Etsi halvat lennot reitille Afrikasta $[7232-Helsinkiin

Plussat: "We really enjoyed this airline!"

Plussat: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Miinukset: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."

Plussat: "Everything great!"
Miinukset: "~"

Plussat: "Crew was great. They made up for mistakes in a positive and amenable way."
Miinukset: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Plussat: "The crew was very attentive and professional"
Miinukset: "Food wasn't great"

Plussat: "Crew is amazing"
Miinukset: "The Entertainment screen wasn’t working"

Plussat: "the crew was amazing"

Plussat: "All except the food"
Miinukset: "The food"

Plussat: "Great crew and food. Nice economy class."

Plussat: "Nice crew, 1 hr free WiFi"
Miinukset: "Significant delay on jetway, temps uncomfortable,"

Plussat: "Nothing special"
Miinukset: "I found my seat a bit uncomfortable for this leg of the jurney"

Plussat: "The service of the cabin was great!"
Miinukset: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."

Miinukset: "Did not make this flight."

Plussat: "Everything"
Miinukset: "Excellent"

Plussat: "The service and food."

Plussat: "decent leg room. the staff was accommodating"
Miinukset: "the brea was har. some of the food was overheated thus making it hard to eat"

Miinukset: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."

Plussat: "The overall experience"

Plussat: "Crew were great and sincere"
Miinukset: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."

Plussat: "Staff was outstanding"
Miinukset: "N/A"

Plussat: "Fantastic service, very friendly staff who are always happy to help"
Miinukset: "Should have internet free of charge in flight"

Plussat: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Miinukset: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."

Plussat: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Miinukset: "WiFi"

Plussat: "Qatar is a reliable airline."
Miinukset: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Plussat: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Plussat: "great crew and food."
Miinukset: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"

Plussat: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"

Miinukset: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."

Plussat: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Miinukset: "seat was not much comfortable"

Plussat: "Food is really good and you guys also have options for vegetarian people as well."

Plussat: "I was actually impressed with the entertainment selection :)"
Miinukset: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Plussat: "Food and entertainment"
Miinukset: "Hard cushioning and narrow seats on the 787"

Plussat: "Good in-flight service"
Miinukset: "Cramped seats"

Plussat: "In general the crew was very nice."
Miinukset: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"

Miinukset: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."

Miinukset: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."

Plussat: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Miinukset: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."

Plussat: "landed safely"
Miinukset: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."

Plussat: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Miinukset: "Nothing"

Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Plussat: "I enjoyed the staff"
Miinukset: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."

Plussat: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Miinukset: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."

Plussat: "Excellent Cabin Crews, Flights on time"
Miinukset: "Food is mediocre at best, comfort on 787 is terrible."

Plussat: "nothing"
Miinukset: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."

Plussat: "Comfortable and easy"
Miinukset: "Departs in early morning"

Plussat: "Seat space. Stevice. Terminal."

Plussat: "Nothing."
Miinukset: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Miinukset: "there is little time for lay over in turkey going to Egypt one hours is not enough."

Plussat: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Miinukset: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."

Miinukset: "Stay away from Turkish airlines. Customer service is the worst I have ever experienced"

Plussat: "My sleep"
Miinukset: "Food"

Plussat: "Comfort and food with good entertainment."
Miinukset: "Crew could be trained for better service, most all were rude and annoyed that they were there."

Miinukset: "The stewardess not very nice"

Plussat: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Miinukset: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."

Miinukset: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Plussat: "Quality service and efficient"

Plussat: "Comfort Entertainment Friendly Staff"
Miinukset: "N/A"

Plussat: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."

Plussat: "The service was excellent, staff helpful and understanding."
Miinukset: "No business class priority boarding, no assistance available with transfer."

Miinukset: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."

Plussat: "Pretty comfy flight"
Miinukset: "The screens didn't work to watch movie or to see the flight time and distance"

Plussat: "In flight entertainment and snack even for a short 1 hr flight"
Miinukset: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"

Plussat: "Punctual in terms of reaching destination, all else average."
Miinukset: "Less leg space, pantry service below expectations."

Miinukset: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Miinukset: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."

