Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Flight was delayed 40 minutes and arrived 2 hours later."
Plussat: "The crew and comfort."
Miinukset: "The food does not taste good at all."
Plussat: "Lufthansa is always incredible."
Plussat: "The crew was amazing"
Plussat: "The food was good"
Miinukset: "I paid for extra space and it looked like the seats I got were the same as all the others"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew was o.k."
Plussat: "Crew was friendly."
Miinukset: "Delayed flight caused me to miss connection."
Plussat: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Miinukset: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Plussat: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Plussat: "Lufthansa is a good company overall. The entertainment system was very good."
Miinukset: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Plussat: "Excellent service, food and entertainment"
Plussat: "Love the entertainment and meals"
Plussat: "Comfort, flight on time."
Plussat: "Crew and food were fine and movie and tv options not bad"
Miinukset: "Music options were lacking"
Plussat: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Miinukset: "Long lines to get through boarding"
Plussat: "Great flight crew, inflight entertainment and food"
Miinukset: "Damaged bag...working with airline to get replacement"
Plussat: "Good Service , and overall friendly crew"
Miinukset: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Plussat: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Plussat: "Crew was great. The frequent offer of water on a long flight was appreciated. The flight was on one, smooth and pleasant."
Miinukset: "Meat in the casserole ( goulash?) was not chewable. Other meals were fine."
Plussat: "Comfortable seating, very good and pleasant crew."
Miinukset: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."
Plussat: "Exceptionally clean gate area and aircraft. Professional and friendly gate crew as well as flight crew. Well treated as a passenger. Genuine."
Miinukset: "Nothing noted..."
Miinukset: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Plussat: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Plussat: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Miinukset: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Plussat: "Same as above."
Miinukset: "Same as above."
Plussat: "The whole flight crew was so polite."
Miinukset: "Air didn't work, stewardess were rude"
Plussat: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Miinukset: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."
Miinukset: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Plussat: "On time arrival and departure along with crew attitude and general high service level."
Plussat: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Miinukset: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Very comfortable"
Miinukset: "Baby crying for the entire flight from Munich to Denver."
Miinukset: "Reserved seats, and the switched them. Had horrible seats."
Plussat: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Miinukset: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Plussat: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Miinukset: "Seats were quite uncomfortable due to inadequate leg room."
Plussat: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Miinukset: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Plussat: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Miinukset: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Miinukset: "1 meal 10 hour flight 6 hr delay. - temp control"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
They just let people fly without properly using the required mask
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Miinukset: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Plussat: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Miinukset: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Plussat: "Very friendly crew"
Miinukset: "In-flight system had some errors"
Miinukset: "Delay in take off 45 min!!!!"
Plussat: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Miinukset: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plussat: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Plussat: "The crew was terrific."
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Plussat: "Crew was wonderful and welcoming!"
Plussat: "In flight entertainment was great"
Miinukset: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Plussat: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Miinukset: "Booked with my partner. Ended up sitting apart. Not good"
Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "Extremely hot the plane"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "Good selection of movies"
Plussat: "It was a nice plane and boarding was well organized."
Miinukset: "I was assigned a middle seat, if not for that I would have given a higher rating."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Plussat: "On time."
Miinukset: "Did not seat together passengers, although booked and checked in at the same time."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"
Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Miinukset: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Miinukset: "no vegeterian sandwiches very disappointed"
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "The hostesses were very kind and nice"
Plussat: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Plussat: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Miinukset: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Plussat: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Miinukset: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Miinukset: "The check in and boarding process is always slow and cumbersome at Keflavik - it’s unpleasant to have to be bussed to the plane outdoors and then use stairs to get up to the plane."
Plussat: "I liked how kind and courteous the flight crew was."
Miinukset: "The headphone jack for the movie screen was loose and the sound kept going in and out. The kid in front of me wouldn’t sit still and the kid next to me didn’t speak a lick of English so couldn’t understand me when I asked if I could squeeze by him to get to the restroom. Needed more legroom."
Plussat: "The crew and cabin was nice."
Miinukset: "Bag drop off. I arrived 3 hours before the flight. Could not check in until a little over two hour before the flight. Two customers groups had never flown before and held-up the line for over 40 mins. The counter Agents had no idea there was a line of people wanting to drop off their bags."
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "Free entertainment, free checked bag."
Miinukset: "Chairs are too firm and uncomfortable for a long flight."
Plussat: "Crew was great, seats were comfortable, plenty of space"
Plussat: "When I booked my Economy Light fare from Denver to Paris, I was expecting a trying experience. But to the contrary, I found the entire trip to Paris and back enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful."
