Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Plussat: "EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!"
Miinukset: "NO COMPLAINS"
Plussat: "Nothing because I wasn’t able to make the flight service."
Miinukset: "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"
Plussat: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Plussat: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."
Plussat: "New plane"
Miinukset: "Food too dry"
Plussat: "I liked their service and more so, there orange juice"
Miinukset: "Since this was a short flight , I don’t have much comment."
Miinukset: "By far the most uncomfortable and crowded plane I’ve ever taken."
Plussat: "I enjoyed the crew...they were friendly the whole time. The food was great."
Miinukset: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Plussat: "Fairly comfortable, good food. Good service, friendly boarding crew."
Miinukset: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Plussat: "Better food with Kenyan flavor"
Miinukset: "No Kenyan food"
Plussat: "Airline and service"
Miinukset: "Asked for a window or aisle seat and wasnt given"
Miinukset: "Food, get Kenyan grown nots, cashews and macadamia nuts"
Plussat: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Miinukset: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."
Miinukset: "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Plussat: "Once we got on the plane, everything was okay."
Miinukset: "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Plussat: "Comfortable seats, smooth flight, good service on board"
Miinukset: "Did not care for insect spraying, limited entertainment / movie choices."
Plussat: "Attentive, quick to serve food/ drinks, very professional and friendly."
Plussat: "Nice staff"
Plussat: "On time, good food, very polite and welcoming crew. Seats very comfortable."
Miinukset: "Old planes and little entertainment"
Plussat: "Food was not bad at all. Nice selction of indie African films."
Miinukset: "Seat couldnt recline. crew didnt answer to call. somewhat chaotic.not enough time between meal and coffee. Blanket was scant. No butter with breadroll"
Plussat: "The food from Uganda flight was lacking quality"
Miinukset: "Unnecessary delays"
Plussat: "Wine selection"
Miinukset: "Food was just okay in business class"
Miinukset: "I've taken this flight 6 times and 4 it's been delayed"
Plussat: "Solid overall performance in all the basics"
Miinukset: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Miinukset: "Seats were not very confortable"
Plussat: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."
Plussat: "I liked the alerts from crew about the journey.They kept time about the journey."
Miinukset: "The space between one row and another in economy class was too small as compared to other flights I have had. I did not like the lay over time."
Plussat: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."
Plussat: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Miinukset: "Boarding lines were a bit chaotic."
Plussat: "My bags arrived gate agent efficient"
Miinukset: "The fact there was no such reservation for me from Lusaka to Nairobi"
Plussat: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Miinukset: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Plussat: "Food and service"
Miinukset: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."
Miinukset: "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."
Plussat: "Good save for the delay."
Miinukset: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."
Miinukset: "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"
Plussat: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Plussat: "on board crew members were pleasant and efficient."
Miinukset: "rude and dismissive ground crew. delayed flight. and when we got to Nairobi we discovered that several items had been stolennout of our checked luggage."
Miinukset: "Boarding was late."
Miinukset: "I was stranded for 48 hours with no food, water, money or wifi and they kicked me off my fligbt"