Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Very poor snack and drink option
Delayed flight, it is noticeable airplanes noticeable aged
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Miinukset: "Very nice crew and great food"
Plussat: "Impressive service... amazing crew, very friendly and professional"
Miinukset: "When its rain we shouldn’t walk to the air plain"
Miinukset: "Information on arrival time was not correct"
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Very professional"
Miinukset: "Lost luggage"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Miinukset: "No reading light in my seat..."
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"
Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plussat: "The crew was efficient. Flight left on time. Food and wine served."
Miinukset: "No entertainment."
Plussat: "kLM staff was great."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Plussat: "The supplied pack of toothpaste/toothbrush"
Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "Everything - Checkin, crew, food, entertainment"
Flight was canceled a month ago, remember?
Fast, good loads in and out, totally worth of price.
Miinukset: "Hold checkin counter open to advertised time"
Miinukset: "First of all, we've had to pay registration fee 55 Euros each, just because we didn't check in online! What the hell is that? Secondly, the seats that I paid for were not available! Lousy service..."
Miinukset: "Gate was closed without putting a notice on the boarding."
Miinukset: "Big delay uncomfortable plane"
Miinukset: "Not worth trying to choose seats. Computer still seems to allocate at random. Unless travelling with small children just go with the flow for 2 hours or so."
Miinukset: "Worst plane seat of all carriers. No leg room, to close to seat in front no where to put anything , no usb charger. My local bus is more comfortable & better equipped. Same as 90% of people only fly Ryanair as a last resorts. Friend tried to down load boarding pass in the morning of flight was not able as need to be done 24hrs before. 50 euro to get printed at airport outrageous. Perhaps you could Justify £10 but 50 euro!! Why do they try so hard to rip there customers off at every turn"
Plussat: "New seats and new walls, didnt shake like last flight. No loose parts."
Miinukset: "It was deleyed and made me miss my connection bus which was the second to last one. So if id miss it id have to pay 150 euro instead of 12 euro to get to my destination."
Miinukset: "Very bad service. Everything is bad"
Miinukset: "Massive delay"
Plussat: "Nothing, my worst flying experience since 1993"
Miinukset: "Check in, why no simple bag drop off? The cabin supervisor never shut up on the microphone, non stop it was, 14hrs later and my ears still thumping"
Miinukset: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Miinukset: "Der Preis alles muss extra bezahlt werden"
Plussat: "Entertainment system is on a good sized screen with ample selection of programming."
Miinukset: "You're basically dehydrated by the time you reach your destination. They are stingy with water and other beverages. They charge for ALL alcoholic beverages. Most airlines serve wine with a meal and only charge for liquor."
Plussat: "Very nice new aircraft!"
Miinukset: "Terrible food - do not order anything from ryanair!!!!"
Plussat: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Miinukset: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Miinukset: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Plussat: "price boarding"
Miinukset: "flight delayd luggage delayed seating random"
Miinukset: "2h delayed flight!"
Plussat: "It was over quick."
Miinukset: "Seats dont recline, no free drinking water, unorganised when too many bags onboard, nl change for buying products with cash."
Plussat: "Loved priority boarding with 2 bags, very smooth. Left on time, arrived early. Comfortable enough for a 1-hour flight."
Miinukset: "Website said we must get boarding passes stamped or we wouldn’t be allowed on flight, and we wasted time waiting in line at check-in desk only to find out we didn’t need to get a stamp after all. The constant ads were annoying of course."
Plussat: "Cheap tickets"
Miinukset: "Unclear policy regarding check-in and fees attached. Make sure you check in early online! Avoid a stupid 55€ fee! Terrible boarding -felt like cattle being herded. Rude employees. Uncomfortable seats that don't go back at all. Left the bright florescent lights on the whole time for a night flight so they could try to sell us more stuff in-flight. An hour late."
Plussat: "Cheap cheap cheap!"
Miinukset: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Miinukset: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Plussat: "Cheap fare"
Miinukset: "I didn’t receive an email confirmation for my flight. When it was time to check in at the airport I was greeted with a scowl and was told I needed to pay 80€ per ticket because I didn’t check in 2 hours before. In all my flying I have never heard of this kind of policy. They were uncompromising and rude. They also demanded an additional charge of 50€ for my checked bag which should have been 1€, apparently, had I complied with the unknown terms."
