no food or entertainment that I can recall.
3 of us 4 could not check-in online and were suggested to do it with the airline at the airport. When we arrived to the Iberia counter it turned out these 3 people were not on the passengers‘ list, simply did not have a ticket. We had to buy 3 tickets on the go for more than 900€ to take that flight and avoiding to lose other trips from Madrid. PLEASE, CONTACT US for discussing this event and returning our money.
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
Sorry the Madrid to Zurich was the flight crew comment not the Ibiza to Madrid. The Ibiza to Madrid staff were all good
Very unhelpful in locating me as a passenger
Large crowd at the check in and bag drop with slow inefficient staff. Unwilling to help with checking my luggage through to my final destination although it was no problem on the outbound flight (with a different airline also two separate tickets)
Everything is good the flight attendant of very friendly
Nothing. It is as expected
Iberia abandoned its own passengers by delaying an earlier flight. About a dozen of us missed out international connecting flights and the plane was still on the tarmac in "delayed" status. Uneeded headache for Iberias own screw up. Booking through Kayak added extra layer of complexity when trying to make changes.
Plussat: "The price was right!"
Miinukset: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."
Miinukset: "Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again"
Miinukset: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"
Miinukset: "Don’t delay flights that messed my return"
Plussat: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Miinukset: "Travel notifications should mention documentation requirements."
Plussat: "Al the devices provided"
Miinukset: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."
Plussat: "Everything good litle big later but always is like this..."
Miinukset: "The latter"
Plussat: "Iberia Premium Tourista is an absolute gem, don't overlook an upgrade from Tourista."
Miinukset: "The food is just marginal, but I wasn't expecting anything different"
Plussat: "on time"
Miinukset: "very uncomfortable plane/ seats"
Plussat: "no stress, the crew was professional"
Miinukset: "all good"
Plussat: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
Miinukset: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."
Plussat: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Miinukset: "It was hard to hear the woman when we were boarding."
Plussat: "Overhead storage was generous. Being able to check flight progress while in the air."
Miinukset: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "Other than that I landed safely. Nothing"
Miinukset: "From the staff to the food but mostly the staff. I have never experienced worse customer care then this. Pretty bold statement since I’m a New Yorker. Flight was delayed and it wasn’t weather related. Too much to complain about . Never again will I travel with them."
Plussat: "Very short flight."
Miinukset: "The stop in San Salvador is very disorganized."
Miinukset: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Miinukset: "Bumpy ride in parts."
Plussat: "Philadelphia to London"
Plussat: "Arrived on time"
Miinukset: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."
Plussat: "The plane arrived safely, it will get you where you want to go."
Miinukset: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Miinukset: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Plussat: "Small, easy airport. Less picky security than some."
Miinukset: "Older, more worn-out plane."
Plussat: "a non event flight - meal was ok, flight attendants helpful"
Miinukset: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."
Plussat: "The plane, food and entertainment were satisfactory."
Miinukset: "Outbound flight TO Paris was cancelled."
Plussat: "Food and movies were good."
Miinukset: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Plussat: "the food and the entertaiment"
Miinukset: "long trip"
Plussat: "I like that it was a plane not so big, and there was more space between seats (more leg room) than in similar flights overseas in British Airways planes; the crew was always very friendly and the entertainment very good, lots of good movies to chose from!"
Miinukset: "The only thing I really did not like of this flight was that it was delayed For about three hours, which affected my plans in the arrival destination"
Plussat: "Quick pickup of baggage."
Plussat: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Miinukset: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Plussat: "great leg room and food"
Miinukset: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Plussat: "Not a full flight so I had to seats to speak out. Flight attendants were friendly and it didn't seem like a 10+ hour flight."
Miinukset: "I wish there was a quicker flight between LAX - Europe."
Plussat: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Miinukset: "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"
Plussat: "Everything was great."
Miinukset: "Boarding was a bit late."
Miinukset: "It was cancelled"
Plussat: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Miinukset: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."