Departure gate is left overcrowded & creates a tense environment awaiting boarding. B777 business configuration or pig pens as I refer to them is clumsy, hard to access if you are large, claustrophobic & reverse facing in the alternative. If you are unlucky as we were to draw aisle 14 and reverse facing on both legs going over and returning then preferred meal choices are exhausted by time crew get to u & movie entertainment choice was exactly identical despite flights being 7 weeks apart. Crew abandoned us literally on return home leg when clear we weren’t happy. Won’t fly Qatar again if they continue using B777
My experience at checkin counter at Amritsar airport was not good. The lady at the desk didn’t allow me to carry 1 kg extra in carry on trolley. In 15 years of flying experience with different airlines, trolly weight was checked for first time. Looks like Qatar Airways has different rules based on the countries.
Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
More Bollywood and Telugu movies, food options
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Please refer to comments on previous flight.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Plussat: "Add snacks between the males"
Miinukset: "Thank you"
Plussat: "Private cabins in business class"
Miinukset: "Better control over boarding process"
Plussat: "Everything is excellent"
Miinukset: "All is well"
Miinukset: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Service & information"
Miinukset: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Plussat: "Crew . Food . Service was great ."
Miinukset: "Every things was good ."
Plussat: "The crew was nice but never got the menu."
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Plussat: "crew is good and helpful."
Miinukset: "The food was terrible. Needs to improve the quality of the food."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Miinukset: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Plussat: "The crew was excellent. The plane was new."
Miinukset: "There was a limited choice in movies. Boarding and deplaning took a while."
Miinukset: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Miinukset: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Plussat: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Miinukset: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Plussat: "Excellent crew and food."
Miinukset: "No WiFi."
Miinukset: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Plussat: "We carefully taken care . The Hotess were alright"
Miinukset: "Their food are ok"
Plussat: "Food was great."
Miinukset: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Plussat: "Last row seats are never optimal but tha flight attendants were above par!!!"
Miinukset: "Wonderful people! Cannot day enough about the difference that makes."
Miinukset: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Plussat: "Food and entertainment"
Miinukset: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Plussat: "very courteous flight crew"
Miinukset: "baggage took along time to come business class luggage came after economy"
Plussat: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Miinukset: "seats are a bit tight"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Excellent travel with Qatar Airways"
Miinukset: "Only thing is security was too tight at Doha Airport"
Miinukset: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Miinukset: "Seats were not very comfortable for economy class for a journey as long as these ."
Plussat: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Miinukset: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Plussat: "I liked everything about the flight and the service was great!"
Plussat: "Flight was on time ."
Miinukset: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Plussat: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Miinukset: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Miinukset: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Overall everything was good. I loved the granola snack, I which there were more snack like those granola bars.
Arrived early. Smooth ride
Plussat: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Plussat: "Safe travel"
Miinukset: "more masks"
Plussat: "The seats were extremely comfortable! I"
Plussat: "The delta checkin desk were exceptional."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Free entertainment"
Plussat: "Good seats"
Miinukset: "Flight was delayed and my luggage didn’t make the plane."
Miinukset: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Plussat: "The crew was great and the seat was good"
Miinukset: "Our flight was 3 hours delayed"
Plussat: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Miinukset: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Plussat: "Great Service and flight was without problems or delays. Arrived on time ."
Plussat: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Miinukset: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Plussat: "Early arrival. On time departure. Good selection of movies"
Plussat: "Smooth and comfortable flight."
Plussat: "The movies"
Plussat: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Miinukset: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Miinukset: "Turbulence but no one can help that"
Miinukset: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Miinukset: "Not much- pretty great flight"
Plussat: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Miinukset: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Miinukset: "Delay was over an hour"
Plussat: "Roomier than a lot of airplanes."
Miinukset: "Bumpy ride. Nobody's fault."
Plussat: "Entertainment system, snacks and friendly crew members"
Miinukset: "Serious delays on flight. It was very tiring and became an all day affair."
Plussat: "Seats were spacious"
Miinukset: "No entertainment, snacks were bad and plane was old."
Miinukset: "1/12 hours late had to change out equipment"
Plussat: "20 minutes ahead of schedule"
Miinukset: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Plussat: "Everything was great"
Plussat: "I liked the legroom and the seat"
Miinukset: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Miinukset: "Customer service"
Plussat: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Plussat: "On time with no drama"
Plussat: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Plussat: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Miinukset: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Plussat: "-forgot to charge me for wine"
Miinukset: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Plussat: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Miinukset: "No complaints!"
