Boarding process was very efficient. Flight lacked WiFi which was a major hit to my productivity.
Food and drink choices can be improved.
The crew was fabulous! I lost my reading glasses and the flight attendants actually found me a pair to use on the flight. They were soooo kind!!
I wish there was a tv on the flight
Seats have a lot of room and staff is great.
No coffee or tea available on second beverage service on BOTH FLIGHTS. Announced as "coffee heater broken". (on both flights?!) Very limited food for purchase on board.
I loved having an empty seat next to me. Everything was fine on flight. But bathrooms could have been cleaner
There was a passenger on our flight with a peanut allergy so no one was allowed to eat any nuts throughout the 5+ hour flight. As that was most of the food we brought on with us, that limited what we were able to have or get from the snack cart and no additional food options were offered instead. I am pregnant and can’t go that long without eating and was told I had needed to order food 20 hours ahead of the flight. This policy should be made more to obvious to passengers in the future.
Clean new airplane. Efficient service. Took off and landed on time.
4+ hour flight delay, lack of updates in ever lengthening delays
Easy flight. Left on time. Arrived prime. Crew was informative when we hit turbulence.
I missed the flight and no one could help. I had to wait 9 hours in the airport and buy a new ticket
Plane was old. Bathroom dirty. Wifi not working.
Plussat: "Seating was nice."
Miinukset: "Built in Screens on the seats are nice. They offer tablets but the info provided on the screens like time to destination and current location as well as access to purchasing food and beverages, is always welcome)."
Miinukset: "The seats barely reclinedwhich is the entire reason i fly business"
Miinukset: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Miinukset: "High price for mediocre seat"
Plussat: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Plussat: "Everything was smooth"
Plussat: "departed on time. arrived early. crew was pleasant and professional"
Miinukset: "Food is not free...you have to pay for it. Seat was not very comfortable. Too hard, and very little recline."
Plussat: "Very nice crew"
Plussat: "Great crew, a lot of space in the aircraft"
Miinukset: "More entertainment"
Plussat: "Boarding. Crew. Entertainment. Smooth ride"
Miinukset: "Not to pay for food and should have given us 2 meals in a 6 and a half hr flight"
Plussat: "Everything was great but"
Miinukset: "It was an old dated plane. Only reason good not great"
Miinukset: "Mobile boarding pass workflow is terrible. I got stuck in a loop where I had to sign back in but was told it’s too late to check in (which I had already done day before) so had to get a paper ticket from gate agent."
Miinukset: "We sat onboard for two hours not being told at first what the holdup was. We were then told there was an issue getting a motorized wheelchair stored in cargo. The only indication about the delay was this. If a customer is traveling with this need I would presume the airline knows in advance so why was it a problem and a surprise which delayed a plane full of people for two hours. People missed connections etc. Not good! And barely any updates"
Plussat: "Stewardess were very nice and helpful"
Miinukset: "Getting thru security in nyc was very backed up That’s not your Fault tho"
Miinukset: "You need to do a better job at facilitating/improving your bag tagging process. Also please prioritize accordingly so that passengers with short connection times are served first."
Plussat: "The captain was very communicative during periods of turbulence"
Miinukset: "There were no complementary snacks offered. Flight attendants seemed disheveled, and uninterested"
Miinukset: "One of th flight attendants was a bit curt. And they were very slow in offering beverages. Otherwise a great flight. Better than United."
Plussat: "Bigger, roomy seats, courteous service, clean plane"
Miinukset: "No complaints at all"
Plussat: "Everything went smooth and was great besides the boarding."
Miinukset: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Miinukset: "Check in was a disaster. The kiosks were all broken. No one gave us any info. 2 people were checking in a long line. Not good."
Plussat: "Great crew. Great movies."
Miinukset: "Mediocre food. Crammed in seats. Usual bs about no room in overhead bins. There was enough room!"
Plussat: "Other than the legroom, everything about the flight was great."
