazing service and food"
Miinukset: "They charged me $60 for checking one bag in for this international flight"
Plussat: "Entertainment was good"
Miinukset: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Miinukset: "Not much legroom and no tv’s on a 10-hour flight"
Plussat: "The crew should treat better passengers but overall is been good"
Miinukset: "Overall is been good"
Plussat: "Thanks for the good care."
Miinukset: "Beta information for the flight"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Never made the flight because my first flight was delayed."
Plussat: "Loved it!"
Miinukset: "Liked it all"
Miinukset: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."
Plussat: "All. The customers was good and nice"
Miinukset: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Plussat: "Friendly cabin crew."
Plussat: "Everything except boarding"
Miinukset: "Boarding process was incredibly disorganized"
Miinukset: "Very crowded."
Plussat: "Food service everything"
Miinukset: "Everything was just perfect"
Plussat: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Miinukset: "Lost a whole day and a half of vacation!"
Miinukset: "The boarding process was not good."
Plussat: "Good flight attendants"
Miinukset: "Delayed a bit"
Miinukset: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Plussat: "Friendly crew, smooth flight, always offering water."
Miinukset: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Plussat: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Miinukset: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."
Plussat: "The food and the crew were great! We were more than 450 people on that flight."
Miinukset: "My tv screen froze 3 hours into the flight so I could not watch anything. Space is so tight for such a long flight. The aircraft was a brand new Airbus and next to me there was a rip on the wall cover. I could see what is underneath...i had a slight fear that it could get bigger..I understand that the fuselage expands in the air."
Plussat: "Good food and movies"
Miinukset: "seat had problems mechanically"
Miinukset: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Plussat: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Miinukset: "I wish we had more leg room. It was so crowded and I could barely move!"
Plussat: "Crew was very attentive and informative."
Miinukset: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Plussat: "flight was on time and the crew was wonderful"
Miinukset: "Plane was"
Plussat: "Ground crew very helpful to get connecting flight on time"
Miinukset: "Run to get in on a plane"
Plussat: "everything from the boarding and check-in process to in flight comfort."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Plussat: "The crew was astounding"
Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "Thé qualité officielle the images"
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Plussat: "Great crews, excellent customer service"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Plussat: "Crew was very friendly. Food was excellent"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Miinukset: "Boarding at CDG was awfully slow"
Miinukset: "My entertainment device did not work the entire flight."
Plussat: "Good selection of movies"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Miinukset: "Waited a while before take off."
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "Flight was smooth"
Miinukset: "The flight was late, real late."
Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Miinukset: "Food was not good."
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Plussat: "Friendly crew, clear information about the delay"
Miinukset: "Chaotic boarding process at CDG and my seat was broken"
Plussat: "Boarding was efficient, the flight was on schedule, crew was nice."
Miinukset: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."