Etsi halvat lennot reitille Pristina $[7232-Helsinkiin

Miinukset: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."

Plussat: "service on the flight was very good"
Miinukset: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"

Plussat: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Miinukset: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"

Plussat: "Very nice airline i like turkish airline clean best service"

Plussat: "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
Miinukset: "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."

Plussat: "Overall good experience"
Miinukset: "Bathrooms were already dirty upon boarding"

Plussat: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Miinukset: "Flight was delayed on the runway, no real announcements about the delay were made."

Plussat: "Staff was good"
Miinukset: "6 hrs delays"

Plussat: "This was superlative in every way...."
Miinukset: "I liked everything."

Plussat: "The food was excellent and the crew was super efficient."
Miinukset: "Tight bathroom and no leg room."

Plussat: "Flight time and layover at connecting flight"
Miinukset: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"

Miinukset: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Miinukset: "Everything"

Plussat: "Nothing"
Miinukset: "I received my luggage one week after the flight"

Plussat: "The seats have ex space"
Miinukset: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"

Plussat: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Miinukset: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"

Plussat: "The service was great, the flight was timely, attendants were friendly."
Miinukset: "The vegetarian option could have been better (it was noodles with red sauce)."

Miinukset: "Very hot inside the plane"

Plussat: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."

Plussat: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Miinukset: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Service, food, and entertainment options were fantastic!"
Miinukset: "The process of having to check small electronics needs to be streamlined, but that's still new, so understandable"

Plussat: "Turkish tea."
Miinukset: "The food was not good"

Plussat: "Nothing"
Miinukset: "At the airport communication was very poor and everyone was very unhelpful"

Plussat: "Employees were very helpful. Service was great."

Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."

Plussat: "The crew"
Miinukset: "My screen wasn't working"

Plussat: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Miinukset: "My TV remote was broken. I could have used next seat but was too lazy."

Plussat: "good movie selections"
Miinukset: "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."

Miinukset: "My flight was cancelled two days in a row. When i tried calling the 800 number call center, it didn't work. When i called the Turkey phone number, the communication was bad. After 3 days of being stranded i went to the Turkish Airlines office and they were not able to help me with a new flight or a refund so that i can purchase another ticket home."

Plussat: "food"
Miinukset: "the worst costumer service ever"

Plussat: "The crew were very nice al of them."
Miinukset: "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."

Plussat: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Miinukset: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"

Plussat: "Everything. The crew was very accommodating as well as helpful."
Miinukset: "Nothing."

Plussat: "I liked the entertainment options during the flight."
Miinukset: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."

Plussat: "I liked everything about the flight. Smoth flight good cabine crew and great service from stuardes"
Miinukset: "Everything was good no reason not to like turkish airlines. I enjoy everytime i travel from kabul to istambul and from istanbul to prishtina and vise versa"

Plussat: "Very nice."

Plussat: "Every thing was excellent"

Plussat: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Miinukset: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."

Plussat: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Miinukset: "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"

Plussat: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Miinukset: "None"

Plussat: "The food was great and the movie selection was also good"
Miinukset: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."

Miinukset: "Thessaloniki airport needs an upgrade badly"

Plussat: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."

Plussat: "the entertainment was good - nice staff - the interval of refreshments was good. the red wine was Ok too!"
Miinukset: "the bathrooms could be cleaned every few hours with so many visiting it for 13 hours.... it really becomes a bacteria hot spot ...!"

Plussat: "To get a real meal on a relatively short flight is especially nice."

Plussat: "Excellent food. Excellent service. Very friendly people."
Miinukset: "Seating was a little cramped... Like all airlines today."

Plussat: "The airline staff were professional and welcoming. The airplane was comfortable relatively speaking."
Miinukset: "From New York to Turkey, my connecting flight left before we arrived which made me almost a day late in reaching Cairo; big inconvience. They need to do a better job with timing connecting flights. Turkey to New York, the flight went smooth"

Plussat: "food was good"
Miinukset: "plane interior could be updated."

Plussat: "crew"
Miinukset: "not enough food"

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "The food was excellent, and the crew was nice"
Miinukset: "There was a delay on the boarding and they didn't provide a reason."

Plussat: "It didn't crash."
Miinukset: "Food no screaming babies . Comfy seats and armrests,"

Plussat: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."

Plussat: "Nice smooth and organized flight"
Miinukset: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"

Plussat: "Canceled and not rebooked untill 4 days later"
Miinukset: "Still waiting to fly"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Nothing"
Miinukset: "Everything, lost luggage and missed flights because of flights not making their time."

Plussat: "Crew, food and comfort was good"
Miinukset: "Nothing"

Plussat: "Arrived safely."
Miinukset: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."

Plussat: "The crew was polite and professional."
Miinukset: "The cabin was uncomfortably warm. Also the seats in the economy class are too crowded."

