Etsi halvat lennot reitille Kölnistä $[7232-Helsinkiin

Plussat: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Miinukset: "Change the variety of the food same as other airlines do"

Plussat: "Yes"
Miinukset: "Everything was good"

Miinukset: "The business class seats on Turkish fully recline which is my top criteria. The window seats don't have direct aisle access though. The food was good as always on the flight. The weakest part of their offering is in the entertainment area where the movies are out of date and the TV series haphazard."

Plussat: "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
Miinukset: "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."

Plussat: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Plussat: "Food, new plane"
Miinukset: "Poor boarding process"

Plussat: "Entertainment package"
Miinukset: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."

Miinukset: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."

Miinukset: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."

Plussat: "Excellent service, great to see people smiling and happy to be there."
Miinukset: "Their WiFi is terrible."

Plussat: "Only two thing. The bathrooms and the intertainment"
Miinukset: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"

Plussat: "Everything was exceptional"

Miinukset: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"

Plussat: "Overall it was good."
Miinukset: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."

Miinukset: "My Miles&Smiles were not added to the trip."

Plussat: "Plenty of options for entertainment. Enough room to be comfortable in economy."
Miinukset: "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."

Plussat: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."

Plussat: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Miinukset: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Miinukset: "It was nice"

Plussat: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."

Plussat: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Miinukset: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."

Plussat: "No comment"

Plussat: "Food on board"
Miinukset: "Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed"

Plussat: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Miinukset: "Nothing , it was all good"

Miinukset: "Love your airline. Boarding process is your weak spot."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Miinukset: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."

Plussat: "The seat"
Miinukset: "My light for an attendant was on for 20+ min, unanswered, while they were laughing loud behind thecurtain. 2) they announced that there will be a second round of food toward end of 11+ hrs fliht. It NEVER happened (::"

Plussat: "The crew and Rome team were great. Very accomadating"
Miinukset: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."

Plussat: "Very friendly airline, on time always, good in-flight entertainment¿"

Plussat: "Nothing"
Miinukset: "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."

Miinukset: "boarding the treat you like animals"

Plussat: "I liked the space I had in my seat."
Miinukset: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."

Plussat: "Best airlines"

Plussat: "Crew"
Miinukset: "Old air planes, bad airport instantly, not attractive food."

Plussat: "Food"

Plussat: "Nothing"
Miinukset: "Check in late, rude staff, bad food"

Plussat: "Food was good for airline food."
Miinukset: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."

Plussat: "A lot of media content"
Miinukset: "driving to the plain by bus"

Plussat: "Everything was great!"

Plussat: "Same as above."

Plussat: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
Miinukset: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."

Plussat: "The flight itself was fine, once I paid for it a second time!"
Miinukset: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"

Plussat: "The food, the hotel vouchers, the staff, the plane. I love everything about Turkish Airways"

Miinukset: "I liked it all"

Plussat: "Good tasting food"
Miinukset: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"

Plussat: "Food was great, wish gluten free had been an option! Amazing staff!"
Miinukset: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."

Plussat: "Food was great, wish gluten free had been an option!"
Miinukset: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."

Plussat: "I Am like The Service"
Miinukset: "I Am like everithiry the service and food"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Miinukset: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"

Plussat: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Miinukset: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."

Plussat: "The crew was friendly, attentive and helpful"
Miinukset: "The leg room would have been ok if the people were forced to put their chairs in the upright position during meals."

Miinukset: "2h30 delay and no follow-up for connecting flights"

Plussat: "Nothing"
Miinukset: "Poor customer service, was booked off twice without being informed."

Miinukset: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."

Plussat: "Friendly and professional staff, comfortable and on-time flight."
Miinukset: "Clear up-front notification about first checked bag not being included in ticket price. This info did not appear at the time the booking was made. Very frustrating."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Friendly cabin crew"

Plussat: "Quick flight. O ly 2 people per row. Bags did not get lost"
Miinukset: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "Too high price tickey and had to buy luggage"

Plussat: "Love the entertainment and meals"

Plussat: "Accommodations comfortable"
Miinukset: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."

Miinukset: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Plussat: "The food was excellent"

Plussat: "on time Family Check in"

Miinukset: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."

Plussat: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Miinukset: "Everything was great. No complaints."

Miinukset: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."

Plussat: "Everything as expected."

Miinukset: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Miinukset: "Delayed"

Miinukset: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."

Plussat: "The flight attendants all were very helpful and seemed to enjoy their jobs"

Miinukset: "Our booking was changed from cologne to Frankfurt and Frankfurt was hurriable."

