4 flights in 5 days. Each was delayed. For a total of 13+ hours in the airport. Without even a courtesy meal voucher. Absolute unbelievable.
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Plussat: "Boarding was quick and the stewardess took good active care of us"
Miinukset: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Plussat: "Fast flight"
Miinukset: "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
Miinukset: "First flight delayed 30mins due to crew rest issues."
Plussat: "Transportation of my pet with no issues"
Miinukset: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Plussat: "No hickups"
Miinukset: "Wi-Fi wasn't working on this plane"
Miinukset: "The plane to Guatemala was the worst plane I've got in on"
Plussat: "I’m alive"
Miinukset: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Plussat: "Yes! They were helpful and nice as well on the flight."
Miinukset: "Mhm.. Nothing."
Miinukset: "Air conditioning"
Plussat: "Attentive crew, generous drinks"
Miinukset: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Plussat: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Miinukset: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Plussat: "Awesome all around. On time!!"
Plussat: "Friendly crew, comfortable and ON-TIME!"
Plussat: "Comfortable, friendly and ON-TIME!!!"
Plussat: "Both flights on time. Boarding slow but organized"
Plussat: "On time"
Plussat: "the movie selection was quite nice"
Miinukset: "I have to run to get my connection flight"
Plussat: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Miinukset: "That I had to take multiple plans when I wanted a one time stop"
Plussat: "The service was excellent and the flight on time."
Miinukset: "The seats have been refurbished In the narrow size."
Plussat: "Nothing good to say about AA"
Miinukset: "AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel."
Plussat: "On time."
Miinukset: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Miinukset: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Plussat: "Boarding was easy and pleasant"
Plussat: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Miinukset: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Miinukset: "The aircraft was tiny and we were delayed"
Plussat: "Fast flight."
Miinukset: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Miinukset: "Plane was cold, seats old and uncomfortable"
Plussat: "Amazing flight..,......... Great service"
Plussat: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Miinukset: "Nothing to complain about. I was satisfied with this flight."
Plussat: "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
Plussat: "In spite of adverse situations the counter staff was extremely helpful"
Plussat: "Boarding and flight was on time."
Plussat: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Miinukset: "Nil. No complaints what so ever."
Miinukset: "air conditioning did not work well. heat was coming into the plane from the windows."
Plussat: "On time, staff at gate and on plane friendly and courteous."
Miinukset: "No plug for electronics. Seats crowded with heavy person next to me."
Plussat: "Flight was on time"
Plussat: "People were nice about screwing us ocer."
Miinukset: "We boarded on time. But then we sat outside forever because apparently they had too much fuel. Then we left 40+ minutes late. Then when we got to Dallas our fate was taken. Then I missed my flight. Then they offered NO support. They would not pay for a hotel and I'm presently sleeping on the airport floor. WORST EXPERIENCE EVER AND I WILL NEVER FLY AMERICAN AIRLINES AGAIN."
Plussat: "Flight staff was friendly."
Miinukset: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Plussat: "The seating was good."
Miinukset: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
Plussat: "I am going to miss the old MD80's when they are gone."
Miinukset: "The lack of leg space didn't know it was that bad."
Plussat: "Flight much better organized, seat more comfortable"
Plussat: "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
Miinukset: "I liked everything"
Miinukset: "Flight from San Antonio to Dallas had an excellent entertainment selection and entertainment system, despite being an hour flight, but the flight to Madrid was far more lacking."