Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
LOST ALL OUR 4 SUIT CASES!
Don't choose KAYAK. They put you into a difficult position which is next to impossible to solve.
The trip was smooth and the service was excellent.
Miinukset: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Miinukset: "Only serving beef as meal in economy was not great. A choice would be better."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "crew was pleasant"
Miinukset: "boarding was chaotic"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "Boarding process was smooth."
Miinukset: "Cramped seats, at least it was a short flight."
Plussat: "Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!"
Miinukset: "Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United."
Miinukset: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "The in-flight entertainment options were good."
Miinukset: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Plussat: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Miinukset: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "One crew member was particularly nice and personable."
Miinukset: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Plussat: "The crew is great. Did everything within their abilities to be comfortable"
Miinukset: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Plussat: "Movie selection Staff Food"
Miinukset: "Drinks were expensive"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Plussat: "On time...and the staff was great"
Miinukset: "Seat cushions"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Miinukset: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"
Miinukset: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Miinukset: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Plussat: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Plussat: "I was able to get to my destination safely b"
Miinukset: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Plussat: "I was able to sleep most of the flight."
Miinukset: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Miinukset: "Small and tight seats."
Plussat: "The movies, the seats, the food,"
Miinukset: "The attitud of te attendant,"
Miinukset: "Staff was not properly trained in flight protocols."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Miinukset: "The flight to Stockholm was late which made it stressful to make my connection to Seattle. However the SAS agent I talked to was very helpful."
Plussat: "Short flight, friendly crew."
Miinukset: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."
Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"
Miinukset: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Plussat: "everything except"
Plussat: "Was upgraded to business class"
Plussat: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Miinukset: "Tight seats, lousy food, even for airplane food."
Plussat: "The flight was on time and the crew was friendly"
Miinukset: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Plussat: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Miinukset: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Comfortable seating in PLUS"
Plussat: "Flight was breezy, no complains. Nice staff Food leaves room for improvement but over all a pleasant experience But please read below"
Miinukset: "So you lost my luggage.. These things happen. However.. If someone pays 8 k for a one way ticket you might be able to come to the conclusion that it's an urgent trip as is. And respond or /and follow up so that I know what to do as far as cancel all things and /or max out my cc to get the things I need. Nothing from you, no word. No one picking up the phones. 8 thousand dollars worth of silence."
Plussat: "food and movies were great. appreciated the coffee and tea"
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Seating on the older plane was larger and not as closely jammed together"
Miinukset: "I had a screaming 2 year old child in the seat next to me and her mother either could not or would not control him. It was the flight from hell ..............."
Boarding announcements were inaudible. The boarding process was unclear.
Plussat: "yes. It was perfect."
Plussat: "All was super!"
Miinukset: "All was great!"
Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Miinukset: "Flight attendant didn’t smile @ all, it was like we are on her way."
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "The crew might be greeting passengers onboarding."
Miinukset: "Being on time"
Miinukset: "At least a complimentary glass of water or juice in Economy."
Plussat: "Big space to front seat"
Miinukset: "offer drinking water"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "Small compliment from Air France was lovely and unexpected"
Miinukset: "Horrible customer support"
Plussat: "Helpful crew"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Plussat: "Tallin airport is beautiful"
Miinukset: "Lost luggage and indifferent assistance."
Miinukset: "would not check my bag to final destination"
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Miinukset: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Plussat: "Quick boarding, pleasant crew"
Miinukset: "Small propeller plane with very limited room, no in-flight service,"
Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Flight was short and sweet, no problems to report."
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Miinukset: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "SEVERELY DELAYED"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "An extra fee is charged if you don't check-in online."
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "No food or entertainment."
Plussat: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Miinukset: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Miinukset: "Who charges for coffee, jeez"
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Plussat: "The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy."
Miinukset: "The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim."
Plussat: "Everything turned out well but..."
