Never made my flight due to the delay at SA
The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
The boarding was a mess with the ground personal! Twice in a role transit in Narita both confusing, delays,, and many passengers were upset! They could do a much better job! All we saw are the girls busy running around but accomplish nothing!
Flight was late departed 30 late. Bagged claim took forever waited over an hour to get bag.
Prior arriving flight was late yet this crew got us all boarded in record time and we landed ahead of original schedule. This new thing of using your own device to watch the available shows and movies is not cooperative with Apple devices. My boyfriend’s android phone was fine.
Everything went well no issues.
Did not make the connection due to delay in the first plane
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
The seats were shaped uncomfortably, I needed a blanket behind my back to not be slumped. The stewardess were friendly and exceptionally kind to my kids.
My honest opinion is it was very good
No service at full first class price. All in name of COVID.
Plussat: "The Captain was courteous and the flight itself was good."
Miinukset: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Plussat: "Flight was on time."
Miinukset: "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
Plussat: "quiet, comfortable. good food in first class"
Miinukset: "people with "emotional support animals" should board LAST, not first"
Plussat: "Yes"
Miinukset: "Everything was fine"
Plussat: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"
Miinukset: "Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar."
Plussat: "Friendliness of crew"
Miinukset: "Offered more of an incentive for the inconvenience"
Plussat: "More room"
Miinukset: "Food"
Plussat: "Normal expectations were met"
Miinukset: "It was fine"
Plussat: "Modern equipment (787)"
Miinukset: "8 emails from Kayak and 1 from AA warning of flight delay. But gate agents did not know anything about this and boarded us on schedule. So we sat for 90 minutes until the new aircraft was 'repaired'. Failed by a mile to make the connection. And I suppose I should have paid first-class fare, as then I would have made by connection?"
Plussat: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Miinukset: "Several seat changes had to be made, but it all worked out."
Miinukset: "It’s an absurd to pay so dearly on airline tickets is not to have a booster snack, and no blanket, that’s very cold!"
Miinukset: "There was a flight delay. That would have caused me to miss my connection. The airline switched me to another airline and did not notify me. Caused me to run all over the airport and waste extra 4 hours in waiting."
Plussat: "On time, good service."
Miinukset: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Plussat: "Loved all the meals. Tasty, well-coordinated."
Plussat: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Miinukset: "Nothing"
Miinukset: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Miinukset: "No food available. Only drinks. In a flight late in the night."
Miinukset: "I never got on my scheduled flight. The flight I did get on, 4 hours later, was fine. But caused major delays to my train departure from NYC to Philadelphia"
Plussat: "Smooth ride, easy security"
Plussat: "Good price, decent comfort, pleasant cabin crew."
Plussat: "Everything was on time and handled efficiently and courteously. I was pleased with everything."
Plussat: "Very smooth trip from beginning to end."
Plussat: "Got to watch movies"
Miinukset: "Couldn't eat the meal both had dairy no other choice"
Plussat: "Flight attendant"
Miinukset: "Delays Was told my ticket had been canceled"
Plussat: "Flt time!"
Miinukset: "Boarding announcer was rude"
Plussat: "Very quick connection"
Plussat: "I made it home."
Miinukset: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Plussat: "Flight was on time, seats were comfortable."
Plussat: "The helpful crew"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "Fast, friendly service."
Miinukset: "N/A"
Plussat: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Miinukset: "The plane was older with a poor entertainment system"
Plussat: "Flight was on time."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "Everyone was polite, helpful, and courteous."
