Halvat lennot Big Bear

Plussat: "Nothing"

Plussat: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Miinukset: "The seats are cramped just like any other airline."

Plussat: "I'm happy and will continue to fly Turkish."

Plussat: "Everything"

Plussat: "Entertainment"
Miinukset: "Flight was delayed 2 hours before take off."

Plussat: "Service and food is good, crew is helpful"
Miinukset: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Miinukset: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Plussat: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Miinukset: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Miinukset: "More service with flight attendants walking around to offer drinks would have been better"

Miinukset: "Very hot inside the plane"

Plussat: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Plussat: "It was great. I told everyone about it."

Miinukset: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Plussat: "Flight crew was pleasant."
Miinukset: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Plussat: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Miinukset: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Plussat: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Miinukset: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Miinukset: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Miinukset: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Plussat: "Every thing was ok"
Miinukset: "Nothing"

Plussat: "I liked the food and the crew and the entertainment."
Miinukset: "I didn't like the trip two hours late."

Miinukset: "boarding the treat you like animals"

Plussat: "Service on board was terrible..."

Plussat: "Quality experience all the way around"

Plussat: "Appreciated the lights being dimmed, to make it more restful."
Miinukset: "Would have enjoyed ice with the juice, or colder beverages."

Plussat: "Everything."

Plussat: "Appreciate highten security checks giving "secured" feelings to passengers."
Miinukset: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Plussat: "Food"

Plussat: "Leg rooms are much smaller compare to other airlines."

Plussat: "The food, the service and entertainment!"

Plussat: "they are good thank you very mush"

Plussat: "Good flight with plenty of entertainment and food!b"

Plussat: "Food was ok Service in plane was good"
Miinukset: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Miinukset: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."

Plussat: "that we got to check in 2 bags"
Miinukset: "-lost one of my bags"

Plussat: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Miinukset: "Too little leg room. My knees touched the seat in front."

Plussat: "Very bad experience i have to think twice before I book airfare now !!"
Miinukset: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"

Plussat: "Plane seats were comfortable."
Miinukset: "Got sick from food. Stewardress skipped over me for service."

Plussat: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Miinukset: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."

Plussat: "Price"
Miinukset: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"

Plussat: "Direct flight is good. Dinner was good."
Miinukset: "Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side."

Plussat: "Entertainment is great. Food was pretty good, comparatively."
Miinukset: "Leg room is terrible. I mean, the worst I've ever experienced on a long-haul international flight, terrible. The only saving grace was that the middle seat was empty. Why they got rid of the Comfort Class seats, I have no idea. These seat are just plain awful."

Plussat: "Nothing"
Miinukset: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"

Miinukset: "Too hot inside the aircraft"

Miinukset: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Plussat: "As usual, crew and food were superb!"
Miinukset: "Very long waiting before boarding. The flight was late, and the boarding was exhausting."

Plussat: "everything"

Miinukset: "Lost my poor mother wheelchair and didn't help her kind of leaving her for hours in corner"

Plussat: "Price and flight schedule Overhead compartment size is good Nice variety of films available"
Miinukset: "Inadequate leg room Touch screen difficult to control, varied from nonresponsive to overreaponsive Food: inedible "pide", only entree choice was kebab, they ran out of chicken. I was in the middle of the plane. Announcements usually unintelligilbe"

Plussat: "Felt positively spacious compared to the flight before on the A330. Had similar economy seat: window on the right side. Interesting views of the far Greenland and the far north of Canada."
Miinukset: "A flight attendant banging on the door of the bathroom! Hello, what about "Occupied" don't you understand?"

Plussat: "Each employee on the plane was nice."
Miinukset: "N/A"

Plussat: "All aspects"
Miinukset: "Nothing"

Plussat: "Loved the plane, people and timeliness"

Plussat: "Delta always does a superior job - domestically and internationally!"

Plussat: "Everything"
Miinukset: "Nothing, keep at it"

Miinukset: "Everything was perfect!"

Miinukset: "N-S"

Miinukset: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Plussat: "Informative communications during delay"
Miinukset: "Rushing to board resulting in bad customer service during boarding"

Plussat: "Everything went smoothly. Baggage was at carousel before we were, a first."
Miinukset: "Everything was fine."

Plussat: "Operated by Delta so great!"