Plussat: "The landing"
Miinukset: "The crew nasty stwarts"

Plussat: "movies and food"

Plussat: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Miinukset: "N/A"

Plussat: "While my family and I were waiting for boarding in chairs in front of the gate, my little child falet down and had very minor cut with one blood sign and drop but first aid group came and made some tissue cleaning to the cut with detergent. They told me that medical report is required by the flight captain and this report will cost me 230 TL. I told them no need for their report but they told me that I may not travel and the male misbehaved againest my wife when she told him that no need for their medical assistant and he replied this is not your country. They sqwezed us at the last minute and my remaining family at the plane and they told me that I am not authorized to travel with my wife and small child. We are total of 9 passingers. We were only remaining at the lounge. I told them my remaining family are at plane and I must travel otherwize I am going to claime all charges againest Turkish airline. Finaly at last minute they let me board."

Miinukset: "Boarding problems"

Miinukset: "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."

Plussat: "The actually flight was great- food and crew were very good and professional."
Miinukset: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."

Plussat: "Cabin crew was so kind and all the time asking for my needs"
Miinukset: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."

Plussat: "Entertainment selection was ok."
Miinukset: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Crew."
Miinukset: "Too many ads and promotional messages, not letting to use entertainment system much."

Plussat: "Food"
Miinukset: "Delay both ways"

Miinukset: "No AC"

Plussat: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Miinukset: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."

Plussat: "Cabin crew was pleasant."
Miinukset: "Vegetarian meal was mediocre. Seats were extremely crowded. Person in middle seat was large, causing over-crowding because he required more than his seat. I didn't check out the entertainment, as I didn't know how to use the electronics."

Plussat: "Flush attendant tried his best.n"
Miinukset: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."

Miinukset: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Plussat: "I like the flight and the crew on board . The airplane was comfortable and the entertainment on the plane was great."
Miinukset: "I didn't like all the miscommunication at the airport due to cancelled flights. I spent two days in atlanta as well as three days in the istanbul airport. Out of two weeks of vacation I ended up spender at least six of them b in the airport. Istanbul was total chaos. I understand that the weather was a major factor but the Turkish employees should be better trained in how to handle such crisis and be able to better direct people were to go. Having to pay out of pocket m ok Neyland for food at the airport was ridiculous."

Miinukset: "Plane was old. Seat pitch too tight."

Plussat: "Boarding employees were so polit The flight was on time"
Miinukset: "Entertainment were poor"

Plussat: "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
Miinukset: "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Miinukset: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."

Plussat: "Still able to rest & crew very nice and helpful"

Plussat: "Good food great passenger service."
Miinukset: "Disruptive child in seat in front of me"

Plussat: "Cabin crew was courteous though they couldn't fix the issues."
Miinukset: "My seat would not recline. Some mechanical problem. Only beef meals were available, no chicken."

Plussat: "The service was excellent. We actually got upgraded because my wife had status on United which was AWESOME."
Miinukset: "The interior of the planes seem a little outdated. The seats were cloth and had a slightly strange smell to them."

Plussat: "I liked the good timing and the comfort seats with good service."
Miinukset: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."

Plussat: "friendly, young staff"
Miinukset: "all chicken was given out - only beef left by the time they got to me . . . didn''t have french red wine (which they always have). didn't serve cognac with coffee, which they always do. was brougth some in a paper cup. tons of movies - not very many good or interesting ones. . ."

Plussat: "I really enjoyed the service and in flight entertainment."
Miinukset: "I wish there was wifi"

Plussat: "Food and service in the cabin"
Miinukset: "Service in IST was very slow. We could not find wheelchairs for two family members even after ordering it months in advance."

Plussat: "Comfortable seats, conditions in lounge hall. Very well organized"
Miinukset: "I didn't like boarding process at all. Poor organized. Crew should pay more attention to passangers."

Miinukset: "seats and cleaness"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Nice people"
Miinukset: "Some games for kids"

Miinukset: "Everything"

Plussat: "The crew and snacks"
Miinukset: "They take the headphones about an hour before landing which isn’t ideal."

Plussat: "Nothing"
Miinukset: "Leg room"

Miinukset: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."

Miinukset: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"

Plussat: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"

Plussat: "Seating, interior and menu"
Miinukset: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"

Miinukset: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."

Miinukset: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Lufta Hanza canceld the flight"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The flight was very good"

Plussat: "Good flight...excellent landing."