Plussat: "The Cabin Crew was excellent! Very impressed"

Plussat: "Boarding was fast. Lots of bathrooms."
Miinukset: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"

Plussat: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Miinukset: "Service! Comfort!!"

Plussat: "Arrived with enough time for me to connect to my international flight."
Miinukset: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."

Plussat: "Crew was excellent. Plane was very clean."
Miinukset: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."

Plussat: "I travel in so many airline but lufthasen is very good airline i want to travel again"

Plussat: "Crew were efficient and pleasant"
Miinukset: "Uncomfortable seats and could not recline seats"

Miinukset: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."

Plussat: "The crew was very helpful, attentive, and friendly."
Miinukset: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."

Plussat: "Food, crew and comfort was alright"
Miinukset: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"

Plussat: "By far the best flying experience in a long time..."

Plussat: "The in flight crew was great"
Miinukset: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."

Plussat: "The service and food was excellent"
Miinukset: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"

Plussat: "Borading Flights on time Crew Confort was just ok."
Miinukset: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."

Plussat: "Salmon sandwich, friendly, nice crew."
Miinukset: "Lot of stairs, bus ride to the plan for boarding."

Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."

Plussat: "service on luthansa was delightful"

Miinukset: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."

Miinukset: "Delays"

Plussat: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Miinukset: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."

Plussat: "Great planes."
Miinukset: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"

Plussat: "Ouldn't have been better Good choice of movies Food was fine"

Plussat: "Cleanliness"
Miinukset: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."

Plussat: "The movie options where not great."
Miinukset: "Movie options."

Plussat: "We were delayed but better that than bump around in a thunderstorm. Food good"
Miinukset: "Would like to see more selection in movies"

Miinukset: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."

Plussat: "I like that everything is done fairly quickly and efficiently."
Miinukset: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Plussat: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Miinukset: "Can't think of anything"

Miinukset: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"

Plussat: "It was a long time that I didn't have somebody sitting next to me. A bit more room makes a difference. Nice entertainment, and also, seats more comfortable, they don't just recline, the bottom part moves forward a little bit (a very reduced version of what happens with business class seats)"

Plussat: "Great crew members, service, and flight."
Miinukset: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"

Miinukset: "The fees for the sporting bag was out of control expensive"

Plussat: "Quick Trip, Friendly Staff"
Miinukset: "Spacing of seating due to covid."

Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."

Miinukset: "very rude and extremely racist group. I will not fly them again."

Plussat: "Good amount of leg space"
Miinukset: "Entertainment"

Miinukset: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."

Plussat: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Miinukset: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."

Miinukset: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"

Plussat: "Awful airline. Will never get tickets through you again."
Miinukset: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."

Plussat: "Nothing."
Miinukset: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Plussat: "Leg room was good. I am 6ft 2in"
Miinukset: "Seat bottom could have been better. I have a honey bottom"

Plussat: "Lost my luggage"
Miinukset: "Not loosing my suitcase!"

Miinukset: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"

Miinukset: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Miinukset: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Plussat: "Nothing. See below."
Miinukset: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Miinukset: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Plussat: "Generally very pleasant flight"
Miinukset: "No complaints"

Plussat: "I get Airpoints with the flight, crew were lovely."
Miinukset: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plussat: "Crew was very friendly, food was decent and the boarding was a breeze."

Miinukset: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Plussat: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Miinukset: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Plussat: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Miinukset: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Miinukset: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Miinukset: "Cancel it"

Plussat: "Not a long run."
Miinukset: "Seats too too tight. Uncomfortably tight."

Plussat: "Everything was at the good level. Professional people to work with."
Miinukset: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Miinukset: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Plussat: "Nice flight freindly staff"
Miinukset: "Not comfertable chairs"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Miinukset: "I don't remember anything about the food."

Plussat: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Miinukset: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."

Miinukset: "The flight was delayed but due to efforts of the pilot we were on time!"

Plussat: "Staff was nice."
Miinukset: "flight was late."

Plussat: "The plane crew was really nice always there for my needs."
Miinukset: "The seats were uncortable my chair was very wobbly."

Miinukset: "Food I think getting worse."

Plussat: "Short flight."
Miinukset: "Seat comfort was meh."

Plussat: "Good food, lots of movies, flight attendants friendly"
Miinukset: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Plussat: "Good service"

Plussat: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Miinukset: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Plussat: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"

Plussat: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Miinukset: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"

Miinukset: "It was almost 2 hours delayed"

Plussat: "Friendly staff"

Miinukset: "No soap in the toilets"

Miinukset: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"

Plussat: "The entertainment was actually great. Literally everything else was terrible."
Miinukset: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."

Plussat: "Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight."
Miinukset: "Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip."

Plussat: "Very efficient"

Miinukset: "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"

Miinukset: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."