Miinukset: "Short answer: Nothing. Icelandair is my new favorite low-cost airline for trips to Europe."
Plussat: "Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times."
Miinukset: "Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better."
Plussat: "The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight."
Miinukset: "It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it."
Plussat: "The long leg from Reykjavik to Denver they ran out of meals half way through the cabin."
Miinukset: "The long leg from Reykjavik to Denver they ran out of meals half way through the cabin."
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "plane was comfortable, smooth flight"
Miinukset: "could use more up to date movie selection, crew did NOT smile, food was at an extra cost"
Plussat: "The crew was efficient and did a good job. The captain kept us informed. Crew did come through with drinks and water a couple times. Given a bottle of water when we boarded. Check -in and baggage drop automated and very efficient."
Miinukset: "Disabled passengers given preference for boarding, but then elderly passengers who could barely walk were made to stand for 20 minutes even though the bus to the plane was waiting just outside the door to take us to the plane. We were made to wait 2+ hours after we boarded in order to take passengers that were supposed to be on a flight to Seattle with us to Denver because their plane was taken out of service, so our 7 hour flight kept us on the plane for 9 hrs., and people missed their connecting flights. No snacks at all except for the overpriced ones you have to pay for."
Plussat: "I like that there’s a direct flight from Reykjavík to Denver!"
Miinukset: "Delayed flights, unorganized boarding, sitting on the tarmac for an hour, no complimentary inflight meal for an international flight. Crew wasn’t particularly welcoming."
Plussat: "Slightly more leg space than other airlines"
Miinukset: "My spouse got bumped from an aisle to a middle seat with cold nonchalance. No excuses, no compromises, just plain rudeness from the boarding crew member in Reykjavik. Seems like choosing seats early does not get you said seats with Icelandair. Given the fact that the boarding process was an absolute mess I found it difficult to remain patient. There was no organized line, and only one available boarding agent. Recipe for disaster if you ask me but hey, what do I know. Several agents were present for decorative purposes (?) and telling people that the line was a mess. It is the airline’s duty to organize the boarding process, not the passengers’. Not being served dinner on a 7h+ flight is unacceptable. Food available for purchase was very disappointing in both quality and service. Blankets were not available on this flight while they were on the outbound flight."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "Excellent in-flight entertainment."
Miinukset: "No complimentary meal for transatlantic flight."
Plussat: "It seems as if the airport is about 25% of the size it should be. One stands in line a lot both in the airport and on the shuttle which takes you from the terminal building to your remotely-parked aircraft: Too many planes and not enough gates. The small airport itself is nice but clearly the growth in tourism in Iceland is staggering."
Miinukset: "Our Boeing 757-200 was typical -- nothing special -- with the usual cramped seats. The USB ports on the seat backs do not provide power -- only receiving a video signal so you can stream videos from your personal device to the TV screen, I guess -- so you cannot charge your phone or tablet in flight."
Miinukset: "Too hot on plane the whole 7.5 he flight"
Plussat: "the crew on Icelandair is wonderful. A nice precursor to Nordic manners! The plan ride was fine. The entertainment options were very good-TV, movies, music."
Miinukset: "Everything was fine...flying is not my favorite experience."
Plussat: "We were given water when we boarded the plane, and had extra leg room because of exit row seating"
Miinukset: "Maybe this is the new trend, but for the first time on long-haul flights (Denver to Iceland and back), there was no meal. Onboard meal selections available for purchase were very limited, and some choices weren't stocked/available. This made it difficult to feed my family of four while traveling. My seat didn't lean back, and my head rest also didn't work to bend up on the sides like the other seats. Bathrooms ran out of toilet paper half way through the flight and everyone was unsuccessfully trying to flush hand towels."
Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Miinukset: "My flight was delayed an hour and a half with no explanation so I almost missed my connecting flight even after sprinting through the airport. I called for a reason why it was so delayed and the customer service rep had a poor attitude and offered little help."
Miinukset: "Food offerings for 7.5 hour flight very limited, and not complimentary. This was not communicated when I booked the flight (would have considered using a different airline). Entertainment options were limited compared to other airlines' long-distance offerings. Only two beverage service in 8 hours, no complimentary snacks, and each time I wasn't given the entire can of soda, just poured a small glass. Pretty skimpy. My family members who used different airlines got a much more for their money, with similar ticket price. Flight took off late and we did not make up time in the air so we arrived an hour late."
Plussat: "Crew was courteous and friendly."
Miinukset: "There was about 5 hours between the first beverage cart and the last one. I was pretty parched by the time the second one came around."
