Etsi halvat lennot välille Detroit - Suomi

Miinukset: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."

Plussat: "Comfortable seats, decent food and was left alone to sleep after a long day."
Miinukset: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."

Plussat: "The food was excellent, and the crew was nice"
Miinukset: "There was a delay on the boarding and they didn't provide a reason."

Plussat: "Airbus airplane with four seats in the center for our family, good movie selection."
Miinukset: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "There were many comforts to the plane even in economy."
Miinukset: "There is little leg room in economy for someone over 5’11”"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."

Plussat: "I like my trip - good service, good food (vine, whiskey :-) )"

Plussat: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."

Plussat: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Miinukset: "The seating was very close. Not enough room to sleep comfortably."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"

Miinukset: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."

Plussat: "Crew. Courteous, engaging and supportive, of-course with a smile."
Miinukset: "Nothing on this flight"

Miinukset: "WiFi didn’t work most of flight and when it did required payment."

Plussat: "Crew friendly"
Miinukset: "Waiting in the line long then expect"

Plussat: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"

Plussat: "Crews were very friendly"

Plussat: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Miinukset: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."

Plussat: "Great business class seats. Plenty of room and comfortable."

Plussat: "I arrived at my destination completely unstressed."
Miinukset: "Security checks, but this is unavoidable"

Plussat: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Miinukset: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."

Plussat: "food, entertainment and most of the crew was great"
Miinukset: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"

Plussat: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Miinukset: "Nothing, all was great."

Plussat: "The service was fast. The employees were kind."

Miinukset: "Food on flight Detroit - Frankfurt was terrible."

Plussat: "The staff was good to me when I became ill on the flight with a migraine."
Miinukset: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Plussat: "I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international"
Miinukset: "N/A"

Plussat: "Crew was very helpful."
Miinukset: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"

Miinukset: "the flight info was off"

Miinukset: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"

Plussat: "Nothing"
Miinukset: "Airlines Front desk delay, long boarding , poor food"

Plussat: "WiFi on long flight from Detroit to Frankfurt"

Plussat: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Miinukset: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."

Plussat: "Tans it time to Amman is too long and that is the most distressing"

Plussat: "Comfortalble trip"
Miinukset: "Boarding delay"

Miinukset: "Not well organized and food is unhealthy"

Plussat: "Very good services"

Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."

Miinukset: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Staff are very friendly & well mannered. I like it since it's my first to fly with Lufthansa which compare to Swiss Air"

Plussat: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Miinukset: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."

Plussat: "On time and friendly crew"
Miinukset: "Seating"

Plussat: "The food was good and the crew members were very friendly and caring."
Miinukset: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."

Miinukset: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."

Miinukset: "Boarding process could have been smoother"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Miinukset: "Things were very scratched"

Plussat: "Everything! I never knew Finnair was such a great airline."
Miinukset: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."

Plussat: "everything"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."

Plussat: "Was on time! Not croweded!"

Miinukset: "2 hr delay"

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "The time. Ity was very delayed. Almost lost my last connection."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "They have no charging points for the phone"

Miinukset: "N/a"

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Miinukset: "Seats. Very uncomfortable"

Plussat: "The ease at which the check-in and boarding was done"
Miinukset: "Nothing"

Plussat: "Comfort"
Miinukset: "Choice of movies"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "They lost my bag."
Miinukset: "They lost my bag."

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "All is satisified."

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "It was very quick"
Miinukset: "Nothing"

Miinukset: "Wifi spotty"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Miinukset: "all the info should be listed on the web as well that the cost is half more than the website"

Miinukset: "Delay"

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Miinukset: "Needs WiFi"

Plussat: "The crew was very helpful. Made sure I was comfortable."

Miinukset: "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"

Miinukset: "Refreshment service was appallingly slow. We were row 21 and were served with 20 minutes if the flight remaining"

Plussat: "Friendly crew,"
Miinukset: "Nothing"

Plussat: "Friendly crew, new release films"
Miinukset: "Quicker boarding and better food"

Plussat: "Hospitality"
Miinukset: "Nil"

Plussat: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Plussat: "The crew was enthusiastic"
Miinukset: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"

Plussat: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Miinukset: "Nothing for the price. Although my preference would be BA via London City."

Miinukset: "Flight delayed"

Plussat: "crew"
Miinukset: "the seat"

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Plussat: "Nothing This is not what i wanted on an international flight ."
Miinukset: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"

Miinukset: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."

Plussat: "Boarding was smooth as well as the flight."
Miinukset: "Seats are not as comfortable as the 747 ones."

