Plussat: "The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone ."
Plussat: "Wifi and the nice crew"
Miinukset: "The food option"
Miinukset: "Seats did not recline"
Plussat: "Absolutely nothing"
Miinukset: "Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety."
Plussat: "That the flight was from Portugal and was retro."
Miinukset: "Everything from seats to entertainment to food."
Miinukset: "Attentive crew. Food and snacks should have been available for free."
Miinukset: "Trying to get info about the flight in advance was difficult and confusing."
Plussat: "Everything was easy and comfy"
Miinukset: "The seats on the plane are no comfortable at all especially for a long flight. The seat room and aisle are tiny , and doesn’t have much room between each chair. You don’t get offered any food unless purchased through app or during the flight."
Miinukset: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"
Miinukset: "Despite booking premium well in advanced we were never able to choose seats and we got split up and they were not able to seat us together at the gate."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Miinukset: "$100 for 1st bag? Outrageous."
Plussat: "I appreciated finally getting to my destination."
Miinukset: "There was a long 2 hour delay where we sat on the airplane and was not offered anything."
Miinukset: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Plussat: "When I flew premium on the long haul trip back to FLL the service was better. But probably because I was in premium."
Miinukset: "How about making the airport security for Norway and Norwegian airlines be more consistent. My carry on bag was approved on the flight over at both stops and again from Tromso to Oslo. That plane was smaller. But all of a sudden when we go on the 787 Dreamliner my backpack is too tall? Cost me $65."
Plussat: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Miinukset: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Plussat: "The price"
Miinukset: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Plussat: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Miinukset: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Plussat: "Friendly crew Comfortable clean planes"
Miinukset: "Departure delay JfK Luggage at Amsterdam took way too long"
Plussat: "Priority service"
Miinukset: "Being charge for everything"
Plussat: "The movies helped distract me from how cold, parched and starving I was."
Miinukset: "LAX to Barcelona with no complimentary water or snacks?? So bad for your health. This level of horrible bare bones service goes beyond inconvenient and is simply bad for your health."
Miinukset: "The flight was very late, the crew was nonexistent. I only got 1 cup of water during a 7 Hour flight. No snacks were offered and the lateness from this flight made me miss my connecting flight."
Miinukset: "Other passengers keeping their lights on the duration of the flight. This international flight left at 11:30pm and it would have been helpful to beat the jet lag by being able to sleep."
Miinukset: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Miinukset: "FLIGHT WAS DELAYED OVER 6 HOURS. IT WAS SUPPOSED TO BE NON-STOP TO ROME BUT INSTEAD WENT TO OSLO AND HAD TO STAY OVERNIGHT"
Plussat: "Flight on time"
Miinukset: "No food or pillow.comforter even long flight and everything is on sell"
Plussat: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Plussat: "The Boeing Dreamliner"
Plussat: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."
Plussat: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Plussat: "The price was awesome, the Dreamliner was shiny and new, the crew was pleasant enough. Any shortcomings of the flight were minor compared to the price and overall experience, which was fine. I was prepared for a discount flight experience and thought it was all okay."
Miinukset: "The in-seat entertainment system was busted - but then I hadn't expected anything, so didn't really miss it. The charger did work. The location information did work, including simulations of the view from the cockpit and windows. You have to pay for everything except water poured for you."
Plussat: "the fact that Norwegian Air has great service to KRK"
Plussat: "reasonable upgrade to business class"
Miinukset: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Plussat: "easy boarding clean plane"
Miinukset: "this flight had wifi, but no USB ports to charge your devices. was a joke even the flight crew thought was dumb to offer service on plan with no charge ports."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "B787 is a great aircraft. It's true the pressurization and the lighting reduce fatigue.Great crew!"
Miinukset: "Seats do not recline enough."
Miinukset: "They always run out of the chicken option first for dinner."
Plussat: "I thought the food was good and the staff was nice"
Miinukset: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plussat: "The new plane, clean, on time"
Miinukset: "I asked for a refill of a glass of wine and it was denied. I found that very stingy. The flight from Oslo to Fort Lauderdale was packed with kids and the flight attendants had no control over them, running around, disturbing everybody and they just wouldn't stop. Very annoying."
Plussat: "Entertainment and great aircraft."
Miinukset: "The crew had no personality and the food wasn't good. I went to order from the screen since it was hard to eat the dinner, they were out if everything. A few kinks that could be worked out. But start with the people! When I say thank you and your crew ignores me...its simply rude."
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Miinukset: "I wasn't able to get a vegetarian meal since I booked through kayak"
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Plussat: "the price; one direction was on a very comfortable hour of the day; the human support when my automatic check-up was unsuccessful."
Miinukset: "the other direction was on a very uncomfortable hour; the automatic check-up which didn't work with my passport."