Halvat lennot Detroit

Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"

Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Miinukset: "New variety of food"

Plussat: "The crew was terrific."

Plussat: "NA"
Miinukset: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "Amazing crew and on time flight"
Miinukset: "None"

Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"

Plussat: "Great newer plane, great service!"

Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."

Miinukset: "More water provided during the flight. Also, the second meal was not very good."

Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."

Miinukset: "Boarding at CDG was awfully slow"

Miinukset: "Better in flight entertainment"

Plussat: "Everything! It was a wonderful experience."
Miinukset: "Nothing"

Miinukset: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Plussat: "Over all everything was great, except the bags check in"

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Miinukset: "Na"

Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Plussat: "Very quiet"
Miinukset: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Miinukset: "Tiny uncomfortable seats."

Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Miinukset: "Flight was delayed by 1h30min, so we arrived very late"

Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."

Miinukset: "I don’t know why they keep making boarding with stairs and bus."

Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Plussat: "The cabin crew was very good!"
Miinukset: "The economy premium seats are very uncomfortable"

Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"

Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Plussat: "Very old plane with very poor screens where images was horrible"

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."

Plussat: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Miinukset: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."

Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."

Plussat: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Miinukset: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"

Plussat: "The airplane was new, good food and service."

Plussat: "Crew was kind, efficient, and helpful. Seating was very comfortable."
Miinukset: "Entertainment was OK. Most movies did not have subtitles for the hearing impaired. All movies and TV shows should be accessible to those with sensory disabilities. Not fond of purchase food options."

Miinukset: "My first flight was so delayed that I missed my second and had to stay in Reykjavik overnight. I didn’t make it back to Denver when I was supposed to."

Plussat: "Crew nice"
Miinukset: "Flying in general in uncomfortable. The is nothing complimentary from the airline expect a very small cup of fluid."

Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."

Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."

Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."

Plussat: "No wait time"
Miinukset: "More space"

Plussat: "Flight was good"

Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."

Plussat: "Decent leg room and movie selection."
Miinukset: "The price to check a bag was super pricy. Additionally, the wifi availability was misleading."

Miinukset: "We flew out of Newark (EWR), and the flight gate was NOT posted on any of the flight departure boards, there was no Icelandair counter to ask for that information (staff had left, as we arrived there shortly after 1 hour prior to departure, so there was no longer even a sign saying Icelandair on it), there were no Icelandair staff or crew to ask, and each and every airport personnel we asked (such as visitor information and security) either did not know or gave us incorrect information. The gate information was not given on our boarding passes, and even Google did not know the gate number! Although we should have had plenty of time, we ended up having to cut through the security line to make it, and even then we came fairly close to missing the flight. I would be very reluctant to ever use Icelandair again, even though I did like the price for the cost of the flight and the flight itself was fine."

Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"

Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."

Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Plussat: "Easy on and off. On time."
Miinukset: "Plane was loud. Drink service but any food must be purchased."

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "Everything but having to pay $69 for a checked bag was fine."
Miinukset: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Miinukset: "Arrived late Impatient flight attendant Cramped"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "Crew very nice, food delicious and nutritious"

Plussat: "Good service and aircraft. The flight crew's manner and uniforms were very sophisticated and reminded us what inflight service could be. US carriers could learn from Icelandair."
Miinukset: "The food offering was very limited."

Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."

Plussat: "Comfy seats, tasty food"

Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."

Plussat: "I wish there were small snacks free of charge."

Plussat: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Miinukset: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."

Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."

Plussat: "Crew service"
Miinukset: "Flight delays"

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "This flight was 100% full, so I was bumped to first class"

Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."

Plussat: "Their prices are good see my comments above."
Miinukset: "Same as above and also the boarding was chaotic with no lines and we had to wait in a freezing bus for a long time before it left. There was a jetway in Denver."

Plussat: "Plane was very clean. Crew friendly and helpful. Excellent experience - I wish all my domestic flights were like this."

Plussat: "Nice flight crew and good customer service."
Miinukset: "Food wasn't included nor were any snacks, 2$8,$ I thought was a bit cheap for an international flight. Also, it wasn't the best selection for special diet people (I'm vegetarian and gluten free)."

Plussat: "Ain't like them at all"

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."

Plussat: "Crew was excellent!"

