Etsi halvat lennot reitille Pisasta $[7232-Helsinkiin

Plussat: "Captain was trying to uplift passengers spirits"
Miinukset: "Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr"

Plussat: "Great Friendly Cabin Crew"
Miinukset: "Entertainment System Poor choice of films - Bad Sound System"

Plussat: "Everything."
Miinukset: "better assistance for people on wheelchairs in the airport."

Plussat: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Miinukset: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"

Plussat: "Crew had filled overhead lockers with their bags leaving no room for ours"

Plussat: "British airways, does what it says on the tin."
Miinukset: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Plussat: "Service"

Miinukset: "On time."

Miinukset: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."

Miinukset: "This flight was cancelled"

Miinukset: "British Airways neither a budget airline nor a lux airline. Doesn’t know what it is."

Plussat: "We got to our destination"
Miinukset: "Everything. Possibly the worst airline in Europe."

Plussat: "Good crew"
Miinukset: "Leg room!"

Plussat: "Crew was friendly and professional, food was quite good as far as airlines go, chicken korma not bad at all."
Miinukset: "The premium economy seats are hard, and you really notice that on a long-haul flight. It was at least spacious and offered a reasonable degree of recline. WiFi was expensive and unreliable."

Plussat: "Perfect flight"
Miinukset: "Been perfect"

Plussat: "Flight screens showed info"
Miinukset: "Bring back free food ba"

Miinukset: "Very delayed - both on takeoff and on landing"

Plussat: "Crew very pleasant, professional and friendly."
Miinukset: "Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens."

Miinukset: "I paid 20 pounds for seat 9 something and was given seat 32F"

Miinukset: "Food"

Plussat: "That we landed safe, there was a good choice of movies."
Miinukset: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."

Plussat: "Absolutely nothing."
Miinukset: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."

Plussat: "Everything from check in to arrival was first class"
Miinukset: "The only thing I had a problem with was baggage claim, we had priority stickers on our bags but it made no difference, bags were very slow to arrive"

Plussat: "leaving the plane"
Miinukset: "Boarding a disaster. Flight delayed because crew had to offload hand luggage for 10 minutes. This should have been handled at check in or at the gate. Seat comfort way beyond a joke and they call themselves a premium airline. Food was out in row 4!!!! Seriously!!! Arrival at Heathrow, jetty broken and more delay."

Plussat: "The smooth journey in the sky"
Miinukset: "The fact that BA flights even morning ones are always behind schedule"

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Plussat: "The departures and arrivals were on time."

Plussat: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Miinukset: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"

Miinukset: "The plane was at the gate for almost 2 hours due to the fuel tanks - apparently the engineers didn't know which tanks were refueled. Sounded a bit weird. I bill at $800 per hour - I think I should be compensated for my time."

Plussat: "Everything"
Miinukset: "No complaints"

Plussat: "Crew were friendly"
Miinukset: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."

Plussat: "Staff was very nice"
Miinukset: "Even soft drinks are charged at a fee, and this is not a budget line! And they lost one of our bags in Split."

Plussat: "Fed twice enroute"
Miinukset: "Did not hand out landing cards during the flight"

Miinukset: "My seat did not recline. There was no charger for a phone or screens to watch anything or WiFi on the flight."

Plussat: "The title says it all"

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Plussat: "Nothing"
Miinukset: "Not only do you now have to buy food and drink, by the back of the plane they’ve always run out (our flight was not even particularly full). Flight was delayed an hour - I’ve taken 4 BA flights in the last 5 days and every one has been delayed by at least one hour. No longer worth the price."

Plussat: "The plane was very clean and looked fairly new. The take off and landing were gentle & the cabin crew was very nice. The food was 5 star (for plane food) and service was excellent."
Miinukset: "The air temperature was hot upon boarding, after take off we asked about the temp and it had gotten turned up. They were quick to reset for a more comfortable ride."

Plussat: "Par from below the flight was great as always"
Miinukset: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"

Plussat: "Our luggage was delayed over three hours, coming in on a 5:30 flight, then having to wait for it to be delivered to the baggage carousel. It cost us 3.5 hours of time we should have used to explore the area of Rome around our apartment and the cost of dinner in the airport."

Plussat: "The food and the services. The plane looks new and clean. Many new release movies."
Miinukset: "seat space is too small and not comfort."

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "All BA personnel were polite, professional and helpful. The dinner meal (chicken curry) was really good."
Miinukset: "I was jammed into my seat. Once the person ahead of me reclined, my knees were pressed into the seat-back for the duration of the flight."

Plussat: "Not much"
Miinukset: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"

Plussat: "It was good."
Miinukset: "Nothing"

Plussat: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Miinukset: "NA"

Plussat: "It was the typical cattle car flight. It was on time and crew were fine"
Miinukset: "Typical"

Plussat: "Nothing really."
Miinukset: "Seats, entertainment system. Lounge at Heathrow airport served bad food. Bread had fungus in it. I pointed out to the staff there, and there reaction was "no big deal" !! There is such a big difference in"