Plussat: "Quick boarding, very nice crew. Helpful with infant. Lots of snacks good food."

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Nothing really"
Miinukset: "Quality of service, the fact that they charge you for a bottle of water!"

Plussat: "Late taking off, but made up time in the air."
Miinukset: "For a long flight, it is very cramped."

Miinukset: "Being late"

Miinukset: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"

Miinukset: "Nothing was on time, zero service, non existent customer service"

Plussat: "orderly boarding"
Miinukset: "seat assignment"

Plussat: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Miinukset: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"

Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"

Plussat: "Quick boarding!"
Miinukset: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"

Plussat: "The Boeing 787 and the Entertainment system."
Miinukset: "Toilets ran out of paper towels and kleenex Bags took too long to be delivered."

Miinukset: "It was a 3 hour overnight flight and the crew went up and down the aisles selling things and waking everyone up. Seemed like selling duty frees was more important to the airline than passengers having a pleasant flight."

Plussat: "Relatively confortable seating"
Miinukset: "Incompetent ground staff, inadequate handling of Reservation by BA"

Miinukset: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."

Plussat: "The crew and assistants were excelent"

Miinukset: "Cramped seats. Entertainment system did not work well."

Plussat: "The plane was new and the seats were gorgeous!"
Miinukset: "No snacks were provided."

Plussat: "Crew was excellent"
Miinukset: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."

Plussat: "Entrees were OK"
Miinukset: "Not nearly enough snacks. They were pretty much out in business class half way through the flight"

Plussat: "The flight was short and we hit a day when there was free checked luggage, if it fit in the metal box."
Miinukset: "The French Air Force, or whatever, kept us grounded for 40 minutes because they were practicing their air show for Bastille Day. Really. They were just practicing and air travel came to a standstill."

Plussat: "Very pleasant and solicitous British cabin crew."
Miinukset: "Delayed departure."

Plussat: "Plenty of leg room"
Miinukset: "Food Options were limited, Due to extra security in Gatwick with a 1 hr Layover, we were nearly left behind. To finish it off British Airways lost our luggage. I am very disappointed with British Airlines. This is the absolute worst experience flying I have ever had. I do not recommend anyone flying British Airways."

Plussat: "Flight crew was really polite. Very attentive and remembered what was requested."
Miinukset: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"

Plussat: "Good information from the cockpit."
Miinukset: "The boarding procedure as chaotic...comparable to Calcutta 30 years ago.i suggest that you follow boarding procedures used by some US carries like Jet Blue or Southwest....after they"specials"have boarded then start loading by rows starting from the back of the plane. The seats are both uncomfortable and too close to the seat in front. NOT a happy passenger !!"

Miinukset: "I recommend that you not affiliate with Webjet. I will never make a reservation through them. Everyone at Webjet is from India with strong accent. Always put on hold to ask supervisor to make any change. Took 4 phone calls , many emails and hours on the phone to finally cancel a flight."

Plussat: "Entertainment selection."
Miinukset: "The air was stale. No circulation. It made me sick."

Plussat: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Miinukset: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."

Miinukset: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."

Miinukset: "I really wish there was drink service that was not for purchase. It really puts a bad taste in my mouth, like the airline is trying to ring as many dollars out of us as they can."

Miinukset: "Just a bad overall experience"

Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Miinukset: "Nice"

Miinukset: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"

Plussat: "Crew was great. Plane felt good and clean."
Miinukset: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."

Plussat: "Nothing"
Miinukset: "Foot room. Baggage room. Entertainment. Service"

Plussat: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Miinukset: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."

Plussat: "Comfortable seats & fast boarding"

Miinukset: "As always, the crew was friendly, professional and accommodating."

Plussat: "Smooth ride"

Miinukset: "O prematurely had to check my carry on when there was room to bring it on board with me"

Miinukset: "Felt good to be home after almost 4 hours delayed."

Plussat: "Great crew and service"

Plussat: "Being bumped to first class."

Miinukset: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."

Plussat: "Fast boarding and unloading."
Miinukset: "Flight leaving on time."

Plussat: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"

Plussat: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Miinukset: "That due to the Kayak purchase I had to wait until the last group to board."

Plussat: "It was on time. I liked the head rests on the seats."

Plussat: "Nothing"
Miinukset: "Many things Food Services Entertainment"

Plussat: "Perfect"

Plussat: "Easy check in."
Miinukset: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."

Plussat: "Lots of legroom in the exit row"

Plussat: "The professionalism of the crew and the cleanliness was excellent!"
Miinukset: "The seats weren’t very comfortable!"

Plussat: "All good"

Miinukset: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."

