Be clear on Carry on and personal luggage!
Very smooth flight. Not enough meal choices.
Reliable flight with a good airline.
I ordered a vegan meal months in advance. The meal never came and they tried to give me chicken. I told the attendant and she said nothing she could do, someone must’ve messed up so I had nothing to eat. She was very rude about it and did not apologize or anything, just said “handed them all out already” and walked away. Another attendant eventually came over and I asked her for some help and she was able to provide me with some snacks and she was very kind.
Food was terrible and you only eat because you are hungry. Only water given between meals. Should have used other airlines for this long haul flight. Will not repeat.
This was the best flight I have ever been on. It was such a pleasant surprise that every passenger got a blanket, a pillow, and two whole meals! There was a camera option for the seat back screen where one could see forwards and downwards without a window seat. But the best part was the crew, both on and off the flight; they were so incredibly helpful that I can't say enough good things. Thank you, SAS!
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "connection information very poor"
Plussat: "Great service. Very comfortable seat"
Plussat: "A lot of seating space. very comfortable."
Miinukset: "You have to pay for wifi."
Miinukset: "Could not have been better"
Miinukset: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Plussat: "Everything!!! Excellent service"
Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plussat: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Plussat: "Food was excellent!"
Plussat: "The crew was great and the economy seating was roomier than expected."
Miinukset: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."
Plussat: "plane is clean & seats are comfy"
Plussat: "Great movies."
Miinukset: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Miinukset: "Didn’t have veggies good on board"
Miinukset: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Plussat: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Miinukset: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Plussat: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Plussat: "Pros: -Good food -Good entertainment -Attentive staff"
Miinukset: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Plussat: "The crew was incredibly friendly"
Miinukset: "I would have appreciated a vegetarian option for the meal."
Plussat: "Good flight attendants and a plus for the early arrival."
Miinukset: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Miinukset: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Plussat: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Plussat: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Miinukset: "Food tasted Horrible"
Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Plussat: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Miinukset: "Crew unfriendly"
Plussat: "Not enough space to store items."
Plussat: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Plussat: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Miinukset: "8 years ago on similar flight from Lax to got, we had to retrieve checked bags in Sto, and then go through security. It was not clear at all on this trip if it was the same. SK agent at lax seemed unsure, Arlanda customer service agents at baggage in Arlanda also seemed unsure. We then learned from another airport worker at baggage they would go all the way through. It is very important to know since turn around time is very short, and I almost missed flight 8 years ago, and bags did miss it last time. Tks"
Plussat: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Miinukset: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Miinukset: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Miinukset: "Delay for 2 hours, without anny compesation"
Plussat: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Miinukset: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."
Plussat: "food and movies were great. appreciated the coffee and tea"
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Crew was very welcoming and nice"
Miinukset: "Wish they would offer more free beverages than tea & coffee.What is free and what is not is unclear with so many options"
Miinukset: "Instead of a direct flight from Los Angeles to stockholm I got three flights and two layovers just because they said They were understaffed and I ended up having a very long and terrible flight shifting from one airport to another and I did not get offered any upgrades or compensation for this inconvenience,"