The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Everything went very smoothly.
Plussat: "Very friendly crew, clean airplane."
Miinukset: "Nothing. They did excellent job."
Plussat: "Boarding a smooth flight"
Miinukset: "Food absolutely"
Miinukset: "Mi s-au pierdut bagajele !"
Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Miinukset: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Miinukset: "Seat spacing"
Plussat: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Miinukset: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Plussat: "Rude inconsiderate staff. Terrible plane"
Plussat: "Food and workers were great"
Plussat: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Miinukset: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plussat: "Departed on time, smooth sailing."
Miinukset: "no entertainment available"
Plussat: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Miinukset: "Everything was very smooth, except that the seats were not very comfortable!"
Plussat: "Good experience, service was good, and attendants were courteous"
Plussat: "Good service overall, the ground crew was very helpful and friendly"
Plussat: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Miinukset: "I wish there was an option of a sandwich vice sweet or pretzels."
Plussat: "Service was outstanding!"
Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plussat: "Overall it was a good trip and staff was helpful."
Plussat: "Flight was in schedule, friendly staff"
Miinukset: "We are late only 25 min (50% of flight - 50 min)"
Plussat: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Miinukset: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Plussat: "all good."
Miinukset: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Miinukset: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Plussat: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Miinukset: "The food was not edible"
Miinukset: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Plussat: "Everything was excellent"
Miinukset: "flt was delayed 2 hours due to "employee meeting""
Miinukset: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Boarding was easy, on time"
Miinukset: "Crew's attitude for any request was snobby and harsh"
Plussat: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Miinukset: "Flight attendants were a bit stoic but did their job."
Miinukset: "Complete lack of information and abrupt staff when flight was delayed"
Plussat: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Miinukset: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Miinukset: "The departing time is quite bad 4:20 in the morning"
Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Miinukset: "economy class eats sold as business class !!! very poor and cheap strategy --"
Plussat: "Punctuality and amenities on boatd"
Plussat: "On time, smooth takeoff and landing, friendly staff and crew"
Miinukset: "Everything was fine, even the legroom"
Miinukset: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Plussat: "Their first class looked very comfy"
Plussat: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Miinukset: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Miinukset: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Everything was fine. This time, even though I didn't need it, my seat back reclined.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Ridiculous unnecessary "extra security" checks at the gate before boarding. With mostly everyone vaccinated and everyone tested, requirement to keep the face covering on between taking the bites seemed a little excessive. Seat assignment - flying with my daughter were assigned seats at opposite sides of the plane, when asked for change was told that there were no 2 seats available together which proved to be not true when after boarding was complete.
Miinukset: "not enough food"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Love Lufthansa"
Plussat: "Crew excellent...seats small and not too comfortable for business class."
Plussat: "Crew was excellent. Very friendly and attentive. In flight entertainment and food were very good."
Miinukset: "Seats felt a bit cramped. WiFi didn't work."
Miinukset: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Plussat: "I liked that we got served a lot of snacks and food :)"
Miinukset: "Nothing honestly! Smooth flight :)"
Plussat: "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Plussat: "Very amazing"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Totally chaos and personal unprofessional and with very poor behavior."
Plussat: "Pleasant crew"
Miinukset: "No complaints"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Lots of space....very comfortable seat."
Miinukset: "Can’t think of a thing."
Plussat: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Miinukset: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Plussat: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Miinukset: "The staff is pathetic amd cery rude"
Miinukset: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."
Miinukset: "Too uncomfortable for sleep, but that’s every economy flight now."
Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Plussat: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Miinukset: "That we had to pay extra fee to reserve our seats"
Plussat: "Crew was nice."
Miinukset: "Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service."
Miinukset: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plussat: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Miinukset: "United Airlines needs to upgrade its planes."
Plussat: "Very good travel , good airplain , and good kosher food"
Plussat: "Flight was on time."
Miinukset: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Plussat: "Comfort, food, service - all were superb."
Miinukset: "Can't think of a thing."
Miinukset: "Oversold flight."
Plussat: "Munich airport is very nice and clean."
Miinukset: "The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!"