Miinukset: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Plussat: "Seat was okay. Enough overhead space for everyone"
Miinukset: "Seriously no food? Or even peanuts? Or a water? Shouldn’t have to pay $3 for water on a 8 hour flight..."
Plussat: "We were delayed for over 8 hours in Oslo. There was NO ONE from Norwegian at the desk EVER. We NEVER received any information."
Miinukset: "Someone at the desk to tell us what was going on. Communication."
Plussat: "Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them."
Miinukset: "On the way to Paris though, couple of your crew members were a little rude I thought."
Miinukset: "Free snacks"
Plussat: "The flight was ok overall."
Miinukset: "Extra luggage fees!! We were charged for our carry on bags, when we shouldn’t have been. The airline has a bulletin that states that your small suitcase can be up to 10kg plus a handbag/backpack weighing no more than 5kg. Not happy with Norwegian Airlines.."
Miinukset: "We sat right by the kitchen galley. It was very noisy"
Plussat: "When I flew premium on the long haul trip back to FLL the service was better. But probably because I was in premium."
Miinukset: "How about making the airport security for Norway and Norwegian airlines be more consistent. My carry on bag was approved on the flight over at both stops and again from Tromso to Oslo. That plane was smaller. But all of a sudden when we go on the 787 Dreamliner my backpack is too tall? Cost me $65."
Miinukset: "Boarding was ridiculous! The gate was significantly too small for a number of passengers that needed to board. There were no clear announcements out how to organize ourselves therefore it was complete chaos with no one knowing where to line up. The crew was the most ridiculous!!! I sat four or five rows from the back and was Peerview to all of their conversations about their hair, about their schedules, about your “valued guest”, about their shifts, about Batman, about anything and everything during the time the plane dark when your “valued customers” were supposed to be able to sleep. It went on and on at a volume that was just absolutely not necessary or professional. This was the least professional crew I have ever experienced and I travel extensively! Comfort the Cabin was freezing cold entire time. I bought a blanket which did basically nothing! Was it Oliver twist blanket before hand? The free blankets I get on other lines with the chill out significantly better! Food and drinks was nonexistent which I suppose is the new trend cutting service for profit. However it should’ve been clearly stated to passengers, that we can prepare for the 11 hour flight!! Entertainment it was nice that each seat had a screen, however the selection of entertainment was poor! For example each TV series only had one episode available."
Plussat: "Seats have so little legroom to begin with, but when the seat in front of you leans back, then there is no face/body room either, very clostrophobic, couldn't even reach my purse under the seat, and I am not an overly tall or wide person. Reclining seats should be eliminated to give all a fairer amount of such little space."
Miinukset: "Already paying so much for tickets, being charged so much extra for a seat reservation, a "meal" of sorts, all beverages and snacks, a piece of luggage, where is there any good will in treating travelers with hospitality that makes them want to travel more instead to avoid it at all costs."
Plussat: "Very efficient!"
Miinukset: "You got to be kidding! Charging for water!!!"
Miinukset: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Plussat: "On time. Smooth. I didn't eat and did not talk to any crew members so i can't rate that."
Plussat: "The flights was great, bags arrived in good order, crew was delightful!"
Miinukset: "I purchased headphones, snacks and beverages and the only thing missing was WiFi!! Would have happily paid for it:)"
Plussat: "It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur."
Miinukset: "No food or water offered during the whole flight."
Plussat: "Boeing 787; Smooth flight; Tasty food;"
Miinukset: "Boarding was not well organized at CDG; Didn't get a gate at LAX (had to take shuttle);"
Miinukset: "Everything I feel like I went back to the 80’s Very rude crew Lost language and my friend on the same flight"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "Most uncomfortable chairs ever!"
Plussat: "Friendly crew, good movie options. Good wine available (for $10). Base price very fair."
Miinukset: "Seat was way too cramped for a 10 hour flight (I'm average 5'11"). Hot snack offerings disappointing and expensive. 5+ hour delay, after poorly organized boarding. I would fly with Norwegian again but only in premium seats."
