Etsi halvat lennot reitille Hannoverista $[7232-Helsinkiin

Miinukset: "no red wine - what is written in the menu in business class was missing the main course meal"

Plussat: "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
Miinukset: "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"

Plussat: "All."
Miinukset: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Plussat: "Great options to watch on tv."
Miinukset: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."

Plussat: "Good food and service."
Miinukset: "I am not tall but still had no legroom. Plane configured with too many rows."

Plussat: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Miinukset: "Gate experience at IST was sub par"

Miinukset: "Transfer from one plane to the gate"

Plussat: "The flight was excellent. Thank you."

Miinukset: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Miinukset: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"

Plussat: "patience n attitude of crews"

Plussat: "Food and entertainment were good."
Miinukset: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."

Plussat: "Great flight"
Miinukset: "Na"

Plussat: "Polite crew, comfortable enough"
Miinukset: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."

Miinukset: "They didn't have my special meal"

Plussat: "The crew - very helpful and friendly"
Miinukset: "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"

Plussat: "Nothing"
Miinukset: "Comfort, service, food"

Plussat: "Food was cold"
Miinukset: "When i ask for help no one came"

Plussat: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Miinukset: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."

Plussat: "Friendly crew"
Miinukset: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Plussat: "Food was good"
Miinukset: "Hour and a half delay"

Plussat: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"

Miinukset: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Miinukset: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."

Plussat: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."

Plussat: "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
Miinukset: "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"

Miinukset: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Plussat: "The flight attendants were helpful and nice."
Miinukset: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."

Plussat: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Miinukset: "Too tide in front of the chairs"

Miinukset: "On of stewardess was very rude ."

Plussat: "The flight staff was very friendly, even to difficult passengers."

Plussat: "Everything"

Miinukset: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."

Plussat: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"

Plussat: "I liked the dates and time, the food and it was over all a good flight"
Miinukset: "Nothing"

Plussat: "The food used to be way better than now"

Plussat: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"

Plussat: "On board entertainment."
Miinukset: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."

Plussat: "Comfy plane overall, good and entertainment was good!"

Plussat: "Checkin agent was very friendly and helpful."
Miinukset: "The food options were exhausted by the time service reached my seat; so had to eat whatever is available, which is still good."

Plussat: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."

Plussat: "Good old style service"
Miinukset: "Leg room is very tight"

Plussat: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"

Plussat: "Food and crew were excellent, but one of the seats we were in had a fuzzy connection for the audio of the entertainment system."
Miinukset: "One of the seats we were in had a fuzzy connection for the audio of the entertainment system. There was a 2+ hr delay in an area with no food or restrooms, and the airline did not give any details or statuses, just kept delaying 30 minutes at a time."

Plussat: "The crew and food were excellent! Movie choices were plentiful!"
Miinukset: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."

Plussat: "The staff was always prompt when you needed help and the food was always served in a timely manner, as was any beverages. The staff was friendly and the seats, though small were also comfortable. The best part of the flight was the in unit entertainment with a great movie selection."

Plussat: "Love turkish airlines i was so suprised by the qaulity of the food and drinks. Even the free 5 star hotel for the 14 hour layover was amazing."
Miinukset: "The plane had no charging port for phones."

Plussat: "Kind. Generous. Competent. Thank you."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Miinukset: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."

Miinukset: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"

Plussat: "I liked that we got served a lot of snacks and food :)"
Miinukset: "Nothing honestly! Smooth flight :)"

Miinukset: "No complaints. Good vegan food."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"

Miinukset: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Plenty of food"

Plussat: "Smooth flight. Friendly crew."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "I was put on stand by because the flight was overbooked even though my reservations were confirmed by you, why?"

Plussat: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Miinukset: "No complaints at all."

Plussat: "airplane comfortable"
Miinukset: "luggages were split and still lost can not find at the mean time"

Plussat: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Miinukset: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."

Plussat: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."

Plussat: "Staff were very friendly."

Miinukset: "Got to pick a seat when signing in"

Plussat: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Miinukset: "How long it takes you to get to Germany! But they have no control over that."

Plussat: "Excellent overall."