Plussat: "Icelandair's seat headrests are very comfortable for sleeping."
Miinukset: "The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!"
Miinukset: "Stood in line at check-in for almost an hour. No free food nor snacks for an international flight. Movie selection is minimal and outdated. Beverage service was also limited."
Plussat: "The separate cabin"
Miinukset: "The business seats did not have leg elevation & did not lie flat making sleep difficult. Comfort was compromised since I could not elevate my legs"
Plussat: "Using SAS lounges"
Miinukset: "The aircraft was of older vintage as was the business class. The seats were actually uncomfortable with little padding and no lumbar support."
Plussat: "Really love access to movies and tv whilee on the flight."
Miinukset: "The middle seat is the worst, especially when it has the part on the seat in front of you that takes away the ability to stretch your legs a bit."
Plussat: "I love Icelandair's stopover option. Fares and flight staff are great."
Miinukset: "Reykjavik airport gate area is terrible - not enough seats and chaotic boarding process with buses."
Plussat: "Im trying to think of something positive. I was going to say the movies where good but I forgot my headphones for the trip back and couldn't enjoy the options without paying for phones.... couldn't even go by subtitles as only Iceland films have them,...... oh, I got one, the blankets were nice and real live pretty stewardesses..... I haven't seen that in real life ever."
Miinukset: "Too much to list and I don't want to invest that much energy into being negative. Broken bathroom so lines 7 to 8 deep all the time for the one. Bottom of the barrel no frills flight. Think of greyhound with wings. Small, crunched, tight, uncomfortable, hot and dry with little to no relief or aid from the airline itself. Crazy, haphazard boarding process. It's a shame really, I had heard such great things..... I have been led to believe through books and movies and hearsay that people have sex in airport bathrooms like they were hourly hotels. I found it difficult to do my duty in there solo, I just can't believe it is possible for two people to do anything meaningful or pleasurable in there. Please remedy this before I die."
Plussat: "Short connection , easy and friendly boarding process. Chairs do recline a bit."
Miinukset: "Only food for purchase. And they used to have newer movies but no longer! Now there are old movies . Not enough free water rounds"
Plussat: "It eventually got where we needed to go. Flight crew was OK and boarding was fairly efficient."
Miinukset: "USB jack at my seat was broken; my neighbor let me use hers for a bit. Her headphone jack was broken, so I offered to let her use mine, but then she needed to use my TV, so that wasn't ideal either. Many errors using the entertainment system--very laggy and frequent "temporarily unavailable" messages. Also, we were about 40 minutes delayed due to a mechanical issue (discovered once we were all boarded, extending an already lengthy flight)."
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "liked getting a bottle of water at boarding fairly good movie selection"
Miinukset: "Three planes boarding at the same time from three close together gates made it cramped and confusing for some."
Plussat: "I had 4 flights with Icelandair recently; this was my first experience with the airline. Flights left on time; one even landed an hour early! Planes were clean; crew was friendly; entertainment was excellent (bring your own ear/head phones)."
Plussat: "I liked getting off the plane knowing I would never use Icelandair again"
Miinukset: "There was no sense of urgency to get the plane in the air. Our connecting flight was late and we had to rush to the connection flight. When we got on board we then sat on the tarmac for an hour because the fuel truck ran out of gas on its way to fill our plane. The crew seemed to have never worked on an airplane before and the plane needed updates. Food or snacks should be provided on longer flights like other airlines."
Miinukset: "When we arrived in Reykjavik from Munich we had 45 min to make our next flight. We were able to make it to our gate in time but once we got to our gate it was a mad house. The airport is fairly small and Icelandair was trying to board 4 other flights to the states at the same time as ours. We had to push and shove to get to our gate to board. Not sure why they didn't spread out the gates of the boarding planes."
Miinukset: "Again, at the gate, there were only about 22 seats in the waiting area for multiple flights. It was a mess of people sitting on the floor and standing around. The flight was not called--the board just said "go to gate". How would one know that that meant to board the plane, unless you saw people boarding? I think that the sign should have said "now boarding". Before we arrived in Denver, the crew passed out US Customs forms. I told the flight attendant that Denver has electronic Customs and we didn't need forms. She said that we did. Guess what Icelandair, Denver DOES have electronic customs and that form was a waste of time and paper, since I didn't need to use it at all. Wouldn't you think that an airline that flies into Denver everyday would know that? Other airlines do. They need to get their act together and I don't plan on flying with them again."
