on time for the most part (one small delay) smooth process through bag checking to bag claiming.
Don’t travel first class very much but this met every expectation.
Too crowded. Stale almonds. Boarding very slow. Crew was friendly and helpful. Flight was smooth and uneventful.
Great flight. Easy peasy. Safe. And nice crew. Thank you!
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Yes crew was great"
Miinukset: "More leg space"
Plussat: "The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen"
Miinukset: "Video feed from the nose and underbelly of the plane in flight as an option on the screen"
Plussat: "The flight was on time and they did give free snacks! Nice change!"
Plussat: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Miinukset: "The seat was so crammy and disgustingly uncomfortable"
Plussat: "Quick board, quick flight and everything went smoothly."
Miinukset: "Someone to rub my feet, but that’s wishful thinking."
Plussat: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Miinukset: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Miinukset: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Miinukset: "Flight was delayed several times and they lost my suitcase"
Plussat: "Nice new seats"
Miinukset: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Plussat: "great flight attendant"
Miinukset: "Crazy rough, fast landing but not boring!!!"
Plussat: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Miinukset: "Trash in seat pocket"
Plussat: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Miinukset: "Not enough pens"
Plussat: "I wish they serve real food instead of snacks for 4hours flight and I wish luggage check in will be included since it’s international flight."
Plussat: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Plussat: "fast flight"
Miinukset: "Wi-fi sucks"
Plussat: "The cree"
Miinukset: "The stupid boarding pricesd"
Plussat: "Flight was on time, flight attendants were very nice and professional."
Plussat: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Miinukset: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Plussat: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Miinukset: "Small seats. Dirty air."
Plussat: "Great customer service"
Miinukset: "Delayed so I was not home until middle of the night."
Plussat: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Miinukset: "Almost everything besides the staff on the plane"
Plussat: "Stewardesses were sympathetic but could do nothing."
Miinukset: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Plussat: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Plussat: "We didn’t order food and there was no in flight tv/entertainment"
Plussat: "Flight was on time. And faster. I really enjoyed it."
Plussat: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Plussat: "Plane arrived early"
Miinukset: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Plussat: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Miinukset: "Super delayed. Sat on runway for 2.5 hours"
Miinukset: "Boarding wasn't very prompt, but went smoothly once it began."
Plussat: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Miinukset: "The seats did not recline for anyone on the plane."
Plussat: "Crew was great!"
Miinukset: "Flight was so short there was no food , drink or entertainment."
Plussat: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Miinukset: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Miinukset: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Plussat: "It was as fast!!"
Miinukset: "Nothing was offered, my bag was checked at the door but no big deal"
Plussat: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Miinukset: "Good tv shows, friendly attendants"
Plussat: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Miinukset: "Everything was fine."
Plussat: "Excellent service and on-time"
Miinukset: "Baggage charge"
Plussat: "The plane was modern with good entertainment options. Overhead storage was ample."
Plussat: "Nothing to like -- didn't fly"
Miinukset: "Delta delayed my flight so long that I'm now traveling another day."
Miinukset: "Airplane seats and floor area and tray tables were not cleaned properly"
Plussat: "Crew was pleasant and helpful"
Miinukset: "In flight internet didn't work at all Seats were incredibly tight"
Would like classical music in the entertainment. Noise of engines drowned out quiet speech on the film I tried to watch and I had the volume on maximum
I am disabled and this process was very stressful
Preceding flight was cancelled, still wa
Nothing is perfect! Good job!
Virgin cancelled my flight on July 2nd, two hours after I booked it and never let me know. I discovered this when I attempted to check in online. By that time, it was too late to rebook on any airline and I missed an important training event and conference.
Easy check in and flight very smooth. Arrived early! Perfect
Crew could be more attentive
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Miinukset: "Nothing really"
Plussat: "I like that there are multiple bathrooms onboard."
Miinukset: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Miinukset: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Plussat: "Crew was great !!!"
Miinukset: "Seating in upper class is uncomfortable and bedding is not fresh."
Plussat: "Crew was great!"
Miinukset: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Plussat: "Comfy, nice crew, attentive."
Miinukset: "There is no entertainment, not really required on a short flight but nice when offered."
Plussat: "Great crew, comfortable and smooth flight"
Plussat: "Good collection of movies"
Miinukset: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Plussat: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Miinukset: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Plussat: "food was great!"
Plussat: "Lots of leg room, even in economy."
Miinukset: "Entertainment choices were a bit sparse."