Miinukset: "It was cancelled"

Plussat: "I LOVED that they gave us a little bottle of Icelandic water when we boarded. That is my favorite water!"
Miinukset: "There was very little leg room."

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Plussat: "Flight was on time and clean."
Miinukset: "They missed by special meal once."

Miinukset: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"

Plussat: "Flight delayed and changing of gates"
Miinukset: "To far from one gate to the other, you need a shuttle"

Plussat: "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
Miinukset: "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."

Plussat: "The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers."
Miinukset: "I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives."

Plussat: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Miinukset: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Plussat: "I like the service I receive ."
Miinukset: "I didn't like the walking to and from the plane."

Miinukset: "Chaotic boarding. Little leg room"

Plussat: "the cew was nice"
Miinukset: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."

Plussat: "Nothing."
Miinukset: "The flight was an hour late!"

Plussat: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Miinukset: "No complaints."

Miinukset: "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Miinukset: "Every thing was great"

Miinukset: "Bag damaged. No one to report damage to"

Plussat: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."

Plussat: "The crew was very friendly and seemed willing to help."
Miinukset: "The cabin was very cold during the 12+ hour flight, and the food was not very good."

Miinukset: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."

Plussat: "In flight entertainment system. Leg-room."
Miinukset: "Flight was fine-no comments."

Miinukset: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."

Plussat: "none"

Miinukset: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."

Plussat: "entertainment choices"
Miinukset: "boarding process crew not helpful in baggage storage"

Miinukset: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"

Miinukset: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"

Miinukset: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."

Plussat: "It was short."
Miinukset: "The gate area was horribly crowded, extremely chaotic and hot."

Miinukset: "Flight left two hours late. They split my wife and I up despite having our tickets for two months and checking in well before the flight and then lost our luggage and delivered it a full day later than they told us."

Miinukset: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."

Plussat: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Miinukset: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."

Plussat: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Miinukset: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."

Plussat: "It was comfortable"
Miinukset: "Late. Again. Each of my flights with Air Canada has been late."

Plussat: "I thought that things ran very smooth and efficientlt"

Plussat: "Staff were great"
Miinukset: "Air conditioning malfunctioning until the plane took off meant that the cabin was extremely hot and humid. My headphone jack didn't work so I couldn't even watch a movie. Otherwise everything was fine"

Plussat: "Quality of food was pretty mediocre. Of course I am comparing this with airlines like KLM, Emirates or Cathay Pacific."
Miinukset: "Upon arrival at Madrid we found our suitcase in the checked luggage was badly damaged at two places. Who do we request for damages?"

Miinukset: "Limited selection in entertainment"

Miinukset: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"

Plussat: "Friendly employees at each turn"
Miinukset: "Change food to more palatable. Improve entertainment options to rival Delta and Aer Lingus"

Plussat: "SEATS ARE VERY TIGHT"

Plussat: "Nice travelling on a larger aircraft."
Miinukset: "We were late arriving in Toronto and our connecting flight was scheduled to depart 20-25 mins from landing and we still needed to get off the plane. Even though the flight staff did request that those individuals who did not have a tight connection to allow those with a tight connection to pass through more quickly - most passengers didn't cooperate. A better process needs to be put in place to ensure those whom have connections are able to meet them."

Plussat: "Great staff"

Plussat: "Nothing. The experience was a headache."
Miinukset: "Layover that was booked through KAYAK was already 9 hours long. I was fine and willing to accept that for the lower cost. Flight then gets delayed from 8:00 to 9:00 PM, okay, that's fine. Then flight gets delayed from 9:00 to 12:00. This forces me to miss my hotel reservation in LAX, This was one of the worst flying experiences I've ever dealt with. Then the airline doesn't even have the decency to give me a pillow because I was sitting in coach. If this is what airlines are becoming, i can't wait for the hyperloop one to force them into bankruptcy. The lack of respect for their paying customers is asinine."

Miinukset: "Cancelled my flight. I have zero faith in Air Canada."

Miinukset: "The rest room did not work"

Miinukset: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."

Miinukset: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"

Plussat: "A nice short flight: there isn't much to say here, but the flight was smooth."
Miinukset: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."

Miinukset: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."