Plussat: "The check in process was fast"
Miinukset: "All the flight were bumping and landing felt very dangerous"
Plussat: "1. The crew was very pleasant and responsive. 2. The entertainment selections were plenty, recent and without extra cost. 3. The food was nice (if you weren't having meat options). My travel companion was a bit disgusted by the meat. I enjoyed the pasta!"
Miinukset: "1. The seats were extremely uncomfortable without sufficient cushioning. It felt like sitting on a plank. My back still hurts. We also had to straighten up the seats during meals because it was so bad for the person behind. 2. Boarding is a bit disorganized. Perhaps try splitting the boarding process into zones so it isn't a mad house free for all after the initial boarders. 3. On my flight to Frankfurt, the plane was half empty, yet my seat was changed from row 8 where I would have had almost no one near me back to row 23 where they had cramped all the passesngers into one area of the plane. This was done without request or explanation."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "the fl;ight was late overall 6 hours, which depended on weather, but"
Plussat: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Miinukset: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Miinukset: "The seats were too hard. I have never felt that way on any other flights."
Plussat: "Food and seating space much better than Delta."
Miinukset: "My luggage was left in Frankfurt at connecting flight from Frankfurt to Atlanta"
Plussat: "short hop--good"
Miinukset: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Plussat: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Friendly staff, very nice airplane.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Plussat: "The seats were so comfortable"
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Miinukset: "It's KLM. What else do you need to know."
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Miinukset: "Information on arrival time was not correct"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Friendly and efficient crew. Flights were on time if not even early."
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plussat: "Comfort economy well worth the extra."
Miinukset: "OLD plane without comfort or entertainment"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."
Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."
The bathroom wasn’t super clean
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Plussat: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Miinukset: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Plussat: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Miinukset: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."
Plussat: "Good crew, as usual with Air France."
Miinukset: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Plussat: "Everything was great"
Miinukset: "Too much time spent at boarding. On luggage missing."
Plussat: "The crew was pleasant and boarding efficient I lucked out with first class"
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Plussat: "Fantastic Crew!"
Miinukset: "Seats are comfortable but tight."
Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Plussat: "The airplane"
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Miinukset: "Missed the flight due to late landing from earlier connection"
Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Miinukset: "Not much legroom."
Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Plussat: "Food, service, comfort"
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Plussat: "I like traveling with AirFrance in general."
Miinukset: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Miinukset: "No offer of snack with no egg in it."
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"
Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Miinukset: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Plussat: "Crew was great"
Miinukset: "Not enough food"
Miinukset: "Meal choice missing kosher non-gluten combination."
Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Plussat: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Miinukset: "Airplane food is airplane food I guess."
The plane was filthy again
شركة نصابة هدفها تسرق الزباين
Flight was delayed and we were not told about it or updated in any way
The plane was late and the crew made jokes about it. There was no food or entertainment, there never is.
Fast, good loads in and out, totally worth of price.
Miinukset: "Gate was closed without putting a notice on the boarding."
Plussat: "No organisation at boarding. Allocated back seats.. Pokey"
Plussat: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Miinukset: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Plussat: "The flight was on time"
Plussat: "Quick online check in"
Miinukset: "Food was poor, particularly the croque monsieur, which was dry and tasteless."
Miinukset: "Massive delay"
Miinukset: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Miinukset: "Der Preis alles muss extra bezahlt werden"
Plussat: "Entertainment system is on a good sized screen with ample selection of programming."
Miinukset: "You're basically dehydrated by the time you reach your destination. They are stingy with water and other beverages. They charge for ALL alcoholic beverages. Most airlines serve wine with a meal and only charge for liquor."
Miinukset: "Ryanair service such as online checkin is not clear saying."
Miinukset: "The landing was dangerous and rough."
Miinukset: "Over 2 hour delay, and they lost my checked bag."
Miinukset: "Awful boarding procedures missed take of slot and sat on aircraft for just short of 2 hours. Chaos with hand luggage having to be checked - why why why charge SO MUCH for baggage??? Encouraging people to pack cases in overheads only to have to take them off and put in hold anyway at gate. Why purposely seat us apart !!!!! Never use Ryanair or Kayak for flights in future. You directed me to LastMinute.com -also awful!!!!"
