The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
We had a delay of about 45min, boarding was not done by zone, breakfast is really not good. However, we were well treated by staff, everything went well and we will surely fly again with Lufthansa.
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
The food on business class was not good at all
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Miinukset: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Plussat: "The airport was good"
Miinukset: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Plussat: "everything from the boarding and check-in process to in flight comfort."
Miinukset: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crews are ok; hard working . Seat are comfortable too."
Miinukset: "I think that’s almost."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Flight was delayed more than 1 hour 30 minutes"
Plussat: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Plussat: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Plussat: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Miinukset: "Tight space"
Plussat: "Attendes very keen in attend Crew increased the speed to repair the delay"
Miinukset: "Delay due weather"
Miinukset: "My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases"
Miinukset: "Same as above"
Plussat: "Great price, great airlines, easy flight....I few LAX to Geneva."
Plussat: "Quiet comfortable flight"
Miinukset: "Unorganized biarding and no labeling on hallway what direction to take."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."
Miinukset: "It wasn't Lufthansa"
Plussat: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Miinukset: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Miinukset: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
Plussat: "Flight was on time comfortable good crew clean and upbeat"
Plussat: "Crew was good"
Miinukset: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Plussat: "my favorite airline"
Plussat: "Lufthansa's staff and service are second to none."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "since my flight was canceled, I did not stay in the hotel and i still had to pay for it! Lufthansa or brussels or both, screw you!"
Plussat: "Made our connection, plenty of room on plane."
Miinukset: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."
Miinukset: "Pay for Wi fi"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "It was not Lufthansa but United Irlines. I wish it was Lufthansa."
Plussat: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Miinukset: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
Miinukset: "Better reading material"
Plussat: "Everything except the delay"
Miinukset: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Plussat: "Clean airplane nice pretty stewardess in short dress."
Miinukset: "Probably private jet whit hot tub."
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Miinukset: "Nothing in time"
Miinukset: "One Toilet for a full plane with 150 passengers...."
Miinukset: "At least a complimentary glass of water or juice in Economy."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "The airplane was brand new. The crew was very friendly"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Plussat: "Helpful crew"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Miinukset: "Flight was late"
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Nice new plane, on time."
Miinukset: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "Easy for my friend and I"
Miinukset: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Miinukset: "SEVERELY DELAYED"
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Miinukset: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Plussat: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Miinukset: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Miinukset: "Boarding tool a lot of time. We departed late"
Miinukset: "Uncomfortable, cramped."
Plussat: "Boarding, comfort"
Miinukset: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
Miinukset: "It will be nice if economy class get at least a bottle of water!"
Plussat: "Great service, love being able to order food and drinks from the in seat computer."
Miinukset: "Nothing really."
Plussat: "Crew was great but the seats have almost no cushion!"
Miinukset: "More cushion on the seats"
Plussat: "The legroom was good."
Miinukset: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Plussat: "See comments on other leg."
Miinukset: "See comments on other leg."
Plussat: "On line interface . Price . Staff ."
Miinukset: "Food . Seat comfort"
Miinukset: "Didn’t order any food and had no interaction with the crew"
Miinukset: "Everything! Our flight was changed from a the 6 hour direct flight I purchased 6 months ago to an 11 hour 2 planes journey from a totally different airport! We arrived 3.5 hours before our flight at JFK yet waited in ticket line for 2.5 hours only to be given WRONG boarding passes."
Miinukset: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Plussat: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Miinukset: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"
Miinukset: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Plussat: "The crew was OK, one lady was excellent. Seats were tight."
Miinukset: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Plussat: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Miinukset: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Plussat: "On time Clean and modern airplane"
Miinukset: "Boarding room at CDG is too small Can’t choose seat for free"
Miinukset: "Typically an international flight that cost 1000+$ would come with food and drinks, given that they cost next to nothing compared to the ticket. But apparently for Norwegian one has to purchase food and drinks on top of the ticket, otherwise you don't even get served water in a 7 hour flight, which is completely ridiculous. Do you really the 2$ from a passenger for some water? Btw, I pre-purchased food and water. It's the fact that the people who sat next to me didn't get served water when I received food and drinks that made me very uncomfortable."