Plussat: "The staff was very professional"
Miinukset: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Plussat: "Price of tickets!"
Miinukset: "Walking out on the tarmac to board."
Miinukset: "the fact my flight time was changed and no-ne told me!"
Miinukset: "I was informed at the departure gate that my carry-on baggage cannot be brought to the airplane and I was forced to pay 50euro at the last minute for the baggage fee. The ironic part was I have gone through the check-in desk to ask for whether my carry on fits Ryanair standard or not. That was very unprofessional and inconsistent way of handling the issue."
Plussat: "The pilot was amizing! Real spanish bravado!! :) The crew was perfect.very polite and helpful!10/10"
Miinukset: "The boarding is shame and the meal assortment is poor!"
Plussat: "Delayed take off , arrived a head of time"
Miinukset: "Lack of information for delay"
Plussat: "Low-cost flight. Very affordable. Easy check-in online. Clear policies. Friendly staff. Comfortable flight. Tips: Print out you boarding pass. Pay ahead for check-in or extra luggage. Expect to pay extra if you print your ticket at the airport, pay for luggage at the airport, opt for a reserved seat. Don't expect complimentary snacks and drinks (available for purchase). Their Sky Mall magazine is the entertainment and gets passed out (recommend you bring your own entertainment). These are all necessary to keep these flights very low cost! It is worth it!"
Plussat: "Speedy boarding."
Miinukset: "Stansted security a pain. Seat uncomfortable."
Plussat: "Seat was comfortable"
Miinukset: "Charges to print boarding pass was extremely high and the system was down so took way too long to get resolved. Made for a very poor experience. Boarding process was an awkward mess."
Miinukset: "Due to a technical problem of the aircraft a site inspection was needed. - While waiting, the lead flight attendent, Anikó was chit-chatting in Hungarian with some passengers, sharing different information in an unacceptable, non-professional manner (how often and why Ryanair flights are delayed, how passengers act in such cases, she only had 2h sleep the previous night, etc). A disgrace both for the airline and her profession!"
Plussat: "Whenever the flight ended"
Miinukset: "Absolutely everything. Worst airline I have ever flown on in my entire life. Would give 0 stars if that was a possible option. Had to pay $50 to check a bag and $50 because I didn't ha s my tickets printed out. Then my flight proceeded to be delayed for 8 hours and nobody made any effort to help us understand what was going on"
Plussat: "Smooth flight."
Plussat: "Very smooth flight. Flight crew was very professional and dressed well. My flight from Dublin to Glasgow was under 40 minutes and I was really impressed."
Miinukset: "Not a thing. Everything was smooth"
Plussat: "I needed a glass of water as soon as I boarded to take some tablets as I was starting to feel unwell. The crew accommodated this immediately and were very pleasent."
Miinukset: "Why people don't just pay if they want to sit together. It is that way now so go with it rather than main and play chess on the plane, asking people if they will change seats. Sort it out your adults. Surely you can cope for a few hours?"
Plussat: "I sat in the front row and had plenty of leg room. A crew member kindly switched my middle seat for his window seat for which I was very grateful."
Miinukset: "Ryanair did not offer any food or beverage for "free" (i.e., included in the price of our ticket). It was a huge hassle to get our boarding passes printed. We needed to do this in order to be spared a €50/person penalty which I think is outrageous. Boarding was a little intense."
Miinukset: "Couldn't check in early on the app because of US passport. Nothing directed us to the website, saying we could check in there. 2 hour shift before the flight was looking for a kiosk to check in- they had none. Had to pay $100 euros just to check in at the desk."
Miinukset: "The customer service agent was horribly rude. When asked her name, because she wasn't wearing a name tag, she said "Oh, you'd like my name? I'll be sure to write it down for you." I never ended up getting her name, but the way she treated me and my fiancé - as two customers that were very much over paying - was inappropriate and unprofessional. Never again will I fly RyanAir."
Plussat: "Staff was friendly."
Miinukset: "Two hour delay and told nothing."