Excellent experience. On board chef. Overall will definitely fly Turkish again.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
TA should enforce carry-on restrictions - MANY passengers brought significantly oversized bags, causing delays and difficulty finding space in overhead bins. IST is very inefficient with security checks. We went through THREE security checks and had our passports checked SIX times before finally being able to board. There is also a significant lack of vendors offering food, newspapers, and such in the gate sections. One of our worst airport experiences in 40 years of air travel. TA does serve very good food, so thanks for that. Comfort-wise, padding in seats needs to be improved, as does leg room. If you are six feet tall or more, you will be aching after 5 or 6 hours, let alone 11.5 hours.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The flight was 5 hours delayed for no reason. I missed my connecting flight to San Francisco. Very poor job done
Boarding was long and drawn out multiple security checks long lines no priority for business class. Seats were hard and food was mediocre at best. Remote controller was not working and attendant suggested that I deal with it instead of moving me to one of several seats empty in the cabin. Attendants barely spoke English as well which is not acceptable for international flights. Will stick to Qatar Airways from now on.
The flight didn’t even happen.
Miinukset: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Miinukset: "The entertainment system is old, not easy to use, and lacks features."
Plussat: "Good food, new movies and good leg space"
Miinukset: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Plussat: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Miinukset: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Plussat: "Excellent service"
Miinukset: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Plussat: "Nice seat, good choice of entrainment, great food"
Miinukset: "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
Miinukset: "Narrow space between seats"
Plussat: "Love the food, service and movies."
Plussat: "overall, service was great"
Miinukset: "seats are too narrow"
Plussat: "The food was good and the staff were nice"
Miinukset: "The seats are very small and extremely discomfort for overseas flight"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "The seat pocket of the seat in front of me was broken, which resulted in a metal wire poking into my legs for the entire duration of the flight. Not only was it uncomfortable and bordering on painful; but this could also potentially be dangerous in the event of an emergency!!!"
Plussat: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Miinukset: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Plussat: "Great flight"
Plussat: "Food & Wine"
Miinukset: "10hrs of screaming kids in row 12! Ta RDG"
Plussat: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Miinukset: "long boarding"
Miinukset: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Plussat: "Food and staff were good."
Miinukset: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."
Miinukset: "Everything was great. Got upgraded to first class"
Miinukset: "The vegan meal was a bit underwhelming. I ended up not eating."
Plussat: "Crew was helpfull food was good"
Miinukset: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Plussat: "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Food, crew"
Miinukset: "The flight was delayed 1.5 hours so we missed our connection."
Plussat: "Great entertainment, headphones, booze and food"
Plussat: "Ground and air staff"
Miinukset: "Seats a bit too crowded"
Miinukset: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Miinukset: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Plussat: "In flight entertainment was great. The crew were very courteous."
Miinukset: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Plussat: "Pretty much everything except for the fact that they have no entertainment in Russian"
Plussat: "best in all regards"
Plussat: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
Miinukset: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Miinukset: "to hot, very hot!!! ו suffered too much"
Plussat: "The entertainment choices, including live sports, were excellent."
Miinukset: "The boarding was chaotic, and we sat on the tarmac for over an hour."
Plussat: "The food was amazing, and the seats were more comfortable than in other aircrafts."
Miinukset: "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
Plussat: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
I used two Flights both of them suffered from a delay of 90 minutes . I the second segment we waited 99 minutes in lthe queue and even water was not offered . The crew provided disinformation in both flights and finally no entertainment was suggested
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Would have been good to have slightly reclining seats
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Seats and meal should be included in the ticket price
Meal should be included in the price and seats
The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!
Miinukset: "The seats more comfortable."
Miinukset: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Plussat: "The crew was good and smart"
Miinukset: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Plussat: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Plussat: "Took off on time"
Miinukset: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Plussat: "Easy smooth boarding. Peaceful flight."
Miinukset: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Miinukset: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Plussat: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Plussat: "Bording was fast and the plane took off on time."
Plussat: "Easy flight and friendly staff."
Plussat: "I like to travel always travel with KAKA"
Plussat: "It got me there safely"
Miinukset: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Miinukset: "Every service bad"
Plussat: "An early landing made my onward journey so much easier."
Plussat: "Way and take two taxi Please write in the mail In big laters the terminal"
Plussat: "Reasonable drink choices"
Miinukset: "Where is ayran?!"
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Plussat: "Absolutely nothing"
Miinukset: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Plussat: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Miinukset: "At check in staff did not know that I had 20 kg baggage allowance"
Plussat: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Miinukset: "The flight was only hour and 30 min, so I have no criticism for this flight"
Plussat: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Miinukset: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Plussat: "clean aircraft"
Miinukset: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Plussat: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Plussat: "Flight was on time and luggage arrived. No problems!"
Plussat: "Comfortable seats and very clean."
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Miinukset: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Miinukset: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Plussat: "Was first to check-in and received exit-row seat with its extra leg-room."
Miinukset: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Plussat: "They got me to my destination... eventually"
Miinukset: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Plussat: "Plane is ok, clean, good condition"
Miinukset: "Almost no service. Cheak in took 2 hours!"
Miinukset: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Plussat: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Miinukset: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Miinukset: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."