Plussat: "Smooth , efficient and comfortable"
Miinukset: "Seats can be a little narrow , I’m a big giy"
Plussat: "Getting off the plane."
Plussat: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Miinukset: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Plussat: "It was better than our flight over- which was awful"
Miinukset: "Flight attendant seemed annoyed. Sat on the runway for 45 minutes upon arrival. Entertainment selection is dismal. “Premium” cabin layout a challenge when seats reclined."
Miinukset: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Plussat: "Priority service"
Miinukset: "Being charge for everything"
Miinukset: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "the flight attendants were nice and attentive"
Miinukset: "The plane seemed like it was built in 1990. My wife's TV screen was black and white & we only had two working channels. There was no where to charge electriconics (which was unfortunate for a 9hr flight), and we waited on the tarmac in Newark from 9:10-10:40 because there "was no parking" for our plane. Lastly, (probably more Newark's fault) we waited another hour and ten minutes for our luggage at claim."
Miinukset: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Plussat: "I didn’t like the service at the checking in Barcelone airport. It’s was horrible. The customer service is 0/100 I was really disappointed Never ever again on Norwegian From Newark it was great but from Barcelone. Sorry to say that it was horrible you can’t even see a smile on no one’s face at the checking"
Plussat: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Miinukset: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
Plussat: "The crew was friendly."
Miinukset: "They didn’t serve meals. You could order snacks but they ran out of almost everything two hours into our twelve hour flight."
Plussat: "i did get home eventually."
Miinukset: "here is why i am not going to fly norwegian anymore. they have a weight limit on carry ons. it's a scam. mine had clothing in it and was hardly packed tight and it went over the limit. this was an automatic checked bag fee of $60 each way. added $120 to my fee the moment i got to the airport on my first leg so much for discount airline. my 5pm flight home was delayed 2 hours.. then 3. then 4.. then no information then at 11pm the flight was officially canceled. we were given no hotels or instructions. panic'd passengers also with no real information were passing stories around. the most popular story was the flight is CANCELED YOU HAVE TO BOOK YOUR OWN NEW FLIGHT THERE ARE NONE FOR 2 DAYS! so i did. i booked a flight on my phone thinking i was stuck for 36 hours. At 1am they finally unloaded our bags off the plane. the bag that i wanted to carry on the whole time, mind you. Since there were "no hotels" according to the airline, i booked one within a few miles of the airport (airline does make it easy to reimburse for taxi hotels and food online). as I was leaving after 1am they finally made an announcement we will have a plane it will leave around 5pm and they will text us details, which was a slight relief. naturally they had no transportation for us, so another 45 min wait for a cab. I was able to cancel and get a refund on my new booking and had to trust that they would come through. ultimately they had some old plane from another airline show up that got us home as scheduled that day.. whatever. the screens were not working so that was just that extra punch in the gut. Things happen, planes break, and i certainly am all for making sure equipment is safe, but being stuck at the airport for little reason waiting for my carryon i was forced to check for a massive fee with no information until after 1 in the morning was disturbing."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "New Dreamliner planes. Quiet and seats not yet worn out."
Miinukset: "Don't bother buying a meal. Much too small for the price. Doesn't include any bread or butter."
Miinukset: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Plussat: "Direct flight from Denver to London. Staff is very friendly and process is very efficient."
Miinukset: "The plane is on a quick turnaround and the cabin could use more time for refreshing between flights."
Plussat: "Good leg room"
Miinukset: "Very expensive baggage. Don’t like the food policy"
Miinukset: "Check in took forever. You had to first weigh your bag and we’re charged for 1Kilo over 65.00. You had to stand in lines that took longer than they should’ve been. First to check in bag and then another one to pay."
Miinukset: "$260 charged to check in two suitcases."
Miinukset: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Plussat: "The equipment was top-notch. The staff was friendly and efficient. The food was appropriate to flying. The price was right."
Miinukset: "The negatives were so minute that they are not worh mentioning."
Plussat: "the fact that Norwegian Air has great service to KRK"
Plussat: "reasonable upgrade to business class"
Miinukset: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Plussat: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Miinukset: "Cabin was cold, drinks, meals, services were bare minimum"
Plussat: "There was nothing I liked except for getting off the plane."
