Plussat: "No entertainment on the plane and plane was very small..."
Miinukset: "Explain flight situations better.."
Plussat: "Crew was very friendly and took good care of the passengers"
Miinukset: "Better space. Better service. Terrible directions"
Plussat: "Flight was smooth and short"
Miinukset: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Miinukset: "Always seem to be delayed"
Plussat: "The flight was safe and efficient."
Miinukset: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Plussat: "Almost 3 hours of delayed"
Plussat: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Miinukset: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Miinukset: "The coffee could’ve tasted better."
Miinukset: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Plussat: "Entertaining crew"
Miinukset: "On time arrival (we were late)."
Plussat: "All was good"
Miinukset: "All was good"
Plussat: "Departed on time. Very courteous crew."
Miinukset: "staff wasn't very friendly"
Miinukset: "Very uncomfortable seating"
Miinukset: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Plussat: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Plussat: "Nice flight attendants"
Plussat: "Great service by crew!"
Miinukset: "Took too long to get on board."
Miinukset: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Plussat: "The seats."
Miinukset: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Plussat: "Quick service, good information."
Miinukset: "Not applicable, it was a good flight."
Plussat: "Great service."
Miinukset: "No power outlets. No WiFi. Limited movie selection."
Plussat: "They were comprehensive and tried to move fast"
Miinukset: "Delayed flight because they didn’t had the crew ready"
Plussat: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Miinukset: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Miinukset: "The vegan meal was not good"
Plussat: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Miinukset: "1. Wifi didn't work"
Plussat: "Special staff great pilots snacks free movies safety"
Miinukset: "Everything was great"
Miinukset: "Sat on the plane on the tarmac for over an hour in the cold..."
Plussat: "Arriving to the destination"
Plussat: "Flight attendants were super."
Miinukset: "Delta is just another cattle car"
Plussat: "very short flight, flight was comfortable"
Miinukset: "Plane was small so carry on space was at a premium, but everything fit"
Plussat: "It's Delta so I got miles"
Miinukset: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Plussat: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Miinukset: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Plussat: "Nothing I can think"
Miinukset: "The seats selection"
Miinukset: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Miinukset: "The flight was delayed an hour and a half."
Plussat: "Nice crew. Clean cabin."
Miinukset: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Miinukset: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Plussat: "The infotainment screen on back of headrests."
Plussat: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Miinukset: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Plussat: "Crew ok. Not much information given."
Miinukset: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Plussat: "On line customer service was very courteous and helpful."
Miinukset: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Plussat: "Airplane was good, boarding was fast."
Miinukset: "Did not have the fruit and cheese plate."
Plussat: "Crew was great."
Miinukset: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Miinukset: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Plussat: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Plussat: "The food was excellent, and the crew was nice"
Miinukset: "There was a delay on the boarding and they didn't provide a reason."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "There were many comforts to the plane even in economy."
Miinukset: "There is little leg room in economy for someone over 5’11”"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Plussat: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Miinukset: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Plussat: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Miinukset: "The seating was very close. Not enough room to sleep comfortably."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Miinukset: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Plussat: "Crew. Courteous, engaging and supportive, of-course with a smile."
Miinukset: "Nothing on this flight"
Miinukset: "WiFi didn’t work most of flight and when it did required payment."
Plussat: "Crew friendly"
Miinukset: "Waiting in the line long then expect"
Plussat: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Plussat: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Plussat: "Crews were very friendly"
Plussat: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Miinukset: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Plussat: "Great business class seats. Plenty of room and comfortable."
Plussat: "I arrived at my destination completely unstressed."
Miinukset: "Security checks, but this is unavoidable"
Plussat: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Miinukset: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Plussat: "food, entertainment and most of the crew was great"
Miinukset: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Plussat: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Miinukset: "Nothing, all was great."
Plussat: "The service was fast. The employees were kind."
Miinukset: "Food on flight Detroit - Frankfurt was terrible."
Plussat: "Crew was very helpful."