Plussat: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Miinukset: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."

Miinukset: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."

Plussat: "The atmosphere they create is very comfortable"
Miinukset: "I don’t now"

Plussat: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Miinukset: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."

Miinukset: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"

Plussat: "Great customer service!"
Miinukset: "Sometimes temperature is too warm."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good service."

Plussat: "The food and drinks was very good."
Miinukset: "The flight was late."

Plussat: "Service was friendly and attentive"
Miinukset: "To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!"

Plussat: "Nothing"
Miinukset: "Nothing"

Plussat: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Miinukset: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."

Plussat: "all the flights were on time, the service was wonderfull"

Plussat: "The flight was not fully booked."
Miinukset: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."

Plussat: "I liked how smoothly the boarding process was at O'Hare."
Miinukset: "I didn't like that with a window seat, my area for my feet was diminished by some metal box. Also the entertainment options were severely lacking for adults. Only thing to watch in English were highlights. I had to turn to Children's entertainment. Plus, my screen froze at one point after being hard to function. The flight overall was very uncomfortable."

Plussat: "Everything else"
Miinukset: "Boarding was even more chaotic. No clear signs for premium economy."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Everything but..."
Miinukset: "Took over an hour to get my bags at SFO after a 12 hour flight...."

Plussat: "Lufthansa rocks!"

Plussat: "Very polite and helpful staff"
Miinukset: "Food could be better"

Plussat: "Crew attitude - so much better than on the indifferent and even hostile US carriers"

Miinukset: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"

Plussat: "Nice crew"
Miinukset: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"

Miinukset: "Terrible delay and plane was ridiculously old. Delay as they had to replace a part. It had duck tape in the bathroom holding the shelves"

Miinukset: "No boarding advantages as a star alliance silver member."

Plussat: "Easy flight nice bottle of reisling"
Miinukset: "No on flight entertainment"

Miinukset: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"

Plussat: "Just in time take of and landing, staff friendliness"
Miinukset: "Snack"

Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."

Plussat: "The cleanest of the airport and the airplane"
Miinukset: "The 15 hours layover"

Plussat: "Why the 3 hours delay?"
Miinukset: "Be on time"

Miinukset: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"

Plussat: "The flight attendants were quite personable and engaged."

Miinukset: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"

Plussat: "crew was great ,seats was better than good"
Miinukset: "nothing"

Plussat: "Staff and the service"
Miinukset: "Dinner was so bad"

Plussat: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Miinukset: "Poor selection of films on the entertainment system."

Plussat: "We could walk around as needed. No restrictions. Free wine with meals!"
Miinukset: "Staff not friendly or offering of assistance."

Plussat: "Everything:)"

Plussat: "Flight on time, and luggage was at destination. Crew OK"
Miinukset: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."

Plussat: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Miinukset: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Plussat: "I get Airpoints with the flight, crew were lovely."
Miinukset: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Plussat: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"

Plussat: "Everything Fromt the crew and service. To checking in and deplaning was awesome"

Plussat: "nothing."
Miinukset: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Plussat: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."

Plussat: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Miinukset: "Poor announcements."

Plussat: "I like everithing was great . Thank you ."

Plussat: "no complaints"

Miinukset: "Missed my flight!!!!!"

Plussat: "Everything was excellent"

Plussat: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Miinukset: "Reschedulle of my journey to next day, everything tat followed"

Plussat: "On time departure, friendly staff"
Miinukset: "GET AN AGREEMENT WITH GLOBAL ENTRY"

Miinukset: "flt was delayed 2 hours due to "employee meeting""

Miinukset: "Not having an opportunity to serve water because it was time to prepare for landing"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Miinukset: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."

Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Miinukset: "The flight was delayed but due to efforts of the pilot we were on time!"

Miinukset: "Long transit more than 12H without free accommodation nor meals"

Miinukset: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"

Miinukset: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."

Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."

Miinukset: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."

Plussat: "The venue was overall ok"

Plussat: "Leg room, kind staff in the airplane"
Miinukset: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Plussat: "Nice staff. efficient."

Plussat: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Plussat: "Great grew, great flight. Thank you!"