Plussat: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Miinukset: "We were surprised at the lack of communication from the pilot/crew. Our flight was delayed for an hour and there was no announcement about why or what was going on. Usually when you are sitting on the runway for an hour not moving, you have much communication keeping you in the loop as to what is going on."
Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."
Plussat: "I think the planes are clean and a little nicer than what I've recently experienced on US carriers in the past few years. The airport in Iceland was terribly crowded without much seating and the food was terribly expensive. Loved the free entertainment-music and choice of movies. The crew was very professional and love their uniforms."
Miinukset: "The fact we got no food whatsoever unless we purchased it on a 7 hour flight. So glad we ate something at the airport before the flight as we were expecting something-even just a bag of peanuts. For comparison -on the Lufhansa flight from Frankfort to Brussels, which was a very short flight, they handed out snacks."
Plussat: "The aircraft, especially the restrooms, was very clean. The crew worked very hard to ensure our comfort. The seats were as comfortable as they ever get on a 757. R routing slips through the gift shop between arrival and departure is a good idea . Even those with a short connection get a chance to buy a puffin."
Miinukset: "The terminal at keflavik is under construction this makes arrivals and departures extremely chaotic both on the ramp and in the terminal. The arrangement of gates is so chaotic that it is often very difficult to get to your gate because of large number of passengers waiting in line at their gate."
Plussat: "The previous Icelandair flight from Paris to Reykiavik was late and arrived over an hour after the scheduled departure time for the Reykiavik to Denver segment. We were assured that the flight would wait for the late arrivals, and it did. We were, of course, greatly relieved. I can't help wondering, however, How could a scheduled flight be held up for this long and how would the passengers already on the plane feel."
Miinukset: "Only drinks like water, tea, coffee and juices are served free on Icelandair flights. There is a menu for sandwiches and snacks. But the selection is rather anemic for a 7 hour long flight."
Plussat: "Crew is great, the plane is very clean and spacious. Best of all, our connecting flights were held so we all could finish our travels. The first leg of the flight had been delayed 2 hours."
Miinukset: "It is ridiculous, or a new norm, that airlines are not serving food or drinks even on the transcontinental flights."
Miinukset: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Miinukset: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Plussat: "Really enjoy flying first class."
Plussat: "Everything was great"
Plussat: "Good entertainment choices."
Miinukset: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Plussat: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Miinukset: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Plussat: "It was standard AA service"
Miinukset: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Plussat: "Crew was tight, friendly, flight comfortable & painless."
Miinukset: "Sat waiting for gate for 30 min"
Miinukset: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Plussat: "The crew was polite and professional"
Miinukset: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Plussat: "On time flight. We were even a little early."
Miinukset: "Those seats are just crammed in there aren’t they?"
Plussat: "Crew was great"
Miinukset: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Plussat: "The flight itself was fine."
Miinukset: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Miinukset: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Plussat: "Crew was good, flight was on time"
Miinukset: "Old plane, no TVs"
Plussat: "Crew was nice"
Miinukset: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Miinukset: "Flight was delayed so had to drive to connecting city just to make it home."
Miinukset: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Plussat: "Pretty standard flight"
Miinukset: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Miinukset: "Ran out of food that I like"
Plussat: "Love FLIGHT WITH AMERICAN AIRLINES."
Plussat: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Miinukset: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Miinukset: "I hate Americans boarding process"
Plussat: "Friendly crew"
Miinukset: "Tight seating leg room non existent."
Plussat: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Miinukset: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Plussat: "Landing and deplaning"
Miinukset: "Literally everything else"
Plussat: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Miinukset: "Gate lady was funny about being pissed about the delay."
Plussat: "Great service in first class"
Plussat: "Seats were too tight and too close together."
Plussat: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Miinukset: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Plussat: "Nothing in particular"
Miinukset: "Outlet did not work"
Miinukset: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Miinukset: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Plussat: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Miinukset: "Nothing. Excellent travel experience."
Miinukset: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Plussat: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Plussat: "Staff was great!"
Miinukset: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Plussat: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Miinukset: "the new seats are awful"
Plussat: "Missed the flight. Money was not refunded."
Plussat: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Miinukset: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Miinukset: "Uncomfortable seats Crying child"
Miinukset: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Plussat: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Miinukset: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Miinukset: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Flight delayed. Baggage missing
Did not have available earbuds to use the inflight entertainment... food offered was gross and could not be eaten.
With this trip we’ve had a lot of trouble with delays and cancellations with Air Canada. Still trying to get home!
Air Canada personnel were so patient and helpful during our COVID test validation and checking our bags. Thanks, Air Canada
I did not use this return flight as I was going to Europe for work. The flight coming to Montreal 7 days prior was flawless. There was a 50 min delay that was not unexpected. Nothing wrong on Kayak or Air Canada about this flight.