Miinukset: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Miinukset: "the flight info was off"
Miinukset: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Miinukset: "Airlines Front desk delay, long boarding , poor food"
Plussat: "New plane. Very nice."
Miinukset: "not much."
Plussat: "WiFi on long flight from Detroit to Frankfurt"
Plussat: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Miinukset: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Plussat: "Tans it time to Amman is too long and that is the most distressing"
Plussat: "Comfortalble trip"
Miinukset: "Boarding delay"
Miinukset: "Not well organized and food is unhealthy"
Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."
Miinukset: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Miinukset: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Plussat: "On time and friendly crew"
Plussat: "The food was good and the crew members were very friendly and caring."
Miinukset: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
The boarding crew was rude, everything was disorganized with lack of information.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Miinukset: "I congratulate the KLM crew!"
Plussat: "The friendliness of the crew"
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"
Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plussat: "The staff tried to help me when it was evident we would not arrive on time"
Miinukset: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Miinukset: "Flight departed 35 minutes late"
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Left ontime and service was excellent."
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Miinukset: "Bit cramped for space"
Plussat: "Good flights. Good prices."
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "Everything. A truly faultless experience!"
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
The service, food, and extra details were amazing, thank you!
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
Totally packed. No food choice for allergy requirements available in economy.
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Food was the best airline food!"
Plussat: "Yes, crew was excellent"
Miinukset: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Plussat: "Excellent short flight"
Miinukset: "Did not eat"
Plussat: "No problems. I was satisfied"
Plussat: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "Excellent leg room in first seat near emergency exit door"
Miinukset: "Seat was close to toilets so a lot of traffic"
Miinukset: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Miinukset: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"
Plussat: "Food good. Crew very nice."
Miinukset: "Seats very uncomfortable."
Plussat: "Flight was on time with friendly crew"
Miinukset: "Backup plane from the 90s had broken entertainment system"
Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Miinukset: "No food or even water"
Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"
Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Plussat: "Excellent staff!"
Miinukset: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Plussat: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Miinukset: "There was no snack served."
Plussat: "Seats are more comfortable than those of many other airlines."
Miinukset: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Plussat: "Good flight."
Plussat: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Miinukset: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."
Miinukset: "Mostly junk food"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "The flight wasn't late and didn't crash."
Miinukset: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"
Plussat: "Introduce meals even to economy class"
Plussat: "It was quick and on time and not very crowded. Nice crew."
Miinukset: "No snacks and no entairtainment."
Plussat: "Great food, smooth trip"
Miinukset: "Could use bigger movie selection"
Plussat: "connection was easy and quick"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Miinukset: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Plussat: "The seats were comfy"
Miinukset: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Plussat: "Crew was super sweet!"
Miinukset: "Flight delayed because of "equipment change" bags lost.... No method to track(!!!!) total nightmare"
Plussat: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Miinukset: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."
Plussat: "My flight was changed to a different airline by SAS to delta. Cannot comment on flight from Nice to ORD. The flight from ORD to nice on SAS was good."
Miinukset: "I was not informed of flight change until I went to the airport that morning. Had to rush from SAS terminal to delta terminal to check in on time. If I had received an e-mail, I would have been better prepared."
Plussat: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
The staff were excellent, very helpful and efficient
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Plussat: "The crew"
Miinukset: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Miinukset: "There was no entertainment available."
Miinukset: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Miinukset: "Excelente aerolínea"
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Miinukset: "They lost my luggage :("
Plussat: "Extremely hot the plane"
Plussat: "Didn’t like the sandwich offered"
Miinukset: "Arrived 5 hours late"
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Miinukset: "Slight issue with headphone connection, was not the only passenger."
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Plussat: "Food was Fantastic, Air France the Best on Air."
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Plussat: "Flight attendant was very nice."
Miinukset: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"
Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Miinukset: "The wi-fi did not work on our flight"
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Plussat: "quick flight 10 min ahead schedule"
Plussat: "The food, the facilities, the seat, everything."
Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Plussat: "The plane is roomy and bright"
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."