Etsi halvat lennot reitille Kalifornia $[7232-Helsinkiin

Plussat: "Love love love this airlines! I wish the US carriers were like this!"

Miinukset: "Free wifi"

Miinukset: "We were delayed for quite some time with no explanation."

Miinukset: "they allowed either carryon or a personal pack"

Plussat: "Requested for a aisle seat. Done without any issue. Very good food."
Miinukset: "Airport in Istanbul"

Plussat: "Nothing."
Miinukset: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."

Miinukset: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."

Miinukset: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."

Plussat: "Timing. Food and service"
Miinukset: "Unanounced delay of about one hour due to long unexplained route"

Miinukset: "Cabin temperature was very cold"

Miinukset: "The booking experience was exceptionally bad. Never again through you."

Plussat: "Personal Travel bag"
Miinukset: "Delay"

Plussat: "Everything was fine"

Plussat: "Good food"
Miinukset: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"

Plussat: "Overall experience was good."
Miinukset: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."

Miinukset: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."

Miinukset: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"

Plussat: "They offer 3 meals"

Plussat: "Stewards and stewardesses were friendly and very helpful."

Plussat: "Had ti spend while night in the Istambul airport. ...."
Miinukset: "No connection till following evning"

Plussat: "Entertainment was OK boarding was a good comfortable sitting."
Miinukset: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."

Miinukset: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."

Plussat: "Service, Media"
Miinukset: "Seat room, very tight."

Plussat: "Food"

Plussat: "Everything"
Miinukset: "nothing"

Plussat: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."

Plussat: "First time I've had a gift in economy! Very minimal, but nice! Food was very good - especially for airline food. Crew all very nice, and pre-flight in SFO was efficient and pleasant."
Miinukset: "I'm a wheelchair passenger, which was a DISASTER in Istanbul!. It took nearly an hour to get to off and to passport control. And on the plane, it was very uncomfortable because of so little leg room. To get out of the window seat to go to the toilet was as bad as it gets, because of row in front with reclined seats - only possible to scoot across in sitting position. Not easy....!"

Plussat: "Everything."
Miinukset: "Too small legrom."

Plussat: "Staff are EXCELLENT"
Miinukset: "Internet was spotty."

Miinukset: "It was delaid too long"

Plussat: "Worst airline ever"
Miinukset: "Worst airline ever."

Miinukset: "Everything was pretty good."

Plussat: "Could put a bag under the seat. Advanced AV options. Food was OK."
Miinukset: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."

Plussat: "Good food"
Miinukset: "No bed to sleep in"

Plussat: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"

Plussat: "It is just superb"

Miinukset: "Wheelchair assistance is the worst when we fly with Turkish Airlines"

Plussat: "Everything was great"
Miinukset: "My suitcase is dirty and full of grease on the side"

Miinukset: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."

Plussat: "Every thing"
Miinukset: "None"

Miinukset: "No leg space for tall people, alas"

Plussat: "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"

Plussat: "The seat was good"
Miinukset: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"

Plussat: "Boarding"
Miinukset: "Staff not fluent & clear in English"

Miinukset: "Wedged into a middle seat in economy between two guys who were each 6'2+...very uncomfortable!"

Plussat: "Kind. Generous. Competent. Thank you."

Miinukset: "There was nothing I didn't like"

Miinukset: "Didn't have a dinner option available.......ran out of chicken for dinner"

Plussat: "Everything"

Plussat: "Crew was nice"
Miinukset: "Nothing really"

Plussat: "Crew was great!"

Miinukset: "Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too"

Plussat: "Amazing crew"

Plussat: "the “salad” lunch before landing was excellent"
Miinukset: "a cleaner plane and the second lavatory upfront was minuscule"

Plussat: "Crew was great."
Miinukset: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."

Miinukset: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."

Miinukset: "thin seat cushions"

Plussat: "Crew, exit row seat"
Miinukset: "Bathroom"

Plussat: "Delta’s crew is the best part about flying delta!"

