Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Only thing i have to said is rough landing and food is not great so does the entertainment.
Highly efficient and great service
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
Miinukset: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Plussat: "The crews were very kind and helpful."
Plussat: "Flight attendants are so courteous and professional!"
Miinukset: "Great flight!"
Miinukset: "Flight attendants"
Plussat: "Felt welcomed"
Miinukset: "Just felt a little cramped but not to bad"
Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Plussat: "Beautifully presented and tasty Japanese food. Electronic windows."
Miinukset: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Plussat: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Miinukset: "The crew kept accidentally bumping my chair and never apologized"
Plussat: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Plussat: "Space between the seats."
Miinukset: "Color of the seats."
Plussat: "Courteous and professional flight attendants"
Miinukset: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Plussat: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Plussat: "Great service."
Miinukset: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Plussat: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Plussat: "Excellent and original Japanese meals"
Plussat: "Everything was great except for how warm it was. It may be seasonal?"
Miinukset: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Miinukset: "Everything was great!"
Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Miinukset: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Plussat: "Seat width, Crew Service,"
Miinukset: "Web Site Check in is cumbersome"
Plussat: "service was excellent. Seating was OK in spite of it being economy."
Miinukset: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Plussat: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Miinukset: "Missing my last fight straight home because of very slow US Customs...)0"
Plussat: "Wonderful Crew."
Plussat: "Always a good crew .. they go out of their way to make sure you are comfortable."
Plussat: "Friendly and respectful staff, great meals, tasty!"
Plussat: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Miinukset: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Plussat: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Miinukset: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Plussat: "JAL used to be a premium airline like Korean Air"
Miinukset: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Plussat: "Attendants were very supportive. Food was very good."
Miinukset: "Restroom smelled bad"
Miinukset: "The main entree was not very good."
Plussat: "Everything"
Miinukset: "Free Wi-Fi would be nice"
Plussat: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Miinukset: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
Plussat: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Miinukset: "2nd meal, some sort of a rice seafood mixture"
Plussat: "Plane is comfortable"
Miinukset: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Plussat: "staff was pleasant, friendly and helpful."
Miinukset: "turbulence was awful."
Plussat: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Miinukset: "Windows were dimmed most of the flight."
Miinukset: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
Miinukset: "Air temperature was super hot and uncomfortable."
The quality of Qatar airways has dropped significantly compared to 2019. Same flight (origin, destination). For an economy flight I was blown away in 2019 by their attention to the traveler and details to make it comfortable. In 2022 it is just like any other airways herding “people”.
Food was not upto the mark. Boarding at Boston and Doha was chaotic. Overall experience was not up to the mark
Good food . Friendly crew
No wheel chair assistance was provided though we requested it throughout the journey. First leg Delayed by an hour.
Q Suites much better than standard business class.
The flight attendants were warm and had a great attitude. They were helpful and attentive.
I didn’t travel due to families deaths 3 days 14th Jan I cancel my reservations thanks
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
Plussat: "No distance between passengers (covid)"
Plussat: "Excellent crew and great food."
Plussat: "Crew was terrific. Great service. New aircraft are comfortable too."
Miinukset: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Plussat: "Amazing staff, clean plane, good food, comfortable seats in business"
Miinukset: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Miinukset: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Plussat: "Response is the same as above"
Plussat: "To long lay over"
Miinukset: "Direct flight from South Africa to USA"
Miinukset: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Miinukset: "Check-in for ticket took 2 hours!"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Miinukset: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Plussat: "Crew were helpful"
Miinukset: "Luggage didn't make it onto flight, from transfer flight"
Plussat: "The Crew were excellent, friendly, professional and attentative."
Miinukset: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Plussat: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Miinukset: "The food. Hire a chef that knows how to make the food palatable."
Plussat: "The service was great and was on time"
Miinukset: "The service and was"
Plussat: "Polite crew, food was pretty good."
Miinukset: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Plussat: "Food crew and entertainment were all good thanks"
Miinukset: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Miinukset: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Plussat: "Friendly staff"
Miinukset: "The food was very poor"
Plussat: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Miinukset: "Flight was delayed for 4 hrs"
Plussat: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Food, seat, overall comfort and timeliness."
Miinukset: "The entertainment system was not working - on a 12+ hour flight..."
Plussat: "Great on board bar"
Plussat: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Miinukset: "Lack of movies"
Plussat: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Miinukset: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Miinukset: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Plussat: "Excellent crew and service"
Plussat: "Nothing"
Miinukset: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Plussat: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Miinukset: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Plussat: "The crew were nice"
Miinukset: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Miinukset: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Plussat: "Food came out 1 am melb time ,2 hours after departure ."
