Etsi halvat lennot reitille Helsingistä $[AF-Afrikkaan

Plussat: "The customer service, the seats were comfortable and the food was great"

Plussat: "Pilots were good, they provided a smooth ride."
Miinukset: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."

Miinukset: "I missed it"

Plussat: "The food"
Miinukset: "Boarding process. Waiting gate was small for the plane we were using"

Miinukset: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Plussat: "The Food was good."
Miinukset: "We had a very uncomfortable flight. A passenger right behind us was screaming all through the flight. We need to be refunded part of the ticket cos it was horrible."

Miinukset: "I like everything. I know most countries dont like turks. But turkish are best nationality. With big hearts."

Plussat: "Comfortable seat Good selection of movies"
Miinukset: "The plane had no room to stretch inside. The space was very confined and cramped. Not good when your traveling for 10hrs in the air. I also didn't like the food or the portions. Bad selection of music."

Plussat: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
Miinukset: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."

Plussat: "I liked the food."
Miinukset: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "This flt was the opposite of our earlier flt from TLV to IST. This crew was fantastic--went out of their way to be helpful & pleasant. They were attentive during the entire 13 hr flt. Food was also fantastic. Restrooms were clean and easy to use. All around GREAT flt. Thank you"
Miinukset: "I wanted to look out the window while flying over Greenland but we were asked to keep the window closed for sleeping passengers. That view of the northern sea and ice cap is Phenomenal and not to be missed if at all possible!! I wanted to wake everyone up to watch it and they could go back to sleep later...;-) Boarding also took a long time...we left 30-45 minutes late."

Plussat: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Miinukset: "Istanbul airport is so overpriced, crowded and small."

Plussat: "New airplane good service good flight attendant depart on time"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Everything I like"

Plussat: "Entertainment"
Miinukset: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."

Plussat: "All is fine and the crew is wonderful."
Miinukset: "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."

Plussat: "Crew in both flights were friendly. The service boarding etc was great. Flight was very turbulent."
Miinukset: "Passenger next to me wanted water constantly. The passenger on left of me constantly wanted wine. One got very little attention while the other treated like royalty. Unfortunately the African passenger who wanted water went thirsty a lot."

Plussat: "As always Turkish Airlines has exceptional service"

Miinukset: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."

Miinukset: "bus service to the plane"

Miinukset: "The breakfast was poor & frozen ."

Plussat: "THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you"
Miinukset: "Not much!!"

Plussat: "Excellent food"
Miinukset: "Long wait for toilet"

Miinukset: "Love your airline. Boarding process is your weak spot."

Plussat: "Food"
Miinukset: "Air conditioning was out upon boarding and went out again before landing"

Miinukset: "No AC"

Plussat: "I was pleasantly surprised by quality of what i would call "domestic" flight..."
Miinukset: "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."

Miinukset: "Homeland has made flying into the us miserable. The checking of cameras is ridiculous. If they work we should not have to check them. Then when we landed the nastiest people are in the us Turkish check in was painful and makes one consider not flying"

Plussat: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Miinukset: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."

Plussat: "Plane was clean and comfortable, staff were professional"
Miinukset: "Flight was delayed about an hour"

Plussat: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"

Plussat: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Miinukset: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."

Plussat: "I liked the movie options and the fact that we were given blankets and pillows."
Miinukset: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."

Plussat: "On board cabin crew service"
Miinukset: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."

Miinukset: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Plussat: "Excellent service, food, entertainment & Aircraft! Need quicker updates in monitors - seem to redundant"

Plussat: "The crew!!!"

Plussat: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."

Plussat: "The flight attendants were pleasant and very attentive. Great meals."
Miinukset: "Had trouble with the seat leaning back on one of glights"

Plussat: "Professional and helpful crew, clean airplane."
Miinukset: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."

Plussat: "Everything"

Plussat: "The service is amazing Food is great"
Miinukset: "Boarding was interesting"

Miinukset: "My Luggage did not make it, I don't have any information about it :)"

Plussat: "Nice crew, clean seats, good food..."
Miinukset: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"

Plussat: "Nothing."
Miinukset: "abc..."

Plussat: "Quick, easy, and friendly staff. The seats were comfortable and the boarding process was fairly quick and painless."