Miinukset: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."

Plussat: "Friendly, efficient"

Plussat: "Nothing"
Miinukset: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."

Plussat: "The mobile updates were helpful and timely."
Miinukset: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."

Plussat: "Boarding"
Miinukset: "Wait for Baggage and 20+ mins getting to gate after we landed"

Plussat: "Sears are comfortable and the entertainment is great as well."
Miinukset: "Not much to dislike."

Plussat: "Comfort"
Miinukset: "Nothing at all"

Plussat: ". ."

Plussat: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."

Plussat: "All flights were on time. American Airlines personal is extremely friendly"

Plussat: "The least service I have seen among all the airlines I have traveled so far"

Plussat: "Nice entertainment on new 737."
Miinukset: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."

Plussat: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Miinukset: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"

Plussat: "Friendly staff"
Miinukset: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."

Plussat: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Miinukset: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."

Plussat: "Getting bumped to First Class"

Miinukset: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"

Plussat: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."

Plussat: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Miinukset: "There was an annoying rattling noize coming from above my seat near the roof and wall."

Plussat: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."

Plussat: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Miinukset: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"

Plussat: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Miinukset: "Turbulence"

Plussat: "It was successful."
Miinukset: "Nothing"

Plussat: "The flight overall. Also, it landed early."
Miinukset: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."

Plussat: "Timelines"
Miinukset: "Turbulence, not there fault"

Miinukset: "Chaotic boarding Multiple delays Unfriendly ground staff"

Miinukset: "Little planes need an interior restoration to make them look better."

Plussat: "The flight crew was friendly and smiling."
Miinukset: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."

Plussat: "Yes"

Plussat: "Seat good, boarding good"
Miinukset: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"

Miinukset: "I didn’t even make this flight!"

Plussat: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Miinukset: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"

Miinukset: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."

Plussat: "The hotel price did not include taxes breakfast"

Miinukset: "Delayed for no reason"

Miinukset: "We flew dtw to Frankfort we"

Plussat: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."

Plussat: "The flight was fine. Nothing that should have been positive stands out as missing."
Miinukset: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."

Plussat: "Flight was quicker than expected. The flight attendants were very nice!"
Miinukset: "The flight was delayed by 30 minutes due to air control in Newark."

Plussat: "Comfy seats and a smooth ride."
Miinukset: "Waited to taxi for almost an hour."

Plussat: "Better than driving to Chicago. But if you want to get there, best be early!"
Miinukset: "DTW is a busy airport on a Saturday morning. Even with TSA Pre-check it took an hour to get through security ... but keep us safe!"

Miinukset: "Cancel my flight I had to buy my own hotel room"

Miinukset: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."

Miinukset: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "I was given an exit row seat"
Miinukset: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."

Plussat: "The touch down was smooth."
Miinukset: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."

Plussat: "Free snacks and water because of a delayed flight."
Miinukset: "Flight was delayed by 4.5 hours. I was not alerted by kayak or united about basic economy seats and that I was not allowed a carry on luggage and had to pay $25 to check it in."

Plussat: "Safe flight. Short."

Miinukset: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."

Plussat: "On time, comfortable but crowded"

Plussat: "Nothing"
Miinukset: "Almost didn't get a seat."

Plussat: "Nothing"
Miinukset: "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"

Plussat: "The crew was very friendly and helpful, food was ok."
Miinukset: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."

Miinukset: "4 hour delay"

Plussat: "Efficient, professional and speedy service"

Miinukset: "It was so late it left me in the lurch and ruined my week"

Plussat: "Nothing"
Miinukset: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."

Miinukset: "More leg room and on time!"

Miinukset: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."

Plussat: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Miinukset: "See above"

Miinukset: "We were delayed with no real updates why"

Plussat: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Miinukset: "Both flights were delayed!"

Plussat: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Miinukset: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."

Plussat: "Relaxing"

Plussat: "Ontime"
Miinukset: "At least one check-in baggage should be free for the price."

Miinukset: "No cash food and beverage"

Plussat: "On point"
Miinukset: "Everything on point"

Plussat: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Miinukset: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."

Plussat: "Everything"
Miinukset: "Notthing"

Miinukset: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."

Plussat: "NOTHING!!!!!"
Miinukset: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"

Plussat: "I was able to get a seat change so that I had some great leg room."
Miinukset: "There was no internet or video content without huge fees."

Plussat: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Miinukset: "No bad comments on my behalph"

Plussat: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Miinukset: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"

Plussat: "Everything went smooth and on time."
Miinukset: "Plane was small and the space felt a little tight but was not too bad."