Plussat: "The crew was amazing"
Miinukset: "Ran over 2 hours late with no explanation"

Plussat: "Nice to have more room in the premium economy section."
Miinukset: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."

Plussat: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Miinukset: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."

Miinukset: "At least free water"

Plussat: "Seats were narrow and we were shoulder to shoulder. Plane was clean and all was on tkmr"
Miinukset: "Roomier cabin"

Miinukset: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Plussat: "See Below.. Inflight WiFi Entertainment Options"
Miinukset: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."

Plussat: "Very good crew"

Plussat: "Not comfortable and not helpful"
Miinukset: "Some rude staffs , not helpful"

Plussat: "chwcking in was very easy."
Miinukset: "No in board beverages. On flight from RDU to PHL beverages were served."

Plussat: "Service was great, crew was responsive, snacks were good per usual."
Miinukset: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."

Miinukset: "plane delayed over 3 hours."

Plussat: "Was given a seat with more leg room in a exit row because the extra volunteers."

Plussat: "Quick flight!"

Plussat: "Got an upgrade to econ comfort"
Miinukset: "WIFI wasn’t working. USB charging port wasn’t working either"

Plussat: "Nothing"
Miinukset: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"

Plussat: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."

Plussat: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Miinukset: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."

Plussat: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Miinukset: "Seats rather crowded in coach, small plane so it was also a bit noisy"

Plussat: "The temp"
Miinukset: "It was too hot."

Miinukset: "Much older plane. Not as comfortable as some other planes I've been on."

Plussat: "Movies"
Miinukset: "Seats are in humane"

Plussat: "Friendly Staff"
Miinukset: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Plussat: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"

Miinukset: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Plussat: "Kindness and politeness, on time lots of explaining"
Miinukset: "Beyond seat space all was perfect"

Plussat: "Great Service and amenities for a great price!"
Miinukset: "Nothing"

Plussat: "I had my own entertainment...none on the plane. No food...just pretzels."

Plussat: "Excellent crew and flight. Love the ability to.choose a movie to watch."
Miinukset: "Semicircular terminal area is so loud that it is hard to hear your flight calls even if you are sitting right near checkin desk. Not nearly enough chairs; people sitting on floors or standing everywhere. Hope it get better."

Plussat: "Getting to ATL"
Miinukset: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."

Plussat: "Got from point A to point B"
Miinukset: "nothing all was good as expected."

Miinukset: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."

Plussat: "Frequent food offerings throughout the flight."
Miinukset: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"

Plussat: "Movies"
Miinukset: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"

Plussat: "Nothing."
Miinukset: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."

Plussat: "They did give us the Dane snacks the first class passengers got."
Miinukset: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."

Plussat: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Miinukset: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."

Plussat: "Very informative staff"
Miinukset: "Was late"

Plussat: "Pleasant flight overall. All else normal."
Miinukset: "Nothing negative stands out"

Plussat: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."

Plussat: "Comfortable"

Miinukset: "Lost one of my luggages"

Miinukset: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."

Miinukset: "Everything"

Plussat: "Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years."
Miinukset: "Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business."

Plussat: "The crew was amazing."
Miinukset: "There seemed to be no leg room. The seat was very uncomfortable."

Miinukset: "Seat comfort"

Plussat: "Seats had lots of space and entertainment systems had large, clear screens."
Miinukset: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."

Miinukset: "Entertainment system on LH flight was slow to react and frustrating."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Good was average to bad"

Miinukset: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."

Miinukset: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "N/A"

Plussat: "Ivht"

Plussat: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Miinukset: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Plussat: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Miinukset: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Plussat: "Great crew, great flight, food and drinks was awesome"
Miinukset: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"

Plussat: "Overall great and on time !"