Plussat: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Plussat: "Food was good"
Miinukset: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Plussat: "Price and schedule"
Miinukset: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Plussat: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Miinukset: "Nothing to report."
Miinukset: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Plussat: "the comfort of the flight was very good."
Miinukset: "there could have been a little bit bigger portion of food."
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
Miinukset: "Food was below average"
Miinukset: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Plussat: "LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!"
Miinukset: "Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage."
Plussat: "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
Miinukset: "not much choices in the movie selection"
Plussat: "CX crews are professional as they are very customer oriented"
Miinukset: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Miinukset: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Plussat: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Plussat: "not too bad"
Miinukset: "not too bad"
Plussat: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Miinukset: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Plussat: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Miinukset: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Plussat: "only the deffective TV particularly seat 30f"
Miinukset: "deffetive TV..i just sleep thru out my flght"
Plussat: "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"
Plussat: "All the flights had bad Kosher food"
Plussat: "Though a long flight.. love flying with Cathay!! The crew was fabulous!"
Plussat: "Nice crew"
Miinukset: "Seat on up position are too straight"
Plussat: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Miinukset: "may be some bread .... cookies ....... chips ...... and fruit"
Miinukset: "Indian vegetarian meal was not great"
Miinukset: "Delayed departure"
Plussat: "Little more leg room!"
Miinukset: "Continues to be incinsistent and spotty service."
Plussat: "Cathay Pacific was amazing. Great service and great food."
Plussat: "Great crew, great service"
Miinukset: "Could use a greater reclining angle in economy."
Miinukset: "Need more drink and food service. Cramped seating. Air hot and dry."
Plussat: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Miinukset: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Plussat: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
Miinukset: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Plussat: "The airline crew. Very attentive and immaculate"
Miinukset: "Nothing"
Plussat: "Great staff and good service Took care of us like a family thanks"
Miinukset: "Food can be better as we Indians don't eat brief and pork"
Plussat: "that is great flight. I'm very with fight"
Miinukset: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
Plussat: "Everything! Very organized!"
Miinukset: "Nothing!"
Plussat: "Staff were friendly and helpful"
Miinukset: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Plussat: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Miinukset: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Plussat: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Miinukset: "Nothing"
Miinukset: "1-hour delay due to inclement weather"
Plussat: "The cabin crew were great. Very helpful and they professional."
Miinukset: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Plussat: "Great crew, quick boarding"
Plussat: "Got upgraded to business BOS - HKG. Very nice!! Nice new feeling 777 also."
Plussat: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Plussat: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Plussat: "Love the stop over. Love HK."
Miinukset: "Seats and leag room ar so small. Vey uncomfortable."
Plussat: "Excellent. Food was good."
Plussat: "Quiet, warm water in bathroom sink. Movies"
Plussat: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Miinukset: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Plussat: "Crew were super friendly. Food was pretty good for airline food."
Miinukset: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Plussat: "The stewards worked very hard, the pilots did a good job. The food was good too."
Miinukset: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Plussat: "All around great value. Good food, nice staff, cabin pressure is better because the plane was newer."
Plussat: "On time. Very efficient staff. More of this please!"
Miinukset: "Not a lot!"
Plussat: "Short flight, but they fed us great food, great service, even good wine."
Plussat: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Miinukset: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Miinukset: "More entertainment options"
Plussat: "Friendly crew and good service"
Miinukset: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Plussat: "Everything was fine, a bit late taking off but the time was made up"
Miinukset: "Leg room was poor. No entertainment"
Plussat: "Fast boarding"
Miinukset: "Food isn’t tasty at all"
Plussat: "movie selection was good"
Miinukset: "air was stale, food was just okay"
Miinukset: "We left about a half hour late, but made up some of the time in the air."
Plussat: "The onboard crew was very nice and attentive."
Miinukset: "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."
Plussat: "It's a pleasant experience"
Miinukset: "Less gate changes"
Plussat: "Everything was barely adequate. All the flights on this trip was substandard. Planes seemed old and dirty. Really disappointed."
Miinukset: "Barely made the connection."
Plussat: "Excellent in-flight service"
Miinukset: "Nothing"
Plussat: "The business class attention, and the quietness of an A380"
Miinukset: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Plussat: "The plane was newish and had some more modern conveniences. Foot rest, phone spot with USB plug. New light/shade window shades. Newer style tough screen TV."
Miinukset: "My only fault was that the food was not terribly good. Pasta was gluey."
