We experienced crowded conditions transiting to our connecting flight. Highly recommend Turkish Airlines lounge.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Great service very comfortable flight
The flight didn’t even happen.
Plussat: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Miinukset: "Maybe not imposing penalties if someone is missing the flight.."
Miinukset: "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"
Miinukset: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Plussat: "Everything was excelent"
Plussat: "Turkish Airlines can really teach other airlines about hospitality and customer service. They really go above and beyond to make you feel super comfortable."
Miinukset: "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"
Plussat: "It was a very nice flight."
Miinukset: "Everything was good."
Plussat: "GOOD FOOD GOOD CREW"
Miinukset: "NO TV IN FLIGHT"
Miinukset: "Chairs spaces"
Plussat: "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
Miinukset: "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
Plussat: "Everything was so great cabin crew was so nice and so friendly"
Plussat: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Miinukset: "No negative points to make."
Plussat: "Crew was fantastic and service was awesome"
Miinukset: "Business class seats are not very comfortable like Qatar or Emirates."
Plussat: "Crew and in flight meal and refreshment services were great."
Plussat: "Cabin crew was perfect! Food and everything is best!"
Plussat: "Value, food"
Miinukset: "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
Plussat: "The food, when you get what you ask for, isn't bad"
Miinukset: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Plussat: "Ground & air crew was very cooperative & nice"
Plussat: "Good food"
Miinukset: "No movies"
Plussat: "I already posted my remarks above"
Miinukset: "Same wrote above"
Plussat: "The crew was friendly"
Plussat: "Overall the food ,service and promptness of arrival and departure were very good."
Miinukset: "Legroom was a bit cramped for such a long flight."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "As with the departure, everything was smooth for those who had no carry-on laptop"
Miinukset: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Plussat: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Miinukset: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Plussat: "food is always good..crew too"
Miinukset: "why more spece in short hail flights then long haul??"
Plussat: "Boarding experience was chaotic however that wasn't due to Turkish Airlines."
Plussat: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Miinukset: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
Miinukset: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"
Plussat: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Miinukset: "Nothing. Just wish the flight wasn't 13 hours"
Plussat: "The food was good, the crew was very professional and friendly."
Miinukset: "The seats are too crammed and there's barely any room in the economy class."
Plussat: "A lot of food and drink, toothbrush, slippers, etc."
Miinukset: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Plussat: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Miinukset: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
Plussat: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Plussat: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Miinukset: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
Plussat: "Flight landed on time."
Miinukset: "Boarding at airport took a very long time"
Plussat: "Entertainment was great. Free checked bag was nice. Food was very good. Cocktail service was very good."
Miinukset: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Miinukset: "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
2 hours delay on the plane causing us to miss our connection
Miinukset: "Business class is basically what economy is on Air France or Swiss"
Miinukset: "Really nice meal with Aegean airlines."
Plussat: "I was seated next to my fiancé. We were separated on Blue air."
Plussat: "Walked away from plane."
Miinukset: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Plussat: "That i got home - finally..."
Miinukset: "Almost everything."
Plussat: "Pilot kept us well informed."
Miinukset: "Flight attendants were rude and impatient with anyone not speaking greek."
Plussat: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Miinukset: "Getting reimbursed!"
Plussat: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Miinukset: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Plussat: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Miinukset: "everything was be fine [ the music was not be by my taste ;) ]"
Plussat: "Seats weren’t as small as other airlines."
Miinukset: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."
Plussat: "The food was probably the best meal I’ve ever had in Economy."
Miinukset: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."
Miinukset: "Fully booked flight. Very noisy"
Plussat: "Seats and the leg room"
Miinukset: "Vegetarian food"
Plussat: "Very punctual and easy. Very friendly crew."
Miinukset: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Plussat: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Miinukset: "Seating little tight (especially if seat in front of you reclines)"
Plussat: "The food and the crew"
Miinukset: "The flight was delayed 2 hours"
Miinukset: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Plussat: "crow and food and cooporatio was wow"
Miinukset: "seat was so hard"
Plussat: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Plussat: "Everything think was good! The pilot too strong"
Miinukset: "No entertainment"
Miinukset: "Our bag was delayed, and we had to fill a claim"
Plussat: "Accurate times"
Miinukset: "Night travelling"
Plussat: "The CREW was very friendly and aircraft wasn't bad itself."
Miinukset: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Miinukset: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."
Miinukset: "Great food, smooth landing, very polite service"
Plussat: "Clean aircraft Legroom Polite service"
Miinukset: "Delayed No onboard entertainment"
Plussat: "The food the seats"
Miinukset: "It was basic"
Plussat: "Service and boarding was smooth and professional. Everything was nice in regard to the flight. Very pleasant crew."
Miinukset: "Very tight seats. I am glad I am not a large person or had to sit next to one. It would have been very difficult. Even in these days of tight seats this was smaller than most."
Miinukset: "parked nesr chute but used buses to take us to the terminal"
Plussat: "Flight attendants were really nice and friendly"
Plussat: "Very nice stff... easy customs, and we liked the plane for a short flight."
Plussat: "Friendly staff, good service"
Miinukset: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Plussat: "Clean, smooth, on time"
Miinukset: "Food was not interesting"
Plussat: "I am from Chile and I really appreciated the tasty red wine offered with dinner."