Plussat: "."

Plussat: "Flew us safely home."
Miinukset: "We waiting on the runway for over a long period."

Plussat: "Excellent Service."

Plussat: "The movies"
Miinukset: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Plussat: "on time"

Miinukset: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Plussat: "Flights were on time and friendly attendants!"

Plussat: "ditto above"
Miinukset: "ditto above"

Miinukset: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Miinukset: "waiting on the tarmac for 40 minutes"

Plussat: "Over cramped No Space for carry on slow service"
Miinukset: "Over cramped No Space for carry on slow service"

Plussat: "No hassle, no drama, very smooth."
Miinukset: "The blueberries were rather bland."

Plussat: "Friendly people and clean plane"
Miinukset: "They lost my luggage, I hope it shows up shortly"

Miinukset: "Condition of the airplane"

Plussat: "Sitting in middle isle, just get elbowed a lot."
Miinukset: "Nothing"

Plussat: "All I need to say."

Miinukset: "Late and missed my international connection"

Miinukset: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Miinukset: "Delay from Seattle to pasco."

Plussat: "Unlimited snacks and drinks..."
Miinukset: "The mediocre upgrade."

Plussat: "Delta Studio with closed caption"
Miinukset: "some series do not have closed caption"

Plussat: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Plussat: "Everything from boarding, service, arrival time and deplaining was smooth"

Plussat: "On time"

Miinukset: "No free meals."

Plussat: "Service"

Plussat: "They got us from A to B without any problems."
Miinukset: "Efficient to the point of robotic."

Miinukset: "Service"

Plussat: "Nice staff"
Miinukset: "Old plane especially in first, no TV s"

Plussat: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Plussat: "Excellent service"
Miinukset: "Plane was a bit old"

Plussat: "EVERYONE WAS FRIENDLY"
Miinukset: "NOTHING ON THIS PART TRIP WAS FINE"

Plussat: "Nice"
Miinukset: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Plussat: "Nothing"
Miinukset: "Waiting at PDX for hours and being ignored by Delta."

Plussat: "Had the row to myself"
Miinukset: "No complaints"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Movie & Music selections were awesome!"
Miinukset: "I have no complaints!"

Plussat: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"

Plussat: "Everything"

Plussat: "It is so nice to flight on board a plane were the staff knows what to do."

Plussat: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Plussat: "Outstanding cabin crew."
Miinukset: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Plussat: "Nothing!"

Plussat: "On time-well organized!"

Plussat: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Miinukset: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Plussat: "Crew service and positive attitude"

Plussat: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Miinukset: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "row 34 bulkhead was good leg room (I am 6'4")"
Miinukset: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Plussat: "The downstairs lavatories are genius!"
Miinukset: "Nothing!"

Plussat: "Crew was nice"
Miinukset: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Plussat: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Miinukset: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Miinukset: "1 hour between flights meant a very hectic transfer."

Plussat: "my favorite airline"

Miinukset: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Plussat: "Really NOTHING!!!"
Miinukset: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Plussat: "This is how to run an airline. Ausgezeichnet!"

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Miinukset: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "See above"

Plussat: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Plussat: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Miinukset: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Plussat: "short hop--good"

Plussat: "Great"

Miinukset: "More current movie selection would be nice."

Plussat: "all"
Miinukset: "overall service"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Plussat: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Miinukset: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Plussat: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Miinukset: "I started to get hungry between meals."

Plussat: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Miinukset: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Miinukset: "Cramped seating in Economy"

Plussat: "The food was nice."
Miinukset: "12 hour flights in general not the most comfortable."

Plussat: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Miinukset: "Everything went smoothly."

Miinukset: "the person sitting next to me, barefooted the whole flight with nasty toes"

Plussat: "On-time flights."
Miinukset: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Miinukset: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."

Plussat: "Excellent crew & service; enjoyed the special meal selections and the great movie options."

Plussat: "everything else was fine"
Miinukset: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Plussat: "Thanks"

Plussat: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"

Plussat: "Very smooth flight. Caring and responsive cabin crew. Good food and entertainment."

Plussat: "The plane is nice and big, and clean. The flight attendanrs were very helpful, and friendly. My seat was very comfortable, with a lot of leg room."
Miinukset: "The flight took off over 30 minutes late (in both directions), and the food really was terrible. Most of it was over cooked, and unappetizing."