Plussat: "The transfer flight was also very nice."
Miinukset: "The only thing that was a bit annoying was the delay - it was delayed for almost 1 hour."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"

Plussat: "The punctuality and the entertainment"
Miinukset: "Perhaps a more organized boarding process"

Plussat: "on time; boarding was smooth; leg space was good"
Miinukset: "wifi was not working; food was below average; movie selection options poor"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Great food. Plenty of restrooms"
Miinukset: "Late arrival. Had to run to catch the next flight"

Plussat: "There were many comforts to the plane even in economy."
Miinukset: "There is little leg room in economy for someone over 5’11”"

Miinukset: "too many unruly kids"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "a bit late"

Plussat: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Miinukset: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."

Plussat: "There were many movie choices."
Miinukset: "The plane was a bit warm."

Plussat: "Food quality was good, and movies had a great selection. Boarding went quickly."
Miinukset: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."

Miinukset: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."

Plussat: "The service was excellent. The flight was on time. The crew was very friendly."

Plussat: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Plussat: "Nothing. But I did arrive on time"
Miinukset: "I will try to avoid Lufthansa if I can"

Plussat: "On time, easy boarding, nice crew"
Miinukset: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."

Plussat: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Plussat: "The staff was very friendly and professional. Entertainment selection was great. Food was exceptional. Flight attendents were attentive and served you throughout the flight."
Miinukset: "The leg room was cramped in economy like most airlines."

Plussat: "Nothing!"

Plussat: "Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement."
Miinukset: "Touch screens need improvement."

Plussat: "Seats are fairly comfortable. We were delayed and missed our connection. A woman in the service center expedited finding us a new flight and getting us a good hotel."
Miinukset: "Flight was delayed from Rome. They had scheduled our connection too close (55 minutes) so we missed it. No explanation for the delay was given. The food is just terrible. Might be the worst I've ever had on an airplane. The only way I could book seats ahead of flight day was to buy them - and then I didn't get them because of the delay and had to sit in the second to the last row where it was pretty bumpy."

Miinukset: "The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Miinukset: "It was good"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Miinukset: "This was a very tight confection. When selling international connections the layover needs to allow enough time to exit the plane, cross a huge airport and go through passport control. Boarding starts early and this connection was barely enough time."

Plussat: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"

Plussat: "my favorite airline"

Plussat: "Ground crew very helpful to get connecting flight on time"
Miinukset: "Run to get in on a plane"

Plussat: "See ath to mun flight comments."

Plussat: "service was great"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "The service, room and entertainment."
Miinukset: "Huge delays all day caused me to miss my last flight to Honolulu even thought I was supposed to have a 4+ hour layover from LAX. I had to book a room that wasn't paid for and take a flight 24 hours later. I literally arrived home with my family a whole day later than was supposed to happen based all on Lufthansa delays."

Plussat: "Very nice crew"
Miinukset: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"

Miinukset: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Plussat: "keep going"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "Nice crew"
Miinukset: "Terrible film choice"

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "The fact is actually took off."
Miinukset: "Gate change at the exact time we were to board causing a 1:45 delay since our flight wasn't in the correct spot for the flight control deck to push our plane back. We made our connecting flight by about 8 minutes in Munich."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Miinukset: "No in flight entertainment."

Plussat: "Efficient, pleasant inflight service! Nice snack/meal. On time!"

Miinukset: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."

Miinukset: "Leg space is tight"

Plussat: "Price is good"
Miinukset: "Chairs"

Miinukset: "The check in gate wouldn't let us board and we lost all our money! :)"

Plussat: "Organized"

Plussat: "Cabin crew was polite and accommodating"
Miinukset: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."

Plussat: "The seats very tightly spaced and did not reclnine"
Miinukset: "The flights war 2 hours late and the boarding was totally disorganized."

Miinukset: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"

Plussat: "Everything was perfect"

Plussat: "It was a short flight. 1 hour. Everything went good."

Plussat: "This leg of the flight we were pleased with after buying another ticket to Athens."

Miinukset: "Baggage was delayed!"

Plussat: "Roomy seats and good food"

Plussat: "Flight crew and personnel at check in were excellent and professional."

Plussat: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Miinukset: "The seat backs are hard and there is very little knee room"

Plussat: "Everything was on-time, easy, and fairly quick."
Miinukset: "The legroom."

Plussat: "Wider than average seats and a nice meal."
Miinukset: "Plane was not near the gate & we had to ride a bus to the plane."

Plussat: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."

Miinukset: "We couldn’t check in until 90 minutes before Departure."

