Etsi halvat lennot reitille Islannista $[81-Suomeen

Plussat: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Miinukset: "Honestly nothing I was really happy with my flight!!!"

Plussat: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Miinukset: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"

Miinukset: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Plussat: "The seats were very spacious and we were fed on the flight!"
Miinukset: "In flight entertainment."

Miinukset: "Thanks Lufthansa for amazing service!"

Plussat: "Great crew. Great seats"
Miinukset: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Plussat: "Service and the crewe was very kind"
Miinukset: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."

Miinukset: "Horrible"

Miinukset: "Highly recommended for efficiency"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Good service overall. Great crew."
Miinukset: "Nothing in particular."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Miinukset: "nothing at this time"

Plussat: "It was a short, smooth flight"
Miinukset: "I had paid extra to pick seats and they were moved without informing me prior to the flight."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The Lufthansa service in rebooking."
Miinukset: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."

Plussat: "Crew and food were nice."
Miinukset: "The flight was delayed for 60 minutes"

Miinukset: "Very tide space made it impossible to survive 8h flight for a small person like me. Seats are to small and put to close together. I can’t imagine how a tall man can seat comfortably. All passengers around me complained about that. Boarding should be in groups not everybody at the same time. Although the flight was perfect and staff very nice the tide space makes me try another airline for my next trip"

Miinukset: "Flight was delayed."

Plussat: "Lufthansa service is better than any us carrier"
Miinukset: "They didn’t track my luggage Lost bag for two days"

Plussat: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."

Plussat: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Miinukset: "No access to usb power outlets."

Plussat: "everything was good other than the entertainment package"
Miinukset: "not verymany movies to select"

Plussat: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Miinukset: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"

Plussat: "Food from SFO was ok"
Miinukset: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."

Miinukset: "Flight was delayed"

Plussat: "Amazing service."

Miinukset: "Very long delays"

Plussat: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Miinukset: "U cannot think of anything."

Plussat: "On time. Fast boarding and un boarding. Crew is very friendly."
Miinukset: "No tv, though understandably on a short flight."

Plussat: "as usual flight itself was okay"
Miinukset: "no major complaints"

Plussat: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Miinukset: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Attentive crew, easy boarding (for 2 elderly people)"
Miinukset: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."

Plussat: "3 hour flight. Met my expectations. Boarding was easy and friendly crew.Athens airport was quite easy and comfrtable."
Miinukset: "Breakfast egg was rubbery. Small overhead space"

Plussat: "Staff are very friendly & well mannered. I like it since it's my first to fly with Lufthansa which compare to Swiss Air"

Plussat: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Miinukset: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."

Plussat: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."

Plussat: "Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board."
Miinukset: "Seats not comfortable."

Plussat: "The flight left on time which was great because I had a connecting flight. Everyone was provided with a pillow and blanket which was great because the flight was a bit cold. The meals were delicious as well."
Miinukset: "A few times I requested the flight attendants service, I was ignored and had to ask a second time. Overall the service was fine"

Plussat: "Good service."

Plussat: "terrible earphone, could listen only on one ear."

Plussat: "short and comfortable"

Miinukset: "No room in the seats. The food was poor. Pasta very dry tastless. 3 tbs if salad. One bite of desert."

Miinukset: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."

Plussat: "Friendly service"
Miinukset: "Crowded and salmon sandwhich was most unplesent, to all 3 in my familly"

Plussat: "My original flight was cancelled and then my flights after kept being changed without notice to me."
Miinukset: "There was no space for my knees. The crew was terribly rude and pissy with all the people. There was one younger stewardess that was kind and smiled a lot, but the older woman and the men were incredibly mean to everyone."

Plussat: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Miinukset: "It was just a relatively quick, unremarkable flight."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Miinukset: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."

Plussat: "Smooth take off and landing"
Miinukset: "Free food for everyone since it was delayed"

Miinukset: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Plussat: "No problems. I was satisfied"

Plussat: "Efficient, on-time service; plenty of overhead storage room."
Miinukset: "Small cramped seats were inappropriate for an international flight."

