Etsi halvat lennot reitille Marokosta $[7232-Helsinkiin

Plussat: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Miinukset: "The plane is really old - I could not adjust the air flow above my seat since it was broken."

Plussat: "The crew are very nice and the service is really good."
Miinukset: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."

Miinukset: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."

Plussat: "Good movies good food"

Miinukset: "Food had only beef options"

Plussat: "Good food and great entertainment system."
Miinukset: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."

Plussat: "Good service"

Plussat: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Miinukset: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"

Miinukset: "They ran out of the food option I preferred. When I asked if another Food cart might have one, I was told they were completely gone. A few minutes later o heard my preferred meal choice offered to another guest."

Miinukset: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."

Plussat: "Food was excellent!"

Miinukset: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"

Plussat: "Food, clean washrooms, attentive flight crew"
Miinukset: "Seats could be little wider"

Plussat: "see previous review"
Miinukset: "see previous review"

Miinukset: "The flight was cancelled and I still didnt receive my refund."

Plussat: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."

Miinukset: "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"

Plussat: "Smooth flight, great food"
Miinukset: "Other passengers."

Plussat: "I like Turkish Airlines they have great service. Very good entertainment."
Miinukset: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."

Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"

Plussat: "Direct flight"
Miinukset: "No entertainment on the plane. No TVs, movies, etc. It was an old plane and old fashioned flight."

Plussat: "Excellent Service & On time Schedule"
Miinukset: "Istanbul Airport Rest Rooms were not clean"

Plussat: "Nothing"
Miinukset: "Still in turkey for 24 hours."

Plussat: "the plane was nice"
Miinukset: "the timing was so bad"

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Seats were very comfortable with a foot rest, stuff went out of their way to help. I fell asleep and miss the dinner, when I woke up I was hungry and they went out of their way and fed me. Compare to most of us airline plus British Airlines that even sells the earphones and pillows, THY had everything free. It is a first class treatment for economy."

Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."

Miinukset: "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."

Miinukset: "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"

Plussat: "Trip was excellent. Plane was new and clean; good good; service very friendly."
Miinukset: "The delayed boarding and take off."

Plussat: "The seats had a decent amount of leg room."
Miinukset: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."

Miinukset: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"

Plussat: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."

Miinukset: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."

Plussat: "I love the food, the airline crew was excellent. The entertainment was great as well."
Miinukset: "The checking crew from Jfk airport was mediocre."

Plussat: "x"
Miinukset: "x"

Plussat: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."

Plussat: "Service Good Clean On time"
Miinukset: "Price is high"

Plussat: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."

Plussat: "Overall everything was fine"
Miinukset: "Slow serving refreshment, not enough for long flight, need little bit more, aircondition not work so good"

Plussat: "Seats are spaced further apart than many other carriers"
Miinukset: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."

Plussat: "The flight was amazing with every detail. Big thanks from cabin crew as well as i had a free upgrade to business seat"
Miinukset: "Everything was awesome and nothing was bad in this flight. Big thanks to the cabin crew team"

Plussat: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Miinukset: "N/A"

Plussat: "The service was excellent from A to Z"

Plussat: "Entertainment is great. Food was pretty good, comparatively."
Miinukset: "Leg room is terrible. I mean, the worst I've ever experienced on a long-haul international flight, terrible. The only saving grace was that the middle seat was empty. Why they got rid of the Comfort Class seats, I have no idea. These seat are just plain awful."

Miinukset: "They missed my connecting flight, were terrible at communication"

Plussat: "Crew service, choice of in flight entertainment"
Miinukset: "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."

Plussat: "Good service - wonderful staff"

Plussat: "Food, services, seat."

Plussat: "So rude crew"

Miinukset: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Very friendly crew and on time with no problems."

Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"

Miinukset: "Nothing special"

Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Miinukset: "Customer service"

Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Plussat: "Nice flight, nice crew, and a nice experience."

Miinukset: "Delayed!"

Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Miinukset: "At some point the luggage was lost. here."

Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."

Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Miinukset: "magazines very dog eared and some badly torn"

Plussat: "On time."
Miinukset: "No negative"

Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Plussat: "Short flight friendly crew"
Miinukset: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Miinukset: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Plussat: "...The transfer at JFK was terrible"

Miinukset: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"

Plussat: "Yeah Everything well organized"
Miinukset: "I believe so"

Plussat: "The crew was great"
Miinukset: "1-2 +cms leg space"

Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "Flight was delayed"

Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Plussat: "The bread was fresh and food better than other times"
Miinukset: "Crew is always aggressive and unfriendly"

Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."

Miinukset: "Couldn’t understand announcements"

Plussat: "Entire trip was easy and comfortable."

Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Miinukset: "Excelente aerolínea"

Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."

Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."

Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Plussat: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Miinukset: "wine selection divider between seats"

Plussat: "Didn’t like the sandwich offered"

Plussat: "No extra charge for simple refreshments."

Plussat: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Miinukset: "Business class seating on the AirBus 318 is very cramped."

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "Nice staff, very professional and helpful."

Plussat: "La entrada"
Miinukset: "El resto de cosas"

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Plussat: "The inflight service"
Miinukset: "The 3 hours delay"

Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."

Plussat: "Efficient on and off Staff polite and helpful"

Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"

Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."

Miinukset: "Freezing"

Plussat: "The flight attendant was very nice to me. TV was very good. space was enough ."
Miinukset: "We had to pay for wi fi."

Plussat: "Amazing service, seat and FOOD"
Miinukset: "Nothing"

Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."

Plussat: "Movie selection was awesome! Food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."

Plussat: "should let first board passenger in rear rows and not everybody together."

Plussat: "Crew seemed attentive to needs,"
Miinukset: "Not being able to select seats prior to check in."

Miinukset: "Food was unexpectedly bad and both meals were cold"

Plussat: "I do appreciate the update via email . Great experience . Thank you"
Miinukset: "All good"

Miinukset: "Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew"

Plussat: "The crew was amazing"
Miinukset: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"

Plussat: "yes"
Miinukset: "meal"

Miinukset: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."

Plussat: "No food , no entertainment options ."
Miinukset: "Have the option to purchase food on a 5 hour flight ."

Plussat: "Very convenient, good schedules, pretty much on time."

Plussat: "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."

Plussat: "The in seat entertainment."
Miinukset: "The seats were uncomfortable and very small. No offering of water or soda other then the one time."

Miinukset: "Plane delayed for 1 hour...lots of kids, very crowd"

Miinukset: "Planes for 30 yrs old. I thought i was gonna due due to engine failure"

Plussat: "The crew to San Francisco"
Miinukset: "canada rouge"

Plussat: "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
Miinukset: "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."

Plussat: "The pilot made the flight a fast time. The airfare was a good price."
Miinukset: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"

Plussat: "Seat was comfortable, leg room adequate. Crew helpful."
Miinukset: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."

Plussat: "Got from point A to point B safe and sound and paid the least money"

Plussat: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Miinukset: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."

Plussat: "Inonized windows"
Miinukset: "No"

Plussat: "I liked the fact that they provided beverages and food."
Miinukset: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."

Plussat: "Friendly staff"
Miinukset: "Old plane, no in flight entertainment"

Miinukset: "It was delayed by 24 minutes."

Miinukset: "Threat , people stoll my staff"

Plussat: "The counter employees as well as the people who helped me navigate the airport ( I am disabled) were very helpful."
Miinukset: "The crew on the plane seemed very overburdened and somewhat annoyed by passengers. Maybe they were having a challenging day. I don't know. I didn't even want to ask for a glass of water."

Plussat: "Service food on time flights"
Miinukset: "No movie for such a long flight."