Miinukset: "2h delayed flight!"
Plussat: "Easy to use web. Good car hire rates."
Miinukset: "Flight a bit late without much explanation. Constant raucous announcements on board but couldn’t understand any of them. Probably trying to sell us stuff"
Plussat: "Low cost"
Miinukset: "Passengers treated like cattles. Not prepared at all"
Miinukset: "The cabin bag fiasco"
Miinukset: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Miinukset: "Needed to catch connecting flight after Milan to Liverpool flight .. which was Liverpool to Belfast.. already delayed couple days due to weather.. long story short - they put tags on bags to put in hold which meant I wouldn’t catch connecting to Belfast as I’ve have to wait at carousel (Dublin not operating due to snow) , explained my story that I needed to catch this flight in order to have any chance of making uncles funeral but she completely ignored it, and said that’s not my problem!! Couldn’t believe my ears.. Disgusting behavior"
Miinukset: "Being delayed an lied too"
Plussat: "The staff was very professional"
Miinukset: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Plussat: "Ryan air crew very good"
Miinukset: "No vegatarian food"
Plussat: "The height"
Miinukset: "The screaming baby"
Plussat: "Fast accurate on time and proffesional"
Miinukset: "Screwed up airport - if you're just flying through, Dublin is a MAJOR hassle. Had to leave the airport and go through security once again to connect."
Plussat: "Arrived in Barcelona 20 minutes ahead of schedule! The flight was smooth and he crew was energetic."
Miinukset: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Plussat: "It got to the destination."
Miinukset: "It was late to board. Plane is there. Nothing is happening."
Plussat: "The plane didn't crash"
Miinukset: "anything else"
Miinukset: "Was informed by an EXTREMELY rude employee when I came to check in that having my boarding pass printed would cost me 55 euros. I was perfectly willing to pay- I had not fully read all correspondence from Ryanair that warned me of this fact (my fault). My problem was with the extremely rude service. If I'm paying 55 euros for the service of printing a piece of paper, I expect it to be rendered with a little less active eye rolling. I also understand the need to discourage people from checking in at the counter to keep fares low, but this fee is not discouraging people- 10-20 euros would do that- 55 euros is clearly aimed to take advantage of people who do not frequently fly ryanair, or use mobile phone boarding passes (such as Americans with no service abroad). I'd suggest warning customers of this fact when they submit their original payment, where they are certain to see it. I often don't read correspondence suggesting I check in online because my phone is not capable of doing this and it's not a requirement of most airlines. If you truly want to avoid people checking in at the counter (and are not trying to just gauge people)- ensuring that people are informed of this fact by putting a notification where they are guarateed to see it (such as when they submit payment) would be more effective than a 55 euro fee."
Miinukset: "Flight was delayed for more than an hour"
Miinukset: "Not available"
Plussat: "Stewardesses were lovely"
Miinukset: "They charged me 50 euros for luggage for no reason and 50 euros because I didn't check in online. Scammers"
Plussat: "Crew was friendly and professional"
Miinukset: "Seats don't recline, no seat back pocket"
Miinukset: "Make sure to all you need to do is the bag drop at checkin. The lines to see an agent are horrendous."
Miinukset: "Unclear queuing at Stanstead air port, dirty plane toilets. No information given about boarding"
Plussat: "Head steward was very solicitous of my husband who was experiencing first signs of food poisoning. Allowed him to stand at front while passengers were boarding to get fresh air. Checked on him several times during the flight."
Miinukset: "Overcrowded and no leg room. Knees were up against the back seat of seat in front. There was NO SOAP in any of the three toilets! When I asked attendant the apologized but didn't have any. Gate person pulled us out of boarding line to make us check our bags even though our bags were smaller than most everyone else's carryons. We were the only ones that were checked. Can't help but feel that we were profiled as Americans.traveling."
Miinukset: "We were unable to print our trips prior to arriving and the check-in counter lady gave us an attitude asking why we didn't. Oh I don't know.. maybe because we don't travel with a printer. Took us over an hour to get to security because of the terrible management of the check in counters at Palma."
Miinukset: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Plussat: "Price and did not crash"
Miinukset: "Everything else"