I used two Flights both of them suffered from a delay of 90 minutes . I the second segment we waited 99 minutes in lthe queue and even water was not offered . The crew provided disinformation in both flights and finally no entertainment was suggested
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Would have been good to have slightly reclining seats
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Seats and meal should be included in the ticket price
Meal should be included in the price and seats
The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!
Miinukset: "The seats more comfortable."
Miinukset: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Plussat: "The crew was good and smart"
Miinukset: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Plussat: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Plussat: "Took off on time"
Miinukset: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Plussat: "Easy smooth boarding. Peaceful flight."
Miinukset: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Miinukset: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Plussat: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Plussat: "Bording was fast and the plane took off on time."
Plussat: "Easy flight and friendly staff."
Plussat: "I like to travel always travel with KAKA"
Plussat: "It got me there safely"
Miinukset: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Miinukset: "Every service bad"
Plussat: "An early landing made my onward journey so much easier."
Plussat: "Way and take two taxi Please write in the mail In big laters the terminal"
Plussat: "Reasonable drink choices"
Miinukset: "Where is ayran?!"
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Plussat: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Miinukset: "At check in staff did not know that I had 20 kg baggage allowance"
Plussat: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Miinukset: "The flight was only hour and 30 min, so I have no criticism for this flight"
Plussat: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Miinukset: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Plussat: "clean aircraft"
Miinukset: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Plussat: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Plussat: "Flight was on time and luggage arrived. No problems!"
Plussat: "Comfortable seats and very clean."
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Miinukset: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Miinukset: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Plussat: "Was first to check-in and received exit-row seat with its extra leg-room."
Miinukset: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Plussat: "They got me to my destination... eventually"
Miinukset: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Plussat: "Plane is ok, clean, good condition"
Miinukset: "Almost no service. Cheak in took 2 hours!"
Miinukset: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Plussat: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Miinukset: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Miinukset: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."