Halvat lennot Harare

Plussat: "Crew were very good. Comfortable flight."
Miinukset: "Choice of movies could be much better."

Plussat: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Miinukset: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."

Miinukset: "Poorly organised meal service"

Plussat: "The crew was Excellent"
Miinukset: "There is to many delays in the night flights, this should be improved."

Plussat: "Seat was very comfortable and the air stewards were good"
Miinukset: "The entertainment system not working correctly and the food was poor"

Plussat: "New aircraft with comfortable business seats"
Miinukset: "More than 4 hours delay! Not all selection from food menu available"

Plussat: "Fast gate work."
Miinukset: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"

Plussat: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Miinukset: "Better selection of videos"

Miinukset: "The delay time was too much for no proper reason"

Miinukset: "Nothing"

Plussat: "Excellent seat"

Plussat: "flight was on time"
Miinukset: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."

Plussat: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Miinukset: "The cabin was looking a little tired."

Plussat: "WONDERFUL FLIGHTV"
Miinukset: "NONE"

Plussat: "Yes.seat was just ok but not quiet comfortable"
Miinukset: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"

Plussat: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Miinukset: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Plussat: "Nothing"
Miinukset: "I was overbooked in Addis"

Miinukset: "The orderliness during boarding needs more work"

Plussat: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Miinukset: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Plussat: "Not much, actually."
Miinukset: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Miinukset: "see above"

Miinukset: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Miinukset: "There was no entertainment. Breakfast was standard"

Plussat: "The flight was bigger. So didn't feel so cramped up"
Miinukset: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Miinukset: "Nothing"

Miinukset: "Nothing. Very smooth"

Plussat: "Excellent airline overall Great seats for sleeping"
Miinukset: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Plussat: "the flight"
Miinukset: "extra charge , unable to book meal"

Plussat: "Service"

Plussat: "On time. Service and culture"
Miinukset: "N/A"

Plussat: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Miinukset: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"

Plussat: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Miinukset: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Plussat: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Miinukset: "No complaints, well done to the Ndjamena team."

Plussat: "Leg space, TV screen and entertainment and the decline of the seat."
Miinukset: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Plussat: "Everything was to my satisfaction."

Miinukset: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Plussat: "No comment"
Miinukset: "No comment"

Plussat: "Not stopping in Blantyre"
Miinukset: "No comment"

Miinukset: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Miinukset: "That the Airline choose to take Russsian paid load, cargo. And decided to off load the Luggage of 25 passengers. Some of them even had connecting Flights. Luggage tags were not matching with the names, so it became difficult to actually track the bags. Not funny..."

Plussat: "Seats, pillows, blankets, entertainment system, crew."

Plussat: "Nice crew"
Miinukset: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"

Plussat: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"

Plussat: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."

Plussat: "The crews"
Miinukset: "The food"

Plussat: "New plane fantastic cabin"
Miinukset: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"

Plussat: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Plussat: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Miinukset: "I would prefer the the main cabin lights be kept off longer."

Miinukset: "The plane from Entebbe to Addis Ababa was very old with tight seating."