Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Separated my family again. What’s wrong with you people.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
It was impossible to pre-check in and our seats assignments were terrible. Flight from Houston-to-Chicago was over three hours delayed. The flight from Chicago to Houston was also delayed, once again were seats assignments were all over the place. This was not a good experience.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Kayak was terrible, I was told that I got 1 free checked bag, but when I got to the check-in counter I was told otherwise and had to pay for my checked bag!!!!
My trip out was a nightmare of epic proportion. Delayed flight for my flight from SNA to Phoenix had to be rerouted to Dallas Fort Worth to Heathrow I was never notified that my connecting flight from Heathrow to Prague was canceled. American Airlines told me that they would issue a boarding pass for the third leg of my trip out. Instead I got rerouted to Paris dumped with no information for a connecting flight which turned out to be with Air France by giving me no information or any way to be able to transfer to my final leg of my mouth fourth flight I was left stranded in Paris overnight. My bags were also left at Heathrow and I did not receive them until three days after arriving on my trip American Airlines did a horrible job British Airways to the horrible job I’m filing a grievance with British Airways I will never fly with them again. I will have to say that the return trip though went rather smooth they didn’t give me much time to get to my connecting flight from Prague to Heathrow then onto LAX I barely had 25 minutes to make it all the way across the entire breadth of the airport. Service was fantastic on the way back complete contrast to the flight out there which was again a nightmare of epic proportion‘s and enough for me to never use AmericanAirlines or British Airways ever again. The only offset is again the return trip which was excellent other than some very tight scheduling on connections
I loved the FinnAir blueberry juice
Plussat: "Glenlivet whisky for free"
Plussat: "Friendly and helpful"
Miinukset: "More leg room"
Miinukset: "I could not check in online and BA is not available on the kiosk in the airport."
Miinukset: "LHR made us wait 30+ min upon arrival for a gate."
Plussat: "The crew was great."
Miinukset: "Seet could be more comfortable."
Plussat: "Great boarding"
Miinukset: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Plussat: "crew was nice"
Miinukset: "no air vent in my row. no complimentary food and drinks"
Miinukset: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Plussat: "I did not fly. Cancel month ago, no money back. No good company!"
Miinukset: "I cancel month ago, no money back !!! No good company!"
Plussat: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Miinukset: "A small pack of pretzels and free cup of water would have been nice."
Plussat: "Crew is incredibly kind."
Plussat: "Everything was just perfect. Thank you very much!"
Plussat: "Seat was comfortable"
Miinukset: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Plussat: "Flight was fine, staff friendly and caring"
Miinukset: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Plussat: "The crew was outstanding."
Plussat: "The boarding and crew were fine."
Miinukset: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Miinukset: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Plussat: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Plussat: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Plussat: "The flight was on time"
Miinukset: "The airline is very mechanical Customer service in non personal and robotic"
Miinukset: "Nothing wrong"
Plussat: "Entertainment options were good."
Miinukset: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Plussat: "The crew were great."
Miinukset: "Did not like that you have to pay for water or soft drinks"
Plussat: "There was no event happening. This was good :-)"
Miinukset: "No sodas, no water, no food on this flight. I'm still pissed off."
Plussat: "The plane was pretty much empty. There were very small number of passengers."
Plussat: "As always, a great flight."
Miinukset: "Nothing I can think of."
Miinukset: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Plussat: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Miinukset: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Plussat: "The plane"
Miinukset: "To pay for WATER!!!!!"
Plussat: "The captain kept us aware of the delay and the reasons for the delay."
Miinukset: "No free food or drink other than water."
Miinukset: "The union bull"
Miinukset: "Very uncomfortable seat for a business class"
Miinukset: "No snacks for 8 hours. Crew inattentive."
Plussat: "boarding and timing"
Miinukset: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Miinukset: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Plussat: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Miinukset: "There was nothing I did not like."
Miinukset: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Miinukset: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Miinukset: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Miinukset: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Miinukset: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Plussat: "I was traveling alone with my baby. Everyone was very helpful"
Plussat: "Stewards were very friendly"
Miinukset: "Need more opportunities for drinks, water. Did not board the back of the plane first."
Plussat: "Got there in one piece."
Miinukset: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Plussat: "Great experience"
Plussat: "I made it to my destination"
Miinukset: "I have never got in almost 13 hours of flight and was not even offered glass of water or any food!!! Norwegian flights are not providing any beverages or food and when I asked they told me I should have added food options on my booking???? That’s the most unbelievably weirdest and inhuman flight I have ever took. Will definitely make sure not to do same mistake ever again!"