Plussat: "IT WAS ALL PRETTY GOOD"
Miinukset: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Plussat: "Air bus was amazing!"

Miinukset: "See above. Horrible."

Plussat: "The crew were were cheerful, efficient, and helpful. Special meals were better than average."
Miinukset: "Passengers in row ahead reclined seats abruptly, hit our knees painfully, and left seats fully reclined through meal service. A caution from the crew to recline slowly and raise seats during meals would be welcome."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"

Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Crew"
Miinukset: "N/a"

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Miinukset: "The streaming service didn’t work"

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plussat: "Consistently high standards"
Miinukset: "Nothing"

Plussat: "Nice seats, comfortable."
Miinukset: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "."

Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Plussat: "Service was good"
Miinukset: "Delay"

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed that the flight didn't have wifi / USB):"

Plussat: "Excellent service and comfortable flight"
Miinukset: "Flight delay roughly an hour"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "everything"
Miinukset: "nothing"

Plussat: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Plussat: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Staff very nice, plane clean and nice food"

Plussat: "Flight all good"
Miinukset: "Suitcase did not arrive and still not received."

Plussat: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Miinukset: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Plussat: "Very good flight.I recommend it to everyone."

Plussat: "on time great crew"
Miinukset: "small seats with very limited foot room"

Plussat: "It was a KLM flight so good"
Miinukset: "Could not select seats in advance even as a Platinum level Air France / Skyteam card holder as it was purchases as China Southern."

Plussat: "We love flying with KLM as their flight staff are such a lovely bunch :-) Always ready to support. Actually they are proactive and will check in advance for your needs. Thumbs up guys! Keep up with the professional level."
Miinukset: "What I didn't like was that the monitor at my seat as it was broken. So for 12 hours I had not a chance to watch a movie or anything :-("

Plussat: "The boarding was quick."
Miinukset: "Food could be better."

Miinukset: "Small seats"

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Miinukset: "Food"

Miinukset: "Everything was well)"

Miinukset: "They denied me boarding because I did not have a printed ticket!!! THIS WAS NOT DISCLOSED WHEN I BOOKED IT NOR IN THE CHECK IN EMAIL."

Plussat: "Nothing"
Miinukset: "Food was tasteless. Crew- had "you owe me faces" the whole flight. Outdated equipment, TV and so on."

Plussat: "Food service"
Miinukset: "Service"

Plussat: "The service in the flight."
Miinukset: "I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun."

Miinukset: "Nothing bad. All is good."

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "Food was Ok"

Plussat: "Meal and service"
Miinukset: "Trip still long more than 11 hours"

Plussat: "Service is good."
Miinukset: "Food is ok, but inferior to Turkish or Uzbek airlines."

Miinukset: "Unable to selesct seating."

Plussat: "Nice crew."
Miinukset: "There was only one food option. Sound on my tv station was broken."

Plussat: "comfortable seat and leg space"
Miinukset: "I had 2 bug bites on my thighs... I hope the airline will clean and spray the upholstery."

Plussat: "Professional service"

Miinukset: "Boarding not exactly separating business and others"

Plussat: "All right"
Miinukset: "Nothing"

Plussat: "Flight attendants are good."
Miinukset: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."

Plussat: "This was a cheap flight from LAX to ZRH with a layover in Moscow and that's about as good as it gets."
Miinukset: "The check in personnel was not that helpful and were very slow to check in everyone to their corresponding flights, and since kiosks were not available for aeroflot the experience was unavoidable. The plane economy class is really as uncomfortable as it gets for a transatlantic flight. There were no beer options for the flight (nor vodka which is weird), and flight attendants weren't that happy to talk to you in English. 5 hours wait at Moscow are the worst, if you're thinking on saving some dollars on a transatlantic flight this is not worth it."

Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."

Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."

Plussat: "The leg room! And the meals were delicious"
Miinukset: "Boarding was slow and unorganized. At times VERY warm"

Plussat: "I like the service, flight attendants were very nice, food was great, the seats were comfortable and had plenty of leg room"

Plussat: "Movies Not as tight as other airlines"
Miinukset: "Need more games like trivia Food was very bad crew did not come to pick up trash"

Plussat: "some of the food"
Miinukset: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"

Plussat: "friendliness, food, in-flight entertainment"

Plussat: "Everything was great!"
Miinukset: "Everything perfect."