Plussat: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"

Miinukset: "Flight was delayed 2 hours after boarding"

Plussat: "Good movie selection on flight"
Miinukset: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Plussat: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Miinukset: "Entertainment on board was useful"

Miinukset: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Plussat: "Quick boarding and exit off the plane"
Miinukset: "No little foot rest , no blanket in the winter"

Plussat: "Staff are pleasant and competent."

Plussat: "Easy online check-in and boarding pass access also linked to wallet."
Miinukset: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."

Miinukset: "Still don’t have my luggage yet"

Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."

Plussat: "Slow service."
Miinukset: "Better communication!"

Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"

Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "Doesn't"

Plussat: "The crew"
Miinukset: "Seat comfort"

Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"

Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Miinukset: "You are almost always late!"

Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Miinukset: "Nothing"

Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Plussat: "Flight was on time and quick and comfortable"

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plussat: "The sandwiches were simple yet just the right touch, on all four flights."

Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Miinukset: "magazines very dog eared and some badly torn"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "Price"
Miinukset: "Klm flight has very congested seating Getting information about eticket was pain"

Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Plussat: "Same as above"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "No wifi"

Plussat: "Nothing."
Miinukset: "Checked bags left behind, no food, no drink."

Plussat: "Yea"
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Plussat: "No problems. I was satisfied"

Plussat: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Miinukset: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Miinukset: "Small seats. food was horrible."

Plussat: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Miinukset: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"

Miinukset: "No food or even water"

Plussat: "Timely & helpful"
Miinukset: "Nothing"

Miinukset: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Miinukset: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Plussat: "Food was good and so was the entertainment on board"
Miinukset: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"

Plussat: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Miinukset: "No major complaints on this flight."

Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"

Plussat: "It was a normal flight, only a few hours long. The crew was very nice."
Miinukset: "Once again, just some leg, and arm space issues but that's to be expected."

Plussat: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"

Miinukset: "No food, no entertainment"

Plussat: "Fast on fast off"
Miinukset: "We got moved twice and then to a middle seat. Why have checking at all?"

Plussat: "Seat room good. Food very good. Flight attendants excellent."
Miinukset: "Nothing comes to mind at this time."

Plussat: "A female pilot! Nice crew. Clean bathroom."
Miinukset: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Ok friendly"

Plussat: "I liked the flight staff were friendly and helpful."
Miinukset: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."

Plussat: "Late delay and no service from flight staff"

Plussat: "Food, crew, entertainment"
Miinukset: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Plussat: "I got to my destination all in one piece which is what really matters most."
Miinukset: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Friendly and helpful staff."
Miinukset: "Narrow seats."

Plussat: "Flight attendant was friendly, tea or coffee offer."
Miinukset: "How much really does it cost to offer a juice when the people are travelling at 7 am?"

Miinukset: "No priority check boarding for business class in Compenhagen"

Miinukset: "Small and tight seats."

Plussat: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."

Plussat: "A perfect service"
Miinukset: "Nothing"

Plussat: "Introduce meals even to economy class"

Plussat: "Slept great."
Miinukset: "Woke up."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The plane was new, great seats and staff"
Miinukset: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"

Plussat: "Staff was friendly"
Miinukset: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."

Plussat: "Was upgraded to business class"

Plussat: "Fantastic crew"
Miinukset: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"

Plussat: "Uneventful flight. Adequate legroom. On time flight schedule"
Miinukset: "No complaints"

Plussat: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Miinukset: "Old airplanes, you have to pay for alcohol...."

Plussat: "I was informed by email the evening before my return flight back to London that the flight had been cancelled. I tried calling multiple SAS offices overnight, and finally reached someone the morning of my flight and was rebooked to a different flight, via Berlin. When I got to the airport the booking hadn't been updated, so I had to go through the entire process again with customer service. Because of the flight cancellation and the difficulties rebooking, I was not able to book my luggage so I was charged a penalty fee at the airport when I was finally checked in for the flight via Berlin, and paid much more for my bag than I should have."

Plussat: "Flight on time. Meals and service were better than expected. Long international flight was smooth."

Miinukset: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"