Miinukset: "Service at CheckIn was the worst I've ever received. The staff exuded no compassion, empathy or interest in trying to help me. I had to buy an extra checked bag and instead of giving my options clearly, they gave me a run around (do it online, call our customer service, refund your ticket at our service desk - all false). I did not appreciate that lack of competence or interest and as such will not be transacting business with Norwegian again. Furthermore, the crew on the airplane did not check on me or my row of passengers the entire flight. No water, no cookies, nothing! This was the worst display of airline service I ever seen!"
Miinukset: "No food or water was offered. Had to stop for water . Barely any selection of movies"
Plussat: "Great service, love being able to order food and drinks from the in seat computer."
Miinukset: "Nothing really."
Miinukset: "This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian"
Plussat: "Not much."
Miinukset: "More space, entertainment, food options"
Plussat: "Airline was changed to wamos. No drinks provided. Crew did not offer water."
Plussat: "Nothing I will never use Norwegian again"
Miinukset: "The app said $50 for a checked bag they charged $100 at check in and would not even listen to me about it!"
Miinukset: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Miinukset: "The staff and crew at Norwegian were not friendly. Boarding was a mess. The plane smelled very bad and was uncomfortable to sit."
Plussat: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Plussat: "As expected for a budget flight."
Miinukset: "I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight."
Miinukset: "Bad! I will defiantly fight for a refund !!!"
Plussat: "I got a whole row to myself which was awesome."
Miinukset: "More options for movies to watch"
Miinukset: "Seat assignments is a problem for me to come to the airport early."
Miinukset: "Typically an international flight that cost 1000+$ would come with food and drinks, given that they cost next to nothing compared to the ticket. But apparently for Norwegian one has to purchase food and drinks on top of the ticket, otherwise you don't even get served water in a 7 hour flight, which is completely ridiculous. Do you really the 2$ from a passenger for some water? Btw, I pre-purchased food and water. It's the fact that the people who sat next to me didn't get served water when I received food and drinks that made me very uncomfortable."
Plussat: "Nice clean, quiet and smooth ride. The economy seats seem to have a little more legroom than most."
Miinukset: "The staff on both transatlantic flights were absentee. While I get that it is a budget carrier and they use a request your services via the entertainment system model, they were all behind the curtain all the time. Not even offering water occasionally. Really? Also, I don’t understand why they promote larger windows with dimming functions if the are going to override the controls. While I understand being courteous to other in the plane who might be sleeping, what good is ordering a window seat if the window is put and left in a darkened state the entire flight? An above the clouds sunset opportunity missed. Annoying!!!"
Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."
Plussat: "You ought to have a NA option as Food was not served on this shorter route."
Miinukset: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Plussat: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Miinukset: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Plussat: "The flight crew personnel were friendly & helpful. Seats were fine, there was enough space. We were majorly delayed but so glad that they did not cancel the flight."
Miinukset: "The flight left almost 5 hours late, and we were just hoping it would not be canceled, as the staff at the airport would provide no information for over 4 hours. It caused some panic that we would be stranded as there was not another flight (from Paris to LA) with this airline for 2 days! It was hard to believe that the airline staff would tell us nothing, as somebody knew what caused the delay and if it was likely that the flight would go, right??!"
Plussat: "Nothing service zero even to get glass of water you had to pay before get anything."
Miinukset: "Everything bad from checking in to bag fee $200 per bag Crowded zero service got 90 minutes to get your all luggages"
Plussat: "The aircraft was new and screens/tables all worked, plus the crew was friendly"
Miinukset: "The whole weight limit got me as I didn't realize it includes your personal item. After meticulously measuring my carry on i was quite crushed to still have to pay 40 pounds for the overage."
Plussat: "The entertainment system was pretty good."
Miinukset: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Plussat: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Miinukset: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
Plussat: "Nothing memorable about the flight (which is a good thing!)"
Miinukset: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Plussat: "Good leg room"
Miinukset: "Very expensive baggage. Don’t like the food policy"
Miinukset: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Miinukset: "Food, seat, entertainment"
Miinukset: "They canceled flight at 1am, not much explanation to us. Only one person working at counter, Peaple started getting upset & confused. they sent us to the hotel outside the air port in Long Island. By the time we get there it was 3:30. Kids are crying & sleeping on the floor I felt so bad. Not knowing when we gonna fly until I went down to front desk in the morning. No call or email from Norwegian air. Whole thing was so crazy and handled unprofessionally. I’ll never use them."