Plussat: "Nothing much"
Miinukset: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Plussat: "Service, meals, friendly and attentive FAs"
Plussat: "The crew were friendly."
Miinukset: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Miinukset: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Plussat: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Miinukset: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Plussat: "Crew were great. EconomyX is a wonderful seating set up"
Miinukset: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."
Plussat: "The selection of entertainment"
Miinukset: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Plussat: "Food and service was ok"
Miinukset: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."
Miinukset: "The crew was rude."
Plussat: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Miinukset: "I would have appreciated another round of hot drinks."
Plussat: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Plussat: "Seat is very comfortable"
Miinukset: "After 14 hours the seats were like sitting on spikes"
Plussat: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Plussat: "Entertainment system worked well. Good choices."
Miinukset: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Plussat: "courteous attendants"
Miinukset: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Plussat: "The crew were excellent."
Miinukset: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Plussat: "Friendly, helpful, efficient staff on the ground & in the air. Great selection of movies, tv, music for each person flying. Comfortable flight. Great beverage & food choices."
Plussat: "Genuinely pleasant cabin crew, good service, good food."
Miinukset: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Plussat: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Miinukset: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Plussat: "The crew"
Plussat: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Miinukset: "Leg room is a little tight"
Plussat: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Miinukset: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Plussat: "Food was very good crew were pleasant and helpful"
Miinukset: "Seats are very hard"
Miinukset: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Plussat: "Virgin does phenomenal service; I wish delta would copy their level of service."
The plane was extremely large and the seats weren’t too comfortable. There was no in flight entertainment.
Two hour delay for no reason
The flight was delayed for hours then canceled, because they couldn't find a captain to fly the airplane!!! On the next day they kept postponing the boarding from 10:00 AM to 01:00 PM and when we finally got on-board we had to wait for almost 2 hours for the catering to deliver 50 trays of food and the utensils!!! Unbelievable...
I was lucky that all the folks that I don't with were personable and competent.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Little space between seating
Less noisy children which cannot be helped…
Plussat: "The crew was very attentive"
Miinukset: "If the didn’t lose one of my bags on the transfer"
Plussat: "The flight back to Columbus made up for the flight from CLT to SJC."
Miinukset: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Plussat: "Arrived safely."
Miinukset: "Bumped from business to coach and given a lousy $300 voucher."
Plussat: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Plussat: "Great stewardesses"
Plussat: "The flight wasn’t over booked or full"
Plussat: "crew kept hitting my arm with cart and butt. imnot obese at all...…..they never apologized. too small...…………...squeezed in"
Plussat: "The crew was very friendly and helpful."
Miinukset: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Plussat: "Nothing special."
Miinukset: "You cannot recline the seats."
Plussat: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Miinukset: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Miinukset: "Delay wasn’t explained, crew/staff was mediocre"
Miinukset: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Miinukset: "Traveling during the holidays is never fun and a flight with American International doesn’t make it any better. No personal entertainment system on board, no place to charge a phone, an overnight flight with lights on bright enough to read by and a seat clearance of about 1cm."
Miinukset: "Long delay"
Miinukset: "Asked for ginger ale, was not given one"
Plussat: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Miinukset: "New Airplane"
Plussat: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Miinukset: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Plussat: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Miinukset: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Miinukset: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Miinukset: "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
Plussat: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Miinukset: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Plussat: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Miinukset: "Nothing bad."
Plussat: "Crew are saving a bad experience"
Miinukset: "Space are laughable"
Plussat: "Spacious seats"
Plussat: "They brought lots of water"
Miinukset: "Crew member threw mini pretzels on my lap when I was dozing off no protein for vegetarian lots of carbs why not to give some yogurt for protein for vegetarian it's not that we are vegan have more space for middle seat Teach crew not to throw food on somebody's lap and startle them"
Plussat: "This was great!"
Miinukset: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Plussat: "Good flight, planet of room"
Plussat: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Miinukset: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Plussat: "The flight was tip top and the flight attendants made all the difference! Going out of the way to brew fresh coffee!! Huge"
Plussat: "Very quick connection"
Plussat: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Miinukset: "Got food and drinks and beer at nomadditional cost"
Miinukset: "No entertainment on board Wifi not working."
Plussat: "The staff was very nice and the movie selection in flight was among the best I've had on a plane."
Miinukset: "Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda."
Miinukset: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Miinukset: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Plussat: "Chairs were very comfy and wider than some airlines."
Miinukset: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Plussat: "The fact that I was finally put in the plane at the last minute"
Miinukset: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Plussat: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Miinukset: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."