Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Was told Dublin airport security would take hours to get through but was only 10 minutes
Fast, good loads in and out, totally worth of price.
Plussat: "Crew was very polite and professional"
Miinukset: "Nothing i can think of to be honest"
Miinukset: "I wasn't on this flight. I wasn't able to cancel or refund it."
Plussat: "Very nise crew, espicily steward Ignas"
Miinukset: "Really rude staff member getting people through to plane. Food I ordered came to me as something totally different because they had run out of what I ordered they didn’t ask me if I wanted it instead so had to refuse it as I can’t eat cheese so I ended up going without."
Plussat: "Was reasonably on time"
Miinukset: "Lagguage took for ever to come out."
Miinukset: "Punctuality, honesty, customer service."
Miinukset: "Very unorganised, one person checking in luggage, long queues, two flights mixed together. The boarding gate was really badly organised, passengers being held in a very small space to wait for a bus, the buses were late. Priority boarding wasn’t being checked so everyone was being sent through into the holding space which was about 3 metres by 7 metres standing room only. The plane was late."
Plussat: "Flight got me home..."
Miinukset: "Tatty magazine/menu that was passed round passengers, unclear cabin baggage sizing and almost made to pay extra fee for something that fit!"
Plussat: "Row 2 lots of lw"
Miinukset: "Boarding process was bananas, plane is old, no organization at check in. It was like a mad max post apocalyptic hellscape. No lines or stantions. Just people pushing, no rules."
Miinukset: "Ryanair is an budget airline which entertainment is not an option"
Plussat: "Great to have cheap flights so must be remembered"
Miinukset: "Boarding was slow, stuck in hot bus on tarmac."
Plussat: "Clean, comfy, practical. Just as you expect of low cost flight."
Miinukset: "Staff were tired and although not rude looked like they'd had enough."
Plussat: "Nothing stands out"
Miinukset: "Width of seats was far to small, the seats covers are dated and gruby, the queing process for standard and fast track was a shambles. Checking in was slow due to there being only 1 desk open for a full flight."
Plussat: "Boarding was fine and plenty on room for our bags as we had paid priority"
Miinukset: "The hard and cramped seats with very short legroom"
Plussat: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Miinukset: "Everything was rubbish"
Plussat: "Cabin crew very good, lovely flights out and back but food sparse. Lots in the in flight magazine but seemingly little on board. I was v hungry!! Mr O'Leary, love the cheap flights and booking system fine but you could make more money from better food options. Pity."
Miinukset: "Much waiting in line for most of an hour bofore gate opens and incredibly slow inflight food service"
Miinukset: "was stuck on the plane for 3 hours prior to departing. It was incredibly hot and uncomfortable."
Plussat: "Short and comfortable flight"
Miinukset: "Setting off time delayed by 40 minutes"
Plussat: "We arrive safely"
Miinukset: "There was a delay in boarding but no communication from any of the five members of staff at the boarding gate as to why. I also purchased priority boarding but we were not seperated from the crowd."
Miinukset: "3 hours delay no assistance 1 hour queue to leave registered luggage, paid separately, among screaming children, hot and nervous people"
Miinukset: "Flight delayed, so usual knock on effect with lifts, people coming to meet."
Plussat: "Check-in / boarding etc was all fine."
Miinukset: "Some noisy passengers behind us who swore a lot and the cabin staff did nothing to quiten them down sadly. Not much legroom."
Miinukset: "We were not told the reason for the delay. We were not given an estimate of the length of the delay. No update information was given. We all understand there can be problems; but just tell us what they are? Then, we were all called forward to board, but I was still standing 45 minutes later in the queue. Let us wait in (relative) comfort in the terminal (restrooms, drinks, wider seats etc), don't start to board us ridiculously early."
Plussat: "Not much"
Miinukset: "It’s in the title. Late. Lots of queuing. Why are Ryanair’s seats made so uncomfortable?"
Plussat: "On time and fairly quick baggage retrieval. Being able to check-in before you leave UK is very useful."