Miinukset: "The crew change the seat with a new boarding pass without my permission . They are not professional at all"

Plussat: "Cabin crew hospitality and service were amazing"
Miinukset: "N/A"

Plussat: "Keeping in mind it was an economy class, I thought the flight was fine. Decent food. I would have preferred some with a heavy cheese sauce. I had gotten sick in Egypt and I felt lousy (dizziness and headache). Despite my physical condition I thought the flight was okay. Crew were professional and airplane was clean. Beer to drink. Other than the fact I was sick, I enjoyed the flight."
Miinukset: "The dinner option was okay. I felt the heavy cheese sauce pasta was a bit too rich. Other components to the dinner was fine."

Plussat: "Prompt, great crew"
Miinukset: "No power ports, entertainment options"

Plussat: "staff was friendly and service in general was good"
Miinukset: "Food was not good , Chairs was not comfortable"

Plussat: "The staff is on point classy folks the stewardess, are very nice and and prompt."
Miinukset: "The food is terrible extremely bland and no flavor. Needs to maybe be revamped"

Plussat: "No thing at all"
Miinukset: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."

Miinukset: "Walking under rain from the plane to terminal. Not as good as Lufthansa was some years ago. Old planes."

Plussat: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"

Miinukset: "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."

Plussat: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"

Plussat: "Was on time all the way, food was OK service was fine"
Miinukset: "I was so cold in my seat I couldn't get comfortable"

Miinukset: "Staff was rude"

Miinukset: "I made seat reservation in the internet and the LH agent change it"

Plussat: "Nothing"
Miinukset: "The seats was un confotble"

Plussat: "Comfort"
Miinukset: "Food"

Plussat: "Everyone at Lufthansa are very friendly so thank you everyone we love you"

Miinukset: "No entertainment during the whole flight at all."

Plussat: "Crew"
Miinukset: "Seat was very narrow"

Miinukset: "Seats with no headrest and no entertainment"

Plussat: "Staff was friendly"
Miinukset: "can't think of anything"

Plussat: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."

Plussat: "Staff"

Plussat: "Surprisingly tasty breakfast."
Miinukset: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "Very small narrow seats in business class on this flight."

Plussat: "Lufthansa's staff and service are second to none."

Plussat: "Smooth flight , excellent crew"
Miinukset: "Entertainment was boring , screens freez and small"

Plussat: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Miinukset: "Seating is cramped up. Entertainment options are mediocre."

Plussat: "Excellent service"
Miinukset: "Every thing is excellent"

Plussat: "Nice trip"
Miinukset: "Food"

Plussat: "Great seat. Lots of space. Wonderful crew"
Miinukset: "Sandwiches could be better"

Miinukset: "The procedures at Naples Airport were a bit of a mess... had to wait for checkin information and a long circular walk through many shops to get to the gates. We did not appreciate that."

Plussat: "Walked away from plane."
Miinukset: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."

Plussat: "Crew was excellent"
Miinukset: "N/A"

Miinukset: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"

Miinukset: "The plane was delayed but having a hot meal was A nice surprise."

Plussat: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Miinukset: "Getting reimbursed!"

Plussat: "Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food"
Miinukset: "Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time"

Plussat: "Price was good and the crew were friendly"
Miinukset: "Their were no entertainment options and the on time departures are continually a issue with Aegean. Our flight was around 2hrs late. Also the carry on requirements are stringent"

Plussat: "Accuracy in times"

Plussat: "It was a short flight. 1 hour. Everything went good."

Plussat: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Miinukset: "Nothing, the experience was great."

Plussat: "The food and the crew"
Miinukset: "The flight was delayed 2 hours"

Miinukset: "I booked for baggage through kayak and had to pay again. What a scam"

Plussat: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Miinukset: "No inflight entertainment, but for 90 minute flight, I didn’t need it."

Miinukset: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"

Miinukset: "5 hours delay"

Miinukset: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."

Miinukset: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."

Plussat: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Miinukset: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."

Plussat: "Same as above"

Plussat: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."

Plussat: "Everything was perfect, the flight late a little but it was ok with the connection...."

Plussat: "Good service and performance Staff very helpfk"
Miinukset: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."