Miinukset: "Everything was ok. Staff are nice"
Plussat: "Good for the price seat are not the best but worth it for the money"
Miinukset: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Plussat: "The pleasant manner of the cabin crew and the offering of small candies before the flight departed. A small but nice gesture."
Plussat: "crew on board was nice"
Miinukset: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Plussat: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Miinukset: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Miinukset: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Miinukset: "Only wish it was in a desent hour and not in the middle of the night"
Plussat: "The flight was great. The staff was nice. Everything was great!"
Plussat: "Friendly staff, movies on the plane"
Miinukset: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Plussat: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Plussat: "The staff at the counter and on the flight were very helpful."
Miinukset: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Plussat: "Checking was managed efficiently and courtrously"
Miinukset: "Everything went smoothly"
~30 infants and small children crying and screaming for the entire duration of a 10 hour flight.
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Rude staff late departure uncomfortable seats no entertainment
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
Plussat: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Miinukset: "Movies available weren't to my taste, which isn't of great importance anyway."
Plussat: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Miinukset: "Movies available weren't to my taste, which isn't important anyway."
Plussat: "Nice crew"
Miinukset: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Miinukset: "Seat spacing"
Miinukset: "Seating is extremely cramped"
Plussat: "crew was great ,seats was better than good"
Plussat: "Rude inconsiderate staff. Terrible plane"
Plussat: "Food and workers were great"
Plussat: "Good entertainment choices."
Miinukset: "Seat could be more comfortable"
Plussat: "Crew was good and entertainment was great."
Miinukset: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Plussat: "Sits had more room then other plain"
Miinukset: "One hour late for take off..."
Miinukset: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Plussat: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Miinukset: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plussat: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Plussat: "Plane was very clean and drink service was frequent."
Miinukset: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Miinukset: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Miinukset: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Plussat: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Plussat: "Not a long run."
Miinukset: "Seats too too tight. Uncomfortably tight."
Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Miinukset: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Plussat: "thanks for the trip. all the way was fast and comfortable)"
Plussat: "Good service and on time."
Plussat: "Great airline, everything on time,exelent service, great staff, good food"
Miinukset: "Everything was fine"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Wonderful flight attendant. (I think his name was Stephen?)"
Miinukset: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Plussat: "On time boarding in Vienna and lending in Chicago."
Miinukset: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Miinukset: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Plussat: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Miinukset: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Plussat: "Staff was nice."
Miinukset: "flight was late."
Miinukset: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Plussat: "Short flight."
Miinukset: "Seat comfort was meh."
Plussat: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Miinukset: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Plussat: "got to my destination on time."
Miinukset: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Plussat: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Miinukset: "Unprofessional very, very!"
Plussat: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Plussat: "Free wifi on the return flight"
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plussat: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Miinukset: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Flight was delay so thats why I missed my connection flight in Frankurt and I have to wait another 4 hours It was terrible
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Smooth flight, pleasant crew, food was ok, our seat didn’t have a throw up bag when we needed one.
The flight crew did a great job handling a volatile passenger.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "I could put my seat down, the button wasn’t working.."
Plussat: "Crew was amazing and seats were comfortable."
Miinukset: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."
Miinukset: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Plussat: "Seat is small"
Miinukset: "On time boarding"
Plussat: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Miinukset: "Perhaps meals. Maybe more options."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Staff was friendly and service was on a exceptional level"
Plussat: "Smooth flight. Friendly crew."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "I arrived at my destination completely unstressed."
Miinukset: "Security checks, but this is unavoidable"
Miinukset: "Crew was great and pleasent!"
Plussat: "short time befor flights"
Plussat: "On time flight, good service."
Miinukset: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Plussat: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Miinukset: "More food favorites"
Plussat: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Miinukset: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"
Plussat: "I liked the entertainment options, beverage service, and leg room."
Miinukset: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Miinukset: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Plussat: "Not a good experience overall."
Miinukset: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Plussat: "Efficiency and made sure our luggage made it on our connecting flight"
Miinukset: "All good no complaints"
Miinukset: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Miinukset: "Perfect trip."
Plussat: "On time. Not too crowded."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "It was a very nice flight everyone was very polite and attentive"
Plussat: "Leg room in Coach. Six bathrooms on a lower level relieved congestion and gave a place to stretch legs. WIne and cocktails included in meal. Crew was plesant."
Miinukset: "Munich airport: only a vending machine in the waiting area. Flight was delayed one hour and couldn't buy water if you had no coins."
Plussat: "Easy bording pleasant crew"
Plussat: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Miinukset: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."
Plussat: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Miinukset: "Seats were not super comfortable."
Plussat: "Pleasantly greeted"
Miinukset: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Plussat: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Miinukset: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Plussat: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Plussat: "The gate to board was right there. No bus shuttle to annoy me."
Miinukset: "No entertainment"
Plussat: "Everything was great. No problems."
Never more flight with your company!!!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Plussat: "The crew was very kind"
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Information on arrival time was not correct"
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plussat: "I love the food"
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Miinukset: "Nothing special"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "Everything excellent. Comfortable seats in business."
Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Plussat: "Wifi on Board"
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "Good flights. Good prices."
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "Very friendly staff"
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Short-hop flight, fit for purpose."
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "magazines very dog eared and some badly torn"
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Plussat: "The staff and crew"
Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Plussat: "Service of the staff was great"
Miinukset: "Turbulence, with all our technology we still cannot avoid this?"
Plussat: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Miinukset: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Plussat: "Crew and food"