Food could have been better. No wheel chair arrangements by ground staff. Had to walk a long distance to boarding gate
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The food served could have been better
The flight didn’t take off on time and was late an hour. Upon landing at our destination we had to wait on board for another half hour. With two small children in tow, a huge inconvenience and totally not worth the extra money paid for a direct flight.
Plussat: "Seat was ok."
Miinukset: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Plussat: "Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA"
Miinukset: "Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500"
Miinukset: "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."
Plussat: "food is amazing"
Miinukset: "seat is outdated, but new seat for biz is coming very soon"
Plussat: "Food was really good and no delays. Entertainment also really good."
Miinukset: "Can't really think about something."
Miinukset: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Plussat: "Very nice airline i like turkish airline clean best service"
Plussat: "Friendly and helpful staff, clean."
Miinukset: "The flight was extremely hot the whole time. it was very uncomfortable."
Plussat: "Short flight, good sandwich, nice plane."
Miinukset: "Everything’s fine."
Miinukset: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Miinukset: "Departure gate to far to get to! Changed gates didn’t notify on time . Waiting at gate to long."
Plussat: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Miinukset: "Movies varaiety"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Older plane, uncomfortable seats, no individual entertainment systems. Long boarding without a lot of staff facilitating extra coat/overhead luggage storage because of winter, then we sat on tarmac for two hours because they missed their slot to take-off."
Miinukset: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Plussat: "The food was great and the onboard amenities were fantastic!! Would definitely recommend to anyone!"
Miinukset: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Plussat: "Ataturk airport, meals"
Miinukset: "Turkish airlines staff are rude"
Miinukset: "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"
Plussat: "All was great"
Miinukset: "All was great"
Miinukset: "Customs in Skopje"
Plussat: "With some reason, everything was smooth at Istanbul compare to SFO."
Miinukset: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
Plussat: "the flight was less then an hour"
Miinukset: "They lost my baggage. And i have all my medicine in it."
Plussat: "as above"
Miinukset: "as above"
Plussat: "Small plane..no comfort"
Plussat: "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
Miinukset: "The food on a couple of the flights was very strange/not hot/not good."
Plussat: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Miinukset: "Nothing at all"
Plussat: "Not much"
Miinukset: "Seats and not alot leg room, the security itself wasnt great ..."
Plussat: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Miinukset: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
Plussat: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Miinukset: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Plussat: "Great service, amazing food. A lesson to be learned by the American carriers'"
Plussat: "Food and crew were excellent, but one of the seats we were in had a fuzzy connection for the audio of the entertainment system."
Miinukset: "One of the seats we were in had a fuzzy connection for the audio of the entertainment system. There was a 2+ hr delay in an area with no food or restrooms, and the airline did not give any details or statuses, just kept delaying 30 minutes at a time."
Plussat: "Other than what I've mentioned below, everything was great."
Miinukset: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Plussat: "Service, food and the entertainment system was great"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Food was delicious"
Miinukset: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Miinukset: "Chicken wasnt cooked enough. Quality of food dropped dramatically."
I like that you required masks! Thank you!
Rude flight attendants, horrible customer service, had to show the same documents 3 times after being check and cleared once. Flight attendants acted like they couldn’t hear what we are asking even though we spoke all the languages they did. It was not a pleasant flight and as a cherry on top all of our suitcases got lost.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care."
Miinukset: "Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead."
Miinukset: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Plussat: "The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them."
Miinukset: "The food was just okay. A better choice of wine and greater selection of spirits would be nice."
Plussat: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Miinukset: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Seat is small"
Miinukset: "On time boarding"
Plussat: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Miinukset: "A seat in first class would have been even better"
Miinukset: "Boarding by rows would avoid people rushing to line up ahead of time."
Plussat: "Service efficiency."
Miinukset: "Luggage was lost."
Miinukset: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Plussat: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Miinukset: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Everything, comfort, quietness,"
Miinukset: "Boarding, de-icing made us wait long on plane n it got stuffy"
Plussat: "The fact that it was indeed a plane that went to europe. that's it."
Miinukset: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Plussat: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Miinukset: "Lost our luggage"
Plussat: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Miinukset: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"
Miinukset: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."
Plussat: "Comfortable, great food, good selection of entertainment"
Miinukset: "The staff tried to helpful but lost at times"
Miinukset: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Plussat: "Many bathrooms, crew constantly came around offering juice and water."
Plussat: "there was a couple nice flight attendants."
Miinukset: "They still used old crappy screens that you couldn't see very well with any glare from windows. The movie selection was not great, not many good newer choices, lots of old movies/shows they probably got for super cheep or free. The food wasn't great at all. I've had much better elsewhere. They cut corners there too, not impressed."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Miinukset: "Seats can be more comfortable"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Customer service friendly and attentive!"
Miinukset: "Having to pay to sit together."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Flight was cancelled due to pilot strike."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Delated and boarding was a mess"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Food, very well organized crew"
Miinukset: "No leg room, long flight"
Plussat: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Miinukset: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Plussat: "COMFORT AND ENTERTAINMENT WAS BEST"
Miinukset: "BOARDING SLOW CREW A BIT RUDE"
Miinukset: "Nobody gave us information about 3 months passport expiration rule. So as we we were at the counter we found out. Lufthansa service at airport could not find next flight out for next day or 2 days out. So my daughter and i spent additioanally 3800$ for booking another flight 5 days later"
Plussat: "Legroom is better than many. love having metal silverware."
Miinukset: "Leg space is tight"
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Need reclining seats to help sleep as not much else to do :)
Meal should be included in the price and seats
Miinukset: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Plussat: "We landed without crashing"
Miinukset: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Plussat: "Was the Crew very rude"
Plussat: "The price"
Plussat: "The flight was very uncomfortable and dirty"
Miinukset: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Miinukset: "If it was on time. Over an hour late."
Plussat: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Miinukset: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Plussat: "Comfortable flight"
Miinukset: "No food"
Miinukset: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Plussat: "The tickets were relatively inexpensive."
Miinukset: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Plussat: "Cheap price"
Miinukset: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Plussat: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Miinukset: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Plussat: "Flight was on time"
Miinukset: "Too much waiting for boarding and staff was not friendly"
Plussat: "Cheap ticket"
Miinukset: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Plussat: "Nothing , It was veri terrible"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Miinukset: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Plussat: "I like to travel always travel with KAKA"
Miinukset: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Plussat: "Checked in online with a carry on luggage, no waitşng in lines. Flight was on time and landed on time. Crew was nice."
Miinukset: "The space between the seats could have been a bit roomier."
Plussat: "Professional crew paying fit"
Miinukset: "Paying for drinks"
Miinukset: "Checkin takes à long time"
Plussat: "The flight was delayed, presumably due to weather conditions"
Plussat: "An early landing made my onward journey so much easier."
Plussat: "We did an error in booking the return date, & found no point of contact to change the date"
Plussat: "The seats are comfortable and there was enough place in the overhead bins"
Miinukset: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Plussat: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Miinukset: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Plussat: "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."
Miinukset: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Plussat: "it's fine. It gets you from point A to point B."
Miinukset: "It's almost outrageous that they don't give water."
Miinukset: "The way of talking to the passengers."
Plussat: "Roomy, comfortable seating. Clean and modern."
Plussat: "Staff was super friendly and efficient."
Miinukset: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Plussat: "Nothing in particular"
Miinukset: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Miinukset: "We wait 1.5 hour....no good air conditional....no water and no juice"
Miinukset: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."