Plussat: "The crew was amazing and food was good."
Plussat: "One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response."
Miinukset: "The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive."
Plussat: "Great schedules, convenient connections via CAN. Good food, excellent service. Highly recommended!"
Miinukset: "Keep up the great work!"
Plussat: "Crew was great!"
Miinukset: "I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected"
Plussat: "Food, crew, boarding experience, to wit."
Miinukset: "Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though."
Plussat: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Miinukset: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
Plussat: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Plussat: "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
Miinukset: "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
Plussat: "Flight attendants were helpful"
Miinukset: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
Plussat: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Plussat: "Clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Miinukset: "The 737-800 seats are a bit tight in economy."
Plussat: "Efficiency during boarding and takeoff."
Miinukset: "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."
Plussat: "The plane was awesome. It was very spacious and very smooth ride."
Miinukset: "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
Plussat: "Very simple and quick check-in process at the airport. Easy boarding process. Very courteous ground and in-flight personnel."
Plussat: "Professional cabin crew."
Miinukset: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."
Plussat: "November 14, 2017 Take flight CZ373 from Southern Airlines to Ho Chi Minh City from Guangzhou. My mom is 83 years old and need a wheelchair to walk. The flight crew arranged her on the machine. The flight Attendants let her sit in the front row and the stewardess is beautiful. Nov 21 return From Ho Chi Minh to Guangzhou. Flight CZ3070 Crew performed equally well. Thanks to Southern Airlines. The next choice of travel must be selected. I wish business is booming. Veng Hong Fan Email: email@example.com 23 Nov, 2017"
Miinukset: "I still don’t have my luggage and I’m coming home. Awful"
Plussat: "Great customer service and aimed to please!"
Miinukset: "The food... however the crew tried to please with what they had available."
Miinukset: "Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc."
Plussat: "Food was delicious!"
Plussat: "Leg room, food, many opportunities for drinks throughout flight"
Plussat: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Miinukset: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Miinukset: "Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America"
Miinukset: "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
Plussat: "The in flight entertainment was good, great selections and helped to pass the time."
Miinukset: "The seats in economy are alright, but my seat wouldn't stay reclined all the way."
Plussat: "Help And pleasant staff"
Miinukset: "Poor quality entertainment screen"
Plussat: "Service Comfort Ease of connection Excellent airline"
Miinukset: "Nothing to not like"
Plussat: "Crew was friendly and helpful at all times."
Miinukset: "only 1 movie plays on all screens, no choices or options."
Miinukset: "Too crowded. Seat size small and aisles narrow. Not enough bathrooms."
Plussat: "Very friendly crew. Nice standard first class seat. On time departure."
Miinukset: "food was only so so."
Plussat: "Got me there."
Miinukset: "Warm and cramped cabin."
Plussat: "I boarded and got seated"
Miinukset: "Asking about general seating question and boarding agent just kept saying "ok, ok, ok boarding soon you wait."
Plussat: "Very professional and efficient crew."
Plussat: "Service was ok. Overall experience was ok"
Miinukset: "Although ticketed travel said 1 layover. We also had a transfer which was not explained properly in wuhan. On my trip to hcmc I had to stay a night with out food or water"
Plussat: "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
Miinukset: "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
Plussat: "The A319 had far more room than I'm used to in coach. Crew was pleasant. Dining was very rushed in this under-2-hour flight."
Miinukset: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Plussat: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Plussat: "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
Plussat: "Food (chicken and rice) was slightly better. Quiet ride"
Miinukset: "Soap in the restroom ?"
Miinukset: "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
Plussat: "The staff was very friendly and accomodating."
Miinukset: "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
Miinukset: "Lost my checked bag"
Plussat: "Warm washclothes & blankets were great!"
Miinukset: "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
Miinukset: "No wifi on flight!"
Plussat: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Miinukset: "Food is typically not very good...pack your own!"
Plussat: "Relatively comfortable for a 14 hour flight; even got some sleep."
Miinukset: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Miinukset: "Plane was very late to get to the gate.Seating is very uncomfortable. I am 5'2" and 136 Lb's. I am not a large person. The seating was cramped and no padding in the seat."
Miinukset: "The cabin staff had problems understanding my English, which caused problems with my special dietary requirements. The deplaning in Kanton was with busses and well, that's always a bit iffy."
Plussat: "Economy seats were actually pretty comfortable and the staff was very attentive."
Miinukset: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Plussat: "I liked getting to my destination safely."
Miinukset: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Plussat: "Flight seat"
Miinukset: "Food service"
Miinukset: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Plussat: "cabin crew continued to smile despite conditions"
Miinukset: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Plussat: "Not much, but the crew were friendly"
Miinukset: "The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline"
Miinukset: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Plussat: "New plane. And now online check-in is now available"
Miinukset: "Looks like they missed a snack in between."
Plussat: "The crew was very frindly. Tha craft is very clean"
Miinukset: "Food for non-Chinese passengers"
Plussat: "Crew was very friendly"
Miinukset: "Food was not great"
Miinukset: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Plussat: "people very nice"
Miinukset: "food can hv been better"
Miinukset: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Plussat: "Crew is so polite!"
Miinukset: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."
Plussat: "The crew and the food."
Miinukset: "On time"
Plussat: "The crew was good. The flight was quick and direct."
Miinukset: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Plussat: "Good cabin staff."
Miinukset: "A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path."
Miinukset: "Very friendly crew members."
Plussat: "The flight was smooth and the service personnel was nice and professional."
Plussat: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Miinukset: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Plussat: "Good price and had entertainment and meals that were tasty."
Miinukset: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Miinukset: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Plussat: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Miinukset: "Cannot select seat prior to flight."
Plussat: "Plane departed on time. There was food service and 2 beverage services."
Miinukset: "long wait to get to our destination gate."
Miinukset: "Delayed. Bad food. No entertainment."
Plussat: "Food was excellent. Crew was helpful and friendly."
Miinukset: "Plane seats were small -- but as expected to be honest with you."
Plussat: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Miinukset: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Miinukset: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Miinukset: "My bags never arrived and haven't been found to date"
Miinukset: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Plussat: "The flight attendants were really nice and the food was surprisingly good!"
Miinukset: "The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!"
Plussat: "Nothing. Absolutely nothing, it was completely horrible!!!"
Miinukset: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Miinukset: "We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei."
Plussat: "The flight attendants were very nice."
Miinukset: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Plussat: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Miinukset: "No way to check in on line."
Plussat: "Great air crew"
Miinukset: "Cramped seating. Poor cabin air flow"
Miinukset: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Plussat: "Flight over Himalayas was breath-taking!"
Miinukset: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Plussat: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Plussat: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Miinukset: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Miinukset: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Miinukset: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Miinukset: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Plussat: "timeliness of boarding polite and helpful crew"
Plussat: "The flight attendants were nice"
Miinukset: "Organization is poor, food is aweful, seats are bad"
Plussat: "Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started."
Miinukset: "Boarded late and departed late. Couldn't use cell phones in airplane mode."
Plussat: "I thought service was outstanding and efficient .... like they passed out a box of food with water.....rverybody got one .... fast and efficient"
Plussat: "services offered by the cabin crews . It's a team looks which has been well trained which can be tasted in all details of their service to passengers . Smiles ,considerateness ,caring passengers' needs ,focusing on thir job all these merits can be found every where in the cabin . And none of their crew memmer was taking care or chatting about their personal affairs .Unfortunately which is easily can be found in most of airlines in China including those huge Chinee airlines comparing with SiChuan .It's a team deserves our respect."