Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
Miinukset: "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"
Miinukset: "Food & drinks"
Plussat: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Plussat: "Seats extremely tight."
Plussat: "Everything went well"
Miinukset: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Plussat: "Too many security checkpoints were annoying, but they were good when you follow the rules of what to carry and what not to carry. I also liked that this much security doesn’t allow easy access to the US."
Miinukset: "The airplane food was terrible. Extremely disappointed. It’s sad to see high quality ingredients be used in such terrible tasting meals."
Miinukset: "Landing was not so good."
Plussat: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Miinukset: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Plussat: "It was a traumatic flight"
Miinukset: "The security check in Istanbul was humiliating and I haven’t received this kind of check in my life specially in a connection flight! In a disturbing way the check was in the gate only and includes separation between man and whomen then examination of our bodies with human hands , opening our bag , no shoes etc."
Miinukset: "Air in the cabin to dry"
Plussat: "The flight itself was ok."
Miinukset: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Miinukset: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Plussat: "Nothing jumped off the tracks. Every trip went exactly planned."
Miinukset: "thru Istanbul"
Plussat: "Pleasant, very standard flight, arrived safely."
Miinukset: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Plussat: "Arrived on time. Crew was very helpful."
Miinukset: "Too crowded Airport."
Miinukset: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Plussat: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Miinukset: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Miinukset: "Seats too close"
Miinukset: "Too many ads and promotional messages, not letting to use entertainment system much."
Miinukset: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Plussat: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
Plussat: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Miinukset: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Plussat: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Miinukset: "Nothing to complain about honestly."
Miinukset: "The last minute gate change--"
Plussat: "Great smooth flight, good food, good movie selection."
Plussat: "The food was really good but very little"
Miinukset: "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
Plussat: "Checking in personal Irem such a rude person who lies to clients. She lied me about checking bag and choosing sit also. I asked her to talk to her supervisor and she show me the girl sitting next to her was doing checking in also name is Bahar. I am 6'1" and 190 lbs and asked for exit row and they both told me all of them gone already. The thing is funny when I asked checking in was just began. After boarding I realized some exit sits are available. As a Turkish man who worked JFK for.Turkish airlines, I think this was awful experience. Turkish airlines and passengers deserve better service and honest employees"
Plussat: "It was on time."
Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Plussat: "The seats were comfortable"
Miinukset: "The entertainment system was not operational"
Miinukset: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
Plussat: "I like the service given and the space in economy."
Miinukset: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
Plussat: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Plussat: "This airline will never be my choice of airline if I ever felt the fly the country I will pick another airline for no matter what caused it would be just so I would never have to fly on this airline ever in my life or my family or friends or anybody else I don't ever ask me I am very disappointed at this airline and the people in the customer service I'll just airline is it a money hungry airline money comes first people come last"
Miinukset: "I am fairly tall and lanky, so the configuration of the seats makes it very difficult to get comfortable. In this specific case, the person in front of me kept trying to recline their chair despite the chair pressing painfully into my knees."
Miinukset: "Personal space and leg room were both incredibly small and tight. And the food was not fresh or really edible. Plus the air quality and temperature were poor and stuffy."
Miinukset: "I had no (NO) room between my knees and the seat in front of me. I'm a 5'10" woman - I can only imagine what a man over 6' must experience. The lines were chaotic, people pushing from behind to get into position in a line that wouldn't be moving anytime soon anyway."
Plussat: "I like the comfort of the interior, the entertainment."
Miinukset: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Plussat: "Everything! Voted best airlines in Europe for a reason!"
Miinukset: "Nothing! Everything was great"
Plussat: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
Plussat: "the etaff is friendly and they try"
Plussat: "The food on board was first class"
Plussat: "Was very comfortable. l like it"
Boarding this big airplane by bus is crazy. Frankfurt airport has super long lines
Mass boarding was chaotic. Delayed departure and arrival. Flight was rough and made me sick, though there was probably little Lufthansa could have done about that.