Plussat: "Small airplane"
Miinukset: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."

Miinukset: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"

Plussat: "Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!"
Miinukset: "I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd."

Miinukset: "No food or even water"

Miinukset: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."

Plussat: "The food."
Miinukset: "The seat are so narrow"

Miinukset: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"

Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"

Plussat: "Easy boarding"
Miinukset: "Seat width"

Miinukset: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."

Plussat: "Cannot think of anything."
Miinukset: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."

Plussat: "nothing."
Miinukset: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"

Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."

Plussat: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Miinukset: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."

Miinukset: "I paid for internet but it never worked"

Miinukset: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."

Plussat: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Miinukset: "Smooth flight."

Miinukset: "This flight did not occur due to delays."

Miinukset: "The 70 euro bag check fee"

Plussat: "Great!"

Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."

Plussat: "Ground crew was very helpful and flight was comfortable."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."

Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"

Plussat: "Introduce meals even to economy class"

Plussat: "Nice crew"
Miinukset: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."

Plussat: "everything except"
Miinukset: "food."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "Easy flight, nice crew members, no issues had here"
Miinukset: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"

Miinukset: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Miinukset: "I was bumped off. So I liked nothing about that SAS flight."

Plussat: "The seats were comfortable and the leg room was enough. Nice selection of music and movies."
Miinukset: "My luggage was ripped open. The suitcase is damaged. Alcoholic drinks are not free(even on the international flight, which I never experienced). Trays with food stay forever on your table( slow service).on The 7hour long international flight you can hardly sleep because the food is at the awkward times and it's not cleaned up in forever afterwards. Not very friendly crew."

Plussat: "Flight not full could stretch out Arrived early yet gate was ready"
Miinukset: "Printing baggage tags and putting on suitcase and hefting to conveyor belt. Someone there to help us but we are reaching the age where hoisting bags is not smart"

Plussat: "Good selection of movies on the entertainment center."
Miinukset: "Drinks were overpriced $9.00 for a small bottle of wine and $3.00 for a coke Their was no choice of meals. The only offering was chicken curry, which I don't care for."

Plussat: "nothing"
Miinukset: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Miinukset: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"

Miinukset: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Miinukset: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."

Plussat: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Miinukset: "There was no soap in the toilet..."

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."

Plussat: "Friendly crew. On time. Clean. Comfortable."
Miinukset: "All was fine."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "Nice crew. Basic services. Early arrival."

Miinukset: "food"

Plussat: "Food."
Miinukset: "No audio."

Plussat: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."

Miinukset: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Miinukset: "I could not be given the boarding pass fir the last leg of my trip"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "Selection of many movie choices"
Miinukset: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Miinukset: "Economy seat with Centre seat left empty"

Miinukset: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "Crew attitude, food, bluberry juice, punctuality"
Miinukset: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"

Miinukset: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"

Miinukset: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."

Miinukset: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"

Plussat: "All was great!"
Miinukset: "Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising..."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Miinukset: "Crew wasn't attentive. Seats were small."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Plussat: "Crew was proffessional"
Miinukset: "The crew did not use air freshener and some passenger smell really bad."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Miinukset: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."

Plussat: "Movie selection ok."
Miinukset: "Minimal coach legreeom even for an average-height passenger."

Miinukset: "The boarding is not made smoothly and it is confusing some times"

Miinukset: "Children running loose in the aisle"

Plussat: "Arrived safely at my destination! Plane was nice and cold and staff were very kind."
Miinukset: "Boarding area was very crowded and the operator did not guide the crowd hardly at all. The line ended up being in the middle of a busy walkway. Flight was ok, a little rough on the landing but I believe wind in our final destination was a major factor. Baggage claim on the berlin side was slow and crowded being right outside the catwalk."

Miinukset: "Seat comfort"

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "Seats were a little more comfortable than other airlines."
Miinukset: "Charges for food"

Plussat: "On time. Luggage arrived to destination."