Miinukset: "The delay"

Miinukset: "Take off was 30 min late waiting for 2 passengers"

Plussat: "The food, crew was nice and polite."
Miinukset: "Didn't have any entertainment"

Plussat: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Miinukset: "Food was good. Chairs were clean and relatevly good. Thank you"

Plussat: "Very professional services from your ground & plan crew"
Miinukset: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"

Plussat: "The staff was polite."
Miinukset: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."

Miinukset: "See above"

Plussat: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Miinukset: "Food could be a bit better."

Plussat: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Miinukset: "Food could be a bit better."

Plussat: "Clean modern aircraft."
Miinukset: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."

Plussat: "The food and the crew"

Plussat: "Nice to get a meal, but don't understand why you do that when you charge extra for baggage."
Miinukset: "Couldn't understand attendant's announcements; too rushed + accent. Too rigid about lavatories including opening the door when people were using it."

Miinukset: "Its the worst airline"

Plussat: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."

Miinukset: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."

Plussat: "Was good space."
Miinukset: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Plussat: "For an affordable carrier, they provided multiple complimentary beverages and a tasty hot light meal. Flight attendants were marvelous: kind, helpful, and accommodating. I would definitely recommend them as affordable and pleasant."
Miinukset: "It was almost impossible to understand the announcements in English. The seats are tight, but that's true of most flights."

Miinukset: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."

Plussat: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Miinukset: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."

Miinukset: "Doesn't mention on kayak that the flight was low-cost flight and that we need to pay extra for luggage. we had to pay it on the check -in on airport and it was so expensive."

Plussat: "Thanks for giving us drinks and food!!!"

Plussat: "Clean, smooth, on time"
Miinukset: "Food was not interesting"

Miinukset: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"

Miinukset: "excessive cisa checks for my wife who is not an EU citizen"

Plussat: "Friendly staff, movies on the plane"
Miinukset: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."

Miinukset: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."

Miinukset: "Worst airline ever Never flying with them again"

Miinukset: "at the return ther was a missunderatandig regarding the availibility at the flight"

Plussat: "extra seat room. Very nice crew."

Plussat: "Nice airline but busy"
Miinukset: "Airport was hot"

Plussat: "The actual travel was very good."
Miinukset: "I had to pay 40 Euros for the luggage and it had to be paid in local currency. The process was frustrating- not knowing they would not take a credit card, getting the cash at the airport bank and then going to an office on the second floor to get the receipt for paying for the luggage. Then back to get our boarding passes. After that it went well."

Miinukset: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."

Plussat: "Quick, straightforward, only a little late."
Miinukset: "The hot sweaty bus from gate to plane needs air conditioning."

"Never booked this flight"

"Great flight Will go again!"

Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Plussat: "Overall a nice and good flight"
Miinukset: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Miinukset: "Bigger seats the new ones are way to narrow"

Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"

Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."

Miinukset: "Travelled business class and was ace experience"

Plussat: "Very professional"
Miinukset: "Lost luggage"

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"

Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"

Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."

Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The service"
Miinukset: "The food."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Landing"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plussat: "Wifi on Board"
Miinukset: "Nothing"

Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Plussat: "Crew"
Miinukset: "N/a"

Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"

Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Miinukset: "old plane, tight and uncomfortable"

Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "magazines very dog eared and some badly torn"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Crew was excellent explaining about the (short) delay."

Plussat: "Crew very efficient Food was reasonably good Good movie selection"
Miinukset: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Plussat: "Services were appropriate for the time of departure and length of the flight."
Miinukset: "Nothing really"

Plussat: "Helpful and friendly crew."

Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"

Miinukset: "45 minutes delay.."

Plussat: "Helpful and pleasant crew, comfortable sits, good choice and quality of food and drinks, even of short flights"

Miinukset: "Flight delayed after previous flight had been cancelled, no communication, awful customer service"

Plussat: "My luggage was missing!!!"

Miinukset: "They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane."

Plussat: "Decent movie options I gues?"
Miinukset: "Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff"

Plussat: "Flight is over. Dreading return"
Miinukset: "Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline."

Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Plussat: "Kids got souvenirs."
Miinukset: "Should serve more water and drinks."

Miinukset: "Everything was great!"

Plussat: "Take off and landing on time Crew polite and efficient"
Miinukset: "One meat portion was finished. Not able to recieve what I preffered"

Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."