Plussat: "on time meet all my expectations"
Miinukset: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Plussat: "Departing on time and clean"
Miinukset: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Plussat: "Very courteous staff. Legeoom not too bad."
Plussat: "Service in the flight !!"
Plussat: "Delta provided a superior experience!"
Plussat: "Easy loading and unloading the plane. Friendly staff"
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Avoid Turkish if possible, worst mentality for agents working behind counters.
Food and coffee was very good! Flight attendants so helpful!entertament excellent.
They should allowed free seat section
The ticketing staff were amazing and helpful. The crew was nice. Hopefully Turkish airlines can have more flights coming in and out from Dulles area
Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Miinukset: "baby food could have been served baby bassinet installed only after asking multiple times"
Miinukset: "Nothing as could think of."
Miinukset: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Plussat: "Specially food service and also boarding"
Miinukset: "They checked carry on again even you passed from the counter I felt very bad about this"
Plussat: "EVERYTHING they served"
Miinukset: "Strong, recycled perfume from flight attendants on business classy"
Plussat: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Miinukset: "The seats were so close to each-other that you can't even get in or out without a big effort. I am not a large person, but I am pretty tall. Fro someone over 6 feet tall, the seats are like a torture chamber."
Miinukset: "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Miinukset: "The seats are very tight and small, caused me a very terrible knee pain. I will never ever use and suggest Turkish airlines for long distance flights. And I also they don't care about fragile items which is very inconvenience."
Miinukset: "Options for vegetarians were not really good."
Plussat: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Flight was on time, great cabin crew."
Miinukset: "Seats and Food was not as good as it used to be."
Plussat: "Friendly crew"
Miinukset: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Miinukset: "Lost my luggage"
Plussat: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Miinukset: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Plussat: "After we missed our connection flight because of a delay in Barcelona Turkish took care of everything until we were on the next flight home. It includes shutle to a different airport with an escort, dinner and tickets."
Miinukset: "there was a long delay and we missed our connection. The staff was very helpfull but everything happened so slowl. When we finally took off the food service was very slow and also the trash collection. The very tasty chocolate punding arrived as a guice"
Miinukset: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."
Plussat: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Miinukset: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Plussat: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Miinukset: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Plussat: "On time. Friendly crew."
Miinukset: "Old plane. Boarding was not so nice."
Plussat: "Turkish Airlines has an excellent entertainment system"
Miinukset: "They used to have more legroom"
Plussat: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Miinukset: "I liked everything, no dislikes."
Plussat: "Accommodation for temporary delay"
Miinukset: "Lot of delays"
Plussat: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Plussat: "Quick and nice"
Plussat: "Good Food, Comfortable Seats & Good Entertainment Options"
Plussat: "Timing, schedule is well arranged. Staffs are helpful"
Miinukset: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Plussat: "the flight and service were good"
Miinukset: "after the ooup d'tout there was a period of chaos and i had to stand in line for 11.5 hours straight to get a new flight boarding pass.l They could have maybe come up with a different system for this considering the 2 or 3,000 people who had their flights canceled. that was incredibly unpleasant...herded in like cattle for 12 hours with i don't know how many thousands of people trying to get a flight out. It was like being in a refuge camp."
Plussat: "Plane was clean. Crew was nice. Good breakfast."
Miinukset: "No entertainment."
Plussat: "Up to date movies!"
Miinukset: "Crew need to smile a bit."
Miinukset: "Absulotely nothing."
Plussat: "Outstanding service, very attentive crew, careful attention to punctuality."
Miinukset: "no information on frequent flier program"
Miinukset: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
Plussat: "How so many crew members were so nice."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The dinner was good but they ran out of chicken immediately so there was only beef. Meal service is very slow and it takes them on average an hour to take the trays away. The lemonade is very good"
Miinukset: "No leg room. Very uncomfortable"
Avoid Frankfurt airport at all costs. We used to fly through it in the past, this time the experience was horrific. 3 separate checkpoints, one of which I don’t understand the purpose of significantly slowing down the ability to catch connecting flight. Passport control a complete disorganized fiasco, with 12 booths available and only two officers actually manning them during a peak passenger volumes. Rude and staff, not even trying to help. Adding enormous distance to cover from incoming gate to next flights gate, make sure you have at least 3 hours between flights. The flight experience was mediocre at best, food quality declined from the past and flight attendants attitude was more like they were the customers. This was for sure the last time we used Lufthansa and Frankfurt airport.