Plussat: "When it was over!"
Miinukset: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "It was very good experience. 0 complaints from me."
Miinukset: "Everything went well."
Plussat: "I liked how super nice and friendly the staff was."
Plussat: "They charge $65 for checked baggage upon checkin with no advanced warning. Not cool."
Plussat: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
Miinukset: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."
Miinukset: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Miinukset: "Was not aware this was a discounted airline. You even have to pay for water. I had a carry on but they told me I had to pay to check in bag. It was $65 usd for 1 bag!!! And the girl next to me on my flight had same weight and didn't pay. Never again."
Miinukset: "No food or drink"
Plussat: "easy boarding friendly staff clean plane"
Miinukset: "really did not like all the extra charges from what is customary on a long international flight. charge for blanket, snacks, no scheduled meal service. no wifi on flight either but had USB charge ports. this was a 12 hours flight. would not do it again, there was no discount for the fare in comparison to similar airlines that provide all this in the standard fare."
Plussat: "The movie selection on board was great."
Miinukset: "There was no milk available."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "The plane was new and had could technology. The lighting, windows, touch screens and bathrooms were all in good condition."
Miinukset: "The flight took a long time to load. I could not check in online or pick my seats. We checked a stroller when boarding, and when we got off we were told we could not get it until we went through customs. Customs at LAX takes an hour to get through, which left us with a baby and all of our carry-on luggage to transport for an hour. We traveled through many airports on this trip, but never had our stroller not available at the gate."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Dreamliner was good."
Miinukset: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Plussat: "I loved this comfortable, clean, flight. Best airplane meal I have ever eaten! Loved being able To place order on demand. Service was friendly fast and the bathroom was the largest I have ever been in."
Miinukset: "I would have liked the seats to recline more. I sat in a very economic seat where you could hear the toilets. But it was a economic seat"
Plussat: "It was on time and the seats were comfortable."
Miinukset: "The policies around hand luggage, checked luggage, and meals were all very unclear and we did not know what was included with our flight. In addition, they opened all of the windows electeonically, long before landing, waking us up."
Miinukset: "Delayed flight. TVs didn't work."
Plussat: "For not a lot more money than Economy, Norwegian offers a Premium seat class that has ample width and legroom for an overseas flight. Friendly staff served us two meals with complimentary wine. The food is so-so but it's so rare to get actual food these days that I was ecstatic! Real, warm blankets too. Definitely will fly again."
Miinukset: "Boarding very chaotic. No clear instructions about groups or times to board. No one knew which line they were supposed to be in."
Plussat: "No frills but it took me to where I wanted to go."
Plussat: "The flight was on time."
Plussat: "The Dreamliner plane that Norwegian flies on this route was amazingly comfortable. My husband and I usually chose to fly based on getting to fly on this type of plane. We were very pleased with the entertainment system and availability of movies and shows to watch, by far the best of the three other airlines we flew on this trip. The service was great, and the prices of in flight beverages were reasonable."
Miinukset: "I asked for a glass of water between drink services and was initially refused by the crew. Apparently Norwegian has a policy of requiring passengers to pay for water. Appalling."
Miinukset: "Crew members were not polite and often were rude!"
Miinukset: "NO WI-FI"
Plussat: "Comfortable and good entertainment choices."
Miinukset: "Landing in Iceland to switch crews was a surprise to me. I wasn't aware of this before the flight."
Plussat: "So the rumors were true. Poor customer service. Lengthy delay and the chaotic boarding. Appalling."
Miinukset: "See above."
Plussat: "Crew was nice...seats comfortable. Flight was about 11 or so hours such a great flight i slept most of the time. Great flight"
Miinukset: "Boarding took way too long causing our flight to be delayed for an hour"
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Fast, good loads in and out, totally worth of price.
Plussat: "Cheap, saved me when I was in a pinch, and easy check in. I loved being able to check in on the app and check my own bag!"