Plussat: "The crew that greeted us (and sorted out seats) was excellent."
Miinukset: "We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport."
Plussat: "Very nice crew!"
Miinukset: "Was almost three hour late..."
Miinukset: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Miinukset: "Terribly small seats"
Plussat: "new airplane, some juice offered, good entertainment, staff was ok on the return flight (first class)"
Miinukset: "nothing to eat, no leg room, poor wifi, hidden fees for checked luggage, damaged baggage on the return flight. I asked for some more water on the first flight, and the guy gave me a look as if I had asked him about his soul."
Miinukset: "Small plane, no room for cabin luggage"
Miinukset: "boarded and closed gates 30 min early without warning. almost missed it"
Miinukset: "Fatigue from job"
Miinukset: "Never been on a smaller plane. I've traveled private planes with more room!! Air was so bad, even the food smelled bad and couldn't even think of purchasing any. With a flight that long and people waiting for stand-by, you'd think a larger plane might be in order."
Miinukset: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."
Plussat: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Miinukset: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Miinukset: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Miinukset: "Why no food or snacks?"
Plussat: "No food, an hour late"
Miinukset: "No free snacks"
Plussat: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Miinukset: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Plussat: "on time, friendly staff"
Miinukset: "never on time, late flying both way's"
Miinukset: "Headphone socket broken on this older airplane. Only purchased food available so n/a."
Plussat: "Crew was professional."
Miinukset: "Why not due the security briefing while we are sitting there delayed?"
Miinukset: "Left our luggage in Montreal!"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Miinukset: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."
Plussat: "The crew was friendly."
Miinukset: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Plussat: "No complaints about the flight attendants"
Miinukset: "Seating very tight and uncomfortable. Luggage handling is the worst I have ever seen. Out of 6 in our group, 2 had lost luggage and 2 had misplaced luggage. Airport customer service didn't care if items were lost or misplaced. Very unprofessional all the way around!"
Plussat: "Everything was good."
Miinukset: "No issues"
Miinukset: "Crew was rude and poor communicators."
Plussat: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Miinukset: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Plussat: "Th flight attendants were nice. The entertainment system was working and the movies were good."
Plussat: "good fast flight with great flight crew"
Miinukset: "food was mediocre"
Miinukset: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
Plussat: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Miinukset: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Miinukset: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Plussat: "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"
Plussat: "Again, the entertainment options were the best part of the flight."
Miinukset: "It was a short flight, but it was still very cold. I didn't ask for any changes because of my previous experience, so I just wrapped up as well as I could and bore the chilliness. The crew was less than friendly."
Plussat: "The crew was great"
Miinukset: "The gate changed 4 times and there was confusion at final boarding. The Toronto airport TSA agents have absolutely no manners and need to be retrained or fired. Traveling has become very stressful and try make it worse. There was a Hispanic girl, heavy set with curly hair yelling at us to approach the scanners. I talked to her asking her to be gentle with us because we'd just flown for 7 hours and are suffering from time zone changes. Another yelled at my seatmate about his travel size after shave. She was a black Caribbean. She snapped at me about the importance of security and that he was rude for saying he didn't care that she'd throw his stuff away. I told her that he said he didn't care because he's tired and quite frankly, a trail sized aftershave that she doesn't approve actually doesn't matter and is nothing for her to get worked up about. Her colleagues were all staring at her as she started throwing her weight around and making unprofessional nonverbal noises. Then there the room where you weight for your name on the screen to appear if your number is 1 or 2. The people in there are extremely gruff. There was only one Hispanic woman who took my slip of paper that had my pic who said please and thank you. Then when you go to customs to get your passport signed, the guy at counter 10 starts arguing with me for no reason. I put 1 family member on the customs form. He asked if anyone is traveling with me. I said no. He clarified that one should mean an additional person and not just me traveling. I said it wasn't clear and I didn't know. But he decided to get argumentative with me about it until I said ok and walked away. Your TSA process is a nightmare. I did not experience that at Heathrow, Vienna, Or Tel Aviv (all places that have recently experienced terrorism). I didn't even experience it in my arrival town Denver. Toronto TSA is very very poor."
Plussat: "The in flight entertainment was great!"
Miinukset: "I didn't like that there were no screens to watch and I didn't know I needed the app on my phone to watch movies until I was already in e plane and too late download it."
Plussat: "That I eventually got to Denver"
Miinukset: "Poor planning no backup aircraft I knew status via apps before staff did"