Plussat: "no snacks oferred"
Miinukset: "crew was helpful comfortable seats"

Plussat: "Excellent everything!"

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Miinukset: "4 hours in plane without take off, grounded! spoon feeding the 30 minute delays"

Miinukset: "Not enough time to grab a bite to eat during layover!"

Miinukset: "Long delay because of weather"

Miinukset: "One of three checked bags did not arrive on time."

Plussat: "The ride was comfortable and easy!"

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "Selection of movies"

Plussat: "NA"
Miinukset: "NA"

Miinukset: "Baggage claim took over 1 hour."

Plussat: "cost of ticket"
Miinukset: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."

Miinukset: "2 hour delay. Then couldn't get my bag and waited for over an hour"

Miinukset: "My husbands screen didn't work and couldn't be fixed. For boarding, there was never an announcement and seemed unorganized"

Plussat: "See above"

Miinukset: "Boarding was unorganized."

Plussat: "See comments above."
Miinukset: "See comments above."

Miinukset: "No outlets a big converter box under the seat so I had no footspace."

Miinukset: "Delay on boarding"

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Miinukset: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"

Plussat: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Miinukset: "Boarding is awful - just a mad rush of people!!"

Plussat: "See above"

Miinukset: "Lines and more lines. Little to no information to travelers. Reykjavik airport very disorganized."

Miinukset: "Delayed wait for takeoff resulting in issues for those with connecting transportation"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Plussat: "Icelandair service"

Plussat: "Same as above"
Miinukset: "Same as above"

Miinukset: "We were seated at an exit seat which was fine other than the window seat being very, very cold."

Plussat: "same as above"

Plussat: "The Reykjavik airport is not well suited to board so many flights at the same time. The terminal was crowded and boarding was chaos."

Plussat: "The captain was really nice when talking over the speaker."
Miinukset: "The food isn't free and there are no snacks given out."

Plussat: "Happy crew, efficient. Friendly. Everything on time or early 5*. Appreciated no fuss of hand luggage size and weight (as on others) Keep up the good work!"
Miinukset: "All perfect, none"

Plussat: "Nothing was good."
Miinukset: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."

Miinukset: "No vegetarian meal option. Couldnt eat anything"

Miinukset: "They don’t even give you free water. Even when you’re sitting on the tarmac in 90 degree weather for an hour."

Plussat: "They were friendly and excellent plane"

Plussat: "Our steward"
Miinukset: "There was a dog barking the entire flight. We upgraded to premium but did not get a premium meal"

Plussat: "Comfort. Seat selection. Price."
Miinukset: "Crew attitude. Check in."

Plussat: "no"
Miinukset: "more attention by crew, were not very friendly and did their best to ignore you"

Miinukset: "Extremely long time for bags to arrive"

Miinukset: "$100 PER BAG !?!?! WHAT A JOKE"

Plussat: "Tasety food"

Plussat: "The selection of flight time, leaving Boston at 11pm, makes it perfect for a long sleep without interruptions."

Plussat: "On time Clean and modern airplane"
Miinukset: "Boarding room at CDG is too small Can’t choose seat for free"

Plussat: "The only male flight attendant was very helpful and polite."
Miinukset: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."

Plussat: "Good price"
Miinukset: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."

Plussat: "Alesund airport is very clean and modern"

Plussat: "The flight crew personnel were friendly & helpful. Seats were fine, there was enough space. We were majorly delayed but so glad that they did not cancel the flight."
Miinukset: "The flight left almost 5 hours late, and we were just hoping it would not be canceled, as the staff at the airport would provide no information for over 4 hours. It caused some panic that we would be stranded as there was not another flight (from Paris to LA) with this airline for 2 days! It was hard to believe that the airline staff would tell us nothing, as somebody knew what caused the delay and if it was likely that the flight would go, right??!"

Miinukset: "the seats in business class did not become flat like in other airlines.not very comfortable for sleeping."