Plussat: "friendly crew. great onboard food. 8hr flight."
Miinukset: "nothing"

Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("

Plussat: "The flight and boarding was on time. Also the plane was really nice and clean"
Miinukset: "No entertainment"

Miinukset: "Delay for 3 hours 30 minutes is ridiculous !! Specially to sit on the unmoving plane all these time."

Plussat: "The flight crew was very friendly"
Miinukset: "Checkin personnel was not friendly"

Miinukset: "It was very cold on the flight. And they only serve drinks at the one meal"

Plussat: "Sandwhich"

Plussat: "that they have gifts to the kids that was very nice of them"

Plussat: "Comfort of seats. The seats were comfy and unless you’re 6’1” or more, there was an ok amount of legroom."
Miinukset: "No movies available, bathrooms were dirty and out of toilet paper. Food was really bad tasting. I had the gluten free meal which consisted of browning iceberg lettuce with one teensy piece of green pepper and olive oil - no vinegar! Literally a 2”x2” piece of overcooked rubbery chicken, literally a large marble sized ball of over cooked spinach, some tastless rice and a rice cake - plain. Ugh. I asked the check-in guy in Moscow if he could please confirm that we were at the right gate, and he barked at me “WAIT!!!” Like who talks to a customer in that tone? It was just unpleasant. While Aeroflot wasn’t horrible and would be tolerable in a pinch, I would try to avoid this ain-line if possible."

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "Quick boarding, nice and friendly crew, lots of movies and shows to pick from"
Miinukset: "Food tasted good but portions were really small, like kids meal. Crew was not updated with the times and left 45 minutes late which made us miss our connection flight and Im writing this while waiting for the next one we had to schedule. My 11 months old is with us and this was very inconvenient to say the least"

Miinukset: "Luggage was lost!"

Plussat: "Legroom"
Miinukset: "Sandwich was unappealing"

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "Food was Ok"

Plussat: "This was my grandma's flight, and she said it was good (as usual she doesn't complain and is positive)!"

Plussat: "In-flight service was pleasant."
Miinukset: "The boarding at the Heathrow Airport was a bit chaotic, due to the incompetence of the so-called manager who had no ability in simple crowd management. Fortunately, some female flight attendant who did the boarding had some common sense and helped ease the situation. Sack that male manager who was so unpleasant and incompetent."

Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."

Plussat: "Full service company. Better than an average European airline"

Miinukset: "Boarding not exactly separating business and others"

Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"

Plussat: "Nothing"
Miinukset: "I'm still in Berlin"

Plussat: "Everything"
Miinukset: "Long"

Plussat: "The price was right. Blanket, pillow, slippers and face mask offered."
Miinukset: "The food was terrible and the flight attendants not very friendly. Not many beverage options and I didn't feel like I could ask for more. Wine was only served during the first meal, and no drink options with the meal if you had already drank your beverage when it came. The menu makes the food sound appealing but it's like fast food, you get your meal and it's nothing like what you expected and a huge letdown. Only one meal option was left when they got to me and I was in the middle of the plane."

Miinukset: "I"

Miinukset: "Good service, thanks"

Plussat: "Cordial and good service. I will recommend Aeroflot for any travel to Europe, Asia. It was a pleasure flying into my destination."

Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."

Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."

Miinukset: "All the food"

Plussat: "The service, it improved dramatically on Aeroflot, during the last 4-5 years."
Miinukset: "The food needs improvement, and the plane seemed a bit old. Had two annoying Romanian neighbors behind who were very unhappy about the fact that their last-row chairs din't recline, so they made a scandal when I put mine back but I managed to handle it."

Plussat: "Aeroflot is awesome"

Plussat: "The crew was professional. The flights were smooth. The entertainment was very good. The plains were clean and well maintained."
Miinukset: "But the planes were understaffed that was clear especially during the meals. No drinks of any kind were provided during the meals because there was no crew to deliver them."

Plussat: "Flying for 24 hours seemed like a daunting long day. But with the service and estra accommodation (hotel stay in Moscow) the 24 hours "flew" by ..."

Plussat: "I did like everything, but last year they let us to have 2 luggage's for free, this year it was only 1. That's the main thing we did love on Aeroflot."
Miinukset: "My friends mother was flying with us, she did not received her luggage"

Plussat: "Летел из Минска в Нью Йорк. Отменили рейс из Минска на Москву. Аэрофлот отправил в Москву другим рейсом в тот же день, разместили в гостинице, ужин, завтрак. Утром полетел на Нью Йорк. Всё четко прошло. Если честно, даже не ожидал. Огромное спасибо Компании."