Plussat: "Nothing"
Miinukset: "The boarding,the flight attendants,the comfort,the entertainment and food"

Plussat: "Nothing"
Miinukset: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."

Plussat: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Miinukset: "There was a 45 minute delay on our flight"

Miinukset: "Excessive and undisclosed baggage fees"

Plussat: "Timing and cleanliness"

Plussat: "Friendly staff, clean airplane"
Miinukset: "No entertainment"

Plussat: "Good customer service and unexpectedly good food. Nice staff."
Miinukset: "Boarding was late, and it took forever to take off and land. I missed my ferry because of this and had to buy another ticket. Also super small seats."

Plussat: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."

Plussat: "Efficiency"
Miinukset: "No negatives"

Miinukset: "baggage fees were totally unreasonable high"

Plussat: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Miinukset: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."

Plussat: "Leg space. Courtesy of Staff. Timely departure."
Miinukset: "Nothing."

Plussat: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Miinukset: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."

Plussat: "Good in flight service"
Miinukset: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."

Plussat: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Plussat: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."

Plussat: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Miinukset: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."

Plussat: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."

Miinukset: "Only wish it was in a desent hour and not in the middle of the night"

Plussat: "cleen quiet and beutifull crew"

Plussat: "Friendly staff, movies on the plane"
Miinukset: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."

Plussat: "Comfortable airplane, excellent food, great service. No in-flight entertainment but I didn't expect entertainment on a regional flight. Overall this was a great travel experience. It's easy to see why Aegean Airlines is a top rated carrier!"

Plussat: "Hot lunch was a pleasant surprise. Seats comfortable but cramped and didn't recline. Prompt baggage service."
Miinukset: "No entertainment. No power jacks."

Plussat: "Nothing"
Miinukset: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."

Plussat: "The flight was excellent. Thank you"
Miinukset: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."

Miinukset: "No drink at the flight"

Plussat: "Boarding a smooth flight"
Miinukset: "Food absolutely"

Plussat: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Miinukset: "Nothing! Love Austrian Airlines!"

Plussat: "Very good"
Miinukset: "Hi am happy"

Plussat: "Great crew"

Miinukset: "Food should be much better than this. Otherwise everything is ok."

Plussat: "One crew member in the OTP-VIE flight that was great in service ."
Miinukset: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."

Plussat: "They have Economy class seats on the business class. Uncomfortable."

Plussat: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Miinukset: "The snacks are super small, which isn’t unexpected when the flight time is so short."

Miinukset: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."

Miinukset: "Terrible food and service"

Plussat: "Everything was just right."

Miinukset: "Good"

Plussat: "Clean aircraft, polite crew."
Miinukset: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"

Miinukset: "30min late arrival. Still was ok."

Plussat: "Everything"
Miinukset: "Everything"

Miinukset: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Plussat: "Fast flight , friendly staff , ok food"
Miinukset: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"

Miinukset: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."

Plussat: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Miinukset: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Plussat: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."

Plussat: "Safe trip"
Miinukset: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."

Plussat: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Miinukset: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Plussat: "Excellent flight Excellent food"

Miinukset: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."

Plussat: "Friendly staff, efficient"
Miinukset: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Plussat: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Miinukset: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."

Plussat: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Miinukset: "That I did not fly this airlines before. They will be first on my list from now on."

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "Very comfortable aircraft"

Plussat: "Very nice crew."
Miinukset: "Buses to aircrafts. No snack on short flights."

Plussat: "Very orderly fashion onto boarding"
Miinukset: "My suitcase got destroyed"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Miinukset: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."

Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"

Plussat: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Miinukset: "nothing I didn't like"

Plussat: "proff handeling of sick person !Othervise quiet and nise trawel!"

Plussat: "The plane arrived at destination ahead of schedule."
Miinukset: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."

Plussat: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Miinukset: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Miinukset: "Flight was cancelled and we weren't notified."

Miinukset: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."

Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Miinukset: "Nothing."

Plussat: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Miinukset: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Plussat: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Miinukset: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."

Plussat: "They offered passangers ti move to raws that wete half empty so we will have more room."

Miinukset: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."

Plussat: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Miinukset: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."

Plussat: "Decent between chare distance for a medium sized airplane (A321)"
Miinukset: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Plussat: "The service on board was fantastic. The flight was very smooth."