Plussat: "Not much"
Miinukset: "Terrible meals. Ran out if nany items. Only one refreshment s tree and in the back of the plane."
Plussat: "Vegetarian food was good!"
Miinukset: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Plussat: "Kind, kept us fed."
Plussat: "Gracious flight attendants. Gluten free meals were good too."
Miinukset: "Only wish they had WiFi on the plane."
Plussat: "Great staff and entertainment."
Miinukset: "Boarding took forever. Flight was almost 1 hr behind."
Plussat: "Outstanding service and a nice mid day snack."
Miinukset: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Plussat: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Miinukset: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Plussat: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Miinukset: "The economy Seating area is very small for such a long trip."
Plussat: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Miinukset: "Nothing"
Plussat: "the size of the aircraft and leg room in coach."
Miinukset: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Plussat: "A lot of snacks"
Plussat: "Quick boarding, punctual flight, nice snack for a short flight."
Miinukset: "Dash 8 is a bit cramped when it is full."
Plussat: "Entertainment"
Miinukset: "Flight being delayed so I missed a meeting"
Plussat: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Miinukset: "food selection"
Plussat: "Food was good and service was excellent."
Plussat: "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
Miinukset: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Miinukset: "I was right by the toilets"
Plussat: "lovely stewards and stewardesses, most needed warm soft blankets"
Miinukset: "vegan food was awful and poor nutrition, cold, huge plane with light panels so high up in the ceiling that when and if you turned them on to read, it was bothersome and intrusive to others, poor choices of movies, few currents ones, seats, though leather, had been used too many times before me and were not comfortable, had to put my seat up so person behind me could eat aisles so small I could not walk and stretch if carts would being used, aisle handles don't raise so when my companions had to go to the bathroom, I had to ask the person in front of me to raise their seat!!?? Insufficient leg room better trip on my return mostly because of the plane, it was smaller and better seats..it was a 380"
Plussat: "crew was very nice and helpful"
Miinukset: "seats are somewhat uncomfortable."
Plussat: "There was clear communication at the Gate Lounge as to why the plane was delayed, what was being done about it, and what to expect. The crew also tried quite hard to be helpful whilst on board the flight."
Miinukset: "The cabin seemed tired overall, not very comfortable and lacking in newer amenities such as USB outlet, charger, wifi. The food was terrible - barely edible I would say. I was not offered an alcoholic drink throughout the flight and when I requested a wine, it never arrived. The trolleys seemed to be piled high with rubbish."
Plussat: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Miinukset: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Plussat: "The service on flight was excellent. Attendants were very helpful and professional. I was pleasantly surprised with the food, especially for an international flight. They were also very helpful with seating when it came to putting me and my partner next to each other and in seats with extra legroom (we did pay for it so I guess it was expected)"
Miinukset: "Customer service over the phone was HORRIBLE! I waited almost 2 hours on the phone and got NOTHING accomplished! Purchased my seats online, then got a notification saying it didn't go through. Called to fix the issue, but the man on the phone put me on hold for almost an hour! Only to accidentally put my partner and I in different rows. When I complained at the lack of professionalism from him over the phone, he offered some sort of compensation. When I agreed, he transferred me to his supervisor who said they do not compensate in any form! So why offer it then?! I then called the reservation department like I was told to, and they said they would look into the issue and call me back. This was about a month or two before my flight, and even though it's been a week after my flight, I have yet to get that call I was promised (nor the compensation). WORST PHONE CUSTOMER SERVICE I HAVE EVER RECEIVED! As for the flight, my only complaints are the messy boarding process and the uncomfortable seats in economy. Although you can't really expect more from old planes such as these."
Plussat: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Miinukset: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Plussat: "Luckily the flight was only 3 hours"
Miinukset: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Plussat: "Nothing"
Miinukset: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"
Plussat: "Everything."
Miinukset: "can not think of any."
Plussat: "Boarding on time. Crew attentive."
Miinukset: "Needs better, current movies"
Miinukset: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Plussat: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Miinukset: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Plussat: "check in, boarding, and baggage claim was relatively quick"
Miinukset: "online check in did not work at 9pm before the flight- i was unable to select a seat woman at the check in counter was not friendly. i also asked if it was possible to have a window seat and she said " i dont think there are any available" *prints boarding pass* rather than "let me check" *checks seats* food options were limited- in past experiences with qantas i wouldve assumed meal was chicken or beef and a vegetarian option. this flight was fish pork or beef. fish and pork are polarizing proteins for many people. fish is also malodorous."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
