It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
Miinukset: "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
Plussat: "Smooth as butter. Slept the whole way."
Miinukset: "Nothing could have improved it."
Plussat: "Everything was easy"
Plussat: "It was fine the next leg of the trip was cancelled"
Plussat: "Crew was amazing, seating too crowded"
Miinukset: "Consider removing seats to add more space per seat"
Plussat: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Plussat: "flight was on time!"
Plussat: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Miinukset: "Better seat options."
Plussat: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Plussat: "Got here early"
Miinukset: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Plussat: "Made it safely."
Miinukset: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Plussat: "Delayed on the runway but overall good and smooth"
Miinukset: "Flight service was ok"
Plussat: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Miinukset: "I need to be able to charge my phone on the airplane!"
Miinukset: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Plussat: "Everything else was great - including rest of crew"
Miinukset: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Plussat: "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
Miinukset: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Plussat: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Plussat: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Plussat: "Everything went smoothly"
Miinukset: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Plussat: "Quick and smooth flight."
Plussat: "Roomy first class and very nice staff!"
Miinukset: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Miinukset: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Miinukset: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Plussat: "Flight attendants were awesome, aircraft was clean and seats were great."
Plussat: "The free movies and plug in phone charger ..."
Miinukset: "No problems or worries from me"
Plussat: "The crew, the fabulous plane with USB ports and free movies"
Miinukset: "It would have been nice to have ear phones for the movies."
Miinukset: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Plussat: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Miinukset: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Miinukset: "They were out of snacks. A little thing but got under my skin as unprofessional."
Miinukset: "Flight is really late causing missed connection"
Plussat: "Non-stop and comfort"
Miinukset: "No snacks at all :("
Plussat: "The tv in the seat back"
Miinukset: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Miinukset: "4 hr. Layover"
Miinukset: "A few crew members was rude"
Miinukset: "Flight delayed for 4 hours"
Miinukset: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Plussat: "Complimentary upgrade to first class"
Plussat: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Miinukset: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
Miinukset: "Rude flight attendance werent prompt"
Plussat: "Flight attendants were very kind"
Miinukset: "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."