Miinukset: "There was a mechanical issue which delayed boarding and since we were quarantined to a small area without enough seating, no restrooms or food services which made me very upset. Once we were on the plane there was a possible terrorist threat which delayed us even longer and scared everyone on the plane after police entered the cabin. We were not given any services for the 12+ hours we had no access to purchase food. The food service system was no working on the plane. It also took us 20 minutes to find a gate. The plane was very warm and everyone was angry. The check in process was also horrible with the staff being rude. The flight attendants were also not very nice and after experiencing the scare of something going on they should've been a bit more accommodating. I will never fly Norwegian again or fly out or into Gatwick Airport."
Plussat: "Newer planes"
Miinukset: "Paid extra to pick seats. Not to pick a better seat but just to pick any seat ahead of time so family could sit together-like a lot extra! Not good Norwegian. Paid extra for food. Not clear on site so didn't know that even on long trip overnight, you get nothing to eat or drink- not even water- unless you order it ahead online and pay OR order it on board and pay. And if you didn't order any food or extras, the crew pretty much ignored you like you werent there not good Norwegian Paid extra for baggage-and a lot! Sizes/weighs allowed for baggage is less than American air carriers and they charge you per kg for overage."
Plussat: "The fresh air...... the roomy storage"
Miinukset: "It was way too cold on the plain ride...... Couldn't sleep Stewards seemed overworked ....."
Fuimos con retraso. La compañia me obligo a pagar 45€ extra de equipaje cuando la mochila que llevaba entraba perfectamente debajo del asiento (me dijeron que "sobresalia un poco la rueda"). Una verguenza. Nunca más volveremos a volar con ésta compañia.
The lady at the check in desk was brutal. I explained her that I'm coming 2 com connection flights and I did not know that I have do to ht th the myself. She insisted and had me pa id the 50€
Fast, good loads in and out, totally worth of price.
Miinukset: "Cheap and cheerful!"
Plussat: "As it was impossible to confirm that I was on that flight, and I had to book another flight with Tui less that a day before I was due to fly, therefore to like. It was equally impossible to contact Last.minute.comm."
Miinukset: "It would be have been great to make contact with an actual human being"
Plussat: "Fast and easy on time flight from PMO to FCO"
Plussat: "Actually getting on board!"
Miinukset: "The fact that something was clearly wrong before we started to go outside and when it was raining we were left outside with no apology at all and when we boarded the communication/apologies were scant"
Plussat: "Service and comfort means ryanair"
Miinukset: "This is my first time using Ryan Air. I have a very good experience."
Plussat: "The flight itself was on time and all that"
Miinukset: "The plane itself was clearly cheaper than the planes Transavia and Norwegian used. The only problem (though this had nothing to do with the airline) was having to sit in Nantes airport for 14 hours with no access to real food after about 11PM. The free shuttle into Nantes is great but I wish it worked later on Sundays. I was thrown for a loop and by the time I got a handle on what my options were they had closed."
Miinukset: "Crammed into the holding pen like sardines in a can"
Miinukset: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Miinukset: "Everything. AND missed flight to Athens!!"
Miinukset: "The staff st the gate was extremely rude to all people. If you asked a question you got a rude answer/response. Was not a good flight at all"
Plussat: "The crews not nice!"
Miinukset: "We wait a long time to board!"
Plussat: "Absolute nothing!"
Plussat: "My own boarding was went ok"
Miinukset: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Plussat: "Boarding process was at least organised"
Miinukset: "Staff rude; delay; mess in the cabin during delay; staff not able to keep people quiet plus flight attendants were mixing with people creating more confusion: we paid a ticket for a flight not to be in a pub for 2 hours (the time we spent in the aircraft before taking off)"
Plussat: "Seats have plenty of legroom and flight was good."
Miinukset: "Boarding slow and in the rain to get on board. Attendants spoke too quickly."
Plussat: "Cheap cheap cheap!"
Miinukset: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Plussat: "All is great. Just tired after a long day...."
Plussat: "To really enjoy flying budget carriers, it’s imperative to purchase upgrades like more seat room and premier boarding. It’s so worth it!"
Miinukset: "It was snowy and windy when we boarded, a jetway would have been better."