Miinukset: "They didn't dim the lights as much as previous flights, which would have helped to sleep. However, none of the tv's for entertainment were working for the entire flight. I know that the flight attendants attempted to reset it a couple times, and that it was out of their hands, but it made the flight very disappointing."
Plussat: "No extras but I am fine with that because the flight was so cheap! The plane was really comfortable."
Plussat: "Nothing really. It took off, it landed."
Miinukset: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Miinukset: "Flight was missed and nor kyack or Norwegian air would help me. They both just kept saying it's on the other company to help."
Plussat: "The crew was great and the flight was comfortable."
Miinukset: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Miinukset: "I had a terrible stomach ache & they would not let me use the restroom!!!"
Plussat: "Self check-in and boarding procedures Seat spacing"
Miinukset: "Mobile App could be better Amenities"
Plussat: "Dreamliner was good."
Miinukset: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Plussat: "Business section had a ton of space - very comfortable"
Miinukset: "Late boarding, over two and a half hours late."
Miinukset: "Terrible customer service. They will change the requirements for check in multiple times to ensure you can't get on your flight. We had to book new flights and missed two days of our vacation because they wouldn't let us board the flight we originally paid for. They also refused to put us on another flight that night."
Plussat: "The flight was on time and the staff were very nice."
Miinukset: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Miinukset: "- The unexplained delay - The waiting on tarmac"
Plussat: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Miinukset: "Lack of moblile check-in"
Plussat: "Having complementary movies, tv shows and games were the only upside to the flight."
Miinukset: "This flight pinched EVERY penny possible! No blankets/pillows no wifi access no complementary beverages and no food was provided. The food that you could purchased sold out hours before the flight arrived to the destination and the bag snacks you pay for tasted like cardboard. The attendants were fine and the flight was smooth."
Plussat: "Service unhappy to be there. Crazy delays."
Plussat: "The plane was on time"
Miinukset: "I was not able to sit close to my son. I did not get access to entertainment as the linkprovided to download movies did not work without wifi on plane."
Plussat: "The 2 board system, one from the front one from the back"
Miinukset: "Too tight quarters"
Plussat: "I loved the flight"
Miinukset: "Paying for water is somewhat strange"
Only relevant because it is the only direct flight.... otherwise terrible
Fast, good loads in and out, totally worth of price.
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Plussat: "Nothing. Wiorst flight ever!"
Miinukset: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Miinukset: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Miinukset: "Entertainment online"
Miinukset: "Entertainment online"
Miinukset: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Plussat: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Miinukset: "No complaints."
Miinukset: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Miinukset: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Plussat: "The price of the ticket was cheap..."
Miinukset: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Miinukset: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Plussat: "Flight attendant was wonderful, and extra helpful!"
Miinukset: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Plussat: "We landed without dying."
Miinukset: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Plussat: "it was 1 hour flight so it was really great"
Miinukset: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Plussat: "We made it."
Miinukset: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Plussat: "price boarding"
Miinukset: "flight delayd luggage delayed seating random"
Miinukset: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Miinukset: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Miinukset: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Miinukset: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Plussat: "Got from point A to point B without any hassle. I passed out as soon as I got on the plane and there was nothing that kept me from sleeping."
Miinukset: "Boarding seemed a bit tedious and there was a lot of unnecessary standing around."
Plussat: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Miinukset: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Plussat: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Miinukset: "two roads with Ryanair, each time delay of about one hour"
Miinukset: "They charged me 50 € because I was unable to check in online"
Plussat: "It flew"
Miinukset: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Plussat: "Flight was quick and easy."
Miinukset: "Boarding process was a little slow."
Miinukset: "Terrible customer service."
Plussat: "No panic"
Miinukset: "Bad job with customers. Sorry."
Plussat: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Miinukset: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Plussat: "Smooth ride"
Miinukset: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Plussat: "Liked absolutely nothing."
Miinukset: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Plussat: "Friendly Staff"
Miinukset: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Miinukset: "Rude representatives and terrible organization."
Plussat: "Flight was smooth, plane was comfortable, staff very nice"
Miinukset: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Plussat: "On the way to Athens I seemed to have more legroom than usual. I could stretch my legs straight."
Miinukset: "On the way back, I seemed to have less legroom, though it seemed the same plane 737-800. I knew that there would be no food or entertainment ."
Plussat: "They didn't lose my luggage"
Miinukset: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Plussat: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Miinukset: "Rough landings but not sure if that's due to aircraft model."
Plussat: "Crew friendly."
Miinukset: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Miinukset: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."