Miinukset: "Our flight was over an hour late getting to the airport in Morocco and when there we were left standing in the jetway after scanning our tickets for a good 30 minutes. The flight was so delayed, many of us missed our connecting flights and had to be issued later flights. I was originally booked to fly out the next day, which would NOT have worked out but was booked instead for 5 hours later. I stood downstairs for 2 hours trying to find my baggages, however, they never came where they were supposed to come out and I received 3 different answers on where they were. "They're at carousel 5," "you don't have to get them they will be checked to your final destination," no they're at carousel 3, so you can grab quickly and recheck upstairs." My bag wasn't at any of these places. I finally found a nice air Canada agent who took the time out of his day to actually go to the back and check on my bag to which he returned 10 minutes later with it. It was just "circling around back there" with nowhere to go. Had I not been persistent, my bag would not have made it to my final destination. I wish the story ended there but it does not. After a 5 hour wait, I sat at my gate which continued to say "American Airlines" I asked the gate if United Airlines flight was still leaving from there she just stated she "had no idea" frustrated, with no gate to go to with a flight leaving in 1 hour nobody seemed to know where our new flight was boarding. After 3 gate changes we were finally able to board our flight to D.C. I am sorely disappointment in both Air Canada and the YUL system. This would be my second time flying this way and both times I have had issues. It's too bad. I do not plan on doing so again."

Plussat: "Not a lot"
Miinukset: "Poor aircraft, uncomfortable seats, not recommended."

Miinukset: "-didn't make it clear that we needed to download air canada app for entertainment. Crew gave conflicting information. International flight was NOT equipped for inflight entertainment. Food was not good--mainly packaged and not fresh."

Plussat: "EVERY efficient boarding. The plane was almost an hour late to our gate, but we were done boarding only 15 minutes after the original takeoff time."

Miinukset: "I did not like the crew in Casablanca airport . They were so slow and they did not help the travelers to get to the boarding on time. It seems that they don't even care about their passengers. Air canada needs to improve the professionalism of their crew in Casablanca, and the quality of service provided."

Miinukset: "Flight delayed numerous times due to no crew and then turned around in flight for landing gear malfunction We were not treated very kindly for inconvenience"

Plussat: "Managed to arrive on time in spite of leaving 1 hr 15 min late."
Miinukset: "Air Canada connecting flight from LA was 1 hr late coming in and no indication was given whether the flight to Milan would wait, nor any help was given in getting us to the gate. We barely made it through crowds at the adjacent gates and only because we heard our name called before closing the gate. A bit of coordination and desire to help would have gone a long way in helping navigate access through a long and less than walker-friendly set of terminals."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Miinukset: "No complimentary snacks"

Plussat: "Since I got a bike accident the day before I took off, I had difficulty doing simplest things, and, exceptionally, I had a lot of baggage. All employees, especially at boarding at FLL, helped me very kindly. Although I travel a lot, I rarely have used Air Canada for 30 years, since the time a steward dropped hot water on my thigh. From now on, I will use this airline again."

Plussat: "Flight was good. Left a bit late but made up time"
Miinukset: "Security took nearly an hour to get through even though it didn't look very busy."

Miinukset: "Bag damaged. No one to report damage to"

Miinukset: "tight seats, charge for food"

Plussat: "Flight attendant was snarky to my uncle when asked how come they did not have their prebooked seats together. Her reply was something along the lines of "you can take another flight" and then she walked off, not offering any other solution."

Plussat: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Miinukset: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."

Miinukset: "Losing my bag, someone took it by mistake, but all turned out well."

Miinukset: "I haven't been on a plane with no tvs in more than 10 years. The least you could do is let people know prior to boarding. Like when you purchase the tickets or 24hours before!"

Plussat: "everything was perfect"

Plussat: "No"

Plussat: "Nothing"
Miinukset: "Misinformation and poor scheduling caused us to miss connecting flights both ways! Luggage was delayed for 2 days. Flights were late and cramped. I had to buy one way ticket on another airline or be stuck in Montreal for 3 days."

Plussat: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Miinukset: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."

Plussat: "TV on back of seat. Free movies. Okay food"
Miinukset: "I had to wait 2 hours for my bags"

Miinukset: "One of the crew member was so rude to petition. We were surprised and very unpleasant to watch her attitude and way she talked to people. So bad! And your costomer service phone lines are terrible!!!!! Never answer the phone and waiting time is over 30min! What kind of airline customer service line is this horrible?"

Plussat: "We upgraded to premium economy which made the trip perfect. There was so much more room!"

Miinukset: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."