Plussat: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Miinukset: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Plussat: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Miinukset: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Plussat: "The crew was great, and the free movie selection was outstanding. Because the flight was full, they let me check my carry-on bag for free."
Miinukset: "They ran out of the meal I would have ordered."
Plussat: "Customer service excellent"
Miinukset: "Ground crew and crews on plane not communicating with passengers. I have canceled flight which my daughter texted me that flight canceled while I wear sitting at the gate. Next morning flight had delayed I found out while checking the flight status on line again I was at the gate"
Plussat: "The crew was very nice and apologetic that I couldn’t watch movies."
Miinukset: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Plussat: "The crew was friendly."
Miinukset: "The flight was so delayed."
Miinukset: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Plussat: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Miinukset: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Miinukset: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."
Plussat: "More leg room"
Miinukset: "Snack for 5 hrs flight is not too much"
Plussat: "The food order concept"
Miinukset: "No food, not even snacks, despite the long fligjt"
Plussat: "My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight"
Miinukset: "Update your planes"
Miinukset: "I spent more than $30 on food and drink, but got my 9rders as part of the normal service, as opposed to faster than those who didn't spend any money. It was painfully slow. the angle of the seat cushion is a bit high."
Plussat: "Love the free WiFi. That was awesome and somewhat unexpected."
Miinukset: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Plussat: "Comfortable Mint seats. Not bad. Not cheap."
Miinukset: "Breakfast selections were OK. They could do better for the price of Mint seats"
Plussat: "Everything. Great Airline all around. My first time flying with JetBlue and will definitely fly with them again. Roomy seating in between rows, great entertainment and excellent in flight internet FREE. Great food and beverage options, most of them free. And great, genuinely helpful and kind staff."
Plussat: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Miinukset: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Plussat: "Everything except ability to book seat"
Miinukset: "Would have appreciated being able to book my seats earlier"
Plussat: "Free WiFi and seat comfort!"
Plussat: "In flight entertainment was great"
Plussat: "The crew was very nice."
Miinukset: "My video screen did not work so I couldn't watch anything. Then when we landed we had to wait an hour on the tarmac before we could get to a gate."
Plussat: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Miinukset: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Plussat: "The seat was good, snacks is good."
Miinukset: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Plussat: "Crew was nice"
Miinukset: "TV didn’t work, internet didn’t work, crew let 1 person derail boarding which ended up causing a 15-20 minute delay. Gate wasn’t ready for us on arrival"
Miinukset: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Plussat: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Miinukset: "A full meal"
Plussat: "Crew, plane, amenities"
Plussat: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Miinukset: "Everything was perfect!"
Plussat: "The crew and ground staff were accomodating."
Plussat: "I liked that they offered quality and complimentary snacks and how they didn't make a big deal if we wanted like 2 tob4 servings of water as i get extremely dehydrated. Staff was friendly and their boarding times and door closing times were clearly printed on the b pass which i appreciated. If only their frequent flier numbers were partnered with more programs. Seats were clean and were connected so you cpukd watch tv and recharge your phone. Good variety of movies!"
Miinukset: "I think they charged for blankets but at least it wasnt freezing like AA"
Miinukset: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."
Plussat: "Great flight"
Miinukset: "All good"
Miinukset: "I will be leaving Dublin to SFO today on Aer Lingus."
Plussat: "Great, friendly, communicative service, as always with jetBlue."
Plussat: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."
Plussat: "As always, Jet Blue doesn’t disappoint."
Plussat: "i always like the movies and snacks"
Miinukset: "the delay"
Plussat: "Boarding, on time departure."
Plussat: "Smooth flight everything moved pretty timely"
Miinukset: "Check in was a little hectic"
Miinukset: "The screen just did work properly. I was unable to use it."
Plussat: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Plussat: "Very pleasant crew Fairly comfortable seats (14E/F)"
Miinukset: "With delays, of course beverage service was delayed, but why couldn’t snacks be given at the same time as drinks instead of 10 minutes later? Also, there was problem with media system, and in general it seemed more dated than those on Virgin America and others."