Great leg room in economy and the entertainment system has lots of options, I watched a few docs with David Attenborough. the flight crew were wonderful and helpful. I was really impressed with the food, both the main meal and the snack prior to landing. Some of the best food I have had on a flight! Great job Air Canada!
Miinukset: "the flight was delayed by about 30-45 minutes"
Miinukset: "Canceled flight"
Plussat: "Nothing. It didn't happen."
Miinukset: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Plussat: "After i paid 37$ to reserve a Ileseat,i was seated on the window with two people next to me.i paid for that seat so i dont have to ask two sleeping people ,five times ,to let me go to the bathroom,do to a medical condition.needless to say it was embarrassing and very inconvinientfor me as well as t"
Plussat: "Crew was courteous and professional. Food was okay. Movie selection really good."
Miinukset: "Wider seats and more leg room."
Miinukset: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Miinukset: "You canceled my trip"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Miinukset: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Plussat: "Airbus A380 -- the most comfortable and quiet passenger plane that I have ever flown in Very friendly service, who even remembered my name!"
Plussat: "Nice plane, free checked bag, and a snack,"
Miinukset: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Plussat: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Plussat: "The crew was great!"
Miinukset: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."
Plussat: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Miinukset: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Plussat: "Stuttgart to Frankfurt was good.. ."
Miinukset: "Is too hot in to the plane"
Plussat: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Miinukset: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Plussat: "Nothing. But I did arrive on time"
Miinukset: "I will try to avoid Lufthansa if I can"
Miinukset: "Lack of drinking water fountains at the FRA airport"
Miinukset: "there was delay of 2 hours and i missed my plain to next destination"
Plussat: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Plussat: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Plussat: "On time flight with no problems"
Miinukset: "Uncomfortable seats so hard to sleep during flight"
Plussat: "Great service. everything was on time, or early. overall pleasant experience."
Plussat: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Miinukset: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."
Miinukset: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Miinukset: "Flight was cancelled."
Plussat: "Same as a above"
Plussat: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Miinukset: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Plussat: "Good overall experience"
Plussat: "Crew was friendly and professional."
Miinukset: "Seat wasn't the best in premium economy. Quite hard with little support."
Plussat: "The crew was very friendly"
Miinukset: "I had ordered a child meal but it was not available. Also they did not have a child pack for my son."
Plussat: "On time all the time"
Miinukset: "Food getting worse year after year."
Plussat: "Quick boarding"
Miinukset: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Plussat: "Friendly. And efficirnt crew"
Plussat: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Miinukset: "That I can't fly them all the time."
Miinukset: "Food could be higher quality."
Plussat: "Meals and service"
Miinukset: "Cramped seats"
Plussat: "Good quality: crew, equipment, customer service"
Miinukset: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Plussat: "Everything was pretty good. Except for the seats."
Miinukset: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Plussat: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Plussat: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
The bathrooms were not very clean and the water would accumulate in the sink
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Folks never want to sit readily when others are boarding.
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Plussat: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Plussat: "Everything! The service was exceptional!"
Plussat: "Late departure, dirty, staff not friendly."
Plussat: "Great food and friendly crew."
Miinukset: "Seatback system was old and not very functional."
Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Plussat: "Crew was very friendly. Food was excellent"
Miinukset: "More water provided during the flight. Also, the second meal was not very good."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "The crew was friendly and always came around with water."
Miinukset: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Miinukset: "They lost my luggage :("
Plussat: "The crew was very careful"
Miinukset: "Arrived 5 hours late"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"
Plussat: "Very quiet"
Miinukset: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Plussat: "The airplane have great entertainment system. The cabin crew are very nice."
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Miinukset: "Some toilet facilities out of order and some slow service"
Miinukset: "the food is terrible."
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Miinukset: "The crew was not very polite."
Plussat: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Miinukset: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Plussat: "Good seat near the front."
Miinukset: "Delayed arrival by 30 minutes."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "Our flight attendant and fnally making it home!"
Miinukset: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."