Plussat: "The flight was very smooth, take off off & landing. The crew was polite. Although they kept calling me sir when I am a woman."
Miinukset: "There were minimal new movie choices. A lot of old movie movie options. The food was terrible! Definitely need to step their game up here. I also didn’t like that the customer behind me kept bumping my seat every time he moved or made a movie selection."

Plussat: "On time, smooth landing and take-off, friendly crew,"
Miinukset: "Still not enough legroom in Premium Economy but much better than Economy."

Miinukset: "Delayed in Munich an hour late"

Plussat: "Boarding was great. Easy. Fast"
Miinukset: "Seat was cramped. Blanket was inferior."

Miinukset: "Was assigned worst seat on plane. Engine vibration on seat back"

Miinukset: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"

Miinukset: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"

Plussat: "All of it"
Miinukset: "Nothing"

Miinukset: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Plussat: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."

Plussat: "Gave us snacks when flight was delayed"
Miinukset: "Flight was delayed Entertainment app didn't work"

Miinukset: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"

Miinukset: "To be waitlisted till gate openes"

Plussat: "Cleanliness"
Miinukset: "Food not very good"

Plussat: "Got me to Nuremberg"
Miinukset: "Delay"

Plussat: "Courteous and professional."

Plussat: "clean cabin"
Miinukset: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."

Miinukset: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."

Miinukset: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."

Plussat: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Plussat: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Miinukset: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."

Miinukset: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."

Plussat: "My wife and I loved the courtesy onboard, the flight crew's attention was great."

Miinukset: "Filght cancelled"

Plussat: "Efficiency, courtesy, professionalism."
Miinukset: "none"

Plussat: "They put us in a hotel."
Miinukset: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."

Plussat: "Crew was helpful."
Miinukset: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."

Plussat: "no complaints, everything went well."

Plussat: "Great service and clean."

Miinukset: "Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often"

Plussat: "Crew was attentive and nice. Timeliness of meals and service was nice. Boarding process was efficient."
Miinukset: "First time I’ve traveled that I may have preferred an economy ticket instead of my premium economy seat. It was like sitting in a rock hard shell. Seat does not recline but rather slides forward slouching you down and hurting your back the second you move the seat, let alone 11 hours of sitting."

Miinukset: "My flight was 5 hours late. They lost my bag with expensive stuff."

Plussat: "Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)"
Miinukset: "Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk."

Plussat: "Flight was smooth and on time. Food was tasty and plentiful. Amenities were clean."

Plussat: "Decent movie options I gues?"
Miinukset: "Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff"

Plussat: "uneventful flight, good movie selection. Crew was polite and thorough."
Miinukset: "Very crowded. Sears are so close together. . doctors recommend getting up periodically and walking around to improve circulation. Nearly impossible with such narrow aisles and people with legs and belongings sprawled in the bulkheads. The flight attendant seemed surprised and confused when u told I"

Plussat: "Crew, and food was great"
Miinukset: "Delayed toooooo long"

Plussat: "good landing on windy day"

Miinukset: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."

Plussat: "Food was good"
Miinukset: "The seats was not comfortable"

Plussat: "?"
Miinukset: "Very uncomfortable seating. Only saving grace was I had two seats to myself. Not sure I would have kept my sanity and feelibgbib my legs if I had to share."

Plussat: "The flight was on time and it was not crowded"

Miinukset: "Slight delay in departure"

Plussat: "Snack was good and crew was friendly on this short flight"
Miinukset: "Security and check in at Moscow took a very long time."

Plussat: "Clean nice excelente seat"
Miinukset: "Very difficult airport No information"

Miinukset: "They hold me with no reason until I was late from my connecting flight. They made me pay taxes for alcohol that I purchased from duty free. Charge me $300 for next available flight. Horrible!!!"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Miinukset: "Attitude of the personnel"

Plussat: "Economy travelers provided with 2 hot meals, earplugs, mask, blanket, slippers, pillow. Bathrooms have toothbrush/toothpaste. Wonderful experience all around."