Miinukset: "The flight got delayed"
Plussat: "Had everything you need to keep you occupied for a long trip. Plenty ful snacks. Great service"
Miinukset: "Delayed for too long"
Plussat: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Miinukset: "TSA at JFK was having a rough night"
Miinukset: "No head phones."
Plussat: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Miinukset: "The crew"
Plussat: "More space than any other economy seat. Free movies."
Miinukset: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Plussat: "Crew was very friend, Erick in particular was very nice."
Miinukset: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Miinukset: "Everything was great"
Plussat: "Free movies, on time departure, snack selection. Friendly staff"
Plussat: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Miinukset: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."
Plussat: "On time, very efficient"
Miinukset: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."
Plussat: "Entertainment and timeliness of the departure and arrival."
Plussat: "Plenty of leg room Great choice of movies Terra blue chips Crew"
Miinukset: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Plussat: "The good news is that the width and legroom, even for a middle seat, was better than most airlines. The bad news is that the seat was one of the most uncomfortable I have ever sat in. My partner and I both had backaches after our flight across the country."
Miinukset: "The uncomfortable seats."
Plussat: "The single terminal that seemed only for JetBlue. The staff were friendly."
Miinukset: "My flight was delayed an hour and a half. The seats were uncomfortable to sleep in. Bucket seats are the norm on planes but they are so bad for the back. Even a seat that was straight up & down would be better than a back rest that has the exact opposite curves on it to totally not match the spine."
Miinukset: "Tv didn't work"
Plussat: "Under seat outlets for the win."
Miinukset: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Arrival was an hour early.
Mediocre food in First Class, I had better food in Economy.
Wide-body airplane is always nice. 767 is roomy and has good inflight entertainment! Crew was super nice too!!
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
Plussat: "Very friendly thank you!"
Miinukset: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Plussat: "I would like to have ore of a grace period to check baggage."
Miinukset: "Bad social distance"
Plussat: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Plussat: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Miinukset: "We weren't alerted there was a chance of delays. Over two hours late."
Plussat: "Nothing to like."
Miinukset: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Plussat: "No food, late by hour"
Plussat: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Miinukset: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Miinukset: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Miinukset: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plussat: "Service by crew. I was flying economy but it was par to business class."
Miinukset: "THE FLIGHT WAS 5 HOURS LATE"
Plussat: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plussat: "When I finally got off the plane"
Miinukset: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Miinukset: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Plussat: "If offering free WiFi to Amex platinum card holders it needs to work f"
Miinukset: "Fix it"
Plussat: "The flight was very good, no complaints, good service and we flew on schedule"
Miinukset: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "crew kept a great attitude throughout"
Miinukset: "Having to find my boarding pass to deplane"
Plussat: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Miinukset: "Nothing. Everything went well"
Plussat: "Crew were very friendly specially with my 6yrs old daughter"
Plussat: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Plussat: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Miinukset: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Plussat: "Personality and charm of the flight attendants made it an especially relaxing trip."
Plussat: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Miinukset: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Plussat: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Plussat: "What an easy flight. Run very well!"
Miinukset: "The crew seemed a bit tired, but it’s the season"
Plussat: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Miinukset: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Plussat: "Being on time."
Miinukset: "Force me to take a bad seat"
Plussat: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Miinukset: "No free wifi."
Miinukset: "Horrible wait if nearly 30 minutes after landing"
Plussat: "The boarding was efficient"
Miinukset: "Three hour departure delay. No explanation given. No apology."
Miinukset: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Miinukset: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Plussat: "entertainment services"
Plussat: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Miinukset: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Miinukset: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Miinukset: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Plussat: "At least the plane didn't return to the gate and we departed 7 hours late."
Miinukset: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Plussat: "Delta Comfort seats"
Miinukset: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Plussat: "Crew was terrific! Nice folks. Courteous and professional"
Miinukset: "I paid extra for a window seat and ended up next to a bulkhead with no window. I can get claustrophobic so concerning and Frustrating! Also, unlike the trip to Minneapolis where the Wi-Fi worked great the Wi-Fi was awful on the return trip and made watching a movie challenging."