Miinukset: "It was difficult to understand what the flight attendants were saying over the intercom. Between the masks and the intercom, nothing came across well. Please continue to wear masks, but perhaps find a clearer way to communicate for those of us that are hard of hearing. I was too embarrassed to say “what!?” 84 times. It’s not their fault."
Plussat: "Not comfortable"
Plussat: "The flight was on time and direct."
Miinukset: "Ryan Air is like a city bus for air travel. There are no luxuries. You get what you pay for."
Plussat: "New seats and new walls, didnt shake like last flight. No loose parts."
Miinukset: "It was deleyed and made me miss my connection bus which was the second to last one. So if id miss it id have to pay 150 euro instead of 12 euro to get to my destination."
Plussat: "Fast and easy on time flight from PMO to FCO"
Plussat: "I like the aircraft"
Miinukset: "The change inside the plane.My seats was changed several times."
Plussat: "Used tissue stuck in the seat from previous flight ."
Miinukset: "La aeromoza , poco educada. Las del boarding me cobraron una maleta cuando en el check in nunca me avisaron, ni dieron la opción, de hecho a cada pregunta nuestra tuvieron que acudir a la encargada, todos principiantes, y eso significó que yo tuviese que pagar 20 euros por una cartera de mano."
Plussat: "Horrible check in service. Offensive people."
Plussat: "The crew was working doing their service well, quick service and I got help at the airport from a very helpful gentleman in custom service."
Miinukset: "It was my fourth flight with Ryanair in one week and in all those flights it was super cold temperature in the cabin. I asked the flight attendants for a bit higher at every flight but they did not fix it. Crew said that the captain regulates it.. At each flight all passengers in the rows around me agreed that it was very cold and they said that its always cold and the crew never changes it anyway. They cannot expect anything getting warmer, it is always uncomfortable cold. The flights were horrible and uncomfortable because of just that detail. I have problem with my throat and breathing since then. It got irritated and soar. I am a regular flyer becuase of my job and tried Ryanair but it was the coldest trips ever."
Plussat: "The flight was smooth and calm. The crew was very professional."
Miinukset: "I did not know in advance about the checked baggage charge. The web site was not clear in this regard. The cost to pay this charge at the Rome Airport was double the price of doing it in advance. This also created a lot of unnecessary stress. We barely made the connection even though we had two and a half hours between arriving in Rome and the departure of the Ryanair flight. Also, there was a delay after boarding of almost one hour."
Miinukset: "Having to pay fee for airport check in."
Miinukset: "30 min Delay - boarding 1 hour day on the tarmac before take off 30 min Delay - disembarking 2hr delay - getting our bags off Zero information throughout"
Miinukset: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Plussat: "Everything was on time"
Plussat: "No quest when we boarded. Hand luggage was allowed inside the cabin and not placed in the hold as has been on the last few trips."
Miinukset: "the quality of the announcements is poor. The staffs accents are so heavy that the announcements cannot be heard and or understood."
Plussat: "savannah and other staff member who catered for front of airline were just fanstatic.. down to earth really helpful and clearly experienced. really well done. please can they be passed some thanks from me. wayne trueman front row"
Plussat: "Excellent crew trying to polish a turd, and it was cheap"
Miinukset: "I'm waiting 40 years for my effing bag."