Plussat: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Miinukset: "Nothing"

Miinukset: "missed connection in frankfurt"

Plussat: "The crew was very friendly and helpful"
Miinukset: "I am lactose intolerant and there were few non-dairy options"

Miinukset: "We called customer service to change our seats to an aisle seat on both of our flights due to a knee injury and the representative changed them for us after trying to make excuses that she couldn't. When we boarded we found out she gave us BOTH middle seats in the middle of the plane on both flights, she lied to us about them."

Miinukset: "The security line at the Berlin airport was very long. It took almost 40 minutes and the airline was not providing information / assurances that the plane would wait."

Plussat: "Service was professional"
Miinukset: "Food veriety"

Plussat: "Crew."
Miinukset: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."

Plussat: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Miinukset: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."

Plussat: "Plane left on time and arrived on time Crew worked hard"
Miinukset: "Main issue: It was extremely cold in the plane the entire flight! Minor issue: entertainment computer did not work"

Plussat: "Efficient boarding"
Miinukset: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."

Plussat: "Good plane"
Miinukset: "No entertainment on board of the aircraft"

Plussat: "Plane not full so we hat an extra Seat"

Plussat: "Staff was very professional, the plain was new and clean. Food and drinks were also good."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "The flat bed seats in business are great. Be sure to get aisles seats in the middle so no one has to crawl over you to get out of their seat."

Miinukset: "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."

Plussat: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Miinukset: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"

Plussat: "Faster then any other airline. Supersonic jet ..."

Plussat: "Crew was nice Lots of movie choices but the headphone jack isn't compatible with regular personal headphones so you had to use theirs which were uncomfortable and poor sound quality"
Miinukset: "And they lost our luggage."

Plussat: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Miinukset: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."

Plussat: "The crew members were so sweet."
Miinukset: "Flight was late. I missed my connection."

Plussat: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Miinukset: "Food and seat comfort."

Plussat: "Stewards dis perfect job"

Plussat: "Check in was swift"
Miinukset: "Friendlier approach from the crew"

Plussat: "Everything was excellent . I was very happy with this flight.Thank you so much."

Plussat: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Miinukset: "I expected more from airlines lake Austrian."

Miinukset: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Miinukset: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"

Miinukset: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Miinukset: "late flight once again"

Miinukset: "They overbooked the flight which delayed boarding but the flight was on time."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plussat: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Miinukset: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."

Plussat: "Almost every thing was very good"
Miinukset: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."

Miinukset: "We are late only 25 min (50% of flight - 50 min)"

Plussat: "The flight was short and got us there"
Miinukset: "This was not business service. The seats were uncomfortable, virtually no leg room."

Miinukset: "Long delay."

Plussat: "Boarding/deplaning quick Left on time"
Miinukset: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"

Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Plussat: "Short flight, no major issues."

Plussat: "Plane was half empty, so we could sleep on three middle seats"
Miinukset: "I would expect more (and better) food for 9 hour intercontinental flight"

Miinukset: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Plussat: "Very comfortable aircraft"

Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"

Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Miinukset: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."

Plussat: "On time boarding in Vienna and lending in Chicago."
Miinukset: "Not enough food for a long flight (only one poor meal was served during the entire flight)."

Plussat: "Helpful service, decent food."

Plussat: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."

Plussat: "Staff was nice."
Miinukset: "flight was late."

Miinukset: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Plussat: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Miinukset: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Miinukset: "The departing time is quite bad 4:20 in the morning"

Miinukset: "Flight was cancelled and we weren't notified."

Plussat: "No stops"

Miinukset: "Comparing with LOTPolish everything wasmore than better"

Plussat: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."

Plussat: "Decent between chare distance for a medium sized airplane (A321)"
Miinukset: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Plussat: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Miinukset: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."

Plussat: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."

Plussat: "Plane was on time, boarding was fast and easy, great crew"
Miinukset: "Food was terrible"

Plussat: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Miinukset: "Can't answer this question because everything was fantastic."

Plussat: "Flight was cancelled. Had to wait in the airport with kids."

Plussat: "All"
Miinukset: "All"

Miinukset: "I had no notification about luggage fee in airport upon registration."

Plussat: "Really enjoyed the quick and pleasant service from the crew."
Miinukset: "This was actually one of the better flights I have been on."

Miinukset: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Miinukset: "I missed my flight because my previous flight was delayed 2.5 hrs"

Miinukset: "One hour delay"

Plussat: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Miinukset: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Plussat: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Miinukset: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Plussat: "I canceled the flight 6 weeks ago, no refund issued."
Miinukset: "I canceled the flight 6 weeks ago, no refund issued."