Plussat: "Flight from Edinburgh to Baden Baden was delayed like every single other flight on this trip but at least checked in to hotel and got 3.5 hours sleep instead of the intended 5 hrs sleep."
Miinukset: "Got to the airport at 5.15 am, got through security and only then was notified that flight was delayed from 6.45 till 8 am. No breakfast! As this flight was to Israel we were separated from passengers at the other gates and were not allowed to wonder round the duty free area to find coffee or anything to eat. Those without hand luggage were allowed but re checked and frisked at the extra security check. Even babies had shoes removed and feet scanned, so clueless. Then we never made it to Ovda but were diverted to Tel Aviv. Landed an hour late there and waited till they sent a bus to take us 4 hr journey to Ovda. Arrived in Ovda 7 hrs late, no food, no drinks tired and very hungry."
Plussat: "The worst service in my life If I can I will be give 0"
Miinukset: "Rubbish service Never again"
Miinukset: "Confusion at the gate as two planes seemed to be boarding through the same gate. Then a long wait outside in the sleet, as steps to the back door of the plane had frozen and could not be used. Once again seated nowhere near my travelling companion. As we bought both tickets at the same time and printed the boarding passes at the same time, it looks like Ryan air deliberately seats people separately to force them to pay extra to change seats."
Plussat: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Miinukset: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Miinukset: "No cancelation, no refunds or exchanges for missed flight."
Plussat: "The crew did hand us some paper towels when I asked for it."
Miinukset: "No tv and boarding was poor because it wasn't clear for someone that are new flyers. We also had to go outside to board and it was raining. No towels to dry off."
Plussat: "The Gin and Tonic"
Miinukset: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Miinukset: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."
Miinukset: "No drink and snacks"
Plussat: "The flight there and back got us there early each time despite being late departing. Choosing your seat is the ideal thing to do, even if it is only £6 more its worth it."
Miinukset: "There was no Aircon on the plane out which made it an uncomfortable flight out there and caused for certain people to smell slightly. The staff on the flight back weren't overly great and one accused a bloke of snatching when actually his bag was just heavy. She also had attitude towards others which made me think, whats she going in this job."
Miinukset: "3hr delayed."
Plussat: "How helpful they were"
Miinukset: "Delayed a bit."
Plussat: "It was on time"
Miinukset: "There was no messaging on the fact that you had to print the boarding passes or else you get charged 50 euro. There were emails to check in online in order to not get charged which I did the night before but after checking in I received the message about printing the boarding passes."
Plussat: "Quick to unload."
Miinukset: "In flight costs"
Plussat: "Ticket personnel were very helpful"
Miinukset: "Flight attendants were less then helpful in all area's ..."
Plussat: "flight was on-time; value for money good!; baggage drop-off well organized; I arrived alive"
Miinukset: "seats are not comfortable at all; old rusty wreck of an aircraft; security check personell poorly trained (did not find a 1.5 l bottle of water I accidentally carried !); hence, safety not provided !!! Ryanair won't value as a customer but rather as some necessity that needs to be carried"
Plussat: "Boarding was quick, amazingly enough space in overhead lockers for everyone's luggage, crew friendly, flight on time..Didn't have food and there was no entertainment."
Miinukset: "It was all fine."
Plussat: "Price and noticable improvement from ryan air"
Miinukset: "Real value for money"
Plussat: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Miinukset: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Plussat: "Amazing price! 50.00 USD round trip from Madrid to Mallorca"
Miinukset: "boarding policy...... Small cramped seats"
Plussat: "All good as always price quality ratio."
Miinukset: "Nothing bad happened."
Plussat: "The cheap price"
Miinukset: "Nothing , I travel with Ryanair because of the Cheap price"
Plussat: "Did not have food ,no entertainment. The flight back home we were in the queue to board when our hand luggage was tagged to go in the hold. There were many people behind us who we assumed would also be tagged. They weren't !! . We had to wait 30 mins at Malaga to pick up from the baggage reclaim by which time we should have been half way home. We queued to ensure that we were on the plane early so that we could store our hand luggage . Why not just make the people who have checked in hold luggage check in their hand luggage as well. Or at least make it the people who couldn't be bothered to queue or get there early who have this inconvenience We normally fly Ryanair because they're on time and good but this will make us rethink"
Miinukset: "See above"