Miinukset: "This time food wasn’t organized well, because in the menu was two dishes, beef stroganoff or some fish, when came our turn to choose, we didn’t have choice, because only the fish was left. Second time was fish(again) and chicken, and also the salad was made from fish too... this time we got lucky, there was a choice because the serving started from our side. The chicken wasn’t good though, And still it is too much fish, and it didn’t taste good. I can compare , because I had other Aeroflot flights, and the food was really good, compare to this one."

Plussat: "nothing."
Miinukset: "booking this flight was a nightmare. after several calls i was told i can upgrade to a seat with more legroom in economy plus at the airport counter for 12 Euros. it then turned out it cost me $80 for just one leg of the trip, and it wasn't economy plus, but a very narrow seat in an exit row right next to a toilet. The phone customer service was rude, unprofessional, and uninformed."

Plussat: "Sleeping mask and earplugs were provided"
Miinukset: "Food is edible, but doesn't taste good. Limited vegetarian options"

Plussat: "Crew was very nice and food was pretty good, even got an ice cream!!!"
Miinukset: "I can never sleep on a plane and TV wasnt working :( It worked for the safety video, but stopped right after... for the whole duration of the flight... its hard to stay entertained on 12.5 hours flight... i only had one game on my phone... it felt like 48 hours... hopefully it doesn't happen on the way back"

Plussat: "Plenty of food, meals and snacks. Plenty of new movies to watch."

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "The crew had no smile, neither a hospitable attitude. The food in the second meal seemed stale. I did not finish the meal for fear of getting sick. The entertainment system was the slowest I have ever used in my life. The glass holder for my seat was broken. It took me 7-8 times calling assistance that someone finally came, which took at least 40 minutes. And last but not the least there was water dripping on the passenger next to me."

Miinukset: "I haven't flown Aeroflot since early 1990s. Will not fly it again. Boarding was a mess. Then sat on the plane for almost 2 hours. Don't even try their food. Legroom in economy worse than on US flights. Touchscreen didn't work. And, they left ALL the luggage in LAX. Spent 4 hours in SVO filling out papers for the lost/delayed luggage."

Plussat: "The crew was super friendly and super helpful! Which was awesome since I don't travel internationally too much! But when I was running late for my connection due to a delay they made sure I made my flight on time. If only my Carry on bag would have made it too (it cannot run as fast as me through the airport). But overall, incredible experience!"
Miinukset: "The was okay (for airplane food it was pretty good), then my tv broke halfway through the flight so the last 6 hours were a little longer. But still an incredible time!"

Plussat: "Aeroflot is an amazing airline - the people, food, seats...I highly recommend it. We flew Business Class and Economy and both exceeded our expectations and the quality of other airlines."

Plussat: "The service and consistency of items offered made the flight go by smoother."
Miinukset: "The boarding was time consuming and not on time."

Plussat: "Flight attendants was great! I would give them A+ customer service and big props for their patience."
Miinukset: "Everything was great! I wish there was more A/C and more space in the sitting row"

Miinukset: "The entertainment system is slow and old and get stuck all the time. The food is not good, dry bread. Crew is not very helpful or nice."

Miinukset: "The flight was delayed."

Miinukset: "food was not good"

Miinukset: "Boarded 1.5 hrs late for no apparent reason... nothing was stated for why we kept waiting"

Miinukset: "It was delayed and very tiring"

Plussat: "every movie you can think of is available, meals and drinks provided"
Miinukset: "small seats, not a lot of room"

Plussat: "Excellent crew and food!"
Miinukset: "I liked everything in this trip with finnair"

Plussat: "The crew was friendly and plenty of movie options"
Miinukset: "It was too hot on board"

Plussat: "the entertainment."
Miinukset: "four of my flights with this airline were delayed causing me problems and wasting my time. Will not fly this airline again"

Plussat: "It was a nice surprise that the most inexpensive flight to Warsaw happened to be pretty awesome!"
Miinukset: "The organization of the boarding process was a bit confusing and disorganized. They also ran out of beef and chicken options for our section of the plane, but made an exception for one lady who complained A LOT."