Plussat: "On time"
Miinukset: "The food"

Miinukset: "Three delayed flights and all we were given were food coupons. We missed a whole day due to flight delays. With our connecting flight from Moscow to Madrid, they were so late that they started moving with not everyone in heir seat. Seemed unsafe but I can tell they were in a rush since they were so far behind schedule."

Plussat: "New Dreamliner planes are great for jet leg recovery."
Miinukset: "After unbelievably long check-in, they were not able accommodate our family . Me and my wife had to take one child each separated by 8 rows. The flight attendants unfriendly attitude was not even a surprise anymore after spending 4 days in Moscow."

Miinukset: "The food was terrible. Also I'm vegetarian and there was never an option to select a special meal. The food was very Russian which is very different than any other food from other countries. The flavor combinations were not appealing. For a 13 hour flight, I was hungry when I got home."

Plussat: "respectful flight attendants"
Miinukset: "meal trays slide over the tray tables. Need to be custom designed to fit better."

Plussat: "price. service."

Plussat: "They had a handful of good movies available to make an eleven hour flight suck less. Boarding was exactly as lengthy and tedious as it is on any airline."
Miinukset: "The staff looked at us like they has bugs up their noses, but so did every Russian in Moscow. It's like being American is offensive to them. The ten hour layover was excruciating--we slept on the floors, while they advertised their completely booked in-airport hotels every thirty minutes on the intercom. The airplane was so hot I literally poured cups of water over myself every couple hours to keep my clothes damp and my body at a reasonable temperature. The food was pretty terrible."

Plussat: "All the food and drinks available on the whole trip. The service was very professional."
Miinukset: "none"

Plussat: "Same as before, very happy and pleased and enjoyment exceeded expectations. I highly recommended Aeroflot to all of my followers online!!!"

Plussat: "Great service Nice staff Mostly comfortable Cheap!"
Miinukset: "The TVs didn't work properly and lag a lot. Food was average but offered several meals which was cool"

Miinukset: "Some of the crew were not working for you - they seem to act like you are inconvening their lives."

Miinukset: "More training in English would make communication better."

Plussat: "Crew Food"
Miinukset: "Service of land personnel in Barcelona The plane was leaving at 11:25 and the personnel didn't start doing the check in until 9:20. And then when calling to board the call once and then did the last call for boarding immediately after. Making all people to run to board the plane and laugh about the people worrying about not been able to make it!"

Plussat: "Friendly staff. Organized. Spoke English. Helpful. Performed security checks when needed."
Miinukset: "The magazine holder on the back of the seat was old and fell backwards hitting my knee the entire flight. If they can improve those chair back pockets to stay up or snap up so then don't hang back and take up leg space that would be nice."

Plussat: "The food was good. The crew was very good. I slept comfortably thanks to the sleep mask and blanket."
Miinukset: "My screen was out of commission for the first half of the flight."

Plussat: "Good"

Plussat: "The seats were comfortable and had generous leg room."
Miinukset: "There was no overhead supplemental air. The plane was hot. The food was terrible. Salad- some wilted lettuce, a tomato, small slice meat and only mayonnaise for dressing. The small bread was inedible. The stench coming for the toilet was very bad and the flight crew frequently sprayed it with something(that did not work) I was 4 rows away and had trouble with the stench. I will not fly with Aeroflot again."

Plussat: "Crew was courteous. Flight was long but entertainment was good. An okay flight."
Miinukset: "Not much to be said about going beyond what is necessary. I myself am a simple traveler who does not need much in special accommodations. But, I often felt I received the bare minimum of customer service. Not good, but not bad either."

Plussat: "The food was excellent. Nice to have eye cover, slippers, pillow and blanket on your seat as you boarded."
Miinukset: "No real organization boarding in Moscow. The crew spoke no English and the flight was out of LAX none of them looked happy to be working. Seats really tight considering the length of the flight."

Plussat: "It's ok for the price not as bad as spirit"
Miinukset: "The food is not good You can't buy drinks or food if u get hungry The service is subpar"

Miinukset: "Great staff"

Plussat: "Great crew. Great pilot!!!"