Plussat: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Miinukset: "Movie options"
Plussat: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Miinukset: "More leg room, wider seats."
Plussat: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Plussat: "Quick entry. One flight attendant was very friendly."
Miinukset: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Plussat: "Nothing- and it cost me $50 to have voucher issued for future flight."
Miinukset: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Miinukset: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Miinukset: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Plussat: "Flight was on time"
Miinukset: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Plussat: "Everything went quickly"
Miinukset: "I had to pay to pick my seat, for any food or entertainment."
Plussat: "By getting an exit row seat, I was able to board early on"
Miinukset: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Miinukset: "No free video screen"
Plussat: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Miinukset: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."
Miinukset: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Plussat: "Seats were okay."
Miinukset: "Rude, borderline racist staff. Overall unprofessional company. Double standards and miscommunications."
Plussat: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Plussat: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Miinukset: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Plussat: "Didn't happen"
Miinukset: "Didn't happen"
Plussat: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Miinukset: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Plussat: "Didn't have any food. All was well, and glad to have discovered sun country."
Miinukset: "Seat didn't recline."
Miinukset: "volume on recorded announcement was too high but overall, an excellent experience!"
Plussat: "friendly crew, but hard to understand Captian"
Miinukset: "seats are very uncomfortable - hard & no lumbar support"
Miinukset: "They didn't have seatback screens and were instead trying to get people to pay to rent tablets. And there were no free snacks. It just felt cheap."
Plussat: "I liked the price"
Miinukset: "Ok so we had to wait for 90 min into the flight before any service."
Miinukset: "15 hour delay with no communication with updates."
Plussat: "I like the fact that I finally got to my destination."
Miinukset: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Plussat: "Crew were great! Friendly and always around!"
Miinukset: "plane was old, no internet and the unit they provided had little entertainment."
Plussat: "One kind male steward."
Miinukset: "2 hour delay and very turbulent. Innacurate arrival time estimate at time of take-off"
Plussat: "I got put in first class"
Miinukset: "The family that got put in front of me first class smelled bad"
Plussat: "People are friendly, it's clean, you feel safe, can't complain."
Miinukset: "Boarding felt disorganized and unusually long lines to board - security was also ridiculously slow at JFK. Slowest I've ever experienced."
Plussat: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Miinukset: "lack of any snacks."
Plussat: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Miinukset: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Miinukset: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Plussat: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Plussat: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Miinukset: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Plussat: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Miinukset: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Plussat: "Staff was friendly"
Miinukset: "Flight was fine."
Plussat: "Flight was on time, and organize in boarding ."
Miinukset: "None, but actually could not so rating for food and entertainment, as this actually n/a"
Plussat: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Plussat: "Crew was awesome"
Miinukset: "The flight was delayed 3.5 hours and it was very unorganized at boarding"
Plussat: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."
Plussat: "Short flight, bathrooms were clean."
Miinukset: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Miinukset: "I wasn't able to book online or check in which delayed me as I didn't have to check a bag. Every time I tried an error occurred both in the flight there and back. Also, I looked like on my reservation my first name was combined with my middle. I thought it was an error and called and waited on the line fur over a half hour and never talked with anyone. I went into the flight nervous it was going to be an issue. Fortunately it want but the added areas was unfortunate."
Plussat: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Plussat: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Miinukset: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Plussat: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Miinukset: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Plussat: "less cramped than expected. Kind staff"
Miinukset: "same as all american domestic flights, food/drinks/entertainment are all considered extras"
Plussat: "One passenger smoked in a toilet, may be not knowing the law or may be due to stress. However the Air hostesses treated him like a criminal and handed him to the cops on arrival at SF airport. It is advised to give instructions to the foreign nationals who do not understand english, orally in the flight, instead cause embarrassment to the passengers."