Plussat: "Great job"

Miinukset: "Flight was delayed because of slow boarding process. Missed my connection as a result."

Plussat: "I flew in the business class cabin direct non-stop Los Angeles -> Moscow Russia. It was a pretty normal business class experience, nothing too special, but nothing lacking. Mostly I slept for 9 hours in the fully lay flat business class seats and they left me alone."
Miinukset: "While serving dinner, the flight attendants acted REALLY stressed out, as if what they were doing was super ultra important that they get it right or they would be fired (or taken out back and shot). It was a strange vibe. I mean, we're all trapped in the air for an 11 hour flight, it isn't like I have an important meeting to attend in 5 minutes. :-) The flight attendants should smile, say hello, be professional but relaxed!!"

Plussat: "The dessert with dinner was the best part."
Miinukset: "The food was hard to swallow and I was not offered enough drinks or beer/wine."

Plussat: "I absolutely enjoyed everything about my flight from LA to Moscow. The plane was very nice, the food was good, and there were multiple drink services. I appreciated the slippers and eye mask at every seat. The in-flight video system worked well and had lots to choose from. I especially enjoyed watching subtitled Russian movies to get a taste of the culture."

Plussat: "I enjoyed the services of Aeroflot!"

Miinukset: "entertainment ..."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "comfortable plane"
Miinukset: "small pastry with coffee"

Miinukset: "connection information very poor"

Plussat: "Great service. Very comfortable seat"

Plussat: "Clean and very good stewardesses"

Miinukset: "Could not have been better"

Plussat: "Everything!!! Excellent service"

Miinukset: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."

Plussat: "No problems. I was satisfied"

Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."

Plussat: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."

Plussat: "Food was excellent!"

Plussat: "The crew was great and the economy seating was roomier than expected."
Miinukset: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."

Plussat: "plane is clean & seats are comfy"

Miinukset: "No food or even water"

Miinukset: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Plussat: "Nothing"
Miinukset: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."

Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"

Plussat: "Services"
Miinukset: "Didn’t have veggies good on board"

Plussat: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."

Plussat: "Pros: -Good food -Good entertainment -Attentive staff"
Miinukset: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"

Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "The 70 euro bag check fee"

Miinukset: "Missed connection was re-routed by United directly to FRA"

Plussat: "The crew was incredibly friendly"
Miinukset: "I would have appreciated a vegetarian option for the meal."

Miinukset: "As above."

Plussat: "On time and courtesy"

Miinukset: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Flight attendant was friendly, tea or coffee offer."
Miinukset: "How much really does it cost to offer a juice when the people are travelling at 7 am?"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Miinukset: "Food tasted Horrible"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."

Plussat: "Temperatures was good not very hot. Has a handicapped bathroom."
Miinukset: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"

Plussat: "Introduce meals even to economy class"

Plussat: "Good entertainment options on board. Helpful crew and good snacks."
Miinukset: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."

Plussat: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."

Miinukset: "Crew unfriendly"

Plussat: "Not enough space to store items."

Plussat: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"

Miinukset: "8 years ago on similar flight from Lax to got, we had to retrieve checked bags in Sto, and then go through security. It was not clear at all on this trip if it was the same. SK agent at lax seemed unsure, Arlanda customer service agents at baggage in Arlanda also seemed unsure. We then learned from another airport worker at baggage they would go all the way through. It is very important to know since turn around time is very short, and I almost missed flight 8 years ago, and bags did miss it last time. Tks"

Plussat: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Miinukset: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."

Miinukset: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Plussat: "On time. Efficient boarding."
Miinukset: "Not even water or coffee was free. Charge for everything."

Plussat: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Miinukset: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."

Plussat: "Comfortable seating in PLUS"