Plussat: "The crew"
Miinukset: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
Plussat: "Ryan Air 5.5 hrs Flight Delay from Glasgow, Scotland to Dublin, Ireland (Draft 2.1) Our flight from Glasgow, Scotland to Dublin Ireland on September 22nd with Ryan Air was delayed for 5.5 hrs (165 minutes) for unexplained reasons. We were supposed to depart at 3:25 pm and we actually departed at 8:55 pm when the plane actually began to move from the terminal to the runway. Over the ensuring 5.5 hr. delay there was no plausible reason given by gate staff or the bag check-in staff or the electronic flight board of daily departures in the Glasgow airport. Here is what we heard from all 3 communication sources stated in the previous sentence: • Seven (7) actual time delays of actual flight departure times (electronic flight board) ranging from: 3:25 pm, 4;30 pm; to be scheduled; moved to 5:15 pm; 6:30 pm; 8:00 pm; 9:00 pm; check with the gate. • Waiting for a plane to arrive......... • We have no idea...... • Waiting for a plane and a crew to arrive.... • Corporate is working on finding an available plane...... • I don't know....we will post the details when they are known to us..... The Scottish Times Newspaper (Sept. 21 or 22), reported that Ryan Air had allowed too many pilots to go on vacation at the same time which had made the entire flight schedule prone to long flight delays and numerous flight cancellations. What was reported on the various UK news shows was very different. Their were serious labor issues between Ryan Air's pilots and management, particularly Dennis O'Leary the CEO, over work conditions including pay and job performance. Those of us who read local UK newspapers had an inkling that the pot was boiling. However, as the actual departure delay went beyond the scheduled 3:23 pm, passengers were uneasy about our hotel rooms in our destination cities still being held and whether any drop-off family members should go home or be available if the flight was ultimately cancelled. What made it worse was Ryan Air realized that they were in violation of the European Union flight delay rule so they passed out FLIGHT DELAY POLICY to those waiting in line. The gate crew and the check-in folks outside security told us about having to provide all passengers two (2) free phone calls except that this would mean leaving security at the expected gate and going back to the Ryan Air check-in counter and back through security. A very arduous process one more time. Ryan Air has very arcane booking rules so if I change my checked baggage to a larger size, my only option was to add an additional piece of luggage at a very stiff cost. In our opinion, Ryan Air is a very poorly managed airline and the most customer-combative airline we have ever encountered in our many flights throughout the UK and Europe. Without hesitation, we would not recommend Ryan Air under any circumstances and would be willing to pay more with other carriers who take better care of their customers. [Customer names withheld for privacy reasons - 9/26/2017.]"
Miinukset: "Flight cancelled just a day before departure."
Miinukset: "My return flight was cancelled, and the customer service chat line is not available during the posted open hours"
Plussat: "The price. Period"
Miinukset: "Legroom non-existent. Sardines have more room in their can."
Plussat: "Stewards were great"
Miinukset: "Lines were long and we were charged for not checking in 2 hours early, then flight was delayed 2 hours."
Plussat: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
Miinukset: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
Plussat: "A very average flight, cannot complain. the newer mod seats made so much more room on the plane."
Miinukset: "When you buy tickets as a collective and check in with plenty of notice; it's an absolute disgrace to charge to sit next to your travelling partner. Ryanair going out of there way again to rinse there customers for every penny."
Plussat: "Cheap! That's why we book right? The actual flight was fine!"
Miinukset: "Security and immigration lines were massively busy and incredibly disorganized. The solution was just to delay the main flights. And weird up stairs then downstairs again to get to the plane. Happens!"
Miinukset: "Nickel and dime you in the worst way. If you don't print out you boarding passes (who does this anymore?!?) they charge you €15 each. They claim they need to "stamp" it for passport control which never happened. €50 each if you don't check in on line. Totally dumb. Make you jump through hoops to attempt to take as much money as possible. Avoid. Nothing redeeming about this airline. Seems cheap until you pay for every bag etc."
Plussat: "Low cost is the only thing going for RyanAir besides the crew being helpful. It's nice they have assigned seats now."
Miinukset: "Check in is utterly painful and stressful, ridiculous that you would need to pay to print boarding pass."
Miinukset: "Needs better AC and to be more organized."
Plussat: "Getting off the plane after we landed."
Miinukset: "You really should add the preboading criteria right at time of purchase. Cost $50 per person for boarding passes at airport."