Plussat: "Crew was nice. Food was quite good"
Miinukset: "Comfier seat, more clear boarding process, more entertainment options, more leg room"

Miinukset: "It would be nice if they would serve free food like every other flying company"

Plussat: "Comfort. Seat selection. Price."
Miinukset: "Crew attitude. Check in."

Plussat: "The flight was on time"
Miinukset: "The crew was harsh and not nice The food was terrible"

Plussat: "Good movies and entertsinment"

Miinukset: "We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah"

Plussat: "Pilot was good, Dreamliner comfy and the flight was smooth despite some bad weather. But the flight attendants on this airline are terrible. A flight attendant dropped something in a passenger's lap not once, but twice. Seemed annoyed when I asked the for things. Horrible you charge for water, also"

Plussat: "I got lucky enough to catch a bulkhead seat, because the flight wasn't full. If not for that, the up charges and upsells for seats with no room would've been very uncomfortable."
Miinukset: "The lavatories we're all out of toilet paper and Kleenex for almost the whole flight. The attendants didn't pick up waste through the cabin until the very end of an 11 hour flight, and then only because we asked. The check in process was very slow. They sell everything! NORWEGIAN sucks"

Plussat: "Tasety food"

Plussat: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."

Miinukset: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."

Plussat: "Pilot amazing, crew pleasant"

Plussat: "It's nice that Norwegian loads from both ends of the plane...it would be better if people could read or listen to those instructions"
Miinukset: "I get that it is a budget airline, but water. Come on. It's water. I'm not asking for food or there to be an entertainment system for the 7hour flight, there's not, or USB chargers, there aren't, but the least you could do is offer people some free water when you come up and down the aisle weaving"

Miinukset: "Terrible Airline, noreway they couldn help us at any time and there where no office at charles de Gaulle airport to support us, I Will not fly again with this terrible Airline"

Plussat: "You ought to have a NA option as Food was not served on this shorter route."

Plussat: "Plane crew and flight wornderful"
Miinukset: "Customs at airport miserable Over 2 hrs to clear customs Airport is overwhelmed and in dostepair"

Plussat: "It was a low fare trip, so I did not expect a lot."
Miinukset: "Seat was far too cramped, the person in front if me reclined and mine did not recline all the way. The temperature was far too cold and you had to pay for a blanket, which is crazy. I know it’s low fare, but I don’t want to keep the blanket, I have no room. The food choices for purchase were not great. The crew were very nice."

Plussat: "Friendly staff as always, and more leg room than most budget carriers"
Miinukset: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."

Plussat: "Nothing, seriously nothing."
Miinukset: "I purchased business class ticket. Norwegian downgraded me to economy and lied and deceived. Norwegian procedures and policies are abusive and their staff are unprofessional. The worst airline experience after flying 2 million miles in 40 years on numerous airlines. Never Norwegian again."

Plussat: "Nice plane and nice staff."
Miinukset: "On board everything costs money."

Plussat: "CHEAP but nice."

Miinukset: "It was very late and we missed out our opera tickets."

Plussat: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Miinukset: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."

Plussat: "Lighting, fresh air"

Plussat: "It was pretty cheap to travel but came with a lot of restrictions"
Miinukset: "Baggage allowances where very restricted and no headsets on airplane. Good choices where bad and had to pay for snacks and coffee."

Miinukset: "I wouldn’t fly Norwegian again! Poor service!!!!"

Plussat: "Clean airplane, reasonable entertainment."
Miinukset: "The flight got delayed by almost 4 hours. The boarding was also poorly organized."

Plussat: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Miinukset: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"

Plussat: "TVs for each person, good reclining seats, comfortable, nice crew"
Miinukset: "Ran out of some food options"

Plussat: "reasonable upgrade to business class"
Miinukset: "nothing"

Miinukset: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"

Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"

Plussat: "The Dreamliner is a decent plane. Food was okay for airplane food."
Miinukset: "Temperature control is wacky - too hot then too cold, entertainment never seems to change or update"

Miinukset: "Rude staff"

Plussat: "Legroom plenty"
Miinukset: "30 mins late"

Plussat: "Plane was okay and the food was pretty good."
Miinukset: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."

Miinukset: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."

Plussat: "The flight attendants are very welcoming and kind. The cabin has a positive atmosphere and comfortable seating. Food was also surprisingly excellent."
Miinukset: "A bit cold."

Plussat: "The plane was clean, flight on time"
Miinukset: "They did not even give a glass of water for a domestic flight. It is the European way to make you buy bottles of water, but water should not be charged and a small complimentary snack would have been nice, but more important complimentary water was a necessity."

Plussat: "Comfortable and easy."

Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."

Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"

Miinukset: "Nothing. It was great."

Plussat: "New plane"
Miinukset: "Flight was an hour late"

Plussat: "Nice new plane"
Miinukset: "Couldn't check in online in advance of arriving to airport. Couldn't reserve seat online."