Miinukset: "My flight was changed to a flight I could not make. I had to cancel flight to Oslo and Spent extra $500 to purchase another flight. Very unhappy."

Miinukset: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"

Miinukset: "Almost 2 hours to check in at jfk. Not given the option for bag drop or checking in online. Worst lines I’ve ever experienced. Awful airline. Never again!"

Plussat: "I never leave bad reviews, but the service was not great."
Miinukset: "It was a 9 and a half hour international flight and my tv did not work. There were no complimentary meals. We also got stuck on the runway when we landed for an hour. So we were on that plane for almost 12 hours"

Plussat: "The aircraft was new and screens/tables all worked, plus the crew was friendly"
Miinukset: "The whole weight limit got me as I didn't realize it includes your personal item. After meticulously measuring my carry on i was quite crushed to still have to pay 40 pounds for the overage."

Plussat: "Nice new planes"
Miinukset: "The food wasn’t great"

Plussat: "The speed of checking."
Miinukset: "The wheelchair booking seems complicted"

Plussat: "The friendly crew."
Miinukset: "My flight was canceled for no reason. I am currently stuck in Oslo for the next 4 hours waiting to go to Berlin."

Plussat: "Not much"
Miinukset: "Disorganized checkin, poor gate communication, bizarrely rude flight attendants amazingly cramped seating."

Miinukset: "Two cancelled flights and one 4 hour delayed departure"

Plussat: "Nothing because I did not take this flight"
Miinukset: "That we were there 50 minutes before departure and it was not clear that we had to be there an hour before departure. It’s not that we didn’t plan to be earlier (we did) but our Uber driver took an awful route and turned a 50 minute drive into 2 hours. Given there was nothing else we could do, we would have appreciated a little more leniency or at least more clarity on the hour rule."

Plussat: "Good leg room"
Miinukset: "Very expensive baggage. Don’t like the food policy"

Plussat: "On time and efficient."
Miinukset: "Checking in is not a simple process for Norwegian, kept receiving e-mails requesting me to upgrade the flight but never was clear where to check in and the bag weight limit is not made obvious."

Plussat: "The Boeing Dreamliner"

Miinukset: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"

Miinukset: "at a minimum, Norwegian should offer free water. We need to take pills and it is good to keep hydrated."

Plussat: "Good plane, nice crew"

Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"

Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"

Plussat: "As expected. Very quick to get luggage from layover"
Miinukset: "Nothing. Only 1.5 hour flight"

Plussat: "Fast and easy boarding"

Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"

Plussat: "Legroom plenty"
Miinukset: "30 mins late"

Plussat: "Self check-in and boarding procedures Seat spacing"
Miinukset: "Mobile App could be better Amenities"

Plussat: "Dreamliner was good."
Miinukset: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "It would be good to know in advance that even for long international flights you're going to have no pillow, no blanket, no drinks and no food!!!!!!! Or pay a lot for it. This is hard for à long ( still expensive) flight. This is the first time I have this experience. It's very dissapointing."

Plussat: "The airplane itself is lovely."
Miinukset: "The entertainment selection. More Norwegian and Scandinavian choices would be nice."

Plussat: "Comfortable seats, entertainment system, good meals, friendly crew!"

Plussat: "The Dreamliner was lovely, seats comfortable with enough space The entertainment system was good, easy to use but USA biased of course"
Miinukset: "My expectations were high! So maybe that's why I am so disappointed. Should have been warned as the app is terrible, hardly ever works. OK we were delayed an hour, it happens. The food and drink service was awful. So very average hot meal 2 hours into the flight. Hardly "nice and tasty". If you're going to do the talk you got to deliver. Then nothing for 7 hours! Even trying to get water was not easy. I paid £50 for a bag and this terrible service. We get to Oakland and there's nowhere to dock! We wait 40 mi ms just to get out. More problems at Immigration There's no other flights but it takes over 2 hours go get through. This plane does this flight 4 times a week. Get it sorted. Could have been great. Couldn't recommend this service"

Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."