Plussat: "Boarding was quick and we arrived on time."
Miinukset: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Plussat: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Miinukset: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Plussat: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Miinukset: "flight delayed by more than 1 hour"

Miinukset: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Plussat: "Clean enough"
Miinukset: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Plussat: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Miinukset: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Plussat: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Miinukset: "The plane seemed very old, toilet in poor condition."

Miinukset: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Plussat: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Miinukset: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Plussat: "Crew, polite and friendly"
Miinukset: "delay of more than 6 hours and incorrect information"

Plussat: "company gave out free drinks and snacks"

Plussat: "Easy to book on phone no problems getting boarding passes etc."
Miinukset: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Plussat: "Every thing."

Plussat: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Miinukset: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Plussat: "On time ,clean aircraft..."
Miinukset: "Crew was very serious...a smile can make a difference....."

Plussat: "The flight went well."
Miinukset: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Miinukset: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Plussat: "Arrived early to destination"
Miinukset: "Lack of entertainment also limited drinks"

Plussat: "The flight was punctual"
Miinukset: "I got charged twice for luggage and couldn't get a refund"

Miinukset: "Rude crew, not organised work , not enough space for legs"

Miinukset: "I had to make my own way home from Manchester.. plane diverted due weather."

Plussat: "The food they offer to purchase. Easy check in at the airport."
Miinukset: "Better seat pitch. I'm not a tall man, but the space is very small."

Plussat: "Leg room and reclining"
Miinukset: "Nothing"

Plussat: "On time , crew good... no complaints"

Plussat: "free breakfast great staff"

Plussat: "Free drinks, cheap flight and fairly comfortable!"
Miinukset: "No allocated seat."

Plussat: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Miinukset: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Plussat: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Miinukset: "-"

Plussat: "Everything was awesome!!! I am going to buy only from you my next flights."

Plussat: "nothing"
Miinukset: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Plussat: "I recomand to Everyone to use the airlines!!Very good quality"
Miinukset: "Nothing , was everything perfect!The stewardesses very nice"

Plussat: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Plussat: "Food"
Miinukset: "Space to sit, especially when seated in the middle"

Plussat: "Can't say that I liked anything at all."
Miinukset: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Plussat: "comfy seats and a breakfast thrown in !"
Miinukset: "not much"

Plussat: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Miinukset: "Seats rather narrow"

Plussat: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Plussat: "Good price, comfortable seats, nuce food and candies"

Miinukset: "No online check-in. 1 hour waiting for nothing."

Plussat: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."

Plussat: "Seats were good"

Plussat: "Nice seats, clean spacious airport, nice crew"
Miinukset: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."

Miinukset: "Everything"

Plussat: "Departure and arrival were right on time."
Miinukset: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."

Miinukset: "One hour delay and baggage retrieval also took one hour"

Plussat: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Miinukset: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."

Miinukset: "We had were more than 3 hours late"

Plussat: "Comfortable and spacious seat allowed me to slee most of the flight!"

Plussat: "Nice crews. Flight was on time"
Miinukset: "There is no instant noodle as in Suncafe (menu)"

Plussat: "smooth check in and boarding"

Plussat: "I like the competative rates and on time schedule."

Plussat: "Nothing"
Miinukset: "Lost my luggages"

Plussat: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Miinukset: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"

Plussat: "Short wait"
Miinukset: "Not enough leg room"

Plussat: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Miinukset: "0000000000000000"

Miinukset: "Didn’t get to it"

Plussat: "The employee were professional and nice. Every thing went smooth"
Miinukset: "None"

Plussat: "Mostly everything was fine with the flight"
Miinukset: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."

Plussat: "The lounge"
Miinukset: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."

Plussat: "Fast amd easy flight"

Plussat: "Quik flight"
Miinukset: "The fiod I requested from the menue was not available"

Miinukset: "Very bad transfer arriving from Istanbul at Antalya."

Miinukset: "Very bad transfer arriving from Istanbul at Antalya."

Plussat: "Wonderful flight. Everything was Handled well by flight staff"
Miinukset: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"

Plussat: "We got where we were going safely"
Miinukset: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."

Miinukset: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."

Plussat: "Staff was nice"
Miinukset: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"

Plussat: "Cost was reasonable."
Miinukset: "Often it has delays."

Miinukset: "Delayed 35 minutes"

Plussat: "Good flight overall and crew good"
Miinukset: "Left half hour late otherwise satisfied"

Plussat: "customer service in general.."

Plussat: "Plane was veryClean. On time. Staff were very frindly"

Plussat: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."

Plussat: "efficient boarding"
Miinukset: "seat a bit worn out. luckily it was a short flight"

Plussat: "Everything perfect I Like the sun express"