Etsi halvat lennot välille Islanti - Helsinki

Plussat: Seats small for average person. One video movie cut out and would not start again.

Miinukset: The seat bottom was just a bit on the hard side.

Plussat: Crew was very nice and helpful. I loved the complimentary Icelandic water

Plussat: Thanks for offering food on a relatively short flight.

Miinukset: Need more vegan items

Plussat: The crew was good and the food from Frankfurt to Abuja was good

Miinukset: The layover time was extremely too long and would even be longer during my return

Plussat: Crew excellent...seats small and not too comfortable for business class.

Plussat: The crew on-board was nicer this time

Miinukset: Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing.

Plussat: My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip.

Miinukset: I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer

Miinukset: Delay in Philadelphia affected this score

Plussat: Checkin counter was very helpful. Crew during the flight was polite and helpful even under the circumstances of having to deal with another airline's plane due to the MAX difficulties. The in flight entertainment is ok but hopefully they can get more current and a larger selection of movies.

Miinukset: Boarding at the gate was unorganized even if the crew thinks it is ok. They call by rows but the attendants don't check and therefore the queue becomes a clump of people. The food offered either pre-ordered or bought on board leaves a lot to be desired.

Plussat: A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!

Miinukset: On time

Plussat: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Miinukset: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Plussat: Thanks for offering food on a relatively short flight.

Miinukset: Need more vegan items

Plussat: Held the plane when our flight from Denver was late.

Miinukset: No tunnel loading.

Plussat: Boarding the plane was efficient and timely, although a bit confusing as there were separate gates for passengers going to Iceland versus those flying through Iceland. The crew on the flight was very attentive and friendly.

Miinukset: The plane was very warm.

Miinukset: I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing.

Miinukset: Purchased only one way fee for luggage at expensive rate and had to pay another luggage fee on way back. Was not informed it was only one any fee . No complimentary food or snacks offered considering it was an 8 hr flight. When we did purchase a meal, portion size was very small.

Miinukset: Children running loose in the aisle

Plussat: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Miinukset: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Plussat: Amazing crew, great, professional customer service, boarding was a breeze, on time.

Miinukset: Prices for food are a bit high.

Miinukset: Children running loose in the aisle

Plussat: The crew was helpful and kind.

Miinukset: The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush

Miinukset: It was safe and everyone was friendly. Most spoke English and helped when I requested.

Plussat: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Miinukset: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Plussat: Lots of extra room, but that was due to the flight being under-booked.

Miinukset: No big complaints, but nothing special about the flight.

Miinukset: Delay in Philadelphia affected this score