Miinukset: "Best flight to DFW"
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem."
Plussat: "Everything other than luggage situation"
Miinukset: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Miinukset: "I felt I was badly treated and there was no instruction to what they where checking for. I am very incline to not recommended Lufthansa Airline to anyone. The notification for change of Boarding Gate did not reflect immediately."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Not a lot of newer movies"
Miinukset: "Was the worse food that I was served on a international flight."
Plussat: "Flight was smooth and arrived early even though it left 30 minutes late."
Miinukset: "Lufthansa should schedule more time to make connections."
Plussat: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Miinukset: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."
Miinukset: "Will need to add more recent movies for entertainment"
Miinukset: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Plussat: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Miinukset: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Plussat: "Plane didn't crash."
Miinukset: "No leg room. Seats to narrow. Food mediocre."
Plussat: "Great crew, comfortable space at the bulkhead seat"
Plussat: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Miinukset: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."
Plussat: "Going out the crew left something to be desired, the crew on the return trip was outstanding! Friendly, courteous, caring, efficient."
Miinukset: "Ran out oof meal choices twice"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "The food is not tasty"
Plussat: "Food was good and that is all I can say was good about that flight"
Miinukset: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Plussat: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Miinukset: "Crying baby"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."
Miinukset: "LH761 was late by an hour and a half. I was not given help to get to my connecting flight LH438."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Everything was pretty good. Except for the seats."
Miinukset: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Plussat: "So much continent flight with online check - in. I have to stayed over night at the hotel in Frankfurt and all my lagged come from Barcelona to the end of my destination. On my flight had one passenger got sick before boarding, the crew had responded very quick to support his life. And great entertainment."
Plussat: "Crew was very good. Pilots, definitely, were high level professionals."
Miinukset: "No negative comments for this leg."
Plussat: "Had individual screens for each passenger. Most seats seemed to have a good movie selection."
Miinukset: "Chaotic doesn't even begin to describe boarding. We had to be bussed to the jet for some reason, then there were two doors to board through that people would just pick at random."
Plussat: "Friendly crew, no delays"
Miinukset: "Not enough healthy options, such as fresh fruits and vegetables"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Miinukset: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."
Plussat: "Crew was great and the plane was clean. Food and drinks were good."
Miinukset: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Plussat: "Cork test and effociency"
Miinukset: "No complaints"
Miinukset: "Crew could be more responsive"
Plussat: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Miinukset: "Walking up a flight of stairs with my heavy carry on bag!"
Plussat: "Staff was friendly and accommodating. Flight was on time and smooth."
Miinukset: "Forget the bottom line and make more leg room in economy so passengers have a good experience, families with young children should all be stuck together! I had the pleasure of having my seat kicked half the flight by a small child whose mother did not seem to notice or care. Food was not good! And airplane food can be good, just ask Quantas Airlines."
Plussat: "this flight was very good, all right."
Miinukset: "Movies need to be have better selection - are allways same, no pleasant movies."
Plussat: "LOVED the fact that the business class seats lay back almost flat---much more comfortable. The flight attendants were very friendly and actually had a good sense of humor when appropriate ; ) Pleasantly surprised at the food choices and delighted that the drinks were all free, including the adult beverages, even for the economy seats that we were in on the way back..."
Miinukset: "Wish the seats could lay back a little bit more in the economy seat area..."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Over 3 hours of delay without any assistance from klm
Miinukset: "Friendlier crews"
Plussat: "The crew was very kind"
Miinukset: "Everything was good"
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Very friendly crew and on time with no problems."
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Miinukset: "Too hot inside the aircraft"
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Miinukset: "Flight cancelled"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "I love the food"
Miinukset: "Larger meals."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Miinukset: "Our lougage did not arrive"
Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plussat: "Very friendly and helpful crew."
Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Miinukset: "You are almost always late!"
Plussat: "Good services!"
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "was very quick"
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "The included snacks and the seats."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Good and plenty of food available."
Miinukset: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"