Plussat: "It was on time"
Miinukset: "There was no messaging on the fact that you had to print the boarding passes or else you get charged 50 euro. There were emails to check in online in order to not get charged which I did the night before but after checking in I received the message about printing the boarding passes."
Plussat: "Departed and landed on time"
Miinukset: "No soap in bathroom and did not allow me to sit with my travellers. Seats were far apart and the entire plane was separated from their known people which led to chaos. The airline charges to select seats next to one another."
Plussat: "Seats are fairly comfortable if you and seat mates are normal sized, not chubby/large."
Miinukset: "Bag check at Malaga took almost an hour. Terrible queuing everywhere. You need at least 2.5 hours AT the airport if you are checking a bag on ryanair. Security moves very slowly, too, is very far from Ryanair bag check, THEN another queue to get through to your boarding gate. It was worst experience ever."
Plussat: "Very easy, no hassles; Beauvais is a small airport at a distance from Paris but the bus service is excellent."
Plussat: "Price was good. Staff are good in general but felt that the cabin crew lacked professionalism - a tough job noted however. Overall very happy with the service - please note my comments."
Miinukset: "Why did I pay for a priority que ? The point being exactly what ? The herding of customers into a cattle gate affair ? Last call 45 mins before the flight. Cheap flight - cheap organised. I note below someone has stated crew were professional and VERY entertaining ...... thatnis not professional I am afraid. A crew that is busy entertaining the passengers is a crew that lacks focus on the primary role of the cabin safety ... Human Factors !"
Plussat: "it was on time mostly, affordable, and allowed two carry on bags."
Miinukset: "the forced printing of my boarding pass which I didnt have overseas and couldn't use the app forcing my friend to print it out at work."
Plussat: "I liked that they boarded the plane from the front and back. It makes the loading process go so much smoother. The planes were clean and new."
Miinukset: "Everything was fine."
Plussat: "The ticket was cheap."
Miinukset: "We had a RT from Rome to Athens. When we returned we arrived at 11pm with a flight at 6am. I had intended to go to a hotel 0.2 mile away, but when we got there and I found out I had to pay a min $50 fee to the cab to leave the airport, I balked. We considered just waiting it out in the airport; until midnight when they suddenly cleared the airport of all the people waiting for transfers and had everyone wait outside on the sidewalk (no seating or anything). I was in shorts and it was 45F. Sigh. Both going to and coming from Athens boarding was more like a riot. I was told it was because Italians were hot blooded. Whatever. I awaited bloodshed. My mother is 73 and we had asked for assistance with boarding. We waited as people filled the hall, surrounded the podium, and slowly were shoved on board, and still no wheelchair or assistance. We kept being told to calm as the gate closed and the departure time passed. Eventually a very nice man got mom loaded like cargo and it was kind of fun, but I didn't get the impression that the airport or Ryanair were a particularly well oiled machine. As usual, arm + leg for baggage. No free drinks and teh entertainment was a non stop cavalcade of sales from the overhead of everything from perfume to lottery tickets. If I had a long trip in a city and wanted to take a short jump to a Ryanair city with my skivvies in my purse, this is a great airline. It's crappy in every way, but cheap. But, if you want a suitcase or food or a seat that doesn't worry you about it's cleanliness and give you leg cramps for weeks, pony up for the extra."
Plussat: "The agents act like police men and women. Too corrective."
Miinukset: "Attitude, correctiveness"
Plussat: "The team was nice."
Miinukset: "DELAY on this route is very normal appearance."
Miinukset: "I'd rather pay more to have a more relaxed experience."
Plussat: "Cheap, efficient, works!"
Miinukset: "Customer service is just bad. We had to self check in and self drop bag. We intentionally went to a lady to help us she said "this is self check in and you have to do it alone", in the process we had a mistake so she asked "why did you do that, the machine told you not to" - that's exactly how you should NOT treat your customers. We thought our luggage will not arrive - and she was rude and stressing us out. 0/10 for her"