Miinukset: "I booked through Kayak and although it does warn about extra charges for baggage, I feel I was duped because I booked for 3 check-in bags at additional cost thinking that would mean for outbound flight and return but once the booking transferred to Last minute on completion it turned out I only had check-in baggage for the outbound flight (different airline) and not for the Ryanair return flight. Ryanair charges more if you book check-in baggage after the original booking so the flights were much more expensive than I had thought. Kayak did not help with this issue. I would not use them again."
Plussat: "Cheap prices"
Plussat: "Everything went very smoothly and was well organised."
Miinukset: "Too expensive for what you get. Bad landing! Oh dear"
Plussat: "I was able to take my guitar as hand luggage, which is very important. Even though guitars exceed the hand baggage limits, many professionals need to be able to carry on their instruments. Priority boarding is essential."
Plussat: "Once boarded it was very smooth"
Miinukset: "Over 3&a half hours delay was sooooo painful"
Miinukset: "Priority boarding And disembarkation But had to wait half an hour for the parking people WCP recommended by Ryanair then a 15 Minuit journey to collect the car what a joke This was the only downside of what was a good trip In Poland booked taxi and tours were there waiting for us no waiting around"
Miinukset: "The plane arrived in Palma late, the gate was changed twice, we were told before boarding that there are no drinks on board and that we should buy drinks before boarding in the nearby shops. The plane took of with more than 70min delay. Announcements from the crew were not understandable, After landing in Stansted, the gate was not ready (due to the ground crew again) and we had to wait 10min before the gate. Luggage took forever."
Plussat: "It was on time"
Miinukset: "The cabin was freezing. Also, most passengers were made to check cabin baggage at the gate, reason given as 'a full flight. but once on The plane, there was many empty seats (6 alone in the two rows around me) and the overhead lockers were about half full."
Plussat: "The crew on the fly ; very nice and polite . They should work for better airline"
Miinukset: "Terrible service to understand people who is taking this fly for first time don't know you must have you tix printed and they don't provide any kiosks so you can do by yoiuself ; ( they want you money 50 euros ) fly delayed no explanation and three even try to make pay extra money for my carry on"
Plussat: "Friendly Staff"
Miinukset: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Plussat: "I needed a glass of water as soon as I boarded to take some tablets as I was starting to feel unwell. The crew accommodated this immediately and were very pleasent."
Miinukset: "Why people don't just pay if they want to sit together. It is that way now so go with it rather than main and play chess on the plane, asking people if they will change seats. Sort it out your adults. Surely you can cope for a few hours?"
Miinukset: "the worst ever!!!"
Miinukset: "The 1.5 hour delay with no info. We're told that there was a problem that had been affecting the flight all day, they ccould have forewarned us as a matter of courtesy."
Miinukset: "CHAOTIC. Found the Ryanair booking site difficult to log into with my booking number constantly not being recognised. Once I'd booked it was pay, pay, pay for luggage and seats making the flight expensive. Biggest insult was they took my money for a transfer, return email saying it was accepted. A later email saying it was cancelled with no refund of money. A 12 month credit note ( not seen yet ) which I can't use in 12 months. Now feeling ripped off Will not be flying with Ryanair again."
Plussat: "Price was good. Staff are good in general but felt that the cabin crew lacked professionalism - a tough job noted however. Overall very happy with the service - please note my comments."
Miinukset: "Why did I pay for a priority que ? The point being exactly what ? The herding of customers into a cattle gate affair ? Last call 45 mins before the flight. Cheap flight - cheap organised. I note below someone has stated crew were professional and VERY entertaining ...... thatnis not professional I am afraid. A crew that is busy entertaining the passengers is a crew that lacks focus on the primary role of the cabin safety ... Human Factors !"
Plussat: "Price only."
Miinukset: "Gathering in long queues, not enough room for seating and luggage, stewardesses not really nice and many other remarks."
Plussat: "The flight was on time and the pilot landed without any ear discomfort for the three of us as he kept his decent not too quickly"
Miinukset: "The food supplied by Ryanair is very expensive rubbish"